Razer Support

I got today Razer Kraken X and decided to buy THX Spatial Audio in value of $22,60 and I didn´t received the code. gotting failed in the purchase but being charged anyway. I need help.

I had an order ship and arrived at my local Fed-Ex on last Tuesday.  It required a signature, and the driver did not leave a door tag for me to request order to be picked up at Fed Ex office.  I tried to change it online with Fed-Ex but it would not work.  I went on Friday afternoon and requested for me to pick it up today.  I went to the office and now they are saying that on Friday a “case” was made by Razer for the order to be shipped back to them.  I have looked online and nowhere in my order status and on Fed-Ex does it reference this case.  I would like to know if this is true and if so, why is my order being requested back?  Thank you. 

I apologize if this has been asked before, but I am have problems finding an answer. I have a Basilisk v3 x that I use for school and gaming. I also have a Huntsman elite, and it would be easier for me to rebind, say f3, to change profiles on the mouse. I see that I can change the profile of the keyboard but not the mouse through the keyboard. 

so i have a razer basilisk and i was wondering if there is a way to use the boss key function without installing the software?

After a while my headphones dongle stopped working. The windows is informing that “usb device not recognized”. I don’t use USB hub. I can’t pair them. When it was still working I have updated firmware, now i can’t go through that process. I have reinstalled Synapse - this also didn’t worked. Is the dongle broken, or there is something wrong with the system?

hi, even if the machine works properly and correctly detect Intel and Nvidia GPU  cards every time I power on machine I get this red error message .Reading here on the forum I was able to update BIOS, I also reflash Nvidia VBIOS, updated operating system and installed latest.I don’t know how to fix it, any help would be reapply appreciated. 

I bought a $100 Kraken Kitty and it had an audio issue. They worked with me to get it replaced. When I received my replacement they sent me a $45 Kraken V3 X headphone instead. They keep saying the serial number that we entered during chat was a Kraken V3 X not a Kraken Kitty. I have dyslexia and possibly gave them the wrong the serial number. I have told them in a new chat that they sent me the wrong item that I sent in a Kitty not a V3 X. I keep getting the run around and they refuse to admit they messed up. We have shown them my proof of purchase, my razer synapes showing that only a Kraken Kitty was ever attached, and have even requested for them to pull the physical product that I mailed in to prove that it was a Kraken Kitty headphone and NOT a Kraken V3 X. I keep getting the run around and they keep going back to the serial number. I explained that I have dyslexia and possibly put the number in wrong, but to pull the product, but they REFUSE to work with me. So now I spend $1

got the razer viper ultimate v2 pro for xmas and the wireless has suddenly stopped working im getting a flashing white light not sure what to do 

hello , lately i dropped red juice on my viper v3 pro cable ,its turned red , today i decided to clean it up i did something stupid i washed the cable with water , i waited until its dry but its not working anymore , its says usb device can't recognized  , but i tried to charge my phone with the cable works fine , any soultion or i need replacment 

Hello, the mouse is not displayed and I can’t configure the mouse sensor, what should I do about it?

I have a Razer Barracuda X (pre-2022) and was very happy with the microphone. I've also regularly received positive feedback from friends and strangers about how good the voice sounds. Unfortunately, for years I had the problem that while I was charging the headset, the microphone had dropouts in the voice channels (Discord/Teamspeak). I also noticed that when I listened to myself, there was a distinct hum when speaking into the microphone while the headset was plugged in. I suspect that Teamspeak and Discord wanted to filter out this noise and that's why sometimes no sound was transmitted at all. Whatever. I did some research the day before yesterday and discovered that there is a firmware update (1.4) for the headset and installed it immediately without any problems. Result:The problem with charging still exists. In addition, my microphone now sounds significantly worse than before. It now sounds like I'm talking to my friends through an old N

Was having audio come out of only one side. RESOLVED: Was a driver issue

I have purchased razor blackshark v2 pro 2 days ago . i am unable to connect on razor audio app , it shows unable to find device . i want to customise audio on my ios also . Please help me out in this. I have tried the restart device method also .

 my blackwidow hyperspeed mini v3 keyboard types double keys, I don't know how to fix it, I saw above all that this problem is known by razer and that it does nothing to solve it....I'm desperate

