Razer Support

I recently activated 7.1 surround sound but I like THX spatial way more. I tried using the activation code for 7.1 surround sound on THX spatial, but it didn’t work. I was wondering if I there is a way I can use THX spatial for free even though I have 7.1 surround sound? 

My Mouse dont with cable. If I try it connect with cable, the mouse dont work but it shows that it connect and the light show red. (look at picture) but if I try Connect with bluetooth it works perfectly. 

Having realised the rendering power of my Razor Blade has diminished, I have discovered that the NVidia 3080 GPU has been disabled because of an issue - Code 43. Like many - i have reflashed the Vbios and updated drivers - but it has not worked. Like many others. Is it likely that either the Vbios chip or the GPU has developed a hardware fault?Does Razer know about the number of code 43s that are around?If anyone has any ideas - i would be very grateful!!

Hi Razer community,I’m having an issue with my Razer Blade 14 (Ryzen 9 5900HX, RTX 3070). The GPU display adapter is showing Error Code 43, and I’ve tried everything I could think of to fix it, including:Updating the GPU driver. Rolling back to older GPU drivers. Doing a fresh install of Windows. Updating the BIOS.Despite all this, the problem persists.Has anyone dealt with this issue before? Could it be a hardware issue, or is there something I might have missed? Any tips or advice would be greatly appreciated!Thanks in advance!  

Just today I tried to use my Leviathan V2 and the subwoofer doesnt seem to work. The soundbar itself works fine but I cant seem to get the sub to work, any help would be appreciated!

Up till the end of 2024, my Razer Blackwidow v3 (wired version) only exhibited small instances of key chatter, namely on the ASD keys. Recently, the entire keyboard’s started going haywire, with the space, THILOU, enter keys experiencing keyboard chatter and the ASD keys’ chatter getting extremely terrible.  Additionally, my TAB started becoming extremely unresponsive, alternating between not receiving input on key press and keyboard chatter, making it very frustrating to use.  The latest and most frustrating issue that just surfaced today was when my left SHIFT stopped working almost entirely. This is an entirely new occurrence, and is making the keyboard virtually unusable. I should mention that the keyboard is just over 2 years old, and that removing the keycaps to press on the switches themselves still results in chatter/unresponsiveness. I have also tried updating the firmware and performing several hardware resets to no avail. In a last ditch effort

Help! When I try to register the headphones, it says that they are already registered

Im having an issue with my blade 14’s USB C not detecting any display input all of a sudden but all of my other periferals work fine (was working perfectly fine yesterday) and tried reaching out to support but the live chat just doenst work at all… i try clicking the green “chat” button but NOTHING happens?? How would i even go about contacting support in this case? 

Hey Razer community.I have recently purchased a Deathstalker V2 Pro that I'm having some trouble with. When I connect to my PC, the keyboard keys randomly flash and my PC goes crazy, thinking all the keys are being pressed simultaneously. Synapse doesn't recognise it at all. It did work OK for the first hour or so but now won't work at all. I've tried updating the firmware, reinstall the drivers and reinstall Synapse but I keep experiencing the same issue. I own a few razer products but never experienced this before. It was only purchased direct from razer 7 days ago! Any suggestions before I RMA it. Thanks all

i have problem with my black shark v2xmy headset original i try to register my headset but a red message say my product alredy registedpleas help ... 

Hi,I have nearly £5,000 of gear in my basket on the Razer store. I have progressed all the way through the checkout up to where I need to “continue to shipping method”. However, when I press the button nothing happens.I’ve tried on 2 different devices and 3 different browsers so there definitely seems to be something wrong.Would appreciate some help ASAP as I’d like to get my order placed.Thanks in advance.

