Razer Support

Hey all, Just today I received a Basilisk V3, opened it about 15 minutes ago and noticed that normal scrolling on the scroll wheel does not work. Pressing the mouse scroll in, switching to smooth scroll and side scrolling all works but normal scrolling doesn’t - smooth scrolling or not. I have tried:Plugging into a different USB port Closing down Synapse and trying to scroll Updating the mouse firmware Resetting the device via SynapseAll to no effect. My old mouse, a Basilisk V2, scrolls just fine no problem. Any known issues/help? Or am I just returning it? Cheers.

my razzerdeathadder isnt appaering on synaps 4 and it SN isnt working i brought it of ebay so it could be fake but i hope not  

HI I lost one of my hammerhead earbud the left one, how can i purchase one?product number is RZ12-03820100.Could you let me know please

After few time I wanted a fresh install of the windows, did that with the official windows that I had a licence on my desktop also. Now my fans won’t start automatically anymore and I have to crank them up from razer synapse.Tried a recovery, nothing worked. When I install windows I have deleted all partitions and created a new one to install windows on.

I am trying to buy a replacement dongle for my razer viper ultimate as it has randomly started connecting and disconnecting rapidly, not sure what caused it but I am unsure what replacement to buy as all seem not genuine and razer don't seem to sell a compatible dongle

If I lock my screen with WINKY+L my BlackWidow V4 keyboard is disabled and cannot log back in. I can sometimes type just one letter of password and then keyboard is totally unresponsive. I can use the On Screen keyboard, or plug in another keyboard in to complete password in order to log back in. Also while in the lock screen the RBG color changes (I use a static color) which  seems to indicate a software issue with Synapse. Also noteworthy just upgraded to Windows 11 Pro from Windows 10. 

Hello, I need some help with my Razer Audio Mixer.In Razer Synapse 4, my Audio Mixer shows this message:“Unable to load Audio Drivers. We recommended removing and re-plugging the device.”I have already tried unplugging and reconnecting the device many times, but the problem still does not go away.At the moment, the Audio Mixer is detected in Synapse, but I cannot use it properly because of this driver error.Here is what I have already tried: Unplugging and reconnecting the Audio Mixer multiple times Restarting Synapse Restarting my PC Trying different USB ports Additional information: OS: Windows 11 Version 25H2 Razer Synapse 4 version: 4.0. [removed by moderator] USB ports tested: front and rear ports Cable connections tested: USB-A to USB-C, and USB-C to USB-C Audio Mixer firmware version: I could not find where to check this Has anyone experienced this before, or knows how to fix it?I would really appreciate any advice. Thank you.

I switched over to Razer gear recently for the in game integrations.When I played a few days ago with just my Huntsman, Mouse and mat, I was getting the effects of Borderlands 4 in the color of my gear.I added a Kraven V4 Pro last night and something has changed.  My gear just pulses in game now instead of color matching.I went into my Windows settings and turned of “Use Dynamic Lighting on my devices” as I read on other forums that this could be the issue.  Nothing changed.I made sure in my Razer app that Borderlands 4 was there and all of my items had a check in the checkbox.  However, I don’t remember if I could change it before, but I Can’t change the drop down profile on the items for Borderlands.  I see Computername-default listed here, but it looks like there could also be a chroma profile.  They are greyed out.  I can’t change them.Am I missing something?

Hey there. I'm trying to contact razer support to ask about my order. I made an order as a guest using the email linked to my now created account and can't view my order history. I have an issue with my order that I need to ask about 

How can i get the first 3 code that i mistakenly scratched off

Are there any 3rd Party Replacement Thumbstick Caps for the Wolverine V3 Pro?If so, does anyone have links they can share please? Thank you.

I am having issues with my Keyboard  having issue in controlling the volume or any other function i  choose from. Cleaned with Compressed Air the one which I use on my Motherboard made for computer parts, blowing Air , reinstalling driver, reset setting , another keyboard

Hello Razer Support,I recently purchased a Razer BlackShark V2 X headset and I would like to activate the 7.1 Surround Sound feature.Unfortunately, there was no 7.1 activation card included in the box. I have the headset’s Serial Number, Product Number, and proof of purchase available.I tried to register the headset on the Razer website in order to obtain the activation code, but I receive the following error message:“This product is already registered. If you did not register it, please contact Razer Support.”I have never registered this headset before, and this is the first time I am attempting to register it. Because of this issue, I am unable to obtain or activate my 7.1 Surround Sound license.Could you please verify my device and help me obtain the activation code or resolve the registration issue?I can provide the Serial Number, Product Number, and proof of purchase if needed.Thank you for your assistance.Best regards, 

I recently bought a Razer Wolverine V3 Pro Controller and accidentally the wireless dongle got broken. After talking to Razer support they are saying they don’t sell that part and since it was was damaged there is nothing they can do. I even offered to pay for it but they will not replace it for me. Now since the controller doesn’t support bluetooth i am stuck using the controller with a usb connection. Imagine spending so much money and this happens. Last time i brought a Razer Product.PATHETIC!!Caution for anyone who plans to buy it. If by accident anything happens to the wireless dongle they will not replace it and you’ll stuck using it with wired connection. 

Just bought a mouse but synapse can’t recognize it and ai support says to continue providing serial number. How else to check if it’s original?

My spacebar key stopped working. It started intermittently and now is completely dead. Every once and a while I can press very hard on one side and then press simultaneously on the other and it works. I have also pull the key off and tried depressing the rubber button manually to no avail.  Does anyone know how to replace the keyboard or find a place that can be trusted to do it?

my razer viper 8khz i just got today left and right click randomly stop working when i go on games itg happends on desktop but not as much reinstalling the driver does nothing i need help ive searched every where for the fix there inst one and so many people are complaining about it

Hello Razer support, I’d like to purchase the THX app software, but it’s not available to but at Razer Middle East. I hope you can help as I really need This application for my headphone (Kraken X Lite)Thank for reading.