Razer Support

Hi, I bought a Razer HH v3 wired on Razer's official Shopee shop and I noticed that button's build is not secured or has a gap Please check the attached image Is it really like this or not? 

Hello Razer Support Team,I am experiencing a critical issue with my Razer hammerhead v3 hyperspeed following the latest firmware update. I have been trying to resolve this for hours without success.The Problem: The headset works perfectly via Bluetooth on my phone, which confirms the hardware is functional. On PC, the dongle is detected by Windows and Razer Synapse. In Windows Sound Settings, I can see the green audio bars moving, but there is absolutely no sound reaching the headset speakers and the microphone is not picking up any voice. I am hearing unusual "beep... beep-beep... beep" sequences when turning on the headset while connected to the dongle. What I Have Already Tried: Used the Razer Pairing Utility; it says "Pairing Successful," but the issue persists. Tried standard Firmware Updater v1.3.2, but it says the device is already up to date and won't allow a re-flash. Completely reinstalled Razer Synapse and performed a clean driver wipe in Device Manager. Tested o

I keep trying to update the firmware on the blackshark v3 headset but it just doesn’t work. It keeps timing out during the reset. The dongle updated successfully first try.Im trying to do this because the headset keeps bugging out, going all robotic (requireing a replug) or just straight up not sending audio anymore (required power off and on again) randomly. I was hoping a firmware update would help, but i can’t even do that. 

so i was in a game and suddenly my headphones broke and i had to borrow my little brother’s blackshark headphones which also uses the 2.4 dongle and suddenly my deathadder dongle started to loop(connect & disconnecting) can somebody help…? it works fine with cable

My Razer Viper Ultimate (V1) is approximately 3 years old and is out of warranty. The mouse works perfectly when connected by USB, but the wireless USB dongle continuously disconnects and reconnects. I have tested the dongle directly on multiple USB ports and on a completely different computer, with the same result. Razer Synapse has also been uninstalled to rule out software conflicts. I believe the wireless dongle is no longer working properly, possibly due to wear-and-tear. I am looking to purchase an original replacement Viper Ultimate wireless dongle. Could you please check whether one is available in Canada? Or if there is another option available such as a replacement dongle (Razer HyperSpeed Wireless)?

I recently lost the original wireless USB dongle for my Razer headset, and I’m looking to purchase or obtain a genuine replacement.The dongle I need is RC30-0403. My PC does not have built-in Bluetooth, so I’m currently unable to use the headset wirelessly without the dongle.Could you please let me know:Whether an RC30-0403 replacement dongle is availableIf it can be purchased directly from Razer or through an authorized resellerWhether there is a compatible alternative dongle that can be paired with my headsetThe correct pairing procedure, if a replacement is availableI’m specifically looking for an official/genuine Razer replacement rather than a generic USB Bluetooth adapter, as I want to retain the headset’s full functionality.I would really appreciate your help in finding a compatible replacement. I’m located in Bangladesh, so please also let me know if there is an option for ordering or shipping to Bangladesh.Thank you!

Hi,I have a problem with my Razer Seiren V3 Chroma. The audio output doesn’t seem to work. I’ve tried reinstalling the device, plugging other headphones but i cant make it work. I can only here cracking sound and chopped audio when sliding volume adjust slider in windows settings.

Hello, I have Windows 11 pro and literally just got my Razer Blackshark V2 headset and for some reason it isn't letting my computer go to sleep mode DISPLAY: None. SYSTEM: [DRIVER] THX Spatial Audio (ROOT\\THXV2VAD\\0000) An audio stream is currently in use. [DRIVER] Razer USB Sound Card (USB\\VID_1532&PID_0529&MI_00\\9&1af954b&0&0000) An audio stream is currently in use. [DRIVER] Legacy Kernel Caller AWAYMODE: None. EXECUTION: None. PERFBOOST: None. ACTIVELOCKSCREEN: None. I tried to do Powercfg -requestsoverride Driver "USB\\VID_1532&PID_0529&MI_00\\9&1af954b&0&0000" System and Powercfg -requestsoverride Driver "Razer USB Sound Card" System and I did it for kernel and spatial audio but it still isn't letting my computer go to sleep. I have windows 11 pro.

Ultimamente he notado que uno de los plomos salta cuando enciendo el bótón de la Razer core x choma ¿alguna solución?

Hey everyone, has anyone else dealt with this super annoying connection loop on the Barracudas?I’m using them with the 2.4GHz USB-C dongle, and every 5-10 minutes, they just randomly drop. The weird part is they don't play the "Power Off" voice prompt—they just go completely silent for like 30-45 seconds. Then, out of nowhere, they boot back up with the "Power On" voice prompt and lights. They are fully charged, so it's definitely not a dead battery.It's driving me crazy, especially when it tanks my audio mid-match in Fortnite.Here’s what I’ve already tried to fix it: Went into Device Manager and turned off the power-saving mode ("Allow the computer to turn off this device") for all my USB Root Hubs. Completely killed the Razer 7.1 Surround Sound app via Task Manager. THIS IS MY SECOND PAIR TOO

I only just recieved the controller a few hours ago, and open the first few minutes of gameplay, I have found out the the left stick randomly (and when pressed down) sets the X and Y position to 100% for a random amount of time without being able to stop it.This is making the controller practically useless. Is there anything I can do to fix it?