Also, I wonder if the Razer Hanbo 360mm can be mounted on the top of the Razer Tomahawk ATX.

have the Deathadder V2XH, I want to use it with my work laptop, and the work laptop does not allow any 3rd party apps installed. I was able to edit my key binds on my personal computer and the key binds work, but when i switch it over to the work laptop only the side buttons key binds are working. the ones i customed for the DPI buttons are not being recognized. CTRL + A and SHIFT + WIN + Sbut when i switch it back to my personal computer, they work fine. Need Help. Thanks!

hey, i have a Viper ultimate that i buyed 3-4 years ago and its still doing its thing , yestarday i had some issues with charging it and i saw that i had forgot to install the newest firmware for it that is 1.7.0.0 . i installed the executor and when i press “Update” it stays 2 seconds and after   it says update failed and i restarted my pc and still the same error… can someone help me? like i tried fresh installing the synapse and all and nothing… please help

The Razer Blade 16" (2023) Customer Firmware Updater dated 2024-07-25 won’t install.When it launches, it complains about that it can’t load the driver WinRing0x64.sys . So I disable Core Isolation und rebooted. Now the application launches but nothing happens. Any hints? I am on Windows 11 23H2 pro.

I turned on my laptop and several lines appeared on three quarters of my screen. my laptop its in garanty.

If I run Synapse3 my Tartarus Pro will work when the app decides to work. It randomly removes all the devices, and I have to exit all apps and restart. This is very annoying while playing a game and not good for your business as my friends laugh at Razer now. (I have tried all the suggested steps and reinstalled multiple times. When I try installing Synapse 4 it will at least auto start, but none of the key bindings work. They show they are saved, but do not work. This is driving me nuts, it has been going on for about 8-10 months now. I really do not want to program each game to the keys, I want to set it in the Synapse software, so I do not have to program each game.

Hi guys i have put an order last Wendesday and the day After i received an email that says Awaiting Carrier Pickup and till today Monday 27th almost a week has passed i haven’t received any new updates about iy have you incountered this problem?pls note i paid extra for the shipping to be fast.

I wanted to share my recent experience and see if I could get a little more help with two of your products. I initially purchased a Blackwidow V4 Full-Size Keyboard, but the 'W' key began to malfunction by spamming and eventually stopped working. I went through the return process without issue and opted to buy a Blackwidow V4 Mini as a backup for my gaming needs.Unfortunately, the new keyboard has started to exhibit similar issues, with keys spamming and cutting out intermittently. I have provided every receipt and video that Razer requested to support my case.Now, I am left with two keyboards that do not function as they should. I reached out to support, hoping for a resolution, but was informed that I need to follow the usual steps. Given the abnormal circumstances, I kindly request that you expedite the replacement process by sending a working keyboard before I return the defective ones. This would greatly minimize downtime and hassle on my end. And all I get told i

I recently got a pair of Razer Kraken v3 X headphones from my grandparents for Christmas, but when I went to register it, there was no serial number where it should be, and instead its just a blank space. I no longer have the original packaging, and was wondering if there was any other way to get my serial number.

Hello, I have installed the synapse 4 software in two places, in the first place I could configure the mouse for synapse 4 but now I have installed the s4 in a second place and the mouse refuses to respond. I have changed a lot at home and now I have reinstalled the synapse 3 and now the s4 profile can of course no longer be used, can this be resetted? Thanks in advance,Mondriaan

Windows has stopped this device because it has reported problems. (Code 43)A request for the USB device descriptor failed. I tried all the troubleshoot but my mouse still not working I tried to uninstall the USB device when I click Driver details it shows no driver files mouse is not showing in Mice and other pointing devicecan not update the Firmware since the device can not be seen  Please Help 

Recently I upgraded my Razer Synapse to Synapse 3 and then 4 for the beta when I saw it a few minutes later.Ever since I did that, I noticed that my Viper Ultimate when docked or plugged in to charge would show charging  but instead of the battery % going up it slowly starts going down.  I saw a previous post a year ago and tried to firmaware update but it did nothing for me.   

Hello I lost my surround sound code and my mic is really bad how do i get the new code? 

Hi I just bought razer headset blackshark v2 x. When i’m open synapse, it did’nt show my device. it’s been 5 month since i buy the headset on August. Please help me how to fix it Thanks,Eusuf