Razer Support

Hello,I recently purchase a laptop as a guest on the website but infortunately I can’t access the invoice, when I use the link in the email confirming the purchase, it asks me to login, but this address is not linked to any account. I reset password does not send any email to my address.  Feeling stuck to get my invoice.Anyone knows who to contact, as I did not find any assistance suggestion matching my issue. Best regards,Diego

 I recently purchased a Razer BlackShark V2 X headset and have successfully registered it on my Razer ID account. However, I did not receive the 7.1 Surround Sound activation code.There was no scratch card or activation code included in the box, and I did not receive any email with the code after registration either. 

Got excited and bought Razer Basilisk V3 | RZ01-04000. Synapse on mac doesn’t support this mouse but all other Basilisk mice. Should I send the mouse or you will be adding support for this model later on? 

I’ve been using my mic since nearly a year and now suddenly the noise gate feature doesn’t work at all anymore and picks up every bit of sound and allthough i’m sitting 10cm from it i’m still not loud enough. Does somebody know a solution i couldn’t find one myself.

I got a new headset and it didn’t come with a scratcher but when I registered it I never got an activation email and I can’t even submit a request for support because it just tells me to register it even though it already is so i’m just stuck in a loop.

I am looking for way to buy a new wheel base and wheels for the iskur gaming chair. I am out of warranty and can not seem to find anything online.

I just received a brand new keyboard- but when i plug it in via USB the keyboard sends random keys and then enters an endless reset cycle.  I cannot update the firmware because the keyboard resets before the firmware updater can detect it.  Is there a way to hard reset the keyboard, or flash the firmware some other way?  Or is it a known defect and do I have to send it back?

Hey everyone i was experiencing some issues finding my activation code via email, and reading through the support chat i realized everyone else was having this issue as well. If you can’t apply for another activation code due to it “not being registered” (even if you’ve registered said device previously) make a completely new razer ID and register your device on that account there (razer devices can be registered to more than 1 account and i was not aware of this). Obviously this can be an inconvenience for some and it’s very time consuming, but it was a way quicker and easier fix than waiting for the VERY busy support team to find time to respond to my help ticket.

There’s a couple problems I’m facing, but the one posing the biggest obstacle is in the title.  My headset’s microphone only works when I connect to Synapse, but Synapse only detects my headset when it’s plugged in.  I believe this is due to it having not been activated, and I’ve read its serial number is beneath the left ear pad.  However, I can not get the ear pad off - it doesn’t matter how hard or where I pry, it is just stuck on. I also can’t contact support about this because my device’s serial number is required to contact them, and as I’ve said, I can’t get the serial number.Is there any way to fix this, or a way to not need to activate it, or do I just return the headset?  Having a fully wireless headset is my primary concern when buying a headset, so if this can’t be fixed the headset is useless to me.

my razer huntsman mini occasionally double or triple types the word a. ive already taken the keycaps off and for some reason it does it more frequently when i press harder down, wondering how to fix this and if i should just get a new keyboard a example of how frequent the double typing is showed belowaa_aa_a_aaa_a_aa_aaa_a_a_aa_a_a_a

I have a razer kraken headset. I use the 7.1 surround sound software and i am 100 percent sure that is what causes this issue. If i just use my normal headset as the output device, the system sound is there. whenever i use 7.1 surround sound as output device, it is completely quiet in system audio. also, my headset mic used to always play any audio from my pc into the mic so my friends would here every single thing. it broke recently though so i started using my webcam mic but theres still no system audio. by the way, to test my system audio i used  geforce experience with separate audio tracks, created a replay, opened using vlc media player, and tested each audio track. how do i fix this? i gaurantee its a problem with 7.1 surround sound. i cant live without it though because my audio sounds terrible without it. i tried everything like disabling and enabling input and output devices, audio mixers, all of it. nothing as seemed to work ever. only option where everything works as normal

I've tried all of the things I've seen and for the firmware updates it doesn't even detect the dongle so I'm not sure what to do.

I lost my USB dongle when i moved out and dont know where to buy another one 

My razer viper v3 pro has a problem where it keeps rabdomly dissconneting for a second then reconnecting and ive already reached out about it, but i have a question about the warranty. Will i be able to get a refund even though im past the two week period for refunds since the mouse had a manufacturing problem?

