Razer Support

Why when I register product it say already registered? i keep refresh but still not registered in my account. i need to register product because i want the activation code for this software. help me please

I've been having issues with my razer leviathan V2 Pro rebooting mid use multiple times a day for over 8 months, I've been talking to razer support for 6 months and gotten nowhere, today I finally found a post filled with other people who have the Razer leviathan V2 Pro and are having the same issue and I replied to one of their comments to ask if they had any luck fixing their issues, and a razer admin replied to my question (not the person I was originally asking the question to) with the response "try a different port, try a different cable, try a different computer, update the firmware, things that I have already tried AND DON'T WORK AND I HAD STATED THAT I ALREADY TRIED, and then locked the entire thread so that no one else could ask questions or reply in the entire thread. Wtf is this. THIS WOULDN'T BE AN 8 MONTH UNRESOLVED ISSUE IF IT COULD BE FIXED BY UPDATING THE FREAKING FIRMWARE. Also by the way, how many people have multiple computers to try to lug a $500 speaker system aro

Hi,I recently lost access to my Yahoo email account and when I try to change it in razer profile , i don’t receive text message on my phone number.I have all the necessary proof of ownership that needs to be provided , but need help to update my email address associated with my razerID

Hi, I Need to change Mobile Number, no access to the old one, im able to use everything account related but my 2fa is set to an old number from 2013. Pleaze help -Thanks

Hi,I purchased a Wolverine V3 Pro within the past few weeks and it’s recently started sensing that i’m hitting the LB button when i click the R3 or right stick in. Just wondering if anyone has had the same issue and if any fixes have been found or if i need to send it for repairs? Quite frustrating since it hasn’t been very long and it already has an issue. Have tried it on different consoles and pc’s and same issue throughout. Cheers :)

I have been using the Thunderbolt 4 Dock Mercury for two years.Is my product capable of Thunderbolt Share?When I connect it to my PC, I get a message saying "No license found."Even when I check the support page for "Yes. Razer Thunderbolt™ 4 Dock Chroma | RC21-0169x Support & FAQs," there is no information about Thunderbolt Share.I'm wondering if a firmware update would resolve this issue.

Hello Razer Support, I created my Razer Gold account using the "Sign in with Apple" option, and it automatically linked my account to a private Apple email (hkm6gtwbm8@privaterelay.appleid.com) instead of my real email address. I would like to change the email on my account to my actual email so I can manage my account more easily and receive all important messages. Please let me know what steps I need to follow, and I’m ready to provide any needed information. Thank you for your help.

I recently went to go use my Razer Kishi v2, only to find out that it managed to have a sticky liquid that worked its way into the A and X buttons.  I've managed to clean out all the goop and realized through the cleaning process, I have torn off one of the foam pads behind the button.  Now I am looking for replacements for that torn pad.  I wanted to see if Razer ships out any replacement internals for products, but it seems I can't contact them directly without it being in warranty.  If anyone has any suggestions or if Razer sells the foam pads somewhere, that would be greatly appreciated. 

What Bluetooth version does the Naga v2 hyperspeed support? And if it does support BT 5.0, does it support 250hz polling on Bluetooth?

Bought a 2nd hand Kiyo Pro, computer and Synapse will recognize it for a second then throw an error. Looks like this product is just a huge POS and the company doesn’t offer any support to update the firmware, which says to call support, which says it doesn’t support it. So now I have a bricked device that can’t even function without the horrible software. does anyone have the drivers for the newest firmware they can share?

