Razer Support

Hi I have a 2021 Advanced Razer Blade 15 and it was working fine until recently when I turned it off and on again where a red box with the text "secure boot violation. invalid signature detected please see secure boot settings". I went into the bios and disabled the secure boot, but know I still am stuck in the bios screen and cant get out. No defaulting to optimized bios settings has helped because it enables the secure boot and causes the red box to appear again. How do I fix this?

As of yesterday, I now hear a delayed echo from my mic using side tone instead of the pass through it usually offers. The app is also bugged and keeps showing a pop up saying make the Black Shark V2 pro your default device when it already is. Also using the mute switch lowers all audio until unmuted which places it back to normal.Anyone else seeing this?  

Power button stopped working recently. I can plug my headset in directly, but I can’t use wireless anymore. The power button used to make a click sound/feeling, but now it doesn’t.

I normally don’t turn off my computer, preferring the sleep mode instead. After a number of sleeps the ARGB Controller will simply turn off the leds on most ports.Restarting Synapse 4 will “fix” this for a while, but it is not a smooth experience.Also, if the leds don’t just turn off I get a long delay(up to several minutes) when switching profiles on the controller on occasion. And when it changes from, say, static white to Wave (or the other way) the fans will flicker a number of times first (after said delay most of the time). I have verified the usb-cable is inserted, the power is connected correct.Also, if it is a pure hardware problem it wouldn’t be fixed by restarting Synapse 4.I am currently on Synapse 4 Version 4.0.33.44i am currently running 10 fans, no more than 3 fans pr header/port and 8 or 9 leds pr fan.Hoping this will be fixed with either a firmware-update or a Synapse update or both. As it is now it is pretty annoying, espec

Does Razer make laptops with the nvidia quadro graphic cards? It says the studio edition when you google it but I'm not seeing them available to select. 

I have a Razer Kraken Ultimate headset and when I open the Razer Synapse application on my computer and go to the audio tab and error message pops up telling me to set "Razer Kraken Ultimate" as the default output device on my computer. I have went into my sound mixer and the output device is set to it and clicked the set as default button the error message provides, however the error only goes away for like half a second. If I edit something in the audio equalizer in the split second I don't have the error message it does successfully change as well.All I want is for the error to disappear. 

So i’ve had this Naga Pro for 2 days. Yesterday it worked perfectly. Today i turned on my computer and the scroll wheel wasnt working. After 30 minutes reading forums it magically started working again, but my happiness was short lived. After 2-3 minutes it shut off again. I noticed that whenever it stops working, if you scroll the wheel you dont feel the bumps you normally feel when its working. And now im stuck in this cycle of “oh i can feel the bumps! its working!” -waits 2 minutes- “Oh sh*t it stopped again.” Is there something im accidentally clicking thats enabling and disabling the scroll wheel? Is this something that i can get a replacement mouse over? Please help, i was so excited about my new mouse ;-;

HiI just bought a Kraken v4 because of 7.1 / Spatial SoundIn the Application for THX Spatial Sound i just have a 15 Day Demo. After Registration, i didnt recieved a Activation Code as i read over and over in here.what have i done wrong??GreetingsPascal

Hello, I bought a headset with model BLACKSHARK V2 X and there was no activation card in the box. Please help me solve this issue. When trying to activate, it says that the device is activated. 

My parcel is on hold in dhl , when I call them they tell me to conntact sender.

So the other day my right headphone audio just stopped working. I started fiddling around with the jack and I figured out if I hold it at a very specific angle it starts working but it's impossible to hold at that while playing. I've tried to hook it up to my PC and PS5 and both have the same problem so it's a problem with the headphones and I don't know how to fix it. Edit: The angle that I needed to hold it at got bigger somehow so I just put it under my PS5 as with the setup I have it's workable. 

I have a razr iskur gaming chair model #0277. The height adjustment and tilt are both broke, so i would need that entire mechanism. How can I order this? I’m not within the warranty period but am willing to buy it. Thanks

Please I need help urgently because i mistakenly scratch off digit on my razer gold card.. please help me support 

 I signed up to my Razer account with my old email address that I deleted. I want to change it to my new e-mail address. But I cannot receive a verification code because my old mail account has been deleted. can you help me please

I'm having battery issue with my Hammerhead 2nd Gen has anyone experienced this? It drains super fast from 100-0% in just 20mins or so. Has anyone have any solutions for this?

I am so frustraaated - my Razer Pro Typpee randdomly multipliees letters as you can see here. it’s not key specific and can happeen on any keey. I’vee done every troubleshooting step on heere aand elsewheere online, insntalled Synaapse and uninstalled. I’m at a loss. It does this on all PCs aand using 2.4 or BT. Theree is no way to geet it to stop. I’ve ddone a full clean (iit was never dirty) and still nothing. Pleaasee help; this is tooo nicee aa keyboard otherwise to justt throw aawaay. Thanks

like the title just said, I just topped up razer golds and cant seem to use them since they are just stuck. The otp sms isnt working on any feature from updating my account to getting a sms otp code for a transaction just WONT work no matter what. Can someone help me ASAP i cant let this razer gold go to waste.

Hello, I bought a headset with model BARACUDA X 2022 and there was no activation card in the box. Please help me solve this issue.https://drive.google.com/file/d/1lPQpqaQyw2aPeFlQASEAepZZPD9bfi-a

I have a Viper V2 Pro and I lost my mouse dongle for trips, I would like to buy a answer but I can't find it anywhere I'm from Mexico and from what I see Razer doesn't sell and sends to Mexico, Could someone tell me what solutions or how they have fixed this type of situation

I’m trying to buy the THX Spatial app from Mexico, and it doesn’t allow it.The process ends when it asks me for a billing address in the US, despite I own several Razer registered products and the billing address in my ID (carlos-teran) is from Mexico.Any help would be great.

Can someone who has their mouse under warranty please send in for a replacement dongle for me? Id much appreciate it, I can give me ship address.   Thnx

Just got my controller yesterday. when i start the razer controller setup for xbox (PC) There seems to be no firmware update. current firmware version is 1.0.13.0. i also cannot figure it out how do a firmware  update manually. i reinstalled the razer controller app. i deleted and reinstalled the drivers also, but still no prompt for a firmware update.  plz help

My Razer Cobra mouse cable broken.I searched for new one to replacement but didn't find any.But I find Razer DeathAdder 2013 Gaming Mouse replacement cable.Does it support the cobra mouse?Image for reference. 

I bought a razer kaira pro on the 31st Dec 2024 so less than 2 weeks old they say my sn is no longer supported which is madness but im having massive interference issues with it while playing on the xbox ive updated and added the xbox app and nothing seems to help

I changed my phone number and i don't have access to the old number so i am unable to receive any codes. Please help