Razer Support

Hello respected Razer team. I had a problem while activating my black shark v2 x headphones. After receveing it and removing the earpads and writing the code down in the site, showed me the message "This product is already registered. If you did not register it, please contact Razer Support"Please, I need support from you guys. I need the code to activate the THX app.

I have a problem with my Leviathan v2LED power that turn on but no sound and no detection on PC btw BT mode that still see a device on phone but sound didn’t work.I hope i will get some help from here as soon.

Hi everyone,  I got a problem with my leviathan V2. I changed the PC and connected the leviathan, it can connect via bluetooth, but there is no sound which can control volum up and down. When I press source button try to connect to PC, it can not change, and the light still in blue. Is anyone have same problem? 

Hi, I have recently purchased a Razer Leviathan V2, and had an amazing time with it for the first day.Now, when I turn it on it does not get detected as a usb device, instead it goes straight into bluetooth. When I press the source button it does not leave bluetooth mode.It does try paring with other devices after a while, but it does not show on my list of connected devices. Pressing the source button seems to have no effect. While the bluetooth button triggers the pairing mode.Unplugging and reconnecting the device yelds mixed results, and eventually results in the device connecting, a mode it stays until I turn my computer off. Is there a way to have it connect through the USB-C port from the get go however?

Good afternoon, I can’t activate the razer surround pro program. It says that the application is already activated. Could you send me a new activation code? The serial code for the headphones is (removed serial number) by email (removed email address for security purposes). Thank you

I recently got the razer viper v3 pro and I didn't receive the little Usb but idk if it comes with it or not, I connected the dongle to my pc and it connected but when I flick side to side really fast it takes some time to fully turn in game, I'm sure its not my pc since I had the Razer Basilisk V3 X HyperSpeed and it never had that issue. and I've also updated to the latest drivers. Thanks  

I'm having an issue where my keyboard is not charging at all. When plugged in, Synapse will show the percentage at 0%, bump up to 1% for around thirty seconds, and then immediately drop down to 0% again. I haven't had issues with this before, it just randomly started happening today.I’ve tried so far:4 different USB ports3 different cables2 different chargers2 different powerbanksReinstalled Razer software.checked Firmware for both keyboard and dongle and both are up to date. Keyboard is working fine when plugged in into computer so I can still us it, but can use it wirelesly  not sure what to do now.

I’ve purchased new headset Razer Blackshark v2 X and have been trying to register the device with product number and serial number under the left cushion, but get Invalid product number error. How am I supposed to get an activation code for 7.1 sound?

a squeak in the left earphone, reinstalled the drivers, tried to connect to other devices, reinstalled synapse, the headphones were updated to the latest version, only turning off the backlight helps 

I have been having a problem with scrolling on my Basilisk V3 X Hyperspeed:When using the scroll wheel, it sometimes scrolls in the opposite direction, not at all, or two times after each other. I’ve remapped my mouse’s side buttons to “Scroll up” and “Scroll down” which works flawlessly. Due to that I can scroll (only with buttons), but without any precision.This has been going on for months, but now I’m writing a report; I had the mouse since June ‘23 (the 2 year warranty is active).I’ve read other reports and followed the advice (linked at the bottom):The mouse is connected to my PC via the PC’s own USB port,I tried out all USB ports of my PC,I disabled (and re-enabled) Synapse 3,I uninstalled the drivers,I cleaned my mouse as portrayed by the cleaning guide (with pressurised air),The mouse doesn’t show any signs of physical damage,However the scrolling still doesn’t work as supposed, even on other devices.

Cant register the Headphones because it says that they already are registered, so now i cant activate Surround Sound 7.1

Just created my Razer account but I could not set up my Auth app and mobile number as I always get the prompt to enter codes form Authenticator app even I have not yet set up this yet. 

TL;DRLaptop froze without explanation; fixed it, but asking to help me understand what caused it.As the title says, this NYE has been pretty tense for me as my very expensive Razer Blade, 1 year old, suddenly froze completely.No mouse movement, no audio, no nothing.Restarting the laptop didn’t fix it at all: windows would boot completely, then about a minute in everything would froze just like the first time regardless of what I did in that minute or so. I tried opening up the task manager to check if something was soaking up memory but nothing relevant appeared, normal processes with only about 37% of ram occupied, which for the first minutes of startup seems fine to my untrained eye.I tried booting up in safe mode and no freeze.I tried “fixing startup errors” (or something of the sort) from the boot option menu following some threads I found online, but the procedure failed every time without further

My activation works great on my first device, but the second device says it’s invalid. It has always been my understanding that the licenses follow the Razer ID so one should work for all devices.

One of my buttons stopped working, I believe it is a hardware thing since it works if I press hard enough, and I checked a key tester and saw it is not processing.How can I fix this?

I still haven't got it

Hello,I hope you are doing well.I am using the Black Shark V2 X headphone and have encountered some serious issues with its microphone functionality:The sound from my game, which plays through the headphones, gets picked up by the microphone, and my friends can hear my game audio in Discord and other similar apps. The microphone generates a lot of noise, to the extent that I often have to mute myself.Please note that I have tested this issue across different apps, and it is not specific to Discord. I would appreciate your guidance on how to resolve these problems.Best regards,   4o

The mic of my Kraken V4 doesnt enter back in the headset due to the cable. 

hello there i changed my phone number and i can no longer recive msages on the old one

I bought the Razer BlackShark V2 X, and I was asked to download the 7.1 software to use the 7.1 surround sound feature. I registered the code and everything else; everything is complete. However, when I download the software, it doesn't open. When I try to run it, there's no response. I uninstalled and reinstalled the application, but it didn't work. I tried connecting it to the front single jack instead of the dual jacks, but it still didn't work. The software just doesn't detect it, and I can't use it. How can I fix this?

I asked for an activation code for my newly purchased Razer headset. I encountered the problem that the code sent to my e-mail is invalid. I want a new code.

Gmail gelen postadaki kodu aktivasyon bölümüne yazdığımda aktivasyon kodu geçersiz diyor. yeni bir kod istiyorum 

when i try to register my headphones serial number it said “We were unable to locate your serial number in the system. Please check that you have entered the correct serial number.”

My headphones blackshark v2 x are already registered I bought it just yesterday as a gift for the new year, but it says that it is already registered, what should I do?

I bought a Razer BLACKSHARK V2 PRO on august 25ty 2024, from a BESTBUY. It is not working. Still under warranty. How do I get a RMA number so I can return it? Your website says the below but there no link on the support.razer.com/contact-us/ to get the RMA number. Frustrating to say the least. Please help! thanks