Hello,I am experiencing an issue with updating my Razer Kiyo Pro. This seems to be a common case, and I believe you are already aware of it since various resources such as Discord, Reddit, and your own forum are buzzing about this problem.When I launch the latest version of the update utility provided by my Synapse 3, the firmware is detected as version 1.0.3.2. Additionally, it indicates that the latest version is 1.5.0.1, which I am trying to update to.However, after the first step of the device detection by my PC and the utility, I get the now infamous message saying "sorry no update for you today you better contact support."I have tried all possible solutions: different USB ports, even older legacy versions of the update utility, where I noticed that my camera is detected as version 1.0 instead of 1.0.3.2.Please assist me with the update. After researching the internet and reading about the experiences of other users, I would be deeply disappointed if I received a response stating

Over the last couple of days my webcam has just been blurry. I’ve tried cleaning it, changing the usb slot it was plugged into and updating synpase and nothing worked. I just tried to update the firmware from 1.0.1 to the new one 2.3.2 and the process does not work. It tells me to contact support to perform the update.Clicking the link provided takes me to the wrong product page, and because I am out of warranty I can no longer contact support. How am I supposed to fix my webcam? If it’s totally bricked I suppose I’ll just have to buy a new one (and not a razer one).

I have a problem with my earbuds, the left earbud when in normal mode dies in just 5 seconds and can't last, when in ANC or Ambience mode it can be steady for 5 minutes, when in normal mode it dies in 5 seconds only the left earbud Has anyone experienced the same thing?

Unfortunately, I have lost the razer barracuda x Wireless Dongle that came with my headset. I still have the original box and proof of purchase. I would like to ask if it is possible to purchase or request a replacement dongle, or what support options are available in this situation.Please let me know if any additional information or documentation is required.Thank you very much for your time and support.

I have a basilik x hyperspeed that is in a computer I don’t use much. The other day I went to use the computer and the mouse pointer does not move. I tried 2.4GHz and bluetooth.I have an identical mouse on another computer that gets the same amount of use, and that one works. The batteries are new.I am on windows 10 and 11. I installed the synapse app from razer to check the mouse connectivity. I was able to pair it with bluetooth and see it on the synapse app. But the pointer does not move.What can I do ?Thanks,Regards 

I have downloaded a new windows 11 update and since then the tilt wheel doesnt seem to work but I have noticed that it works only when the razer synapse app is off 

My Razer RAZER gaming chair Tarok Pro X by Zen, that i have bought on “29.10.2024”, right hand rest keeps falling down also the left arm rest has fall down 2 times, i manged to reattch them but the right one keeps falling and the left one is very flabby. It would be great if you could send me a replacement of both armrest of course paid best regards,nagi attia

I have a problem with the Razer BlackShark V2 X headset. People can't hear me when I speak, but I can hear them just fine. Of course, I’ve checked all the connections and everything else thoroughly. Razer Synapse doesn’t recognize it either. It connects via a 3.5mm jack.

The thermal paste in my Razer Blade 15 Base Model (2020) seems to have melted and leaked inside and my laptop won’t power on.

I got a Razer barracuda pro for Christmas and it recently stopped working, I saw that it was eligible for limited warranty and I just need an RMA number and to send it back but I can't find anywhere on how to get the RMA number

Recently bought a Viper V3 Pro. It charges and connects but sometimes it will show connected in the app (for both wired and wireless) but the mouse wont work. I can’t move or click. How do I fix this please. I just bought it, I was using gpro x before and I really like the viper v3 pro but this issue is making me go back to using my old mouse.

Please I need a good checkup on the card 

 Good afternoon, I would like to know if someone can help me. This image what is a screenshot of Razer Nexus on my mobile device, which gives me this  error that no matter how much i delete and reinstall the razer dependency on my PC, it is not solved In this image we can see that the Razer Cortex aplicacion is open en remote game mode, which i configured for greater video fluidity in my mobile and still I keep getting an error on my mobile device. It should be noted that I have all the drivers and controllers updates for my processor and computer from the video image to dependecies to transmit video 

Hello, I was using Synapse 3, It stopped connecting to my Razer Naga wireless, I saw in the software it said I could upgrade to Synapse 4, I figured why not? It stopped working anyways, I tried updating through Synapse 3, but it would just close the app and do nothing, So I went a downloaded the Synapse 4 installer and ran it, But all of my profiles and macros aren’t showing up, Did it delete all my stuff?`

Good day! My 6 month old Razer Kiyo (Model # RZ19-0232) just stopped working. The light turns on but when I try to check the camera through Zoom, the screen is color grey. Can someone help me resolve this issue?