Razer Support

I have absolutely no clue how to mute my microphone when I’m in a game or whatever please help

Hi, my razer orochi V2’s bluetooth connectivity randomly dropped off yesterday mid game without warning. I have tried everything to get it to work again.  It still has power and in bluetooth mode just flashes slowly in blue. Is there any way to reset the mouse or something?

Razer Core X + RTX 3070 Ti + Razer Blade Adv 19 not workingHi all, I hope you're all well.I purchased a second hand Razer Core X from Gumtree with the intention to insert my RTX 3070 Ti ROG from my gaming PC.Upon setting it up initially, the RGB on my GPU would light up and the fans would start spinning but would not be detected. Upon rebooting the machine in hopes of it being detected, the GPU no longer lights up and no fans start spinning aside from the PSU fan.Off the top of my head, these are the troubleshooting steps I've taken:I've uninstalled the nVidia drivers that were already installed for my internal discrete GPU (RTX 2070 M) via DDU and checked the option to stop Windows Update from automatically installing drivers, then installing the drivers relating to my RTX 3070 Ti.I've tried fiddling with BIOS and changing the Discrete Thunderbolt Support from off > on and vice versa.I've reseated the GPU to ensure proper connection.I've purchased a new cable:  https://www.amazon.c

Hello , razer support !I have a problem , since few months i saw that my chair is reclining to the right. After i looked under it i saw that the mounting plate is snapped .Is there a way i can buy a new mounting plate (piece H on the assembly kit) to replace it?Sincerely thank you for the support in advance! 

Hello. Undervolt in custom mode seems to have no effect. CB scores/temps/watts wont change. Have tried all different combinations of BIOS settings. XTU and throttlestop show locked status for UV. XTU has “Undervolt Protection - No” in system information tab. VBS, Core Isolation and UV protection all off so UV should be enabled.XTU shows “Overclocking is not currently enabled on this system. Check you BIOS settings for overclocking features. The platform fully supports overclocking for Processor Graphics, Processor Core & Processor cache.”FYI. Synapse used 9% cpu and had impact on FPS in CPU heavy titles. Reinstall fixed it and CPU usage went under 1%.  

I’m sure I’m not the first person to post this, but I cannot find a solution that works and I’ve been dealing with this since September.My Razer Synapse 4 will open my Basilisk V3 Pro, my BlackWidow V4 Pro, etc, without any delay.  I can open these items, click through the various settings, and change what I need.  When I try to open the settings on my Kraken V4 Pro however, the whole synapse software just freezes.  I may have to wait 20-30 minutes or more before the headset finally pulls up, and even then, if I switch between any of the tabs within the headset settings, it freezes, and I have to wait again!I’ve tried uninstalling Synapse, even going in and making sure I deleted any leftover folders, and then reinstalling Synapse 4 again.  It doesn’t help.  The very first time I run a new install of Synapse 4, the headset settings respond quickly, and after that, the very first time I try to open those same settings again, I get the lag.Really hoping someone has a way to fix this.  I’m

I’m almost 100% positive when I first bought this webcam there was an application on my M1 MacBook Pro that recognized it. Tell me I’m wrong??

I was playing WWE 2K25, and streaming with OBS, but then the Barracuda Pro disconnects and reconnects, causing my audio and the game to blip out. No matter what I do.

My headphones' volume started to decrease after I upgraded from Windows 10 to 11. Previously, the volume level was 20, but now it only works if I turn it up to 80.

It's been over 48 hours and you haven't resolved the issue. I've spent $50.I did not receive the code.I am mad at you because you did not respond and refund my money.

I'm trying to purchase PUBG UC but transaction is pending, money's gone from wallet 

My Razer Kiyo X camera keeps turning on and off repeatedly, and it makes a sound each time it happens. It doesn’t stay on consistently. I’ve already tried switching USB ports and reinstalling the drivers, but the issue continues. Does anyone know how to fix this?

The problem is as follows. I purchased a RAZER BLACKWIDOW V3 MINI HYPERSPEED, and when connected via a cord, everything works perfectly and without complaint. However, in the case of wireless connection, there are problems with the backlight, namely, the lighting macro may lag or freeze. Also, after the backlight goes into sleep mode, when you return from it, the backlight freezes in a static format. You have to turn the keyboard off and on again to make it work. I reinstalled Synapse 4, but it didn't help. 

Hi Razr Support!I’m reaching out because my Razr Iskur chair has developed an issue, and I wanted to check if it’s possible to purchase replacement parts.Based on the assembly diagram, it looks like the seat base has suffered from broken welds. From what I can tell, the components involved are labeled H and J in the assembly diagram. I’ve had the chair for a few years, and while I know it’s out of warranty, everything else on it is still in great shape! It’s been an excellent chair overall, and I’d really like to keep using it if possible.Thanks in advance for your help!botfk

merhabalar RAZER RZ04-02950100-R381 HDS Kraken X Lite  kulaklığını aldım 7.1 aktivasyon yaparken daha önce kullanılmış hatası alıyorum yeni bi kod alabilir miyim yardımcı olur musunuz  

 Hello, my newly purchased headset appears to be registered on the website. Since it is registered, I cannot get the 7.1 activation code.

I purchased a razergold pin.., it was successful  When I tried reloading the pin in my wallet, I was getting a message that says this card has been used and I didn’t sell this card to anyone 

I recently bought a Razer Kiyo and I want to configure it so whenever I open an app like discord, zoom etc. it turns on and work, but so far it only activates when I'm in Razer Synapse. Is there anything in the settings I need to do to make it happen? Additionally, I need to use an extension for the usb cable does it work with a USB 3.0? I'll mainly be using Discord, Teams and Moodle if that helps answering my question

I can't charge Age of Empires game using Razer Gold card in midasbuy

Hello,I bought a Razer BlackShark V2 X headset.When I try to register it, it says:"This product has already been registered."There was no 7.1 Surround Sound activation code in the box.Can you please help me get the activation code?My serial number is: Removed serial numberThank you.

Attempt to Top-Up with Razer Gold Failed. "There was an unexpected error. Please reload the page and try again"i already send a ticket but no reply so far

Hey guys I just bought my razor death adder today and I'm a bit confused as it says that there is two years of warranty and that I have to activate it. I have registered my product on razerid but I’m unsure if my warranty is active.How do I know whether my warranty is active or do I still need to activate it.

I lost my back up codes and can no longer  access my 2 authenticator app

Unexpected error on purchasing I keep running into the unexpected error when trying to send verification codes to my number please resolve this issue

Okay, so with my Razer Blackshark V2 X, I wanted to activate my 7.1 surround sound. But I didn’t get an activation code. I registered my headset, and I said it would send a copy of the code to my email. The email is typed correctly, I checked all the spam and trash folders, but nothing is there. I'm getting other emails, but not the one with the activation code. Please help me. I have also used the self activation code thingy but that didn’t work either