Razer Support

Hello,I received a new Viper V4 Pro today, and the mouse has been charging all day, it hasn’t gotten past 69%.  I tried to manually reset the mouse (turning it off then holding LMB+RMB+MMB) then when it I turned it back on it maxed out at 67%.  The V3 Pro I was replacing did not have this issue it always showed the appropriate charge level.I have rebooted a couple times since then, and synapse shows the mouse at 67%.  I’ve even changed USB Ports but nothing has helpedWhat can I do to address this?  

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Where can we use out VAT during checkout for business purchases, is there any way to do this or not. Will it have to be necessary to email razer to make a purchase on a business name?

Greetings, i’m currently in Japan for work realated reasons for about 5 years so i’m no longer in indonesia, the payment method is kinda difficult if i don’t change countries that’s all thank you very much.

Why has Razer Gold been removed from Epic Games' payment options? 

My Razer Leviathan V2 does not turn on, a day before it worked without any problem and today it does not turn on. 

Hello,I'm experiencing an issue with my Razer Barracuda Pro HyperSpeed dongle.SymptomsThe headset works perfectly over Bluetooth. The issue only affects the 2.4 GHz HyperSpeed connection. Windows detects the USB dongle. Synapse detects the dongle. The Firmware Updater detects the dongle and reports firmware version 3.1.1. However, the Firmware Updater never detects the headset and remains waiting at step 2. The Headset Pairing Utility does not detect the dongle at all. Windows never creates a USB audio device.USB InformationHardware ID:USB\VID_1532&PID_0583InvestigationI checked the Windows Event Viewer and noticed a change in how the device enumerates.May 26, 2026 (working)Driver: usb.inf Service: usbccgp Device identified as USB Composite DeviceJuly 2, 2026 (when the problem appeared)Driver: input.inf Service: HidUsb Device identified only as a HID deviceThere were no Windows updates, no Synapse installation, and no firmware update before the issue started.USB Device Tree ViewerT

Hello, recently my Mic has stopped working and makes a buzzing sound unless I fidget with the mic and even then it will only work for a little longer. Is there anyway to get a replacement mic as I can not find any in stock

 just bought a Razer Hammerhead True Wireless first gen and the earbuds doesn’t show up in the Bluetooth or the Razer App that my husband has in his phone. Can somebody help with this issue ?

I lost my the dongle that my white viper v3 pro came with, so I went to the razer store in person and bought a hyperpolling wireless dongleOn the website, it says the dongle is compatible with the viper v3 pro, I tried all of the steps in the link on how to pair it,then i updated my mouse and dongle firmware,then i redownloaded my mouse drivers,i also tried using the pairing utility but it only detects the mouse and not the dongleI dont know what to do

I was having similar issues to this person LinkLike this user said the only fix was to disable “Enable audio enhancements” in Signal Enhancements in Windows Audio Properties, but that also completely disables THX Spatial.In my case I usually get audio crackling whenever opening OBS and keeping OBS Open and playing Fortnite usually whenever jumping out of the BusI have the headset and dongle drivers updated to latest version, as well as synapse. 

I’ve lost the dongle on my razer wolverine v2 pro, and am no longer able to use it wirelessly. Is there any way I can buy a new dongle? I’ve looked online and I can only find replacement dongles for mice and keyboards.

I've been using my Razer Viper V3 Pro for about a year without any issues, both in wired and wireless mode. However, this week, the wired connection suddenly stopped working. Whenever I plug the mouse in with a USB cable, my computer doesn't detect it at all, although it continues to work perfectly when connected through the wireless dongle.To rule out a problem with my PC, I also tested the mouse on another device, but the same issue occurred. Has anyone experienced something similar or knows what might be causing this? Any advice or suggestions would be greatly appreciated.

I have a one-year-old Razer Viper V3 Pro mouse that I've used several times with both a wired and wireless connection. However, this week, when I connect it via cable, my computer no longer recognizes the mouse, even though it works perfectly with the wireless adapter. I've also tried connecting it to another device, and the problem persists. Could you give me your opinion or help me with this issue?

Relaitvely new to the BW v4 LP HS and i kinda love it. However, I have an issue with the lights: I don’t want it to turn off the lights when not being used. I even deactivated these options in the settings. But the keyboard still goes all black after a few minutes. Of course, I changed profiles and updated to the current firmware. Nothing helps. Any ideas preventing it from turning off?

Hi, I bought a pair of Razer BlackShark V2 X headphones a while ago but forgot to activate the code for 7.1 Surround Sound. I just tried to activate the product on the website, but I'm getting an error saying it has already been activated.

Hello Support Team,I am currently experiencing an issue using the Razer Kishi V3 (USB-C) with Call of Duty: Mobile on my iPhone 14 Pro.Initially, the controller worked perfectly; however, after a firmware update, it stopped functioning within the game. It is important to note that the controller works correctly in other applications, and the Razer Nexus app recognizes the device and allows me to navigate its menus without any issues.I have discovered a temporary workaround: if I uninstall and reinstall the Razer Nexus app, the controller works in COD Mobile during that session. However, as soon as I close the game and relaunch it, the controller stops being recognized again.Here are my system and app version details for your reference:Device: iPhone 14 ProiOS Version: 27Razer Kishi Firmware Version: 1.1Call of Duty Mobile App Version: v1.0.56.0Razer Nexus App Version: 5.0.5Could you please investigate this case or provide a permanent solution?Thank you,

My headset randomly disconnected a couple hours ago while i was watching a video, and while i was able to get it to reconnect, every so often it keeps doing the same thing. In device manager, when it stops working i think, there is a new device called "unknown usb device(device descriptor request failed)". Windows shows code 43 in device manager. Booting into safe mode also did not help. If this is a hardware issue, which i hope it is not, what can I do?

I've tried everything I can, but it still doesn't work.

Where can i get a replacement key? 

لا يمكني ادخل تسجيل الدخول إلى حسابي 

My Razer Naga V2 hyperspeed is disconnecting frequently. I’ve only been using it a couple of weeks but it just started having this issue last night. I’ve noticed that when the issue is occurring it seems to happen in the same section of the screen for some reason (coincidence maybe?). It’s both the mouse cursor and the buttons on the side that stop working. Sometimes rather than stopping entirely, the inputs are instead delayed. Ive also noticed that sometimes when it disconnects, the battery icon in synapse disappears.  Ive already checked the power settings, its on 5 mins and not 0 like some people have had and I also increased it to 15, I’ve tried to update drivers and firmware but its all up to date, I’ve moved the dongle to different ports (all 3.0+), taken out the battery and cleaned the terminals, and I’ve reinstalled synapse. None of these has fixed the problem. 

Hello, i just saw that my headset for almost 4 years have a 7.1 surround system and i didnt register it i have my purchase history and i just to activate it can you help me

Hi, just yesterday my Kraken Kitty V2 stopped charging, no matter the charging cord I use.  Other devices charge fine when using the same ports/cords/outlets, so I’m pretty sure it’s an issue with the device.  Most recently I left it plugged in for over an hour and it either didn’t charge or didn’t retain charge, as upon being powered on after charging, it immediately powered off again.Could this be buildup of crud in the charging port, or is this indicative of a greater issue that could require replacement?