Razer Support

Hello Razer team,I’m taking the liberty of writing to you today to share my passion for your brand.It all started two years ago when my dad gave me my Razer headset. Since that day, I literally fell in love with your products and your universe. Today, I use several pieces of your gear, and I’m such a fan that I even gave a full presentation in front of my whole class about my Razer mouse!Unfortunately, I don’t have the financial means to buy a Razer PC, but I still wanted to share my story, my enthusiasm for your work, and thank you for making video game fans dream every day.If you’re organizing any contests, events, or hardware tests for the community soon, I would be more than happy to take part!A long-time fan,

The right earbud on my razer hammerhead v3 x hyperspeed doesnt make any sound i use them on my ps5 and pc and it doesnt make sound on either when I play on ps5 I switch it over to hyperspeed wireless with the case plugged in and on the pc I switch it over the Bluetooth. The left one works just fine but the right doesn't. Last night I left them on the charger but still only the left one has any sound ive tried cleaning out the charging area on both the case ans earbud but there isnt any dirt which makes sense bc ive only had them for about 3 weeks. So what do I do?

My Razer Blackshark v2 Hyperspeed have connection problem with the dongle, when i plug in the dongle it shows usb device ( device descriptor requested failed) and I cant fix this problem can someone help me through this?

The Chat channel is broken on Discord. You can’t use it with the mixer. You have to output the Discord chat with the Game channel

Dear Razer Support Team,I have checked the help articles available on your website, but I am unable to use them in that form. I would like to change my old email address. Could you please help me with this?Thank you.

My Blade 2020 isnt showing up in synapse, making my function keys unable to work how they normally do.

It’s been a month since i got this Secure Boot Violation message popup when i turned on my laptop, and my laptop had to restart a few times before booting to windows. I tried to disable the secure boot on bios settings but it keep back enabled, also i tried to download files to repair boot setting for bios but it stay still no change. I thought it came from CMOS battery, i change it but same not working at all.. I tried also to replace my RAM but still same, bought the OrIginal Windows from store but same. Did you guys have any sollution for this. Thanks before

Hello, I need help changing the email address that I no longer have access to please, how do I do that ?I just purchased the Basilisk to change my Razer Tapain bought in 2014 ! This mouse was amazing and the mouse wheel only died this week after 12 years !It’s time for her to rest now. 🪦 I’d like to add the bazilisk to my account I don’t want to create a new account please. Thanks for your help.

Hello, I want to delete my account, but I lost access to the 2-step authenticator. I need help; I want to delete my account.

Bonjour 👋,  Ayant fait un achat cette année en mars impossible de télécharger la facture malgré les connexions etc  Pouvez vous m'aider svp 

I bought a second-hand BlackShark V2 X headset, but it has already been registered on the site. This is your device information: Product: Razer BlackShark V2 X - Wired Gaming Headset - FRML Packaging Product Code: RZ04-03240100-R3M1 Serial Number: (removed for security purposes)    

Hello,My Razer DeathAdder V3 Pro wireless dongle is completely undetected , bricked. It does not appear in Windows Device Manager on multiple USB ports and multiple systems. There is no USB enumeration at all.The mouse itself works when connected by cable, but the wireless dongle appears to be dead. I have already tried different USB ports, different computers, Windows, and Linux, but the dongle shows no sign of life.Because the dongle is not detected at all, I cannot use the firmware updater or Synapse to repair or re-pair it. Also, as far as I can see, replacement dongles for this model are not sold separately in Turkey, so I cannot simply buy a new one locally.Could you please help me get a replacement wireless dongle for my Razer DeathAdder V3 Pro, or provide another solution so I can use the mouse wirelessly again?Serial number:Thank you.    

Hello,I have been experiencing a recurring issue with my Mouse Dock Pro. Every time I start or restart my computer, the dock is not recognized and appears disconnected. The only way to make it work is to physically unplug the USB cable from the computer and reconnect it. Once reconnected, the dock is detected under USB devices and works normally.My setup: Windows 11 Home Razer Basilisk V3 Pro 35K Razer Synapse 4 All drivers and firmware updated to the latest versions This behavior occurs consistently on every boot and is quite frustrating, as it requires me to manually reconnect the device each time.Could you please assist me in resolving this issue?Thank you in advance for your support.P.S.: I have attached a screenshot from Device Manager showing the situation after startup. Reconnecting the dock temporarily fixes the problem. Please note that I have also formatted the system, but the issue still persists.  

