Razer Support

Hi guys, as many of You i have read on this forum and reddit, I cant update the firmware on my almost brand-new Razer Kiyo Pro. It came with a software version 1.0.1.8 and i cant update it to newest or any that i found online. Im so disappointed, great camera but it is not working properly in windows 11, read online that FW update solves issues. Tried with few PCs and different OSes - Vista, 7 both 32bit and 64bit, 8, 10, 11.  I tried eveything that i could. Please help me, this is brand new camera (has like 2-3 weeks) and razer site tells me that warranty on this cam is over(!). Thanks for help. have a great day!

Hi there. I upgraded the firmware of my Kiyo Pro from whatever it was when I bought it to 1.5.0. Since then, I experience constant disconnects/failures of the cam.How do I downgrade the firmware and where do I find old firmware versions?

I was looking to get a new dongle for my kaira hyperspeed ps5. I lost it a while ago and never saw if I could get a replacement dongle

I’ve had several keys break off while using a can of compressed air to clean up the keyboard. The plastic appears to be very brittle. I’m unable to find replacement keys for this keyboard anywhere online. Is there anywhere that will sell replacement keys for this keyboard. I’ll even buy a new complete set if I need to. 

mis lentes razer dejaron de cargar de un lado y quiero saber si pueden repararlo 

Hello - I have lost my RC30-0380 Adapter for My barracuda x 2021 - the serial number is (Removed serial number for security purposes). Is it possible for me to buy a new one from Razer support if they have any in the warehouse? 

I just got a new laptop and downloaded the app, using the same headset I had with my old laptop. The headset is activated and everything seems fine, but there is no sound coming through it. I’ve selected the correct audio output option, yet nothing works. I even uninstalled and reinstalled the app, but the issue persists. I’ve tried everything I can think of, and I’m completely lost. 

After the latest firmware update when i press A key it doesn't register and when I press Z key it type as * and the left alt give input as Z and the right shift give input as Z I am so confused that my keys are not working and are swapped after the firmware update 

I bought a Sphex V3 a year from today but haven't used because it always scratched a lot. Now I want to start using and solve this problem. Any solutions? I am in Brasil, so there are some products I saw some people recommending that I was not able to find here.

I am writing to share a very poor experience with the support process for my Kraken X Lite. 7.1 Surround Sound software not working/activating. Case remained open for 2 months. Case closed by support without any resolution or functional software. I have tried every troubleshooting step provided, yet the software remains non-functional. Closing a customer's case after 60 days of silence is not acceptable. I would appreciate it if a senior moderator or staff member could look into why this happened and provide the software fix I originally paid for. You can find the previous contact in the link:  

I can't make a purchase because I can't enter my Argentinian phone number.

Hi all,how can i get in touch with customer support regarding my defective cooling pad? It is within warranty but i cannot find a contact. Automatic Chat does not accept my description of the product/problem.Tbh absolutely horrific experience regarding support up until now.I am located in munich, germany. Thanks in advance

Hi Support team,I’m experiencing an issue with my Razer Huntsman Mini keyboard. Some keys — like Escaper tab, Ctrl, shift, Caps lock land ) —and when i do a hard reset they work but they randomly. Start typing other keys example sometimes Escape type also caps lock and sometimes the keyboard is typing by itself. this happens when I tried to install chroma and synapseapp to change the color of the RGB. Here’s what I’ve already tried:• Tested the keyboard on multiple systems (Windows 11, TV)• Tried different USB-C cables and ports• Reset the keyboard (Escape + Caps Lock + Spacebar)• Updated to the latest firmware• i also uninstalled the driver in the device manager• Installed and uninstalled Razer Synapse• Checked all system settings, including keyboard layout and power management The keyboard has never been dropped and never came in contact with any liquid. what should I do? Thanks in advance for your help!Product nbr: RZ03-03391200-R3F1

so today Synapse 3 support ends i tried switch to synapse 4 few times but there is problem that im facing in Macro’s. I have simple macro set to 0 ms for game its just space + ctr at same time, in game on Synapse 3 i can do Super Glide in Apex legends all time when i want but after switching to Synapse 4 this macro is like stop working it feels like its missing timings or whatever this super glide  is no more repetitable as before i rarely can pull it off. Any ideas how can i fix it ? Or should i just stay on unsupported platform.

