Razer Support

My Viper V2 Pro USB dongle stopped working, is not detected at all, I trying on 2 different PC, I saw that many people had the same problem. The same works with the cable, but when the USB is connected, it keeps connecting and disconnecting each time.I would like to solve this problem please.Meu dongle USB Viper V2 Pro parou de funcionar, não é detectado. Tentei em dois PCs diferentes e vi que muitas pessoas tiveram o mesmo problema.o mesmo funciona no cabo mas quando conecto o USB ele fica conectando e desconectando a cada segundo.Gostaria de resolver este problema por favor.

Hello community, I have the following setup:Razer Blade 15 RZ09-03100 with Windows 11 and a Geforce RTX 2070 Super installed in the Razer Core X. The latest drivers, including those for the Geforce, are installed. Now I've noticed that as soon as I start an application, and here even YouTube in full-screen mode at 1080p is enough, the notebook starts to “lag.” You can hear the Core X fan revving up, but the display quality is still extremely poor and there are constant freezes. The same thing happens when gaming, of course.When I look at the utilization via the NVIDIA interface, the CPU utilization is sometimes at 100%.I am using a WQHD monitor connected via DisplayPort.Do you have any tips for me on how I can determine the exact cause?Thank you.Translated with DeepL.com (free version)

previously the detect function showed unused ports on my ARGB controller but now its detecting 80 leds on the ports that are not connected, (1,2,3) connect ports (4,5,6) seem to be detected ok but im unsure if this is a limitation of synapse4 or if something else has changed,  ignoring the issue with detection is anyone aware of a manual way to disable these ports ( tried to set Led count to 0 etc ) but so far nothing works. 

So I just acquired my razer kiyo and installed synapse, but the led light never turned on and the webcam wasn’t being recognized by any camera apps. when I go to update the firmware, it does say it needs to update. However, after about half a minute sitting on zero percent, the webcam disconnects from my computer and the update fails. 

hey i verified the device plz send me the activation code 

I recently acquired a demo unit of Razer headphones but it did not come in a box and it appears that the serial number sticker is not there anymore. Is there any other way to find my product’s serial number? Or get an activation code with my razer id? I am in South Africa

I don’t have much experience with computers. Basically, my audio has stopped working on my laptop entirely, no bluetooth, no internal speakers, nothing. I was following tutorials and things online and accidentally fully deleted the audio driver. I had a feeling I would need to get it anyway, but I am struggling to find where just the audio drivers are for my specific model. Is there an easy way to access that, or do I need to do something else? Before anyone asks, yes I have done all of the other things like uninstalling and reinstalling, updating drivers, etc.

It’s currently 1am and there are still no answers as to why my 2020 blackshark v2 wired headset isn’t responding to any equalizer changes in either synapse 3 or 4. i’ve uninstalled them both clean since 9pm, restarting, then reinstalling them again; i’ve looked around my pc, device manager, and even unplugging the jack out of the sound card then into an audio jack  but still nothing, the pc doesn’t recognize the headset without the usb sound card. i’ve recently swapped an ssd in my pc, i don’t have run a gpu, i’ve had this headset since 2022. (just some random info that could help solve this.) it’s been a long day, im tired, i just want to game with some decent sound quality. help

Hi, can you tell me how to activate the macro recording function on Razer Huntsman V2 Tenkeyless? Fn+M doesn't work, and I can't find this option in Razer Synapse.

Hi. "Ps5 not recognizing Bluetooth device."Is the error message when I try connect naga v2 light speed mouse.Ps5 sees naga dongle but won't connect.Switch is set to Bluetooth not 2.4.Have downloaded synapse to another pc and updated mouse.  What's the go. Exchange mouse for a Logitech?Which was a plug and play.  

So, I have the gamer room app, and I had the Aether lamp pro, the light sticks and two cords but I did not keep the labels with the QR matter codes or anything after I activated them on my app. For various reasons I reset the password on my home Wi-Fi network, and they all became disconnected, and I need to re-add them, but it is asking for the matter QR codes again. Where can I locate them now?AserLV, NV

ive got this headset literally yesterday and since then ive been trying to get the microphone working, with nothing working. the microphone itself works but i cant use it any other app besides listening to the audio it records using the sound program, is there anything that can solve this or am i left trying to fuck around until i find out

How am I supposed to contact Razer Support about a purchase? I need help contacting them because I want to order a laptop but it keeps being canceled. The infuriatingly unhelpful links all take me back to this page and I can’t find any obvious contact info. I did finally find their phone number (1-855-872-5233), but when I call I’m told to have my devices serial number for support about a device, but nothing about not having one, or other support like warranty and credit cards. Live chat also demands a serial number, so it’s useless too. I don’t even know if they have an email, which from what I’m searching online for is the fix for my problem.

