Razer Support

Hello everyone!I bought an used razer laptop half a year ago and it came with a I think german keyboard layout. Since this affects my performance in programming when I dont see specific keys ({ };[ ]) and in general writing its hard sometimes for me to memorize where some letters located. Because I’m hungarian, I’m asking if there is any way I can purchase a hungarian keycap collection from Razer, or do I have to go buy knockoff ones?

Hi everyone,As some other users here, I have difficulties connecting my Razer Core X to my laptop, at least it seems that it’s not properly detected. When I plug in the cable, the fans of both the Core and the graphic cards rotate. The device appears as a base system device in “Devices and printers”, but nothing appears in the control panel, nothing more than the two graphic cards already in my laptop (dGpu and iGpu).I run on Windows 10, updated Thunderbolt and Nvidia studio drivers. There is a RTX 2060 Super in the Razer Core.The Razer Core X was previously used with a Mac. I did not have an original Razer cable, so guessed this could be the issue. I tried one unbranded Amazon one, and then a more serious (I hope) Apple Thunderbolt 4 1m long cable. The issue is still there.Any idea of what I can do ?Thanks a lot !

Hi i have the razer kraken kitty edition usb. The audio quality is good but the mic is shit. People can barely hear me when im in dc and ive done everything checked the synapse options and all of the discord options. wtf do i do at this point im giving up on razer tbh ive owned 3 razer headsets and everytime there is something thats wrong with them. please help me

My boyfriend got me the Razer Kraken Kitty V2 headset for my birthday but for some reason the microphone on it sounds like a robot. I don’t know why this is happening and i don’t know how to fix the issue. No matter what setting i try to toggle it doesn’t seem to fix the issue. My old normal razer kraken headset even sounds better. If anyone knows how to solve this please tell me. 

I know there have been many posts on this topic but none of the posts have helped me. I just bought a V3 Por mouse and it is not charging even though the mouse LED indicator blinks as if it were charging and Razor Synapse indicates it is charging. I have followed all available trouble shooting steps, updated firmware, reset device, tried device on another computer, uninstalled/reinstalled drivers, used multiple USB cables and nothing works. My mouse is indicating 3% battery and stays at that state. This seems like it is a very common fault with this device. Can anyone please provide assistance, thank you. 

Hello Team,I contact you due to the microphone of my Razer Kraken X Black is not working. As my wife has the same model, I tested and I can confirm issue is in the headset as When I connect her headset to my 3.5mm audio + mic jack, I can record with her headset.It is not being working for some time, around mid of December, without any reason as my headset are hanged and in good shape after these years, as it was purchased in 2021You can find the Serial and Product number in my Razer ID products, and I know it is out of support now, but I wanted to know if it could have been introduced to change of driver, but with my last test, with my wife’s headset, Driver is not an issue. I just updated to Win11.Could you please check and share your comments about what I can check to ensure my mic can be used? Maybe it is a silly topic (I double checked the mic mute toggle is not activated).Best Regards and Thanks in advance,Eduard

I have a problem. I bought a headset and lost all the accessories except for the headset and the warranty card.I am unable to activate surround sound.

Hi everyone, good morning!Recently, I tried to factory reset my Razer Blade 15 Advanced (2020, RZ09-03304E42) using the official recovery image from Razer’s website. I created a recovery USB and started the process. It went fine at first — it deleted the existing system — but during the installation of Windows, an unknown error occurred and the recovery failed.I wasn’t able to boot into Safe Mode or Recovery Mode either.So, I created a new recovery USB using my LG Gram laptop, but still with the Razer recovery image. I assumed that as long as I used Razer’s image, the process would be the same regardless of the computer used to create the USB.Unfortunately, after using that USB, my Razer laptop booted with the Razer logo — but the system now looks like LG’s. There are multip

Hi, I just received my Razer DeathAdder mouse form Amazon, but I noticed there was visible dust in the mouse pad area and no protective plastic film on the device. This raises concerns that the item may have been previously opened or used .i want to exchange the mouse  , s/n PM2433H20002343

I have 2 issues, if anyone can help… where is the apostrophe key?? 2) I can’t get secondary functions to light up, ex: the question mark

Every time I close the lid on my Razer Blade 14, the computer restarts and goes to the login screen.Let’s say I’m working and need to take my dog for a walk. I close the lid, go out for 15 minutes, come back, and the monitor is on with the login screen. When I log in, the computer has restarted and everything loads anew.I’ve followed all the tips online with different hibernation options, changing what happens when I close the lid, etc. I also updated the Firmware today, but nothing has helped. It’s a bit of a ridiculous problem considering the laptop is like $3800. Closing the lid should work.I read something about a problem with the Kernel, that it doesn’t get enough power and shuts down the computer. Can’t remember exactly what it was, but I did an advanced troubleshooting where I checked logs of what the computer did when I closed it, and it said something about a Kernel error (kernel 22?). Not sure…Does anyone know how I can fix it?