I've had the BlackWidow Chroma Tournament for over 10 years. I recently found it lost in a cabinet and decided I wanted to start using it again. However, I discovered some issues and would like to know if there's any solution.I live in Brazil, and where I live, I can't find any stores that repair peripherals. I was hoping for some guidance to see if it's at least possible to try fixing it. Here are the issues with the keyboard: Keys not working – I would need to replace the switches, but they are soldered directly to the PCB, so I believe only an expert in soldering could handle this. Additionally, I would need to find specific switches for this keyboard, and I'm sure there are no modern switches that fit its old connector. LEDs not working – Most of the keyboard’s LEDs are fine, but the ones on the most frequently used keys ("Q A W S E D R") are either malfunctioning or completely off. There are also a few ot

I've used both v1 and v2 controllers. The  v1 controllers  left side became unusable. The reason I believe that problem occurred was when I was playing battlefront (which requires lots of strain on both LT and RT) and the game glitches and crashed I reloaded and nothing worked. I threw it away after doing everything I could to try to fix the issue. So, I then buy the kishi v2 a few months later in October 2024. I played with it very little didn't play on xcloud so I played souly on fortnite and minecraft. Then as of a week ago 3/23/25 I was like "hey lemme buy xbox game pass" and use my og account so I purchased it hopped into forza and immediately LT didn't work so I was like ok lemme just exit and re-enter, and so I did same thing happened so I hopped on fortnite and the LT was pressing and unpressing itself and I couldn't get it to work properly, and so my character is always aiming or not aiming I can't control it. Every other button works perfectly and I know it not from me dro

I've used both v1 and v2 controllers. The  v1 controllers  left side became unusable. The reason I believe that problem occurred was when I was playing battlefront (which requires lots of strain on both LT and RT) and the game glitches and crashed I reloaded and nothing worked. I threw it away after doing everything I could to try to fix the issue. So, I then buy the kishi v2 a few months later in October 2024. I played with it very little didn't play on xcloud so I played souly on fortnite and minecraft. Then as of a week ago 3/23/25 I was like "hey lemme buy xbox game pass" and use my og account so I purchased it hopped into forza and immediately LT didn't work so I was like ok lemme just exit and re-enter, and so I did same thing happened so I hopped on fortnite and the LT was pressing and unpressing itself and I couldn't get it to work properly, and so my character is always aiming or not aiming I can't control it. Every other button works perfectly and I know it not from me dro

I had purchased a Razer Deathadder V2 X Hyperspeed mouse from Flipkart on 7th August 2023. Not there are random cursor movements and clicks so i want to claim warranty as i heard it has a 2 year warranty. But i am not able to register the product as it keeps saying wrong serial number.Please support team can you help me.

My  razer death adder essential is not recognized by synapse 4 and its not detected whats the fix please  

my razer hammer head wont work anymore, the app only recognizes the earbuds when the case is closed why? and when it finds them they wont connect, they wont even turn on anymore any sugestions or help?

Can we convert gold coins to the pin to share it 

I was wondering if there is a replacement for the V2 Hyperspeed’s dongle that you could buy somewhere? The one that came with mine just suddenly stopped working/didn’t emit light from its green LED while I was using it. 

I’ve seen other people with these issues, being guided to PM, which makes it kind of difficult for others with the same issue to solve this problem, so for the sake of future issues, i’d like this NOT to be taken to PM and left open for others to find later.Everything was working perfectly fine, until a windows update came in and now the top row (escape, f1-12, scr lk, prt sc and tilde key)Basically acting like it’s in either demo mode, or as if the FN key is locked.Been through every trouble shooting i can find, resetting the keyboard out of demo mode, trying different USB ports, even went to BIOS and UEFI settings to disable the FN key, which shouldn’t even be needed since i’m not on a laptop.Nothing seems to work.From what i could find in old posts, 1 user had the issue resolved after a Synapse update came out, so i’m guessing it’s the same thing here, maybe the windows update broke Synapse?

Lost Phone number, I want to change my old number to my new phone number razer id authenticator lost i don't have mobile number (lost), can I reset my account authenticator and add new mobile number? thank you

"there was an unexpected error" when i am trying to get the 2FA code and tried everything but doesn’t work at all pls help