Razer Support

Hello, can you tell me how to disable motion sync? Why is it enabled by default? Why do you enable it by default? I can't play my game like I usually do on other mice. Why is there no way to disable it? Why do cheap Chinese mice have the option to disable this setting, but the famous Razer doesn't? If you don't help me, I'll have to sell your product and never go back. Otherwise, I'm satisfied with the quality of this mouse. They even finally made a decent scroll wheel, but they came up with something unnecessary again in the form of motion sync.

Hi there, I have recently purchased the Kraken V4 Pro.How do I make the control hub screen always on? One of the reasons I got it is so I can constantly see the battery level of the headset. I have tried tweaking the settings every which way, and it just goes black after a couple of minutes. After it goes black I feel like it just becomes completely useless, pretty much just a very expensive paper weight.Seriously, I can’t see the point of its existence without having the screen always on? Otherwise what's the point in using an OLED screen? I have volume control on my keyboard, my headset and my mouse. Synapse is easier to use than the control hub for settings. The headset is also easier to use than the control hub for the basic settings. What is the point of this device if the screen can’t be always on? The screensaver is a complete waste without displaying some form of useful telemetry. Thanks.

Goliathus Extended Chroma Mousepad has dramatically lost lighting capabilities.I have to say I am extremely disappointed to learn that this is a common issue with this mousepad. The lighting now only works in the section of tubing within a couple of inches of the usb wire connection. Everywhere else the light is just completely off.This was not a cheap item, and for the lighting to just stop working  for so many people is pretty bad. Is Razer offering any type of replacement for users who are impacted by this.

I bought this last Jan 2022 and the RGB is no longer working. It only lights up from the starting area and will not go through the whole mat. Do you have any fix for this? Please take note that the mat has not been damaged nor spilled with liquids, or changed position from purchase. The light suddenly went out from the other parts.

I can't login into my razer account. and I get an error message that the account is temporarily locked. and when I try to reset password I get error message "Unauthorized" I dialed the wrong number. I forgot to press the extra digit, so it's locked.

I can't login into my razer account. and I get an error message that the account is temporarily locked. and when I try to reset password I get error message "Unauthorized"I dialed the wrong number. I forgot to press the extra digit, so it's locked. 

# Razer Support Ticket - THX EQ and Spatial Audio Not Working**Subject:** THX Spatial Audio EQ and effects have no impact on audio output - root cause identified---**Device:** Razer BlackShark V2 Pro Rainbow Six Edition (USB VID_1532, PID_0528)  **Software:** Razer Synapse 4.0.660  **OS:** Windows 11  **Driver:** oem71.inf (THX_Spatial_Audio_for_Digital_Peripherals v3.2.3.0)---## Problem DescriptionTHX Spatial Audio EQ, bass boost, normalization, vocal clarity, and spatial processing have **zero effect on audio output**. All sliders and toggles in Synapse 4 are visually interactive but produce no audible change whatsoever.This was **previously working** and stopped working at some point — likely after a Synapse 4 or Windows update.---## Diagnostic Steps PerformedExtensive technical diagnosis was performed. Here are the findings:### 1. THX APO is correctly installed and loaded- `THXOu

Hello. I am unable to receive the email verification code sent to the hidden email address linked to my Apple ID, so I would like to apply for a refund of the 100 gold coins I spent today. Please contact me if you require receipts or evidence. I hope this can be resolved as soon as possible. Thank you.

When u will add motion sync toggle to synapse? I spend 170 pound on new mouse and cant turn off ?  Why u force it on?  Is not easier to let people to chose if want it on or off? 

