Razer Support

I've lost the thumbsticksfor my wolverine v3 pro controller and can't find them anywhere. I've checked the 3rd party sites and no luck. Any idea where i can purchase them from?

Good morning I have Razer Blade 15” Advanced (2021) |RZ09-0409ce53 laptop, and I want to upgrade my SSD storage.I am asking; does my device support a 4TB SAMSUNG 990 PRO SSD? Or am I limited to just 2TB SAMSUNG 990 PRO SSD?I need your help in that.Thanks a lot in advance and have a nice day.

Hey, my Razer Synapse stops working, its stuck on infinity loading screen. Its been working fine ealier today 

Lost my backup code, please help, Razer😣 

Hi guys! My Razer viper ultimate mouse stopped connecting via dongle, although everything was fine before that.I downloaded the pairing utility, but it crashes the pairing. Updating the firmware also doesn't help, because at the upgrade stage, the dongle reaches 40% and then resets.

my razor bt kitty hesdset will not connect to my pc or ps5 i have never used it once im not sure what im doimg wromg 

I leaked water over my razer viper v3 pro usb wire that came with the mouse in packaging and I have warranty and am wanting to know if it’s possible to get a replacement? The wire does not work into the mouse neither does any other wires I’ve tried.

Everything else on my mouse works like the scroll wheel and sensor but like my left click doesn't work, on my razer synapse app the left click button is greyed out and when I try to bind it to something else on my mouse it doesn't work.

Can anyone help me how to change my old number I can't access it anymore. My email is working but it will not send there the code.

I don’t know why, but why the heck I can’t buy anything using Razer Gold, don’t this site want me to spend. I’ve been trying to purchase some game credits and I was able to reach the Checkout page. But in the end, it just says “Transaction Cancelled. Boy, I am just around the corner and I can’t even get that sweet sweet game credits. I didn’t even cancelled my transaction but why?I’ve been in the constant state of Limbo, like heck, I just experienced the 2 Factor Authentication not sending SMS/OTP, that just prevented me from buying the game credit. Now it’s fixed and this is what I’ll be encountering. I just want my game credits before the sale ends. 

My friend just bought me a razer barracuda X, mercury and it works ok.  My problem is that is that under sound devices it is listed as a speaker and I am now unable to use my real speakers which are connected by the jack and usb in the back of my computer.  Even when the barracuda is not connected physically to the computer in any way.   (I use a dongle for wireless, and even when that is not connected, I still can’t use my speakers.)  I have updated my windows pc audio drivers, but there are no particular drivers for this headset.  Or at least I haven’t found any.  There’s a firmware updater, but there’s no firmware to update.  Does anyone know how to fix this?  I need to be able to use my speakers. Thanks

 Hello  2 days ago I buy a nev razer deathadder essential mause ı dowload the apps and  see the double click mouse fonction ı want the use this but its not working in game  ı can use this setting in chrome or anytinghbut ı cant use this mause fonction or macros in game  I check my drivers and  try the reinstal but nothing changed what what do I need to do to make it work ? 

I just bought a pair of Razer Blackshark Pro V2 (2023) and the sound is AWFUL! I don’t know what’s wrong, but it seems like nothing is working. I’m only using the headphones for playing PubG, but the sound is so bad I might as well use 10 $ headphones instead. It sounds like I’m in a jar, with shots far away sounding like they’re 4 feet away, and shots near sounds far away. No spatial effects at all. Impossible to use. What is wrong? 

Having random disconnects and unstable connections while I’ve had this my Orochi V2 working well on both of my Dell laptops for about 2 years now. But it spontaneously started blinking green randomly and refusing to connect. After a restart it works fine again until I force to sleep or lid open. But only on my main laptop and just not on my Dell work laptop.  Opening lids, coming out of sleep, causes these issues. When the device wakes up it loses connection and goes into blinking green mode (high speed wireless) and wont connect unless a restart- even with reinserting dongle, re-pairing, etc.It Reconnects of the USB just lead to stuttering and a lack of connection. It will work on other laptops Win 11 Pro just fine with disconnects, but your driver has done something to Win 11 Home that is really a mess. I’ve gone through all other processes, updates, reinstalls, even if Synapse is install or not. I’ve also tried rolling back the driver to no avail. It’s not the mouse dying

My Razer Kraken X microphone started to bug, a completely buggy audio came out and I needed to move the cable to fix it. I noticed because I play on the Xbox Series X console and it sends the audio I speak to the phone.

