Razer Support

I am experiencing an issue with the battery of my Razer Blade 15  (2020 base model) laptop. I would like to purchase a replacement battery (Model no . RZ09-0351) and inquire about its price and availability.Additionally, I would like to know if it is possible to have the replacement shipped to my address in Nepal/IndiaI would appreciate your assistance in resolving this matter as soon as possible. Please let me know if you require any further details.Thank you for your support.

Hi, i register the mouse dock chroma, and i find the product image include the Razer Viper rather than alone mouse dock image. Would it be repaired?

Hey all — hoping someone’s run into this and found a fix.I’ve got a BlackShark V2 Pro (2020 model), and while it works perfectly via the 3.5mm jack, using the wireless dongle gives me audio in only the left ear. Windows detects the device, but no stereo sound.Here’s what I’ve tried so far:Power cycling headset and dongle Reinstalling Synapse (tested both v3 and v4) Running SFC/DISM scans Testing across multiple USB ports and a second PC Re-pairing using Razer’s headset pairing utility Confirming audio balance in Windows settingsThe headset’s physically fine and stereo works on wired mode — so I’m thinking it’s either firmware or a faulty dongle. Out of warranty now, but hoping to find a fix or maybe locate a replacement dongle that works with this model.Serial Number: HN2048D13000803Appreciate any help or advice!Cheers,Daniel

So I just bought a Razer Kraken Kitty V2 BT headset and downloaded 7.1 surround sound in Razer Synapse. Tested out using Windows’ sound test, works perfectly fine. However, whenever I open up Apex Legends the spatial sound goes away.  I’m running on Windows 11 64bit and never had issues with other brands of headsets. Can’t seem to find the issue online, am I the only one with this issue?

Hello, im looking for a replacement fan on Razer Blade 15 (2019) RZ09-02705G75-R3G1. Could you give me model number of the fan?

2 aşamalı kimlik doğrulama ve yedek kodlarımı unuttum geri almak için lütfen birisi iletişime geçermi 

I bought the Razer V2 HyperSpeed ​​device and I am very happy to use it on the computer, but when I connect it to my phone via Bluetooth, the sound is low and it turns off after a few minutes. I am very upset that this device, which I bought because I can connect it to my phone. Should I send it to technical service? Does anyone have the same problem? Also, there are no headphones in the Razer application on the phone. Will there be an update? If it does, will it be fixed?

My Seiren Mini isn’t being detected by my PC after I turn it on. Zoom, Discord, and even Voicemod would say that no mic is detected. So I would uninstall the device on my device manager and then reconnect my mic. My computer will detect it and it’ll work. I thought at first it was Voicemod causing this issue so I uninstalled it and the problem still happens. I can’t figure out what to do so I don’t need to keep “reinstalling” my mic every morning I turn on my computer. I’m on Windows 11. Light is on on my Seiren Mini when plugged in. I’ve used different USB ports on my computer and issue still happens. I’ve tried to update drivers. 

I’m upgrading from the 2021 Blade14 to the latest 2025 Blade 14 laptop. The new power adapter for the new Blade14 is rated at 200W. I have 2 power adapters from my 1st generation 2021 Blade 14s rated at 230W. Will I have any issueds using my old power adapters with the new blade? are they compatible? or will I fry the new laptop if I use thwm?

Deathadder v3 Pro is not connecting to dongle all of a sudden.  USB port works fine. Mouse works fine when connected to random charging cable.

Hello! I registered this product on Razer ID, got an email, but the email did not consist of activation code, thus not allowing me to use THX Spartial Audio. I would be glad if this got answered as soon as possible. Thank you.

