Razer Support

As your experience grows day to day with those that been enjoying this service, give some insight or suggestions what you believe would benefit a new user/gamer. Thanks for your input! 

How to get the time and date my gift card is used.

The power supply that’s in my Razer Core X eGPU enclosure puffed the magic smoke this morning. I only have a Nvidia GeForce GTX 980 plugged into it, so it’s not super taxing. I smelled a bit of a burning smell when it suddenly died on me this morning and then when I was trying to check it, I plugged the unit back in, turned it on, and then turned on my 8th gen Intel NUC and heard a pop and then started seeing the smoke. Is there a way to replace the power supply in the Razer Core X eGPU enclosure? Your help is greatly appreciated.

The bottom right edge of the skates of razer death adder essential is sticking out and causing hindrance while sliding the mouse around. I noticed earlier when I bought this product on 30/10/2024, that edge of the mouse sakes was not aligned perfectly. It was little extended out but it didn’t felt like that big of an issue as I believed they are stuck with a strong glue.Now after some use when I slide my mouse on mouse pad it leaves the scratch marks on it because of that unaligned edge of mouse skates. I don’t know where to raise my problem , So I have put my problem here. I can provide further details regarding Invoice. I have been using and handling my product very carefully there’s no harm dealt by my end. Please help me and accept my request to repair or replace this product. 

I recently attempted to make a purchase on your website for THX spatial audio using a 50% discount code. I successfully applied the code, and the discount was reflected in my cart. However, when I proceeded to enter my payment details and tried to complete the transaction, the payment failed, and I received a message saying the payment was unsuccessful .When I tried to place the order again, I noticed that the discount code no longer works—it says the code is invalid or already used, even though the payment for the original attempt did not go through.I would really appreciate it if you could assist me in either reactivating the original code or providing a new one so I can complete my purchase.Please let me know if you need any further details from my end (e.g. the code used, email address, or timestamp of the failed attempt).Thank you very much for your help.

Hey, I need to get a replacement microphone for my blackshark v2 pro (2023). My puppy chewed up my old one and I’m desperately looking to find a suitable replacement. Is there any way I can buy one from razer?Thanks in advance :)

当我更新我的电话号码时，系统弹出：您的帐户已被暂时锁定，请联系支持以获取更多帮助。请解决

When i open razer chroma my hash key lighting switches off on my blackwidow v4, i have reinstalled the app multiple times and all my software is up to date. The lights work fine when chroma is switched off. What might be the problem?

Nexus app live streaming to YouTube and Facebook both returned videos with thick black borders as seen in the attached screenshot from Facebook:The YouTube videos show the same borders. But when recording to the device storage ("INTERNAL MEMORY / DCIM / NEXUSSCREENRECORD" on Android) rather than live streaming, there are no such significant borders.  The recording device's display resolution is 3040x1440 pixels with aspect ratio 19:9. This wide aspect ratio could explain the horizontal black borders on top and below the streaming video (letterboxing) in 16:9 as in 4:3 ratio players. Though the black borders to the left and to the right of the video (pillarboxing) indicate that the Nexus app streams in 4:3 aspect ratio (looks like it in the screenshot too) und thus the 16:9 ratio YouTube and Facebook players add pillarboxing. Is there a possibility to remove these borders (change aspect ratio of Nexus app live stream to 16:9) in a future release of the Nexus app?  

I’m trying to return a laptop within the 14 day period (laptop received 6th May, return attempted 18th May). The online return form gave an error:  'unfortunately we are unable to complete your return at this time' so I contacted support via chat. Support raised a case for me (250518-001845) and said ‘I will email you after our session about the process of the return’ however, I received no such email - only one containing the contents of the support ticket raised. If I try the online return form now it says that I have no eligible products to return because the 14 day period has elapsed. Please advise how I can proceed with the return.

I am from Serbia, and looking to buy the new 5090 blade 16 in the near future, and I was just wondering how would I go about doing that, since razer doesn't officially offer shipping to my country.

