Razer Support

“please reconnect your device and click retry” I'm getting the error How can I solve this?

The activation code you sent me does not work. I am trying to activate 7.1 surround sound, but it says this code is invalid. I won’t share it here, but if you need it, I can send it upon request. I cannot request a new code. What should I do? There was no code in the box, and the code requested by email turned out to be invalid. I have already registered the product and now I cannot request a new code again.

idk why but all my buttons are just turbo left click except left click and i tried factory reseting the mouse but it  didnt work 

If one is considering buying a Blade 15 - can it be ordered with 32gb - if so how - because default is 16gb with no drop down box to add GB - thx

I bought them recently, but when i want to register it it says “This product is already registered”.

HiI bought black shark v2 x headphonesBut when I want to get the active code from the site, it says already registered.Please follow upthanks

 Can anyone confirm if the Naga v2 pro will be restocked before the world of warcraft 20th anniversary promotion ends? Or is this a case of “while supplies last”? The mouse has become rather hard to find in stores/online and I’d sure like to take part in this promotional bundle if ever possible.

The static noise varies in tune depending on which color the LED strips are displaying. Brightness also plays a role in how loud it emits. When the RGB backlight is turned off the noise completely disappears. This seems to be recurring theme with your products. This exact same issue was present in the Leviathan V2 soundbar, but was later fixed in a firmware update.So here’s the obvious question, does this keyboard exhibit the same luck to be firmware patched ?2 year old post with the same issue.

Greetings;  I just want to verify with the community, that after a Fresh installation of razer cortex - there should be ‘MicrosoftEdgeWebview2Setup.exe’ inside of the directory. in my case ‘C:\Program Files (x86)\Razer\Razer Cortex Dir Installation’  Can never be too careful; only asking because the digital signatures have unknown dates…  

Cant register the Headphones because it says that they already are registered, so now i cant activate Surround Sound 7.1

I posted about this over 5 months ago but it’s still unresolved and nobody seems to have a clue what I’m talking about. If anything goes into the aux jack, and then gets UNPLUGGED, then WIRELESS WILL NOT WORK. Read this over if you have to, I will repeat, THE AUX IS UNPLUGGED, YET THE WIRELESS WILL NOT TURN ON. I have been unable to use my headset for 3 days in a row now, it’s incredibly frustrating! I can’t even get work done! ANY SOLUTION APPRECIATED

Hi! :)Everything was fine until my Kraken v4 Pro headset disconnected from the OLED box.I’ve managed to get it re-paired by unplugging the OLED box and plugging it back in but now the Microphone has stopped working.There is no light on the mic and when you press the button on the headset to turn the microphone on or off, nothing happens, not even the system message that says “Mic On Mic Off”Its detected in Synapse and Windows and everything “Looks” fine except it doesn't work. Thanks.

I need to know what power adapter I need for the Leviathan V2 RC30-039201. After searching online the outputs on all of the adapters are different, so I just need to know what the correct output is for the power adapter so I can order another.

i delete the authenticathor in my phone by mistake and now i cant buy anithing 

Hello guys!My razer book 13 has been out of power and isn´t charging. Futhermore, I tried both of these links suggetions https://mysupport.razer.com/app/answers/detail/a_id/1798 https://mysupport.razer.com/app/answers/detail/a_id/830 and my computer LED Light isn´t turning on. I tried the sleep mode procedure and it´s LED blinked white once. I already tried with 2 differents fuctional Lenovo´s 60 W charger as my razer charger is broken. Someone can help me please?

i wake this morning and my macro was deleted and before i close game i was using it .tomorrow i wake up and didnt find my macro .is there a way to restore it? 

Sup, Im use laptop for long time and after 1 day when I put off battery from my laptop, I found touchpad stoped work, it can move, but no click at all, since I use only mouse and today after windows stast ask lets prepare Your Windows as New version, it was start working, until razer starts update, so I found several issue with g-sync, touchpad. 

I currently have four Razer wireless devices, and I would like to know if it is possible to connect all of them to a single Razer device using the Hyperspeed Multi-Device feature. Could you confirm if this is supported or recommend the best setup for connecting multiple Razer wireless devices seamlessly? Thank you!

Razer Barracuda White (RZ04-03790200-R3M1) writes device detection in Synapse 4 and that's it. no settings, nothing.

 Is it possible to buy a microphone or some good, proven replacement for Razer Blackshark V2 Pro 2023 headphones? My dog bit my whole microphone into pieces, and on the razer side I do not see spare parts for these headphones although they should be because the microphone is pullable. Thanks in advance, Adrian 

   Haven't received promo code for 20$ off in the email even after getting the prompt for profile completing as shown above.

I have been charging my dav3 pro for a while now and it has only shown 0 in synapse. This is my second DAV3 and none of these problems show on my other one. When plugged in only the red light shows up and shows 0 percent in synapse. I have updated firmware on both the wireless connector as well as the mouse and nothing is happening. Works just fine plugged in but doesn't seem to hold a charge at all. Please help.

For business reasons my billing address and my shipping address are different. When I try to edit my billing address, it will not let me, saying invalid shipping address. How do I fix this. I really want to order direct from the site.

So I just bought these Barracuda X yesterday and I love everything about them. Except for the fact that whenever there’s no audio playing, I hear this low noise. Kinda sounds like a far away helicopter. I don’t know. When I watch youtube, play music or any other kind of audio, it stops but as soon as I pause the noise comes back. The headset is connected via 2.4 with USB-C dongle to my Laptop. When using Bluetooth I don’t have this issue but that’s not what I want. I want 7.1 surround sound via 2.4Ghz connection. But I can’t leave my headset on because of this annoying sound. If I can’t fix this issue, I will just return them. I appreciate any help.

I’ve recently ordered the Wolverine V3 pro from Galaxus, thats a swiss electronics shop, i used the controller two times now and on the second time i tried to use it, it got extreme stick drift, like EXTREME i cant do anything the stick pulls everything to the right and i cant move even a bit, i contacted the support and did the Update like i was told to but the problem remains the same, i can even tell what the problem is because i never damaged the controller or got it dirty, i always keep it in the case after use, i would be happy if someone could help me, if not i will return it and order a new one because i cant play like that i cant even turn off the xbox with the controller like that, thats how extreme the stick drift is. Thank you