Subject: Missing 7.1 Surround Sound Activation Code – BlackShark V2 X Hello Razer Support, I recently purchased a Razer BlackShark V2 X headset from Comfy (Ukraine). Unfortunately, my activation card for the 7.1 Surround Sound software was missing or the code does not work. I’ve attached:– A photo of the headset's original box with the serial number– A photo of the QR card included– The receipt from the store (Comfy) Please help me receive a new activation code. Serial Number: (Removed serial number) Thank you!Anna(Removed email)

Strange things happen to my Leviathan V2X. At first, every time I start the PC it does not connect to Synapse and the pc that I have to unplug and plug back the cable, and it will work fine if I do that. Then I tried to set it as default audio option on my pc, all of a sudden the computer just can not detect the speaker, while it shows connected to Synapse, it does not show in PC’s audio option and it does not function in PC mode, meanwhile the Bluetooth mode works just fine. I have tried to update the firmware, reconnect the cable and restart the computer, but they do not help. Does anyone encountered the same issue and know the solution? I will be very appreciated!

So i got my razer mouse last Xmas and had no problem with it, until this morning, i saw the cursor was lagging, then when i looked in synapse i saw that if i stopped using it for 2 seconds it turns off and even if i use it, it disconnects and reconnects even though it is fully charged. The problem persists even when wired. I tried to reinstall the firmware and synapse itself, but the problem was still here.I also tried on another computer, same problem, it keeps turning on and off. I tried to loo everywhere for a solution, only saw an user on this website had the same problem, but didn’t see any solution

Hi.My sons Barracuda X 2022 headset stopped giving sound in wireless mode.It sounds fine when connected to the PC wired, and everything works as it should.It powers on wireless, connects to everything, just no sound at all. Also when the mute button is on,  it doesn't power on.And if it's on and I mute it,  if I just push the power button it just power down.I've tried everything, even checked the firmware. I've found a post with similar symptoms,  but doesn't show a fix for this.Can someone help me figure this out?Thanks in advance.  P.S.: Sorry for my English, but I'm Portuguese. 

So, my Barracuda x 2022 headset isn`t turning on when the mic button is pressed and when it is not pressed, the headset tuns, connects to any device but there is no audio at all. Can anyone give me some help?EDIT: I checked and the mic is working, but i cant hear anything  

Razer BlackShark V2 X licensed by Sony, black, RZ0403241000 with black cables.                                                                     VS Standard version Razer Blackshark V2 X Black, RZ0403240100R which has green cables. Do they both come with the same accessories in the box? (Cables etc.) Does the Sony licensed version come with 7.1 surround like the standard Blackshark v2 x? Does the Sony licensed version come with the code to activate 7.1 surround? Or if I register the headset on the website will I receive the activation code?  These are my questions, as I use a headset on both the console and the PC, I'm not sure which one to buy.

As the title says  Razer Viper V3 Pro - Using 8khz

O razer blackshark v2 x versão licenciada pela sony com cabos preto, e o versão padrão razer blackshark v2 x que possuí cabos verde. Eles dois vem com os mesmos acessórios na caixa? (Cabos etc) A versão licenciada da sony vem com o surround 7.1 igual ao do blackshark v2 x padrão? A versão licenciada vem com o codigo para ativar o surround 7.1? Ou se eu registrar no site o headset eu receberei o codigo de ativação?  Essas são minhas duvidas, é que eu uso headset tanto no console como no Pc, estou em duvida de qual comprar.

help please 

I keep getting the error "There was an unexpected error, please reload the page and try again" and not receiving the sms code

2 aşamali doğrulama da sorun yaşiyorum cep telefonum kayıtlı.fakat cep telefon numaramı değiştirdim.kod alamıyorum.musteri temsilcisine yazdım email telefon numarası doğum tarihimi istedi daha geri dönüş yapmadı.cok zaman kaybediyorum.yardimci olursanız sevirim.

I can’t write my address at checkout since it includes non-english characters, I keep getting the error message “Please use English characters only”

My Tomahawk desktop has been dealing with issues for a while but this time it’s worse. It used to overheat but now it’s very extreme and my pc randomly turns off by itself or restarts itself while I play games. Cleaning the fans is very difficult, I used to use rubbing alcohol before but I’ve been using compressed air as well and ever since the random restarting happened. I would appreciate your help.

This keyboard isn’t under warranty anymore, and I believe it’s a hardware issue. I want to know how to fix the keyboard myself.I’ve tried other keyboards and the keys seems to work besides this keyboard. The lights still work, the key is just not detected when I press it. It’s just the x key.