I MUCH prefer to have a gif constantly playing rather than a Razer logo as a "screensaver".Can I remove the screen timeout option so it just constantly shows the "home" screen?I feel like after paying $600 CAD I should have that feature available, and I’m very frustrated that I don’t.TIA

I have a Razer DeathAdder V2 Pro mouse, and the 4th button stopped working. I was configuring the Hypershift on that button, but it suddenly stopped responding. Could you help me?  

The headband and ear pads of my Razer headset are peeling off. Where can I find these pads? Does the Razer team provide any support regarding sending new pads? Logitech had previously sent a replacement for my headset. 

Hi, thanks for allowing me to join this forum, Ive been a new user of razer products, (not touched any razer gear since maybe the early days 2007/10 era) Ive encountered an issue with my razer shark V2. (yellow esl edition especially) Im getting alot of screeching noises and loud feedback noises everytime i try and stream, Ive tried a microphone splitter, To erase out the fact of the USB soundcard coming from the same source, But still having the same issue, Every time i try and stream, Theres a loud screeching noise and ive tried lowering volumes and boosts etc to no joy whatsoever, So is there anything i can do? Because i’d like to keep my new headset which is okay in game, But i see others streaming with the same versions, Which they either dont have the problem, Or the ESL edition has to much pick up on its mic. So, Ive tried the OBS forums etc but to no response. Any ideas of other methods or things i can try to fix? Thanks and r

So my rgb ribbon is damaged and won't work even after I clamped it down on to it to find out the cord is messed up how can I purchase a new one? I can't find any anywhere!!! Please help I tried pushing them back into place

Dear Razer Team,My name is Mustafa Salah, and I am a student at Helwan University, Faculty of Science, in Egypt. I am reaching out to kindly request your support in obtaining a laptop, which is essential for my studies and academic performance.Unfortunately, due to the current economic difficulties in Egypt, I am facing financial challenges and am unable to afford a laptop on my own. The economic situation here makes it increasingly difficult for students to keep up with their educational needs, especially without access to the necessary technology.As I continue my studies, I would greatly appreciate it if Razer could consider providing me with support, whether through a donation, student assistance, or any available programs for students in need.If you require any proof of my student status, I would be happy to provide official documentation or further information as needed.I am aware that Razer is committed to supporting education, and I would be

does anyone in support actually give any support?? Been asking for help for over 2 months and got no replies. Can someone HELP PLEASE??

Hi. I lost my phone and I don’t know my backup codes. How can I change the mobile number linked to my account because I can’t make purchases since it still sends otp to the old number? I was able to top up my account using PayPal but I can’t use the topped up amount?? 

my wallet disables and i cant purchase any thing .. what should i do ?

I bought a razer nari ultimate over a year ago and the dongle for it for some reason stopped working,  it isnt recognized by any pc when I insert it in the usb port, i want to know if i can buy a replacement or find a way to pair them again? (pairing utility didnt work). waiting for a reply

My Viper V3 no longer charges or turns on. I have tried changing cables and PCs and found the cable works fine but the mouse itself does not turn on at all. I have tried holding the power/edpi button but that does not work either. I have tried updating and repairing viper synapse as well, but the mouse does not turn on. I noticed that razor synapse does not recognize that the device is connected even when all the cables are plugged in.

How do I fix this? I just bought this headset 1 week ago. Now my left audio is not working. I tried using it on wired, still the same result. Tried uninstalling and reinstalling drivers, turning off 7.1 surround sound, still nothing works. 

Hello! I lost the dongle from the Razer barracuda x headphones, it was most likely lost on the train during the trip, is there a way to get a new one or buy it? It's not convenient to use headphones wirelessly without it, I have a dish on my computer, but the connection is not very good with headphones via Bluetooth, I bought it from a reseller. He sent a dongle and I held it in my hands, so it was just lost.