Razer Support

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hello insiders, I have a problem with registering a product, it seems to be already linked, please help me with this

I just got a blackshark v2 x for christmas and i cant turn off mic monitoring and google says i have to enter my activation code to be able to turn it off. so what do i do? 

So i actually bought my razer audio mixer recently so i went to a music store to get an xlr cable unfortunately after i got the cable and got home to test it out on the mixer it wasn't working so i took the cable back to the music shop and we tested the cable there it worked perfectly. Well i took the cable back home and figured i would check it again and i found that i have to wiggle the cable to make a connection and hold it in that position to make it work. Idk if the connectors in the back of the mixer some how got damaged while it was in transit is there anything i can do to fix this or should i just order a new mixer?

Hi, I just received a Huntsman V3 Pro and since I plugged in with Synapse 4 Apex is not launching anymore (EAC detection), even in factory default mode...I’ve restarted made all the necessary changes but still I can’t play Apex with my razer keyboard...does anyone have an idea as it is very difficult to get a proper Synapse 3 versioin available on internet, even on the Razer site. By the way, as long as yhour software is in beta, it is unbelievable you have not a workaround to come back to a previous version by default….totally not professional by the way. Forcing a non-live product as the default product is not standard IT practices. Thanks for your answer.

Synapse 4Cynosa ChromaWin 11 I’m setting gobal shortcuts and while I have shortcuts menu open they work, if I switch between tabs (Synapse\Macro\keyboard\mouse\dock) they work too. But when I switch from “Global shortcuts” to other subtabs (Dashboad\Gamer room\Devices & modules) they get erased. If I leave shortcuts menu open, reboot my PC, right after reboot the shortcuts work too until I open Synapse App where they are erased again and stop working.What am I missing? How to save my global shortcuts?

Hi, I need help with my new set of Kraken V4.I don´t know exactly why they aren´t connecting but this is my main theory.I am not sure if I’m charging them correctly or if they are broken. They are brand new and I tried connecting them to my computer but once I plug them in to charge them, they instantly stop charging, it’s like they connect to the pc and a second later, they disconnect, so I’ve tried charging them in a normal charger, as I would with my phone, but they have been connected to it for the last 4 hours maybe and the light is still blinking red.Thank you.

I have had this headset for a month now and i have adjusted the mic ALOT,but then it started to crack or crackle like a old door opening(not squeaky)is this what i get for moving it around too much? 

Hello Razer Support Team,I have been using my NAGA V2 Pro together with the Mouse Dock Pro without any issues until recently, when a connectivity problem surfaced. The mouse now experiences noticeable latency whenever I attempt to move it after idling, and it does not respond to the first few clicks.Here are the details of the issue:Firmware for both mouse and dock are up to date. The mouse works perfectly when connected via cable, with no latency observed. Both the mouse and dock are detectable in Synapse when connected by wire. The same latency issue persists when using either the Hyperspeed dongle or the Mouse Dock Pro. After unpairing the mouse and dock, the dock is no longer able to detect the mouse.I have already tried basic troubleshooting steps but the issue remains. Could you please advise on further troubleshooting steps or confirm if this may be a hardware/firmware issue?Thank you in advance

Razer Basilisk V3I have been using this mouse for over 2 years at this point and have never once experienced this issue. I use HyperShift constantly and have never had any issues but all of a sudden today, HyperShift on my mouse only has decided to stop working. The only way I can get it to work is by closing Synapse down completely, which makes no sense as it should work when open and not when closed.I have tried everything I can think of from a troubleshooting perspective like:Rebooting my pc Restarting synapse Disconnecting and reconnecting my mouse Checked to see if Firmware was up to date Unbounding HyperShift and bounding it to another button on my mouse Uninstalling and reinstalling synapse (which caused HyperShift to work for 2 minutes and then stopped again). I then tried to do a clean uninstall with the Razer Driver Clean Up tool and got the same outcome.I have nothing else I can think to t

Hello,I purchased a Razer Basilisk V3 Pro about 2 months ago. When I switch between wired, 2.4 GHz, or Bluetooth, the mouse turns on and the RGB lights up, but the profile button light stays solid and the mouse is not responding at all (no cursor movement or clicks). The PC does not react and the device is not usable.Also when i look device at synapse it look not working I have already: Uninstalled and reinstalled Razer Synapse Updated the firmware (currently up to date) Could you please help me with further troubleshooting steps or advise on a replacement/RMA if needed?Thank you.