Hello Razer Support Team,I encountered a transaction issue with Razer Gold and need your help.- Resend the Nintendo eShop (Hong Kong) pre-order PIN code to my registered email.- Or, refund the 100 Razer Gold coins to my account if the PIN cannot be issued.Transaction IDs- Razer Gold 交易ID：Linyaaaaaaa- 支付宝订单号: [removed by moderator] [removed by moderator] 47 [removed by moderator] [removed by moderator] 84Thank you for your assistance.Best regards,

Just had it bought for me for my birthday 2 days ago from Amazon. I updated the firmaware right out the box, so it is up to date. Worked fine till yesterday night when the d-pad started acting up while gaming on my xbox.Then connected it to my pc and encountering same issue for both wireless and wired connection. Multiple system restarts and hard controller resets later (w/cable plugin and out shennanigans), the issue persists.The gamepad tester I ran reads that the D-pad up is constantly being actuated without any inputs from me. It's not physically stuck from what I can see and feel. However, would sometimes became normal if I held dpad down for long enough (gamepad tester read everthing normal as well) before going back to being stuck after a hour on all my systems I tried. The app is no help.Perhaps a software issue or is it a defect? Anyone know a fix? 

Why don't my cards work? Whats going on? I need a refunds for 150 if we can get them to work 

Why don't my cards work? Whats going on? I need a refunds for 150 if we can get them to work 

"Hola, equipo de soporte de Razer. ​Recientemente adquirí unos audífonos Razer BlackShark V2 X (Modelo RZ04-0324), pero no cuento con la caja original y la etiqueta del número de serie en el producto se encuentra parcialmente ilegible, lo que me impide registrarlo para obtener el código de activación del software 7.1 Surround Sound. ​Adjunto envío una fotografía de la etiqueta de mis audífonos donde se aprecia el modelo y parte del número de serie para su verificación. ​¿Podrían ayudarme a obtener mi código de activación o indicarme qué pasos debo seguir? ​Muchas gracias." 

Ticket number: (removed ticket number)Hello Razer Support,I purchased two Razer Gold cards today (2026-03-14), but I have not received the PIN codes for a long time.Order number 1: (Removed)Order number 2: (Removed)Payment email: (Removed)I would like to request a full refund for these two orders. I have attached the payment confirmation screenshot for your reference.Please help process my refund request as soon as possible. Let me know if you need any additional information. Thank you!

 I purchased a Razer Gold gift card, but I haven't received the serial code yet. Could you please help me resolve this issue? 

I am unable to receive verification codes in my email. Please help me resolve this issue.

Hello Razer Support Team,I encountered a transaction issue with Razer Gold and need your help.- Resend the Nintendo eShop (Hong Kong) pre-order PIN code to my registered email.- Or, refund the 100 Razer Gold coins to my account if the PIN cannot be issued.Transaction IDs- Razer Gold 交易ID：angle503347- 支付宝订单号: [removed by moderator] [removed by moderator] 36[removed by moderator] [removed by moderator] 26Thank you for your assistance.Best regards,  

I accidentally filled in the wrong email address when registering my account. Is there any way to correct it now? I have reset it on this account, but I can't complete the authentication and consumption because of the email problem. Please tell me the solution.

Hello Razer Support,I bought a Razer Gold card today, but I have not received the PIN code.Order number: (Removed)(Removed)Payment email：(Removed)I have attached the payment screenshot. Please help me get the PIN. Thank you!

compré unos audífonos de la colaboración de Pokémon con Razer, y trato de registrar el producto y me dice que ya los registraron, me podrían ayudar 

compré unos audífonos de la colaboración de Pokémon con Razer, y trato de registrar el producto y me dice que ya los registraron, me podrían ayudar 

Hello, I filled in the wrong email address when creating an account. Can I correct it?

Hello Razer Support,I purchased two Razer Gold cards today, but I have not received the PIN codes.Order number 1: RemovedOrder number 2: RemovedPayment email: RemovedI have attached the payment screenshots. Please help me check and send the PIN codes. Thank you!(Removed screenshot) 

Why was my account banned? I just tried to top up HKD 100, but I couldn’t complete the payment. I tried every way to set up TFA (two-factor authentication), but it didn’t work. When I attempted to make the payment, my account got banned. I need urgent help.