For  bountys and does  trailblazer rank people can't get any of bountys ? Or notcan you tell me how many days or weeks or months required for approval And I had 15.6k followers but even that I am not getting any of bountys 

Razer Blade 15 Base Model (2018)Model: RZ09-02705E76Serial No.: (removed for security purposes)BIOS: 1.01Windows 11Issue:I need Secure Boot enabled because Riot Vanguard (Valorant) reports VAN9003.When Secure Boot is disabled, Windows boots normally.When Secure Boot is enabled, the laptop immediately displays:"Secure Boot ViolationInvalid signature detected.Check Secure Boot Policy in Setup."The error appears before the Windows logo or spinning circle appears.Diagnostics already completed:• UEFI mode enabled• TPM 2.0 healthy and enabled• Windows 11 healthy• BitLocker disabled• SFC /scannow clean• Microsoft Boot Manager in use (\EFI\Microsoft\Boot\bootmgfw.efi)• EFI partition healthy• EFI partition contains only Microsoft and Boot folders• No Linux, GRUB, Clover, Acronis, Macrium or other third-party bootloaders present• Secure Boot variables PK, KEK and db are all present and readable from Windows• Secure Boot databases appear to be enrolled and the system reports User Mode when Secure

How do i change my old mobile number i lost ages ago

How do i change my old mobile number. I lost it lages ago

Hello,I purchased a Razer DeathAdder V2 (2023, Optical Switch) mouse from Bic Camera in Japan. The device is now defective, and I am currently located in Thailand. I would like to request a warranty claim (RMA).Device details:Model: Razer DeathAdder V2 (2023) - Optical Switch Serial Number: [ S/N: removed for security purposes] Purchase date: [02/12/2025] Purchased from: Bic Camera, Japan Issue: [The scroll wheel does not work 100% of the time. Sometimes it fails to register when scrolling down, and occasionally when scrolling down, it registers as scrolling up instead (inconsistent/reversed scroll direction).]  I have proof of purchase (receipt/tax invoice from Bic Camera) ready to provide for verification. Could you please advise on the next steps for the warranty claim? Thank you.    

Hello Razer community!I purchased a Razer BlackWidow V4 Low-Profile HyperSpeed and am unable to register it online. When entering the information here the S/N is not recognized.I would be grateful for your support.

Hi all, I tried to install Razer Synapse 4 many times and I cannot. It comes up with a error file as shown below:  The error file says: “Failed to write installer file (No such file or directory)” I also filled a ticket and the log collector fails to collect the logs as well as show below:  Can anyone help me. I have spent about 8 hours today trying to get Razer Synapse 4 to download and nothing as worked.

I bought this BlackShark V2 X product as a completely new item. When I wanted to register it, I got the message 'This product has already been registered.' I have never registered this product before. Can you tell me what I should do?

Please I need help with the missing pin on my Razer Gold gift card. I mistakenly scratched off some of the pin. I've got all needed information if anyone can help with it... i need swift reply please 

Hello there!I recently wanted to use my earbuds (in the title) again, after a month not using them.When I opened the case, they turned on like normal. But the volume on the left earbud was extremely low, and the one on the right was completely off. So I searched the internet for answers on how to turn them up a bit, and the first thing I found was, to unpair and pair the earbuds again, and to also install the audio app on my phone.First, I tried the app thing.The app told me that there is a firmware update, which I tried to do, but it always stops at 24%, saying “An Error Occured” - “Please check that your mobile device shows the product as paired in the bluetooth settings.” (It is paired in my bluetooth setting, I triple checked)I then tried unpairing them and pairing them again. Well, now, my right earbud won’t turn on at all. Like, not even the chroma thingy is working, and holding or tapping it doesn’t do anything, either.Please help, I just wanted to turn the volume higher, and no

I had registered my razer product on my razer account and had gotten the activation code, and the software worked well for a good 3-4 months, but then it somehow stopped working, i reinstalled it and when i put the code it was saying its already used even with my razer id logged in, i had resetted my pc still the issue is not fixed, the activation code isnt working and the product is registered to my razer id.

I’m having a strange issue with my Razer Keyboard and I’m hoping someone here can help me figure it out.The keyboard works perfectly in the BIOS, but as soon as Windows starts, it completely stops working.My setup:CPU: Ryzen 7 7800X3D GPU: RTX 5090D Motherboard: MSI X870E Tomahawk WiFi Windows 11 25H2 Razer Huntsman v3 HE Magnetic Tenkezyless 8KHZWhat I have already tested:Keyboard works normally in BIOS. As soon as Windows loads, the keyboard stops responding and the led turns off. It is not detected in Device Manager. It is also not visible as a hidden device in Device Manager. Inside of USB Tree Viewer the usb port shows either an unidentified device or nothig. I tested every USB port on the motherboard, including USB-A and USB-C. I tested the high-speed USB-C 40 Gbps ports as well. I tested two completely different Windows installations. The problem occurs on both Windows installations. Windows is fully updated. I updated the keyboard software from version 1.0.11 to 1.01.09. ErP is

I logged in with my email. The code is correct, but it's giving me error. So how do I get a new code?

Hello,My laptop dies quickly when gaming. It dies while on the charger so I don’t know if it’s the charger or the laptop battery. The laptop chargers fast, but it also dies fast too. My razer blade 15 base model number is RZ09-0328. P.S. my warranty expired. Thank you for the help.