Razer Support

Missing 3 digits code number of my gift card

I can’t register my headset cuz it says it’s already registered by another account

Okay so I am going to explain this to the best of my ability to see if someone understands or has a fix easier than reinstalling both Synapse Beta and the game in question. So this is the second time I went to revisit a game and the profile I made had vanished from one device. Now for more info I run the Naga Trinity and Tartarus Pro, so I always create a profile on each for the same game. The game is Saleblazers(doesn’t really matter but I can reference it) and I created a profile on both devices, played the game for some time and went to something else, upon returning the profile on my Naga was gone. Now just a profile missing isn’t a big deal but this is where the real problem is. Any profile I create thereafter cannot be linked with Saleblazers, when in the game selection screen the game shows but instead of a blank box/checkmark I get a dash and an Icon showing that there is already a profile for said game stopping me from linking said game to the device. Now I had this happen onc

I already purchased Kishi v2 pro but changed my mind and purchased Razer Edge. Soon, I tried to cancel my Kishi order and filled my order number from the email I got and my email. However, it says that “We don’t seem to recognize the order number and email. Please double check or contact us.” Can anybody help me with this?

Is it possible to change my registered email? I followed the step by step tutorial until it asked me to send a verification code from the email that I do not have access anymore. Then it asked me to contact support in case I don’t have access to it but I don’t know if I’m stupid or something but I can’t seem to find any account support option, only products support.

I'd like to repaste and change thermal pads on a blade 13 rz09 0196 serial BY1650A29503479, but I can't find information on the thickness.

I am lose my phone and I want to turn off two-factor authentication please help me.

I’m having a very odd and yet specific issue. I’m working with trying to get my Original XBox to work through OBS to stream, that’s fairly normal I’d imagine with capture cards, however I’m running into a bigger issue of the video is bypassing my computer entirely, but still appearing on my monitor. OBS can still recognize sound output and I can clearly hear it, but any attempt to view the Ripsaw’s feed is not working. Seems to be transferring only ½ of it’s capture, cause not even the default camera app on windows 11 recognizes the video of capture card. I am currently using a specialty HDMI converter for my OG XBox called “Kaico Original Xbox to HDMI Converter” that has a special converter attached to the XBOX plug, that then needs a HDMI cable to connect to either my monitor or capture card. When plugging it in is shows a notification through Synapsis that it is stuck at 1440 x 240, showing that is should be showing video. When using a different HDMI converter with the OG XBOX’s VGA

I have the razer bape opus. I've been trying to use it recently. Had it for 3 years. It isn't charging. Stays at 10% or less. Flashes green when plugged into a charger. Turns off immediately when disconnected. It's not like I use it often. Out of the 3 years, I've barely used it for more than 40 hours. What can I do, if I can have it serviced. It's one of a kind item so I would like to keep it useful for as long as possible.

Hello, I’m thinking about buying the Viper V3 pro, and I just want to know if it can be used while it’s conected to the cable.

i recently bought a really nice Razer Blade 14 from the Razor store. It was great, and I was playing Cyberpunk 2077, and it tuned off after the fans were running really loud. I tried to restart, but the screen would not turn on, but the power light would blink green. It blinked green for like 8 hours, till it turned red, and then died. I think this might be the motherbo\rd issue others have mentioned. Ive tried rebooting, holding power for 10 seconds, and using the power supply. I am really sad, as the form factor and power is amazing. Are there any suggestions? I upgraded the RAM to 96GB DDR5, if that matches anyonmes elses issues.

I know you might be getting this query a lot but I didn’t know about your policies earlier before ordering and receiving the product via Ali Express. Now I am stuck and I don’t have any idea how to get the 7.1 Surround Sound experience with my Headphones. Please it would be a great help if you can guide me of how I can activate it. Thanks a lot. I will provide you with purchase receipt and serial number of my headphones once I get your reply. Thanks in anticipation.

I’VE SPENT HALF-AN-HOUR LOOKING FOR A LINK TO FILE A WARRANTY CLAIM!! WHERE THE HELL IS IT???? THE SCROLL WHEEL STOPPED WORKING ON Razer Basilisk V3 X HyperSpeed, I BOUGHT IT 14 MONTHS AGO. WHERE IS THE LINK TO FILE A WARRANTY CLAIM?????

Hello, I bought this product and now I need a license to activate it, but this code was not in the headset box. Thank you for sending it to meThe serial number of the product is also included in the photo Razer Blackshark V2 X

I am suspicious of past use of my Razer Viper V3 Pro that was listed as “New” on the reselling site I purchased it from. I’m wondering if the mouse is supposed to come fully charged because mine came with 70% battery.

Hello! I have a troubles with a scroll wheel. It usually starts when I play The Sims 4, so during the game, the camera rotating by pressing the wheel stops working. Then out of the game, scrolling by pressing the wheel (when you see double arrows) and also opening new tabs by clicking the scroll wheel. Also it shows that my device has 411 kernel problem. I checked the game’s settings, updated drivers, plug/unplug stuff and turned off and on mouse in the device manager. Nothing helps. Is there any way to solve this problem? The normal scrolling works. Thank you in advance!

razer synapse not downloading please help i am using blackwidow 3 but not downloading razer apps I can't get to the installation screen

2-Step Authentication There was an unexpected error. Please reload the page and try again. This keeps happening to me for the past 2 days and i cant use my gold razer coins. I have the correct phone number so it should work correctly, please help.

Hello, I bought mouse viper 8k hz for ps5 and now I have a problem. Does ps5 support it at all? It is very uncontrollable

I recently purchased the Hammerhead Pro Hyperspeed earbuds and, after several months of reliable service, the right earbud does not charge properly. Using the case to charge, the left earbud quickly reaches 100%, yet the right commonly stops at 19%. The contacts have been cleaned in the charger and on the buds, yet to no avail. Any suggestions are welcome or, if necessary, an RMA for a return/replacement. With appreciation

Have not had any issues with my Razer Nari Ultimate since I got it about a year ago. Last night was playing games and it randomly disconnected. I have tried moving my dongle to every single usb slot and get the same result. It will reconnect for about 30 seconds to a minute then disconnects and the light flashes blue. I have tried everything available to troubleshoot on razer support including messing with audio settings and repairing the dongle to headset. It’s tough that I have not done anything wrong to the headset and $300 and a year later it dies on me.

Hey all, Just purchased a Razer Viper Ultimate (No warranty) and it worked fine for the first few days but has an odd issue now. It works fine when connected to the computer with a cable, but when disconnected, all the rgb in the mouse turns off and the mouse doesn’t work. Any ideas on how to fix this? I spent a hefty amount on this mouse haha

It should have a blinking light when an object is between my head and AI tracking cam.but it never track my head. and my fire firmware is latest. THX® Spatial Audio Virtual Headset THX® Spatial Audio Virtual Speakers

Hi My razer seiren elite suddenly stoped working my computer can´t find it. Nothing happens when I plug it in. I have tried different USB ports, but still nothing it can´t find it. It was working fine and suddenly nothing. Best regards

Hey y’all, So, I have a Basilisk x Hyperspeed that has been great and have had it for a few years, but over the past few months I’ve noticed that every time I click the left mouse button, it will either register as a single or double click and I’ve primarily lost the ability to click-and-drag. I’ve tried cleaning it, using an air duster, and trying to go through the synapse to try and trouble shoot it. I honestly don’t know what to do at this point. Any help would be greatly appreciated.