I find the menus in siege behave as though I am using a mouse, even though I am using the Tournament Pro V3 controller. There is no cursor displayed.  It's very annoying! Any ideas?

Since I've updated to the beta synapse 4, its keeps switching my audio from my sound bar to my headset. I can go and switch it in the sound settings but it reverts back every time i restart my pc. Is there any fix for this please?

I was sent an email by Razer to contact support team as payment unsuccessful.  Razer claim world class support but it took me 5mins to find your PM address in the thread to ask the question vs getting straight to one like Apple has. Very unhelpful to fill the screen with FAQs but leave no button to find a real agent to ask specific help. 

my white razer death adder essential is not showing on synapse. I have changed the usb slot deleted the driver reinstalled synapse nothing has worked 

i need my gift card pin now i have waited 3 months and you are playing with me!   I need my pin NOW NOW NOW Instantly NOQ Receipt: Razer Silver Redemption (Removed) se[hora  50  dollars 

for some reason the mouse does not charge whatsoever on the dock and have to charg it through the wire, I have tried many times but cant get it to work. all FW updated and the issue is still happening 

It seems to be a common problem that the razer cornata v3 just stops working after a couple months of zero issues.  I've tried deleted and re-downloading razer synapse multiple times.  I've done the keyboard hard reset a dozen times atleast.  My pc is up to date on all window updates (or updates in general).  The keyboard is lighting up purple but NONE of the keys work. Not on my pc, my brothers or my wife's.  I'll add that it will start to work for a minute or two, but the second i start any game up it goes back to purple and quits on me for hours it seems. 

Hi, the dongle for my Razer Barrakuda X 2022 (pink) has a loose connection and disconnects the headset if it moves just a little bit so it’s absolutely unusable, i need a replacement but can’t find any online. Is there another way to get any replacement in any color?the model number of the dongle is: RC30-0403 

So i bought this mouse second hand from a very close friend who i trust, he owned it for a month before selling to me, said everything worked brand new.After a week of using it wired to get a feel for it, i decided to plug in the receiver into my PC, and to my surprise, it didn’t work. Normally, when plugging and unplugging device from my pc, it’ll make a beep sound as it does with my keyboard and headset, but it doesn’t with the receiver, it’ll do it with it in wired mode though.I have proof of the mouse working from my friend before he sold it to me, i also watched him use it on the day of me buying it.I brought it back to him to ask him to see if it works for him, but it doesn’t work wirelessly for him either anymore.Any help? I don’t really wanna pay $25 for a new receiver.

I have a 2024 Razer Blade 14 and after updating my AMD drivers from version 24.2.1 to 24.12.1 in AMD adrenaline my laptop’s screen becomes stuck at 60hz. This wouldn’t be an issue but Windows 11 24h2 automatically updates these AMD drivers with no way to roll them back. I have tried many versions of the AMD driver with no luck. I have removed the AMD and NVIDIA drivers, reinstalled them and nothing. Synapsis and Windows display both show no 240hz option. I have rolled back the drivers and am currently staying on 23h2 and it is working fine but I would like to update eventually. 

Just questioning how the Barracuda X connects with Bluetooth, as it is plastered that the device has Bluetooth connectivity, and nothing I try works with connecting the device to any phone, macbook etc. The triple tap to enable Bluetooth doesn’t work, the hold for 5 seconds to enable Bluetooth, doesn’t work, and everything else I try does not work with enabling Bluetooth (doesn’t show up on phone Bluetooth, and also doesn’t show up on Razer Audio)