Razer Support

Posting this to get some visibility on a BlackShark V3 Pro firmware bug that a lot of us are dealing with.I keep my setup minimal and prefer not to have Razer Synapse running in the background on Windows startup. My other gear (Wolverine V3 Pro, Orochi V2, and Naga V2) all work great on onboard memory without Synapse running. The BlackShark V3 Pro is the only device that has an issue loading its onboard profile on startup.The Bug:Whenever you turn on the headset over 2.4 GHz wireless, the audio comes through muffled, muddy, and flat. The onboard DSP fails to apply your saved EQ curve.The only workaround right now is reaching up to the right earcup, pressing the physical EQ button to cycle through the presets, and going back to your profile. As soon as you cycle it, the audio instantly snaps back to proper quality.About the recent patch:Synapse release notes recently claimed: "Fixed: BlackShark V3 Pro Series - EQ not saved on power cycle."This might have resolved the UI state inside Syn

I have a razer raptor 27 qhd-165 hz model rz39-0350 the lcd panel was struck by an object there is no visible crack in the outer screen but there are vertical rgb lines and horizontal lines originating from the impact area is it fixable?

razer blade16 2025 RTX 5080 Laptop GPU 64GB ，Is this laptop's performance sufficient when connected to a 4K 240Hz monitor?

2025 Razer Blade 16 5080 64GB,The performance of an external display: can it reach 4K 120?

Razer Cortex isn't accruing points for playing Game of Thrones Kingsroad. I've tried with Epic Games and Steam, but to no avail. The Steam game is detected by the launcher. The Epic game isn't visible in the Launcher..I tried the option of deleting rzr_userid and resetting Razer Game Manager Service 3. No results.

I just bought Blade 16 2025 version with 5080 in at beginning of this month, but the new blade 16 with intel chip and thunderbolt ports as well as a better screen released just after that, is there anything I can do to upgrade or exchange it with some money added? It’s so frustrating to get a older version just before the new one release 

Every time i toggle the mute button my whole pc audio gets muted. Is there a way to fix this?

Hi!I bought some Black Shark V2 X headphones.I'm having a bit of a problem: I feel like the volume isn't adequate...They sound a bit quiet to me.I've already turned the volume knob and my PC volume up to the max.

Hi, I have a Blackshark v2 Hyperspeed headset and the dongle has, twice now, for a couple of days (at least the first time) stopped working. It will show a very feint green light for a second before windows tells me that it doesn’t recognize the usb device and won’t connect my headset. I’ve uninstalled Synapse, the drivers, updating the firmware, the pairing utility and any other thing I’ve found recommended, all to no avail. So I am at a loss of what to do as I also can’t find any place where I can buy a replacement dongle for it either. The headset is about 1.5 years old as well so I’d rather not have to replace the entire thing.

Hello everyone, I need some help with some direction, I have got a problem with the headset, it was all working fine, then after awhile, the dongle started playing up, connecting then disconnecting, showing on my pc “USB Device not recognised” unplug it plenty of times until it works again.. I want to find where I could get a new dongle, because I don’t want to be paying £60 for a new one what probably has been used before and has a problem.Thank you 

Hello Razer Support,I purchased a Razer Viper V4 Pro less than a month ago, and it had been working perfectly normally until today.Today, when I turned on my computer and connected the mouse, I noticed that the mouse lights do not turn on and the device does not connect.Windows displays the following error message:“USB device not recognized. The last USB device connected to this computer malfunctioned, and Windows does not recognize it.”I have already tried:Reconnecting the mouse using the original Razer USB cable. Trying different USB ports. Restarting the computer. Connecting the mouse to another computer.Unfortunately, the same problem occurs on the other computer as well. The mouse is still not recognized, and the lights do not turn on.Since the mouse is less than a month old and was working perfectly until today, I would like your assistance in determining what is causing this issue and, if necessary, arranging a replacement or warranty service.I can provide photos, videos, proof

Hi,My Razer Basilisk V3 Pro has suddenly stopped working. The LED lights are still on, but the mouse itself doesn’t respond.When I connect the USB cable, the lights turn on, but the mouse still doesn’t move or respond. Could you please help me figure out what might be causing this problem and how I can fix it?Thank you!

Hello,I purchased a Razer Basilisk V3 Pro about 2 months ago. When I switch between wired, 2.4 GHz, or Bluetooth, the mouse turns on and the RGB lights up, but the profile button light stays solid and the mouse is not responding at all (no cursor movement or clicks). The PC does not react and the device is not usable.Also when i look device at synapse it look not working I have already: Uninstalled and reinstalled Razer Synapse Updated the firmware (currently up to date) Could you please help me with further troubleshooting steps or advise on a replacement/RMA if needed?Thank you.

