Razer Support

Hello, I registered my product (Kraken v4) to obtain the 7.1 sound activation code, but I haven't received the code. 

My razer viper v3 pro just wont turn on, the led wont flash, or anything at all, whenever i plug it into my pc it doesn’t work either, ive had the mouse for a couple months with 0 issues, it didnt start until last night i updated windows and shut down my pc and i woke up this morning and now it just wont work at all, ive tried plugging it into a different pc with different chords including the usb-c chord that it came with and ive had no luck.  Side note: I also had this problem with the viper v2 pro where the wireless dongle wont work so i have to use it wired which is why i decided to upgrade

Could you please clarify:  Whether the NZ$15 newsletter discount is available in New Zealand Why New Zealand is not listed in the signup form despite the offer being shown in NZD What the Easter promo code is supposed to provide, as there is no visible discount or item added

Could you please clarify:  Whether the NZ$15 newsletter discount is available in New Zealand Why New Zealand is not listed in the signup form despite the offer being shown in NZD What the Easter promo code is supposed to provide, as there is no visible discount or item added

I had bought a Razor Kraken V3 Hypersense and THX spatial audio key recently and installed the THX software. After installing the THX Spatial Audio software, i tried setting it as default output on windows and on the software i selected my SoundBlaster Katana V2X speaker and tried using it, there were no audio output. It worked completely fine for my Razer Kraken V3 Hypersense. Also everytime i boot my PC, i receive an error message as such attached below. Is there a way to use the Software for my speakers or it only support the headset and how to rectify the error message. Thanks.  

this bluetooth headset was purchased as a gift for me. unfortunately it’s not connecting to my ps5, it says something about a passkey or that the connection was canceled. I understand that ps5 doesn’t have bluetooth, and that normally a bluetooth adapter is required for wireless headsets. it did not come with a bluetooth adapter, nor do I have one. i’m just wondering if there is absolutely anything I can do to get this to connect to my ps5. is there a certain bluetooth adapter I would need, and would that even actually work? would a usb-c to 3.5mm work? i’m hoping there’s a way to work around this issue because i’m absolutely in love with this headset. 

I have a Seiren Elite microphone that stopped working a few years ago. At that time, I opened a support case, but the issue was not resolved.Recently, using AI tools, I was able to better understand what might have happened to my microphone. It seems that the firmware is corrupted or damaged, which is why Windows does not recognize it properly or initialize it as a microphone.I would like to know if it is possible to obtain the firmware to try to restore the device. I understand that I could buy a new one, but I would really like to try to fix this one if possible.I would greatly appreciate any help or guidance you can provide.

Hi.My Razor Viper ultimate just stopped working over dongle. And I can not find drivers for my model (RC30-030501).All the links lead to model RZ01-03050 and when updating dongle, it just stops at 40% and go back to main screen.Does anybody have any solutions?

I scratch 4 code out of the Razer gold card help me to get the code back it’s  $100 Razer gold card

Can i use razer blackshark v2 x playstation version on laptop

Is Razer going to fix Razer Nari Ultimate at the new Synapse 4? It’s been a long time since they released it and I can’t use my headset properly.

Hello there. I need to turn off the obnoxious startup and shutdown sounds made by my Leviathan soundbar because they’re becoming an accessibilty issue. How do I do that, please? There’s no setting to be found in the software, though I can change all kinds of settings related to the lights. I’ve just confirmed drivers are up to date.Explanation: the power-up and power-down sounds, in addition to being loud compared to my device audio levels through the same soundbar, are just all-around bad for my noise sensitivity. For example, I want to use the power-saving feature that will let the speaker turn off when unused, but the sound of the device powering down after X minutes is too loud and startling to make this viable.Even an option to change the default sound effect would be helpful. Really, how is this not an option… on an audio device?

Hi , Mine is the RB18 with 13950HX and the when I use Pure Battery Analysis app to check the charge rate, it is only showing ~50w despite using thick cable and high watt charger. Tried multiple chargers and cable combo.  Is this due to bios or firmware limitation? Thanks, 

Hello, I have a problem with my kraken V3 pro dongle, it doesn’t get detected anymore and i can’t use my headset :(Where can i buy one of them in France please ? Thank you

 Hello,I hope you are doing well.I am contacting you regarding my Razer headset (BlackShark V2 X). I recently obtained it second-hand, and unfortunately, I did not receive the original packaging or the activation card.Because of that, I do not have access to the serial number or the 7.1 Surround Sound activation code.I would like to kindly ask if it is possible to help me obtain a license or activation code so I can use the 7.1 Surround Sound feature.Please let me know if you need any additional information from my side.Thank you in advance for your support.

why i cannot see my mouse on dashboard ,

I am from Brazil, and I purchased my Razer Iskur X chair in January 2023. Recentlu, the gas lift cylinder has lost pressure, and the chair no longer stays at the desired height. I would like to replace the cylinder, but I am not sure which model or specifications are compatible with this chair.Additionally, I was unable to locate the serial number on my chair, as the label appears to be missing.Could you please advise me on the correct replacement part or provide guidance on what I should purchase?

I’m having a very specific charging issue with my Viper V3 Pro. My mouse does not charge while the PC is turned on and in use. When plugged in, the LED indicator flashes green briefly. It only charges when the PC is in Sleep Mode or completely Shut Down.

I won a headset from Google. How do I redeem? 

Following the recent update, my Razer Naga Pro (V1) went from lasting 3-4 days on a full charge to not even making it through 1 day.Anyone else have this issue or have any recommendations?Thank you

More than 3 hours trying to fix my problem and i end all the way up here 

I'm just wondering who i can contact to get replacement parts for my iskur chair was a gift and i do not have the receipt anymore

"I have 1500 TL in my Razer Gold account but I am not receiving 2FA codes to my Apple ID email. I need to change my email address or disable

Good Evening,I am looking to change my phone number on my account. I created my account back in 2020 when I was living in Germany with a German phone number. I do not have access to that number nor my backup codes.Is there any other way I can verify and have it changed?

Hello, The issue is that the mic is not working anymore I have been running it on my ps5 for about 2 weeks than the mic stops working when I went to go play one day. No it’s not on mute or anything like that. I have tried to use the usb cable and nothing. The audio is just fine but the mic doesn’t get anything.