Razer Support

Hello, exactly a year ago, I bought and started using the Razer Barracuda X headset. I was using it with a Type-C dongle, and I was occasionally experiencing issues with it not connecting, but unplugging and plugging it back in fixed the problem. However, two days ago, I started my computer normally, but my computer detects the Type-C dongle but doesn't recognize it. The green light on the headset is on, but I can't use it. My USB ports also don't recognize the dongle. I've done everything I can to fix it, but it's not work it. Please help. My headset model is Razer Barracuda X RZ04-04430100, (Removed serial number).

I spilled water on the keyboard before. I cleaned the keys and the keyboard without opening it, but when I was putting the keys back on, the spacebar key was showing a different color light. The next day, the spacebar key started to press very slowly. It is working, but I don't know if this is a mod of the keyboard or if it is related to the liquid I spilled. Please help.

I have had my mouse for more than a year and it worked great as wired and wireless. For the last few weeks everytime i try to use my mouse wireless, there is a white light keep blinking every 15 mins or and it disconnects. With wired it still works tho. I tried:-different ports-reinstalling synapse-different usb ports, resetting usb hub from device managerNothing worked so far and it disconnects more and more frequently

I recently purchased the Razer Blackshark V2 X and when I went to register the product to get my surround sound activation code, it told me that my device was already registered. I did not register it. Please help

Hi,Iv got a Razer Kraken v3 Pro headset, i had it a few years and its obviously out of warrenty which is fair enough, My question is ever since day one in razer synapse under sound i always used THX SPATIAL AUDIO. Last week i noticed the audio quility had hit rock bottom and sounded horrible. No bass even with bass boost on. The mids sounded too low and the volume had dropped massively even turnt all the way up.  Synapse nows says “ requires razer synapse “ on the EQ on THX AUDIO.  done some digging and seems alot of people are having the same issue.  ANy advice would be much appreciated. Many thanks

Nothing is happening if I change any audio enhancements or EQ settings. If I crank the bass boost all the way up, the bass does not change. If I enable set sound normalization and set it all the way up, there is no increase in sound volume. If I change EQ settings, there is no effect. If I switch between THX and normal stereo, there is no change in the audio. I am using Synapse 4 and I have also tried the 4 beta, which has the same problem.

Hello guys, so my Razer hammerhead tws x right side is auto turn off while idle after a few seconds, but if i play music, it isn't turn off the right side automatically, while the right side is turned off because idle for a few seconds, the left side is normal, but it isn't going to pairing mode or something else, in my phone bluetooth it's disconnected. If i want to play music, i must turn on the right side by holding the Razer logo for a few seconds. In the Razer audio app, i set the wireless saver to 30 minutes.

I downloaded synapse 4 for the black shark headphones I bought and then it says it needs to restart my pc so it does and now my mouse and keyboard don’t work at all only in bios setting they work my mouse is a death adder v2 and the keyboard is a generic keyboard I can’t boot into safe mode because my keyboard and mouse don’t work it had bricked my pc since no bother things work I’ve tried a different wired mouse and it doesn’t work still 

i bought my headset and immidiately had issues. after hours of trouble shooting i was able to fix it and now it isn’t working properly again. the sound is choppy and the microphone doesn’t function randomly until i reset it a few times. this is unacceptable for somrething that costs close to 150.00$ 

Hi I lost my dongle for RZ04-0453. I found the product on Razer support page but the “chat” function is greyed out. I looked everywhere online and could not find a replacement for this specific headphones. just need to buy a replacement dongle for my headphones through official website. I am located in BC, Canada. S/N: (REMOVED SERIAL NUMBER) Andrew

Hey I have this swelling in my battery since the past few months and i am looking for a replacement battery for my razer blade 14 2021 (RTX 3060 variant)

I had a problem with the Razor Blackshark V2 Hyperspeed wireless Dongle not beeing recognized by my windows.The Dongle was shining with a dim blueish colour for about 1 second and nothing afterwards.Even after reinstalling and updating the Razor Synapse my Wireless Dongle would not be recognized by Windows.So I Installed the “Razor Headset Pairing Utility” from the following link of the Razor Support Site:https://mysupport.razer.com/app/answers/detail/a_id/14723/Then I conected my Dongle with a USB-C → USB-C cable and went trough the steps of the Pairing Utility from above.Now my Dongle is recognized by Windows and the wireless function is available again and even works when i connect my Dongle with a USB → USB-C cable u get with the headset. Hope this can help some of you :)  

Hey Support Teami just bought the product, and not able tofind activation codes please help me with this issue…. thanks

