Razer Support

Hello, All!  I am trying to find out what, if any, Wifi 7 chipsets are compatible with my Razer Blade 15 Advanced?  I would like to upgrade my Wifi and Bluetooth but am not sure what is currently available that would fit and has drivers?I’m fully capable of performing the upgrade, as I’ve done it before. Thanks in advance for any assistance!

Hello everybodyI have been trying connect my Razer Kishi Ultra with my tablet, after download the app Razer Nexus and Razer Pc Remote play  and open it shows something wrong between Tablet-Control (Generic Control)I proved with differents wires, I deleted and downloaded the Apps many timesI hope you can help me

Received a brand new Razer “wireless control pod”. Maybe I’m missing something but that bottom compartment will not open or unscrew. There are three tiny bumps on each side and arrows on the bottom plate to show which way locks it, so I’m rotating the other way trying to use the rubber ring for grip, but there’s no way to grip this  thing securely beyond pushing down slightly and trying to turn it with friction (what a terrible, terrible design if so) unless I’m missing something. The user manual just says “open it” but I can’t so I assume this particular unit I have is frozen shut. Before I return it, is there something I’m missing? 

I lost my phone number and backup codes 

Afternoon all. So yesterday I was playing SATISFACTORY and my system completely shut down. I let it cool off and took it apart and cleaned it, restarted and did a RESTORE, from the restore partition on the drive. Right now all I have installed on the PC is Chrome, Steam, Nvidia app and Razer iapp. Satisfactory wont run...like at all, I cant even move the mouse around its so choppy. I've reduced the resolution to MED and still nothing. Any ideas what could be going on?thanksEDIT....Ive been playing Satisfactory for about 100 hours before this with no problems.

When is it anticipated that the Razer Blade 16 (2025) will be available to order? So sad I missed the pre-order window. 

2 month old Razer Blackshark v2 pro (2023) keeps randomly disconnecting and reconnecting. Please help. I see other threads where a private message was suggested by support to troubleshoot. Please help. The distance between dongle and headset is right next to me,. Also the firmware is up to date.PD: i want to roll back to the old firmware of the headphones, i have the latest firmware update

My keyboard has stopped taking input from like 1/5 of the keys, meaning most things from the left of the c/d/e keys are no longer working. is there anyway to fix this, and would this be a hardware issue or something digital?unplugged it for a bit when shifting around my set up, when it was plugged back in it worked for like 5 minutes but now has gone back to the same keys not working. 

I had this wobbly (base, arms) since the beginning that i bought. I contacted support, since i live in North Macedonia they could not send part’s.When i found a friend that i can ship parts to him in a supported country razer deleted all the interaction the reason is that my warranty has expired, now cant connect to support.They knew the problem since the first day and they knew that the chair was faulty since the beginning.

Hey all, just picked up a Kraken v4 pro, and it’s awesome!All of the sudden, I started noticing the display just spazzing out with no rhyme or reason why. No load on the machine, recently restarted and reconnected. Happens for a bit, then stops … then starts again.See video: https://photos.app.goo.gl/KyLBJPGUdGUfTmLA6Thoughts?

hi, my razer iskur become wobbly and unbalanced and something under the seat base has broken.. can I know how I can buy a replacement?

Hello,Yesterday i got my new headset blackshark v2 pro xbox licensed, but I cant conect them to my xbox wireless. Conection works only with usbc dongle. How I can concect them without usb c dongle?

So when i turn off my pc, keyboard light goes off completely, shortly after few, 4 to be exact key lights pop up as white color, 

Hi I am winning that mouse I want you to exchange the mouse in reward some kind of like I want pubg mobile UC so how about you in exchange give me pubg mobile uc

can anyone help me because my phone number just got deactivcated years ago and im using a different phone number now i still got my gmail in it and i already added a razer gold in my account and i cant use it to buy 

Hi im trying to add my mobile and it keeps coming up error when getting opt

I need help in regards with this problem! And also upon sending code, I dont receive any codes at all

i lost my number and i cant top up because of the otp code i want to reset mobile number i cant purchase my 150 gold please help me

Does the blackshark v2x surround sound work on the mobile and if it does how do I use/activate it? 

Out of the blue, my mouse just stop working and when I review the Device Manager on my PC I get the below error.So I was trying different things, from uninstalling drivers, rebooting my pc and even try a firmware update on my mouse, but the usb wired connection was not recognized. Then I try something else, I fully uninstalled Razer Synaps from my pc, restarted my pc and my mouse started working again with the cable, so I thought of reinstalling Synapse to have my settings on other Razer products too, but again it stopped working and giving the above error. Any suggestions on what I can do? I tried opening a support ticket but it seesm my “free” support service is expired.

7.1 surround sound does not work with Enhanced on PC. with it on, sounds are muted, turn off they’re fine. what can be done to fix it

I purchased my razed viper v2 pro through Amazon and my scroll wheel was broken and I was wondering if there is a warranty for purchasing through Amazon and how long that warranty lasts. Any information would help me greatly!!

As the title says, my mouse stopped working at 2.4. Previously I had the same issue I changed the dongle and it worked for a year, but now it stopped working again. Sometimes it works for a couple of seconds when reset to off then on. On razer synapse it appears when it is working and dissapears when it stops. Tried all the possibilities with firmware, razer synapse, drivers, windows updates etc., so I am ruling out software issue. It seem to be a dongle issue AGAIN. How can it be that dongles last only a year or two? What seems to be the issue? Poor quality?

I was playing Diablo 4 and when I level up or a legendary drops it takes about 10 seconds before the keyboard and mouse lights respond. Tried different USB ports, tried my laptop and still the same. I paid a small fortune for these things from a Razer store, Also does it on the visualiser, that’s about a 2 second delay in the music playing and when the song finishes the lights are still going and on the mouse its worse it just carries on and on. Any suggestions?

Good day, the following don't work:1. Fn + … (Only the combination Fn + End works - which shows the battery level)2. Macros3. Reassignment4. Nothing but the classic keyboardProblems with functions started somewhere 2-3 months ago, maybe a little earlier or a little later. Before that everything worked fineI also have a Naga Pro mouse, but everything works fine with itThe keyboard and mouse are connected via a USB cable, since the wireless connection is disgustingRazer Synapse 4 4.0.86.2502130303Here's what else I found: If you disable Synapse 4, then the profiles saved in the keyboard start working (both macros and Fn + ...)I tried to choose all kinds of drivers, the effect is the sameHID\VID_1532&PID_0292&REV_0200&MI_00HID\VID_1532&PID_0292&MI_00HID\VID_1532&UP:0001_U:0006HID_DEVICE_SYSTEM_KEYBOARDHID_DEVICE_UP:0001_U:0006HID_DEVICE HID\VID_