Razer Barracuda X 2021 USB-C dongle suddenly disappeared_____________________________________________________________________________Hey. I own a Razer Barracuda X 2021-headset and couple of weeks ago it just suddenly vanished. The headset isn’t visible on the audio output menu (on Windows 10 & also Windows 11), not in Device Manager and also my phone doesn’t recognize it either. I have tried unplugging and plugging the dongle, using different USB-C ports and different devices, but nothing seems to work. I don’t recall doing anything that might have caused it to stop working. I just normally started up my PC, logged in and remember the confusion that I couldn’t hear anything from the headset. It was quite weird since everything had worked as they should have before. The headset still turns on and blinks with a blue light, trying to connect, and just the RC30-0380 has become faulty. Hence, if possible, I would like to know a way to buy a new USB-C dongle. I have seen some from Amazo

Hello, what’s the maximum polling rate of Viper V2 Pro and Viper V3 Pro mice when using wired connection? No one will answer me in “The Razer Armory” forum, so I’m asking here. Trying to replace my broken Viper 8 kHz mouse with something of a similar shape that can also function at 8000 Hz through the cable.Thank you.

Why does the text come out slowly on the laptop screen when I’m typing?

Hello, I own a Razer Basilisk V3 Pro and none of the wireless modes are working — both 2.4 GHz (Hyperspeed) and Bluetooth do not connect or register. I’ve tried: Plugging into multiple USB ports Testing the dongle on other PCs Using the Razer Pairing Utility Factory reset with button combinations Full recharge over USB-C Attempting to pair Bluetooth (no lights or response)  The mouse only works while plugged in via USB-C (wired mode), and even that is unreliable at times. It seems like the wireless components may be bricked or the internal battery has failed. I’d like to request a replacement under warranty or be advised on next steps. Serial: 632240H26204576Purchase Date: Maybe 3 years ago? Thank you,Codie Cromwell

I changed my number a very long time ago and I can't buy anything also I dotn know how to change it. Pls helpp

I'd like to know if the Aether Light Bar monitor can be installed with a Razer Kiyo webcam.Thank you.

Hello guys

I bought RAZER LEVIATHAN V2 X - PC GAMING SOUND BAR - POKEMON PIKACHU EDITION - CHS PACKAGING but is not connecting to Synapse. I connected it to the back of the PC, and I can see Leviatan v2x in the Control Panel under Sound, but it is not recognized by Synapse.It does not connect with either Synapse 3.0 or Synapse Beta, nor does it connect with the RAZER Audio app. Please provide a solution. Also, is there a possibility that this product, despite being registered, could be counterfeit?

I’m using the Tartarus Pro extensively in my professional workflow (video editing and 3D), and I’ve run into a behavior that I’d like to understand better — especially from other users who rely on this device.This concerns the actuation point. In Synapse, I set the actuation to the maximum depth — 3.6 mm, expecting the key to only register when fully pressed all the way down (plastic-to-plastic contact). But in reality, the key triggers earlier, before it physically bottoms out.What I’ve confirmed: Synapse is correctly configured to 3.6 mm. Actuation seems to occur around 2.8–3.2 mm (visually and by feel). This behavior is consistent across multiple keys. Questions to the community and Razer team: Is this expected behavior for Tartarus Pro’s optical-analog switches? Is there a way to force the actuation to happen only at full key depression? Has anyone tried alternate firmware, beta Synapse versions, or physical modifications? I understand the sensor might interpret 3.6 mm with

Hi! I bought Razer Blackhark V2 headphones and they are already activated. What should I do? I wrote to the seller, but he is silent. I bought them in the OZON online store.

So i’ve had a Razer Serien Mini for about a year and a half now, and have had no issues with it whatsoever. However when I went to use my Microphone today I ran into an issue where when I plugged it in I would hear the connection sound and would see the light turn green for about 1-2 seconds and would shut off, I then went and checked every USB port on my PC as well as using a USB hub. Even with all of these attempts to fix the issue it still wouldnt connect or show up in my Devices or on any Apps that allowed me to use Microphones(games, discord, etc.) Although one thing changed after connecting it to the USB hub, the light stays green but wont connect at all still. I honestly cannot think of anything else as I can’t delete or reinstall any of the drivers as the Microphone won’t show up. If anyone has anything that could help me fix this issue it would be greatly appreciated.