Razer Support

What is the type of the screen panel light ? is it OLED , MINI LED, LED

I was changing my mobile phone number but suddenly got temporary locked and cannot finish the binding process. Please help me

Hi Razer, Need help on Kiyo Pro, it’s not working. I tried the resolutions here in insider and reddit but it still didn’t work. The camera gets disconnected, then doesn’t get recognized. When I unplug the camera and restart my computer then plugging it back again, it will be recognized but synapse will not work. Now, after a couple of tries in troubleshooting, it totally doesn’t recognize the Kiyo Pro anymore.

HI, my naga pro does not charge, Stuck at x% while charging and nothing.Tried:update firmware update synapse tried to charge on the wallps: wired on pc works fine, but the % battery dont go up 

I can’t find where to get the dongle online and I was wondering how to get a replacement

My pc hasn’t been able to detect the wireless dongle on my Deathadder V3 Pro recently. I have done the usual checks, trying different USB ports and reinstalling several things and updating firmware and nothing has worked so far. The mouse works only in wired mode, so I think it’s an issue with the dongle as it isn’t even being recognized as a device when plugged in.Not sure what to do - do I need a new dongle?

i plugged in my mouse to my PC via USB cable, i installed synapse but in synapses device menu i can see basilisk v3 pro but there is a loading and it says detecting device. unfortunately the detection can't finish. what could it be the problem

but i still have my main email since 2019 ive bought a razer mouse keyboard and headset in 2019 and bought a face cam last year and today just bought the Razer blackshark v2 hyperspeed i have proof if needed i just want to change my phone number linked to my account, cause i dont have it anymore and also i dont have my back up codes saved no where? Any Staff can help me with my issue? Thanks in advance :)

7 days ago my email was hijacked and all my details (including my recovery info) was changed. I am still logged into my razer account and was trying to change my email, but it requires a code from the email. I am obviously unable to get a code as i have no access to my email. I would like to know if it is is possible to change my email.

When i got the headset (yesterday) i was doing all the sign my product in, got the code can download razor cortex and synapse 3 but when i downloaded the 7.1 surround sound it did not and how can i check if my PC reaches the requirments of the headset or the  7.1 surround sound. I can download others but not razor 7.1 surround sound. When i click yes on tryna download it, it does not do anything , no sound no nothing. Can somone help me out?

I have a Razer Blade 15 2020 base model. For the last 2 days I've been trying everything to fix a wifi network adaptor issue, which is stopping me from using wifi at all. I've searched the web and tried so many things, updated the driver, removed an re-installed the driver, reset my network settings, updated my Windows 11 to the latest and greatest ... nothing fixes this issue :(I really need some help please.I also noticed some other USB device driver has some issues ... not sure if this is related or not. Funny thing (probably sad actually) i found another post in this forum from 2023 stating pretty much the exact same thing.Hopefully someone knows what's going on and can help me out. Thanks in advance.  

I’ve been having intermittent problems with my Wi-Fi adaptor. To date, some combination of reinstalling the device or the adapter has solved it, but the past 24 hours nothing will fix it. So, I came on here and see a handful of posts with the same issues but none of them appear to be resolved and the comments have all been closed by Razer staff. I went back in the device logs and it appears that the onset may coincide with when I updated to Win 11 back in march.  Has anyone found a way to resolve this? Intel Wi-Fi 6 AX201 160MHzDevice Status: “This device cannot start. (Code 10)”

Hello,When I try to buy the warranty get error serial number not found, does this take time after registration? We are unable to locate your serial number in our database.The serial number may have been entered incorrectly. Please verify and try again. If your product was previously replaced under warranty, please contact customer support for further assistance.

After some weeks of use i happen to have this problem, tested the usb port by moving the usb and did not disconnect, when i am constantly using it, it does not disconnects

Good evening!I have a Razer SWTOR mouse and it had no battery for about 3 years. I decided to buy one and replace it. However, after installing the battery, the mouse started to heat up in the area near a coil, as some component had shorted out.I would like to know if anyone has an electrical diagram of the board so that I can analyze it and replace the faulty components.I'm waiting.

Whenever i put a new battery, it runs out very quickly. At first i used cheap batteries so i thought it was the battery fault. But now i bought some good name brand Duracell batteries, but it still ran out fast. it has been less than a month, and it somehow ran out just as fast.

Got 2 days ago my naga pro and it connect perfect wireless. but as i try to connect it via usb to charge it doesnt work. firmware/synapse everything is up2date. is it probably the cable that is broken? tried on  another pc aswell and it doesnt work

Hi there, please help me, I have just bought, I know old but I love the Nommo Pro, but it has not come with the controller, number 1 - Can you still buy the controller, and 2 - is there a way of getting it to work with my computer without it?

My Razer Pro Type keyboard very often registers one keystroke as two. When testing, pretty much only the A key does it, however, when I want to type something, it looks more akin to this: Hello,, I aam tessting the Razerr Proo Type keyboaard.Also, when connecting the keyboard to the computer with USB, why does it still use the dongle and not just the data through the cable?

The Razer Strider Chroma Mousepad is great, but it would be much more great if you could make the dimensions of steelseries in Qck Prism 3XL . 1220x590 or 600 would be great, why don't you make it that size?

Bonjour, Je viens d'avoir un casque kraken v3 x, le son du casque est nickel mais mon micro est horrible au point qu'on ne comprends pas ce que je dis, j'ai regardé sur le forum de questions et j'ai tout essayé( désinstaller drivers micro , bus usb , synapse, changer de port usb etc) , mais cela ne marche pas. Aidez moi svp

Can I charge it directly to the adapter in the picture I uploaded?I use Razer DeathStalker V2 Pro. 

Good afternoon, I have a Razer Mamba TE. It will randomly freeze which is only corrected through disconnecting and reconnecting the mouse. I’ve tried uninstalling and reinstalling the driver and tried it on a different machine as well and get the same issue. I suspect it may be firmware as I saw a post around that. Unfortuantely the link to the firmware as well as the razer site don’t have any for the mouse. Thanks in advance.Dave

Hello,I am searching for a new Keyboard because my old Deathstalker is on its way out.I really loved it. And i am searching for a low profile Keyboard again.I tested the K100 AIR and the Cherry KW X ULP because they have switches i really like.But i had to send them back because the Corsair keyboard is squeaking like He...and the software is crashing constantly. Also the plastic ontop of the display is so soft, that you will scratch it even with a soft mictofiber cloth. Ontop the Volume wheel does not have any haptic Feedback.Not a package i will pay 250€ for.And the Cherry Keyborad is looking nice but it is so bady build that it already arrived with a huge bend in it. They cheaped out on the internal Aluminium plate (simply to thin). And i was not the only person with this problem.So also a package i am not willing to pay 200€ for.Because i was really happy with my Deathstalker i would like to ask if Razer has any plans to bui

I cannot change my mobile number because my account is temporarily suspended. Please help.