Razer Support

Cant register my new mouse what should i do ?

I recently purchased a 240mm Hanbo from razer directly from the website.  When i had initially installed it, it worked fine.  It read out the CPU temp and clock speed.  The fans also were able to auto regulate themselves quite nicely.  After about a week or so, it somehow stopped reading the CPU temp and clock speed.  First thing i did was troubleshoot.  I checked the forum beforehand to see if there were any working solutions.  Here is what i tried:-all cables are securely plugged in-even when directly plugged into the board and not into a splitter, it still doesn't read.  -i checked to see if i needed new drivers for the Hanbo from razer, it is up to date.  -i reset it to factory settings, still wont read.  -i re-read the instructions to ensure i did not miss a step.  nothing should be missing, -i even tried reinstalling synapse.  that didn't work either.  -my BIOS as well as HWMonitor are able to read CPU temp and clock speed, so i

Sila web interface - I can’t access it ( after bypassing the warnings that the domain isn’t registered etc) password is not working, and there’s no reset - nothing.I have tried every pw I’d have used, and there’s no forgot pw option- I am using ethernet connection and just want to check (& adjust if neccesary) channel and network ip settings.What password is required here, anyway??… My “all-in-one" pw? the one on the router? (I haven’t done hard reset, as I suspect that won’t fix this problem, and then I’ll be stuck)This was a great router, but I would’t buy another Razer device of this is the support … I can still use and access other brands that are far older.

For 3 days now, i couldn’t connect my headset to my pc via wireless dongle. The headset itself works fine (i can still connect it to my phone via bluetooth for example) but i can’t select it on my pc.I use the USB-A to USB-C adapter that comes with it since i dont have a USB-C port on my computer.I also confirmed that the adapter itself is functional (i can use the adapter to charge my phone/connect it to the pc)I can’t run any driver updates or the pairing utility either because the dongle is not being detected by my pc at all. Anyone have any shouts for this issue?

I purchased a Razor Kiyo a few years ago, 2020 I think. It has been running fine until about 2 weeks ago. It turned on without any problems and connected to MS Teams, but as I was in the middle of a Teams call, the light flickered before disconnecting from Teams. I updated the firmware, tried uninstalling and reinstalling Cortex and Synapse, but that did not help.  I have even tried moving it from the docking station to the laptop USB itself, but nothing seems to work, even though the camera is connected and powered on. If I reconnect they reappear in the apps (Teams) menu until I try to turn it on and then it disconnects and disappears from the camera devices list in Control Panel. I did recently (three days prior to this failure) get a new laptop with the latest Windows 11 install on it, and plugged the camera in to install all related software.  Don’t know if this is an issue, but basically now I am unable to use the camera.Please advise on repair/ rep

Dear Support Team, I’m looking for a battery replacement for my out-of-warranty Razer Blade 15 Base Model (2021).The trackpad is not working due to the swollen battery.I’m not subscribed to Razer Care and the Support Page has redirected me to this forum.Is a replacement battery available for purchase?Thanks!

When I enter the serial number on my headset's box, it says it's already in use. How can I resolve this issue?

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem? Please help

Well, a week ago I paid for my Razer mouse at an online store that is well known in my country; it's reliable so I didn’t doubt its authenticity. Today, November 19th, the package arrived. It felt comfortable, but when I tried to install Synapse 4, it didn’t detect the mouse. I checked some videos to look for a solution but nothing worked, so now I want to know if the mouse is the cause or if there’s a problem with my laptopI had checked the product reviews, but they had no problems, even when installing Synapse. That is one of the reasons why I didn’t suspect the product was fake. I would appreciate help so I can get a refund and buy it from the official Razer website. 😢 

I was using it earlier just fine and now it smells of burning plastic a little bit.

I’ve been using my Razer V2 Pro mouse for six months, and the scroll wheel has started malfunctioning. Can you help me fix it?

After a new install Surround Sounds is working, but just after a restart there is no sound. Tried it with Kraken V3 and V4. My Notebook is a MSI Kraken 17.  I´ve tried every description I could find. Sound Output is on Speaker 7.1.My headset is headlightet in the 7.1 Software, both outputs are on the 48000 hz.If I put the output on the headset i hear the testsound, only the 7.1 settings didn´t work.  

Hi, can I develop other external applications for Razer Freyja besides games? I understand I need the Interhaptics SDK, and nothing else? Are any additional software or specific licenses required? Any feedback would be appreciated. Thanks in advance.

I have a problem: my Kraken 4V Pro headphones work perfectly fine today, both game and chat channels, without the Razer Synapse 4 software installed. However, after installing the software, the game channel stops working, and I can only hear sound through the chat channel. I've already checked all the Windows 11 sound settings and the Windows and Razer HP sound stabilizers/mixers, and both are working correctly. I haven't found a solution and need help resolving this issue.

Yesterday, I bought a Razer Huntsman V3 Pro, and everything was going great until I tried to use a controller. I quickly realized that no matter what I did, no game detected my inputs. Once I closed Synapse and restarted, the issue went away. The only issue with this is that I then lose all my RGB customization on my keyboard. Is there any way I can get controllers to work with Synapse? Is there something super obvious I'm just missing? I find it really weird that a $250 keyboard just voids out all controller support. I looked this up online and found absolutely nothing, which brings me here.

Hey everyone,I have a Razer Viper Ultimate, but I recently realized I'm missing the charging cable that came with it. Does anyone know where I can get an official replacement, or a good place to buy a compatible one? Any recommendations or links would be appreciated. Thanks!

我没有收到激活码 注册之后

I have tried everything, power to usb, wire check, fresh install of synapse, firmware, I have tried it on a second pc and the same problem still happened.  Anyone have any idea why it keeps disconnecting and reconnecting freezing my cursor in the  middle of the screen for a second or so. 

Hello, I purchased the Razer Iskur X back in 2022. Recently the back support on the chair has stopped working completely and  whenever pressure is applied when leaning back the chair fully reclines and does not provide any resistance. I would like to create a support ticket however the serial number is missing from the bottom of the chair and I can provide proof of purchase.

Здравствуйте, я купил наушники Razer Kraken V3. Ввёл серийный номер на сайте, но там написано, что я не могу использовать объёмный звук 7.1.Искренне прошу помочь. I solved the problem, I don’t know how to delete the post.

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem? Please help

I can't register the product because it's already registered, but I didn't register it. Have I been scammed and sold a counterfeit? The box, the item, the instructions for use—everything looks legitimate.Thanks, for your help.

when i put my phone number in the checkout it said it wasn’t valid. can someone tell me how to fix it please.

Hello all,When I connected my recently purchased Nommo V2 X Synapse warned me that I need update the firmware. My PC (desktop) doesn’t have an onboard BT adapter, the firmware updater didn’t allow me to proceed to the update. So I connected a BT dongle, the updater allowed me to get to the next steps. However when I get to the final screen the update button is not active. I’ve tried to connect both the dongle and Nommo to different USB ports, restarted my PC like 20 times and also downloded the firmware updater several times before each attempt. Can someone help me with this please?Screenshots for reference:Before connectint the BT dongle: Next button is inactiveBefore connectint the BT dongle: After connecting the dongle: Next button is active