Hey, I ordered a screws and bolts with the case, Case number (removed for security purposes), but the package is never arrive, My address I filled is corret. Right now my package is in Mail recovery center, What should I do now? 

Yesterday, I bought a Razer Huntsman V3 Pro, and everything was going great until I tried to use a controller. I quickly realized that no matter what I did, no game detected my inputs. Once I closed Synapse and restarted, the issue went away. The only issue with this is that I then lose all my RGB customization on my keyboard. Is there any way I can get controllers to work with Synapse? Is there something super obvious I'm just missing? I find it really weird that a $250 keyboard just voids out all controller support. I looked this up online and found absolutely nothing, which brings me here.

Hi! I have two Goliathus Extended Chroma mousepads, and both work perfectly when connected. My question is: how can I control the Chroma effects for each one independently in Synapse? When I tried, the app only recognized one of them for lighting effect commands, while the other just kept running the color cycle without responding to any lighting effect commands at all.Is there a way to control the RGB lighting on both? I know that in the past (about 6 years ago), Synapse didn't recognize two identical devices separately; is this still a limitation in 2026?I’d appreciate any help. Thanks!

hello my old phone was broken i cant make transaction now with razergold i just made recharge today 5000gold for me to spend. please help me reset my athenticatior

As of around 2 days ago, my headset (razer blackshark v2 pro, 2020) was working perfectly fine, the same way its been working for around 3 months now. It was connected wirelessly to my pc when I decided to connect it to another device through the provided razer headset jack. When i unplugged it from the other device and went back being wireless on my pc, it suddenly stopped working. (IMPORTANT NOTE: When i go into my sound settings on windows 10, it displays that it is connected and working, when i have a sound playing on my computer it shows a visual signal that it is working, although i can’t hear anything) It feels like I have tried everything, tonight i’ve spent atleast 4 hours trying to find a solution, I reinstalled synapses, even though i didn’t use the razer synapse when the headset worked just fine, I changed dongle’s position on my pc, and watched a lot of suggested videos to try and fix this problem. Nothing seems to work.  I dont know why the headset just stopped working ou

Los compre hoy y juego en xbox y no se si hay una manera de usarlos en xbox

Hiya - I recently lost the dongle for my headset and I was wondering where I would be able to get a replacement as I need to download a firmware update for them

Hello. I’m planning to buy a cooling system, but I noticed in the description that AM5 isn't supported. I asked ChatGPT, and it suggested that you might be able to send me an AM5 socket mounting bracket. Could you let me know if you can send one? I’d like to confirm this before making the purchase.

Hi there, O have the headset blackshark v3 pro playstation edition, and I tried to connect them to my ps5, it doesn t work with the dongle, I can connect them with the cable, and it works, but the second i switch to wireless dongle, it connects to the ps5, but i have no sound, everything was checked correctly 100% no doubt about that, I tried firmware update, ps5 data reinstall, clear cache, everything, the dongle just doesn t work, does anybody has any ideea how to connect the heaset wireless to ts PS5? 

got a kraken X Lite headset today, downloaded synapse 4 and logged into it perfectly fine. However, when logging in to surround sound 7.1, it says: “no authentication found” even though its the same account and credentials as the account linked to synapse 4. What's the fix to this?

Hi I have a leviathan v2 subwoofer, and while I was cleaning my set up I dropped my soundbar and the cords prongs connecting the sub to the soundbar broke off and I can’t find a replacement please help.

Hi everyone,I'm troubleshooting an S3 Sleep issue on my Razer Blade 15 Advanced 2020 (RZ09-0330 / RZ09-03304E42) and I've managed to narrow it down quite a bit.The problem:When I select Start → Power → Sleep, the display turns black, but the laptop never fully enters S3. The fans remain running, the green status LED keeps flashing, and the laptop will not wake. I eventually have to force it off.Hibernate has also had issues, but I'm currently troubleshooting S3 specifically with hibernation disabled.What I've already checked/updated:BIOS is 1.06 (latest for this model) EC is v0101 Intel ME firmware updated to 14.1.53.1649 Intel UHD graphics updated to 31.0.101.2141 Secure Boot is working normally RTC/CMOS battery was replaced Windows system files checked with SFC/DISM — no corruption powercfg /requests shows None for everything Tested S3 with the NVIDIA RTX 2070 Super Max-Q disabled — still fails Tested with Thunderbolt controller disabled — still fails Tested with Intel AX201 Wi-Fi di