Razer Support

Dongle is missing any way to get a replacement (Removed serial number for security purposes)

I bought my blackshark V2 x in oct 2025, but i didn't bought it in a razer store, i didn't know about the surround soun 7.1 code and i tried to get my activation code but i can't. I already have the product number and id, and it didn't work

Ürün aktivasyon kodum gelmedi yardımcı olurmusunuz 

Hey, just did a clean reinstallation of windows 11 on my system, and no matter what I try or do synapse 4 just wont open. When I try to run it the process starts and just terminates itself after a few seconds. I have tried with firewall and windows defender exceptions set. Synapse 3 works but is lacking some features i used and is a lot slower. Can anyone help me with this issue please?

I have an Iskur v1 chair which is starting to get cracks on the armrest.  I do believe that it’s out of warranty, and I’m inquiring about how to buy a replacement armrest if they’re available. I see numerous other people asking the same question, and they’re all responded to with “send me a PM” by support.  I’ve got the serial and damage photo and invoice available, but it would be nice just to have an answer to the question.​​​​​

had this headset less than 5 months, bought from best buy, and i havent had a whole lot of problems (other than the microphone being about as good as a $5 temu one.) and as of yesterday, the headset adjustment broke mid game. the headset is always rested on a flat surface, never stretched, so i cannot believe this would happen from normal use. its right on the thinnest part on the 3 dash on the right headphone 

Audio was working yesterday just fine and today it isn’t.  I have volume sliders and see the realtek thx speakers and all, but nothing, even plugging in headphones does nothing.  I ran audio troubleshooter as well as uninstalled the device to have it reinstall.I also just updated synapse to 4 to see if that helped and still nothing.  Any recommendations or is my audio just dead?

Hello one of the 5 star legs of my Enki X Gaming Chair (model RZ38-0388) has broken. How can i get a replacement. My chair is out of warranty. Thank you.

Yestarday I had a conversation with customer support via chat. My headphones stopped working and I was supposed to receive a return label today. I cannot find the chat again or a way to contact customer support, it feels impossible to resolve this issue. They said I will get a return label via email and they arranged a courier to pick it up from my address tomorrow. I do not have a printer at home and it is Sunday. I am afraid every place that can print will be closed before I receive the label. 

Hi anyone please help me to change my old number to my new number please i lost my old number 

Hello, my headset often has this robotic distortion. It occurs randomly and is really irritating. Any solutions?

Hello, as title displays, lost my dongle and have been using this wonderful headset with cable… but is there a way to get a dongle remplacement to play wireless? I live in Mexico but can order to US if needed Thanks!

Can anyone help me how to change my old number I can't access it anymore. My email is working but it will not send there the code.

I don’t have acess to my old phone and lost my backup codes PLEASE help me, i top up and cant buy steam wallet

Hi :) I’m an old gamer with an old gear, help me out 🙏🏻 When I can order to Lithuania?

I’ve really wanted to buy the viper v3 pro and I think the red is insanely cool looking and was wondering if there was any way to get one in Lithuania? I understand the answer is probably no but I just want to make sure as ive been sitting on this for a few weeks 

When playing a game I knew my DPI was off but when I checked my settings nothing was changed. If I switch windows the DPI seems to go back to normal for a few seconds and then decreases and stays decreased. If anyone could provide any ideas as to why this may be happening please let me know. Thank you! Video of the issuewww.youtube.com/shorts/wDBMS0oLHgM

Hello, My USB Dongle for my Razer BlackShark v2 Pro is no longer working. Attempted different USB ports and other PC's along with fresh installs of Synapse. Checking the 'replacement parts' portion of the site, I do not see these listed. Upon other searches (Insider and Google) I noticed these are no longer available and customers are now having to resort to 3rd party or resellers to obtain these. I'm sorry, this is unacceptable. Proprietary Dongle, inability to use headset even when connected directly to USB. This is literally forced obsolescence. Pay walling support for a product is a terrible user experience and causes customers to lose faith in products. Please advise how to replace with official Razer replacement. Not an entirely new headset. 

Hello,My Razer Basilisk V3 Pro mouse was working fine a few days ago. After shutting down my PC and turning it back on a few days later, the mouse stopped responding completely. When I connect it for charging, no lights turn on, and the computer does not recognize the device.I have already tried using different cables, USB ports, and another computer, but the issue remains the same.I kindly request an inspection or replacement under warranty.

 Hello, I clicked on the wrong button

Hello, I'm contacting you regarding a problem with my headset. My headset suddenly broke on the left earpiece when I tried to extend the length of the left earpiece. Currently, the headset is only held by the audio cable, which isn't optimal for the product. I'm contacting you to find out if it's possible to claim the warranty. As things currently stand, it no longer fits on both my ears, which is a shame. No audio or microphone loss has been reported. I would therefore like to know if it's possible to claim the warranty or not.If you need the order number, here it is.Thank you in advance for your response.SincerelyDragonyanou

it stopped working a few days after i bought it and doesnt work on anything else, i tried my other computers and devides, it doesnt work anymore.

This is my first and probably last razer device i will ever buy but since i already bought it i might aswell try and fix the issues i have.i installed synapse,reinstalled it,cleaned drivers,installed as administrator it does not show up as a device in the app.i dont knwo what to do anymorethese are not the pro version its the regular wired one. i don’t understand how to use a 3rd party eq and due to the sound quality being 2015 bass boost compilations i really need to figure out how to get them to be detected on synapse,i have a laptop so i just plug em straight in the single audio port that i have so i can use both mic and headphonesany suggestions please?

Hello Support Team, I am having trouble activating Discord Nitro Monthly which I recovered from your site

The firmware updater says the dongle version is blank, and in synapse it says the mouse is disconnected