So... My Razer Wolverine V3 Tournament Edition at random moments in the game is either disconnecting or input just stops working and I need to manually reconnect my controller but even after this there is no guarantee that it will help and this happens in this game at random moments if I use vibration. And also I experienced issue that randomly in the game my controller input stops working / breaks and also the controller was vibrating HARD and even if I ALT + F4 the game the controller was still vibrating HARD, so I needed to manually reconnect it to stop it. I was experimenting, resetting via Razer Controller Setup App on Windows but this did not help, I was reinstalling this app this did not help, I was deleting/reinstalling drivers in device manager this also did not help, the Only thing that helped me was completely turn OFF vibration in the Razer software and in the game, but damn… I like vibration and I want to play with it but I can't because I have no idea whether it is Razer

*Removed photos showing the proof of purchase and Razer Gold gift card codes for security purposes.

I just got my blade 16 with rtx 5080 and in the promotion it said after linking my nvidia account and Bethesda account I’m gonna recive a redeem code for the premiuim version of Doom the Dakr Ages.I followed all the steps but haven’t recived any code or anything would really appreciate if you guys can help me me out with this problem 

Boa tarde, tenho um Headset Razer Black shark V2 com fio, porém meu cachorro danificou o fio, é possível trocar esse ficou? Será que alguém faz esse tipo de manutenção? 

Soo, i bought my RAZER Deathadder Esential from AliExpres but it seems to be already used, is it possible to remove the serial number that’s in my mouse so i can re-register in the app and add the mouse in the app? Thanks in advance.

I have had to reset my pc because of a corrupt windows update and it deleted my apps and programs and i cant find the email that had my activation key for the surround sound app. ive tried the new activation key tool and it says my headset has been reported stolen.. i got it for my birthday 2 years ago from my grand parents. if someone from RAZOR can help, id be thankful for the help. im tired of worring about getting this fixed. 

I have latest firmware and version of synapse, I have tried a number of uninstall and reinstall Mouse/ HID device etc. I have changed power management on USB and also on Razer Turret devices. However, when I go through the steps for the Razer Mouse pairing utility it simply will not pair either mouse or keyboard. It states - ‘’Pairing failed. Please retry’’. I retry and it simply does not work. Version of pairing utlity is the one here:  https://mysupport.razer.com/app/answers/detail/a_id/1494/~/razer-turret-for-xbox-one-usb-wireless-dongle-pairing-utility-guide Razer no longer sell replacement dongles and device not on list of supported devices for multi-device dongle.  Can anyone help?

Dear Razer Team,I recently registered my Razer product (a labtop) and provided my current residential address during the process. However, I may be relocating in the future, and I’d like to ask: Will I be able to update my registered address after the initial product registration? If I move to a different country or region, will my warranty service still remain valid? Is there anything I need to do in advance to ensure that the warranty coverage continues after moving? I would appreciate your guidance on how to proceed to avoid any disruption in service or support coverage.Thank you for your help!Best,Adrian

Hello reader,I have recently (few hours ago) gotten for Christmas a new over the top mouse that I have been wanting for literal months. It has come today. But to my surprise the left and right button doesn’t function. The sensor, side buttons and the scroll wheel works. I have done the following things:-Updated windows-Reinstalled Razer Synapse 3 & 4-Updated the firmware (from my dongle and mouse)-Tried it on a different computer (gave the same results)-Deleted it on device manager and restarted my PC.-Closed every Razer program (can’t be the program itself)I don’t know what to do and I can’t really return it since it is Christmas.Any help would be appreciated.

i bought this headphones today , and when i try to register it says the headphones were already registered

Hello, although I have a razer gold balance, when purchasing a game it gives an error saying "Transaction canceled". Please help 

My controller can’t be changed into pc mode on Windows 11, neither in the app or with the controller short cut. Anyone has the same issue? 

Since the last app update, it stopped working. When you edit your profile, the editing screen doesn't load; it just goes black without loading anything. I've already tried reinstalling it, but it didn't work. I also installed the app on a new computer, and I had the same result. PLEASE DONT CLOSE THE TOPIC UNTIL HAS BE RESOLVED 

Hey all, I seem to have a strange situation and don’t really know how to solve it. Basically, if I boot my laptop (Dell XPS Windows 11) with the eGPU plugged in (with 2 external HDDs connected to the USB ports at the back of the Chroma) then I have to enter my Bitlocker Recovery key every single time to boot. This is a bit strange and super annoying to me. If I boot without it plugged in, then everything happens as it should and the laptop just boots.Is there something that I need to configure somewhere to stop this from happening and me being able to start the laptop with everything plugged in ? The strange thing is that neither of the HDDs connected to the eGPU are Bitlocker encrypted. So I am kinda stuck here. Any help would be appreciated