Hi there,I just wanted to share my experience with the Basilisk X Hyperspeed. The mouse suddenly stopped tracking movement. All buttons still work fine (clicks, scroll wheel, Bluetooth/dongle connection), but the cursor doesn’t move at all – on two different computers and multiple surfaces.I’ve tried: Cleaning the sensor Updating firmware (via Synapse while connected over Bluetooth) Switching surfaces and USB ports Still, the sensor appears completely dead. If anyone has a reliable fix or knows if sensor replacement is even possible, feel free to reply.

Hello, I have a Kraken V3 X, running on Win11. I suddenly had issues with the mic : heavy metallic voice. I opened Razer Synapse (for the first time after installation (1 month) to see if an option had been changed but :I don’t have a “MIC” tab in Razer Synapse.How can I fix this ? Thank you

Anyone experiencing an issue with their macros on synapse 4? Literally can’t get them to stay on when I had zero issues whatsoever for the entirety of 4s life thus far. Every time I reboot my pc my macros reset :( I’ve tried reinstalling and such even with the razer driver cleaner too but it makes me remake them every time.

My usb dongle became burning hot and no longer works.  Looking for replacement.  

Good morning/afternoon/evening, I was using the viper in wireless  mode and sudently, in the next day, i started my computer and it started a loop of connecting and disconnecting.  I tried all the methods that i could find and using another computer i figured out that the dongle was gone.Is there a way to get a replacement dongle?Thanks for the help!

Hello,Lately I’ve been hearing an electronic-like buzz when my Kraken V3 PROs haptic is turned on, I wanted to update the firmware, but after the tool wants me to unplug and replug the dongle, the tool goes back to “Plug in the dongle in a USB slot” and wont let me proceed.I’ve had this headset for 2 years, but I don’t think they’re broken.

if the amd CPU is not working properly, what are the signs?Who can tellwhen I turn off the power, it gives a blue screen or reboots several times and heats up quickly even though I'm just watching a movie or just standing there doing nothing, it makes noise so loud as if I'm playing it or rendering it. I checked the RAM, everything is finewhen I check the CPU, it resets or automatically restarts several times.

Subject: Replacement USB Dongle for Headset (Model RC30-026701 / RC30-0267) Dear Razer Support Team, Unfortunately, I have lost the USB dongle required to connect my Razer headset to my PC. Without it, the headset is no longer usable. The headset model number is RC30-026701 / RC30-0267. Could you please let me know if a replacement USB dongle is available for this model and how I can order one? You can reach me at any time via davidbence45@icloud.com. Thank you very much for your support. Kind regards,David Bence

I wanted to make a purchase in the game Fortnite, but I had to confirm my phone number. I tried to do this several times, but I didn't receive an SMS, and then I got a notification that my account was blocked.The support team is silent, and the chat only has a bot that can't help me. What should I do?

Здравствуйте. Утерял код активации на наушники razer Baraccuda как востановить обратно код активации!!!! На сайте наушники зарегистрированы а востоновить ключ не могу пишет всякую лабуду

Please I need the missing pin numbers on my $100 card 

Been using the headphones for more than a year. Suddenly, usb-c dongle has a connection issue. When turning on the headphone, the blue led light keep blinking and do not turn solid green whether the dongle is insert or not. Also try to pair through bluetooth but the headphones does not show up on bluetooth list. 

The mouse auto fires clicks in FPS game. Sometimes a few left clicks sometimes stuck firing. All without touching the button. Tried all fixes I could find. Firmware update, lower polling, Disabling windows HID, clearing binds etc. Interferes with the gameplay and is useless without a fix.

I activated the code in THX SPATIAL AUDIO in 2023 when I was on Windows 10, and now I'm on Windows 11. I'm trying to activate the code, but I'm getting an error saying that the code is invalid. I want to resolve this issue. I have the serial number of the headphones.