The image is corrupted only in the Razer Synapse app. I deleted and reinstalled but it didn't work. What's the problem 

Hi. In February, I bought a Razer V2X microphone. From time to time I noticed that the microphone turns off by itself while streaming or recording.I.e. suddenly the red light is on although it was green a moment ago.Today it happened again.Anyone have an idea what might be happening?

 Subject: Request for Support –Gaming PC for Developing a Game Dear Razer Team, I hope this email finds you well. My name is Mustafa Ahmed, and I am an independent game developer and the founder of a company specializing in educational app development. However, the main focus of my current project is the creation of an innovative AAA game that aims to offer a high-quality, immersive gaming experience to a wide audience. The game I am working on involves advanced technologies and requires high-performance hardware to ensure smooth gameplay and top-tier performance. I believe that Razer would be the perfect partner to support me in this endeavor, given your reputation for providing the best gaming equipment and peripherals that meet the demands of modern games. In return, I plan to prominently feature Razer products within the game, mentioning your company as a primary supporter, and I will also share reviews and promotion

Hello,I purchased the Razer Blackshark V2 Pro (Playstation) yesterday, but I encountered a few issues. I connected it to both my PC and PS5, and there were no problems with the PS5. However, when I use it with my PC and enter games, there is no sound. I cannot use the Stereo mode, and I face the same issue when talking to my friends on Discord and Steam.In the sound settings, I disabled Hands-Free in the Output section, but the problem was not solved. When I use Hands-Free, the sound quality is very poor. As soon as the microphone is activated, all sound disappears, and I can no longer hear anything.I kindly request your support. Thank you.

Basically the title. Every single time I reboot/restart/power up my PC my Viper 8Khz resets its polling rate to 1khz, even though it’s set to 8Khz in Synapse; the only way for me to fix it is to unplug and replug it in to my pc. If I switch between polling rates before unplugging and replugging it in 125 is 125hz, 250 is 250hz, 500 is 500hz, 1000 is 1000hz, 2000 is 500hz (for some reason), 4000 is 500hz as well, and 8000 is 1000hz. As soon as I un- and replug it in this fixes itself.Specs: 7800x3d, 6000mhz CL30 DDR5, RTX 4080, Gigabyte b650 aorus elite ax ice, win11 proI’ve tried: uninstalling/reinstalling synapse, razer DriverCleaner, USB 2.0 and 3.0 ports, disabling Legacy USB support in BIOS, new (v1.03.01_r1) firmwares, old (v1.02.00_r1) firmwares, I’m just at a loss.Does anyone have any idea what could be causing this?

Himy razer blade 14 has blue screen with diffrent errors while trying to turn it on.It turns like only on 5th time sometime loading just freezes need help.Product No.: RZ09-0427PFA3Serial No.: BY2248M94001585

Razer Viper Ultimate was working fine earlier today, and suddenly stopped disconnecting and reconnecting every second, and only happens when connected wirelessly via USB dongle and works perfectly fine wired.I’ve tested the ff and identified it to be the USB dongle.• Tried different USB power settings• Turned off WiFi/Router to isolate any wireless interferences• Unplugged and powered off wireless devices using 2.4 USB dongles (Keyboard, Controller, Headset)• Connected directly to PC’s USB port and other ports available• Tried different PC and laptop (one has lower version of synapse, other has no synapse installed)• It can’t be a synapse software, as it has the latest software updated over a month agoHave tried above actions but no luck, and the obvious one is that even when the mouse is powered-off, there’s a sound/notification of USB being plugged and unplugged when the Viper Ult USB dongle is just connected, and it stop

A couple years ago I  bought barracuda x(RZ04-0380) that support THX Audio, registered it and as following I got an email with the activation code.Today I installed THX spatial audio and tried to activate it with the code I have gotten a couple years ago and it didn’t work. I am getting the following message:The code you have entered does not seem to be valid.Is there a way of getting a new activation code or  any way around this issue?

Hello, I got the contest reward keyboard on the razer axon, and after filling in the address, it was prompted to be mailed in seven business days, but I didn't receive any package or notification, where can I ask

I am a student of the Gdańsk University of Technology in Poland, which is a partner of the Razer Education Program. I'm trying to create a Razer ID using my student email but it says the email is invalid. I am entering the correct email address. I am asking for help and thank you in advance.