Razer Support

Incident: 250406-000328Hi, it's still the same. I'm still getting the same screen. I'm sending it to you so you can see it. It's true that they sent me an email with a code, but it won't let me continue to make the purchase. I'm getting the phone screen. I don't understand why it won't let me go through and make the purchase. I look forward to your help. Thank you very much. Hopefully, you'll find the error.

So I have bought the headset Razer kraken V3 pro 3 years ago. They broke around year ago. In polish consumer law it is said, that if a warrantor exchanges an item for new one, the warranty is refreshed anew. I'm from Poland and I bought it in Poland. I was in contact with "vip" Razer team, but they just say they do not care about polish consumer law, they just act as if it does not exist and just say due to warranty regulations they have and the entry that the warranty is up to two years nothing can be done. But there are entries in it that say, that consumer law from the buyers country are also valid I said. THEY DO NOT CARE. Beware, they have law for nothing.If anyone wants to check polish law about it, it is article 581 of civil code. 

How can I get a replacement?

I bought a razer blackshark v2 device. When I try to register the device, it says - this device is already registered, please contact support. (Removed serial number) RZ04-03240100-R3M1 Can I find out if the headphones are original and can I activate them on my razer profile? This is required as a basis for return.

I won a razer viper v3 pro white edition through Google play. I did the auto redeem and now when I try to check the status of my order it just says error occurred. I thought maybe I didn't redeem it so I tried again and it says the redeem code can't be processed (not the exact words I don't think). I don't have a PC so I was planning on giving it to my son. Now he keeps asking about it and I have no idea if it's even coming now. Does anybody know how I can check if it's actually going to come, or if im just out of luck? My account also says I have no orders this year so that leads me to believe it's not going to come.

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product "This product is already registered. If you did not register it, please contact Razer Support" , which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem? Please helpi bought it from amazon

When i was trying to unlock my my razer product’s 7.1 surround sound, i forgot to log out my trial account and my 7.1 surround sound code was activated in trial account and i want to transfer the 7.1 surround code to the my main razer account. How we can solve this problem? Please help me.

Hello!, i buy a razer blackshark v2 X, but I can't register this device, can you help me?

Hello,This is a follow-up regarding the support request I submitted on March 5th, 2025 concerning a 2FA issue (unable to receive SMS code and account lock for 15 minutes). I received an acknowledgment, but I haven’t received any further response or solution since then.This delay is causing a lot of inconvenience, and I kindly request urgent attention to my case.Please update me as soon as possible. 

Razer BlackWidow v4 X keys are unresponsive or double typesThis is really annoying - all software etc is up to date. Tried on other computers as well.This is a terrible device to use. Help please!!!

I have been using my mouse for around three months and while doing homework today it just stopped working wirelessly. I’m not sure what to do to go about to fix it. It seems to be working just fine wired, but it won’t connect to the dongle.

I mistakenly scratch out a number from my gift card  

I have 2 options when using the audio controller speaker audio controller which for some reason is the only one that synapse will allow me to adjust the eq but no sound comes out when this option is chosen. On the other hand I can choose the headphone audio controller option and sound comes out but no eq adjustments. How can I fix this?

Hi, I dont know my nickname, that i probably set back in 2019,im just trying to find out how.

Is there any warranty for this product that I bought on amazon?I was doing a live stream when suddenly my image froze, the light on the camera ring started blinking. For a moment I thought it was a streamlabs error, so I decided to restart the stream but now the image did not appear, I decided to change the connection port, update drivers, reinstall firmware and even Synapse 4, with no results. As a last resort I connected it to my cell phone to see if maybe it was my computer, finally it was the camera. I bought it on September 24, 2024. Less than a year and it has burned out, I have it on a tripod, dust free environment, stable temperature, cleaning with microfiber towel and still I have lost it, maybe there is a warranty solution?

My Razer Naga v2 Pro stopped charging after recent updates, when connected with USB cable it showed as charging in Synapse but it wasn’t. Until it completely drained the battery and now the mouse is completely dead, no RGB, no power light underneath, not being detected by windows or Synapse.I tried: reinstalling synapse, reinstalling drivers, using Synapse 4 beta, tested mouse in another PC, multiple different ports, restarted pc multiple times, no luck…Mouse seems completely dead and gives no signs of charging whatsoever.Mouse has around 4 months in use from the day I purchased it.Is this software related? Mouse was working perfectly normal a few days ago. 

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product "This product is already registered. If you did not register it, please contact Razer Support" , which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem? Please helpi bought it from amazon 

hello everyone,  everything is in the title, i need a dongle replacement for my headset that is still underwarranty bought in august 2024 and i’ve the receipt, please help me someone 

I bought the razer kraken kitty edition yesterday and can't get the microphone to stop making me sound like a robot. I can be heard better with the microphone of the laptop than with these. I don't know what other adjustments to make to improve it. I dowload the Razer Synapse, but I couldnt find to fix this problem...

Hi All, need your help.I have an issue on my Razer Blade 13 (2020) - after reinstalling my Windows, the display is showing 64Hz only, and I can’t change it.  (My screen is definitely 120Hz, before reinstalling all were working great). I’ve tried to do it in a Windows settings, Razer Synapse, and Nvidia App but everywhere it’s showing only 64Hz max.Also, I noticed that performance is now worse. Didn’t tried to check it in games yet, but all windows soft and chrome is freezing. This has never happened before.After this I start updating all drivers. In windows Updater only one driver has an error while installing - Intel Corporation - Display - 26.20.100.7463. Error - Install error - 0x80070103When I was trying to install Intel Display Driver with Intel Driver & Support Assistant or with a driver file from Intel web site, the laptop was turning off, and then every restart showing  windows blue screen with error

hello i got a razer blade with Windows 10 Home 64-bitIntel Core i7 7700HQ @ 2.80GHz, 16,0GB Dual-Channel DDR4 @ 1197MHz, Motherboard Razer Blade Pro (U3E1), 2047MB NVIDIA GeForce GTX 1060  connect with a razer core s/n BY 1636U0010070 with 4095MB NVIDIA GeForce GTX 1070,I would like to upgrade the GTX 1070 with a MSI GeForce RTX 4060 VENTUS 2X NOIR OC 8 Go GDDR6 DLSS3  P/N: 912-V516-004 I would like to extend the life of the laptop a bit more with a ram updgrade aswel but i dont know which one,   do you have anothers recomemdations ? thank you very much 

Hello. My synapse is opening fine, recognizing the mouse etc. I can change the hertz which works fine.However, whenever i change the DPI it doesnt work. The DPI is always set to the same no matter what i change the number to, it simply doesnt convert to the mouse for whatever reason

I bought this Razer Viper V2 Pro in an app that is called "Shopee" and we bought it from a store on Shopee named "Space Station" I bought the mouse on December 2023, Yesterday Morning my Viper V2 Pro was doing good and I'm enjoying while playing until Afternoon, When I connected my Dongle, It doesn't respond and cannot be detected by Razer Synapse even when I turn on the Viper V2 Pro, My laptop's USB Port doesn't have a Problem because I've tested it on different USB and they are working, The Viper V2 Pro doesn't have a problem because it's working when I use the USB Charger, but when I use it like that it's wired. Of course at the first place I bought the Viper V2 Pro for Wireless Gaming, but I don't want to sell it because it's my Best mouse and I really love this Mouse. Also I'm a huge fan of Razer, I've tried anything, yet, It's not working. What should I do? (MAIN PROBLEM IS ABOUT DONGLE) please help

Missing pins