My question is, since I didn't get an activation code for the blackshark v2 x headphones, I can't use the 7.1 surround sound feature. If I buy the thx spatial audio program, will my headphones work? Thats all 

I kept getting audio issues while im using it to game on my laptop . I dont know why but maybe someone can help me or maybe my item is defective.?

Stuck in FedEx customs. They require a form from manufacturer with identification (MID). There are threads with this issue from 4+ years ago on this forum. Has Razer not learned to preemptively provide this? I struggled to find a way to talk to someone about my order. The support website just kept directing me to a FAQ page that didn’t address my issues. I couldn’t find a way to contact customer support so I am posting here.  frustrated by the lack of support more than the shipping delay. 

HI!I have the Nari ultimate headset but unfortunatly the 2.4ghz dongle doesn´t work, is that any substitution dongle that would be possible to purchase or a compatible one?? since i´ve searched you Razer´s website and i saw that the Nari headsets aren´t available anymore… Best Regards.

Добрый день,недавно я купила наушники Razer Kraken kitty v2 BT. Наушники подключились успешно, Коннект с Bluetooth нормальный,однако звук из наушников идёт только в режиме головного телефона. То есть, если включать устройство не как телефон, звук пропадает, соответственно играть в игры, такие как валорант или сидеть в Дискорд не реально.Наушники в режиме телефона хороши по своему, однако в играх звук как из ведра, никакого наслаждения от нахождения в матче в данных наушниках. Проблема следующая: При переключении наушников на режим STEREO меня могут слышать другие, индикаторы звука отображаются корректно,то есть если я включу музыку, то по индикаторам наушники ее улавливают,но сам звук ее передаётся. То есть я то звук не слышу а в наушники он поступает. Аналогичная ситуация в играх и Дискорд. Устройство не воспринимается в игре или дмскорде в режиме STEREO, оно буквально не хочет видеть наушники даже с цсловие того что в настройках Виндоус устройство стерео стоит по умолчанию, а телефон

I've not even had these just over a year and I’m noticing if I turn the volume up, to a reasonable level say listening to music there's this constant high pitched whine, here's a video I took to show:https://www.youtube.com/shorts/efB_PekqTikCan I fix this or is this faulty hardware? Pretty trash that something like an “expensive” speaker set only has 1 year warranty. Where mousmats and other basic stuff has 2years, bit cheap of razer. *** Video I took of the problem: https://www.youtube.com/shorts/AGKEt2lthEs

Got the controller earlier this year and has been working without issue, but today it just randomly stopped working. The controller still powers on and the chroma razer logo lights up, but the inpuslts dont seem to do anything. Here is what I've done:1. Made sure that all USB ports on the Xbox work (they do)2. Ensured they were plugged in firmly (they were)3. Turned off xbox, unplugged everything, edited a few minutes, turned on Xbox, plugged everything back in, still not working.4. Have tried using both wired and wireless, neither work.5. Connected it to my PC and updated both the controller and dongle firmware. Still not working. Are there any workarounds to this?

i changed my phone number years ago and also dont have access to any authenticator nor backup codes. how to change it 

I tried pairing with my V2 pro and it pairs and works perfectly and can see 8000hz on V2 but I am unable to pair it with Viper v3 pro.

My razer wolverine v3 pro no longer connects wirelessly. My grandson got a hold of it and I think he hit something. The controller works if hooked to the usb port and works wired. Cant seem to get it wireless anymore. Any ideas?

My Razer DeathStalker v2 tkl  keeps disconnecting while connected with 2.4ghz dongle. WIred connections works fine.I have checked on both my computers and with/without synapse4 launched. Any ideas how to fix it? I have already tried updating drivers to the newest.

Hi! I just bought the Ornata v3 X from Walmart. The packaging looks a bit like it has already been opened and I’m having trouble registering for the warranty. The product number is not recognized.