  I am looking for a new drive caddy but cannot find any. Do you know the reference or any option to buy?

Heyy I got the Razer Wolverine V3 TE and play on the Xbox Series X. Since I got I noticed a Delay of the Input sometimes and it kind off just freezes until I press the next Button. So as example I press X, that input just freezes and only gets activated if I press another Button, move a stick or a Bumper.If somebody knows how to fix that issue lmk, really appreciate it!

I have a huntsman mini and I tried hard rebooting because the lights wouldn’t work and now the keyboard will not work at all the computer will register it’s plugged in but the keys will not work nor the lights as well

i have Razer viper v4 pro like for 3 months today my dongle dont working only work with usb cable after this ViperV4Pro FirmwareUpdater_v1.04.01_r1  my mouse dont charging and dont work with my  dongle! need help 

Dear Razer Support Team, I hope you are doing well. I am reaching out because I am experiencing an issue with the microphone on my Razer BlackShark V3 X HyperSpeed when using it with my Xbox One X. The issue is as follows: the first time I set up the headset, the microphone worked correctly. However, after that initial use, the microphone stopped being recognized by the console. Currently, audio output works without any issues, but the microphone does not work in games such as Fortnite, and it is not properly detected by the Xbox system either. I have already tried several troubleshooting steps, including restarting the console, reconnecting the wireless dongle, adjusting network settings, and checking audio configurations, but the issue persists. I would greatly appreciate your assistance in determining whether this is a compatibility issue, configuration problem, or a possible hardware defect, and what steps I should take to resolve it. Thank you very much for your support. Best rega

my headset stopped working unnaounced in the middle of a work day.took me 2 hours to figure out there was a notice about a firmware update but no obvious way to get it from your app?  when i finally found it and got installed its working again but wont shut off after inactivity. i tried toggling off/on in the settings and even chaning the duration but it will sit all night and drain for no reason. razer doesnt care about its customers i guess. ill remember this next time i buy a headset. 

Hello my Blackshark V3 is not recognized on my PC anymore. I tried uninstalling drivers, uninstalling synapse, running system checks, checking OS and cpu driver updates. I plug it into PC and it turns on, but device doesn’t get recognized. I tried firmware updater as well, but when it gets to the step where it says plug in, i cant move forward cause device not recognized.

I need to order replacement bolts for my Iskur chair. I lost them in the move, and it seems you use proprietary bolts at an M8 48mm 12mm head size, so I have to order from you. The chair is out of warranty, and I just want to order the four bolts. I know it has to be a PM for some reason where I have to wait for someone to respond directly to this message… So, let’s get started.

I bought these headphones a while back in 2024 & I never used the activation code for 7.1 surround sound (I never actually registered the product until now). After finding out about 7.1 surround sound, I tried searching for the activation code, but I’ve accidentally lost the code at some point in time.Could you please help me with finding out what the 7.1 surround sound activation code is? I’ve attached the serial number for the headphones & proof of purchase as well if that helps.  

Hello! Recently, my Razer Viper Ultimate dongle stopped working altogether (it won't even prompt the windows connection USB sound at all). I can't seem to find a replacement, and I love the Viper mouse... Could you help me get a replacement dongle compatible with it? Thanks! 

Hello,I bought the Blackshark V2 Hyperspeed headset from Expert Bening 14 months ago and have always been very happy with it. I've always used the wireless function. However, for the past few months, the dongle has been malfunctioning and now doesn't work at all. I've tested it on other PCs and I'm sure the problem is with the dongle. My question is: Would it be possible to get a replacement dongle? I would be willing to pay for it. Unfortunately, I can't return the headset to Expert Bening, as I would then be without a headset for about a week. I need it daily and am therefore temporarily using it with a cable. Of course, I would like to be able to use the Hyperspeed wirelessly. I hope you can help me. :) Thank you very much! I have the receipt.Greetings!

Hi, I bought a brand new razer Blackshark V2 and when I try to register it to unlock the activation code for 7.1 Surround sound, it already been registered. I saw a previous question about this. Can you help me to check this problem? Thank you