Bonjour,Je me permets de vous contacter concernant mon casque Razer Kraken 7.1. J’ai récemment constaté que j’ai perdu le code (ou la clé d’activation) associé(e) à ce produit.Je suis en possession de la facture d’achat, que je joins à ce message comme preuve. Serait-il possible de me renvoyer le code ou de m’indiquer la procédure à suivre pour le récupérer ?Voici quelques informations complémentaires qui pourraient vous être utiles : Modèle du produit : Razer Kraken 7.1 Numéro de série : S/N (Removed serial number) Date d’achat : 03/04/2021 Revendeur : Magasin Boulanger Petite-Forêt Je vous remercie par avance pour votre aide et reste à votre disposition pour tout renseignement complémentaire.Cordialement, 

Using a Razer Naga mouse and Tartarus Pro keypad. Whenever I try using the Key Recording feature in the Synapse 4 app - the mouse freezes, making it impossible to save any changes.  The system is “stuck” in recording mode - requiring a restart to restore functionality.

I have a RZ01-0104 Razer Naga 2014. I have Synapse v 2.2. I saw the option for “Tournament Drivers” under my profile. I don’t know if that just activates something or is supposed to download drivers. When I click the option there is a loading circle then nothing happens. Can someone explain what should happen? Do I already have the drivers? Are they no longer available due to being discontinued? Or is it just not working?

我的设备是雷蛇黑寡妇蜘蛛终极版 2013，他只能用Synapse 2这个软件驱动。他有一个功能是生成一个离线版安装程序，能方便的在没有网络的情况下安装软件并使用，我在很久很久之前（2020年之前）是可以正常使用的。但现在我发现这个功能无效了，上一个版本2.21是跳换到一个支持网页，登录了就跳转到我的账户网页；最新的2.25版本则是点击了完全没变化。两者均无法像之前一样生成离线驱动。我有在没有网络的情况下使用这个键盘的需求，但不能生成离线版安装程序，使得这个键盘完全用不了了。我有试过了重装系统，卸载软件重新安装等方法均无效，希望你们可以帮忙解决一下，谢谢了。My device is the Razer BlackWidow Ultimate 2013, which requires the Synapse 2 software for operation.It has a feature to generate an tournament driver, allowing convenient software installation and use without an internet connection. This worked perfectly for me a very long time ago before 2020.However, I've now discovered this feature no longer functions. The previous version 2.21 redirected to a support webpage, and after logging in, it would redirect to my account page. The latest version 2.25 shows no change at all when clicked.Both version can not generate the tournament driver as before.I have a need to use this keyboard offline, but without

Hello got Razer Blade 18" (2025) | RZ09-0529 at the start of the summer, most of the time it’s connected to LG OLED77C5 via HDMI 2.1 and everything works great at 4k HDR 144hz, but my system just keeps randomly crashing/rebooting during gaming or just watching youtube videos or twitch. It happens absolutely random, i can game for 4 or more hours straight with heavy GPU usage with no restarts/crashes or it restarts twice in just 1 hour with no heavy usage of GPU or CPU. I have updated all drivers i could, updated BIOS and everything provided on razer website for my model, i have tried turning off any CPU and GPU overclocking and it still keeps happening. I installed the whocrashed soft and it shows nothing on this reboots.  AIso i dont have any other apps working in background except for synapse and other razer products.

Blackshark V3 pro Hi, realizee that my headset came without this cable, is there any working spare or replacement cable that i could get. Bought a ugreen usb to 3.5 trrs cable, that does not work.Thanks

I updated my controller now the controller  isn't on the Xbox app

I am looking to upgrade from my Viper Pro V2 to a DeathAdder V4 Pro. However, while the V4 has an incredibly fast dongle, since I do a lot of travelling, I am interested on using the mouse wirelessly with a small dongle like the Viper V2 has, something easy to carry that doesn’t need a usb cable to enable the dongle connection. Is it possible to use the razer pairing tool to map the Deathadder v4 to work with dongle of the Viper v2?Or is there a dongle that you sell which I can use for this purpose? I saw documentation for multi-dongle pairing, hyperspeed pairing, however they are somewhat ambiguous on this example. Basically, any small dongle compatibility for the DeathAdder V4 pro? 

So ive been having this 2020 Blade 15 for a while now. Its WAAYYYY outside its warranty, and even if it was within warranty, theres no trusty workshop where i live, much less a Razer certified one. So I have to do all the maintenance myself oftentimes.With these being said, im about to do my first thermal paste change, as a total noob, and i was wondering if the Noctua  NT-H1 is a good thermal paste for said laptop?(i already ordered it, i just want to know how cooked i am) 

Hii!I have had an issue with my Razer Iskur XL gaming chair since I bought it and thought It was normal (i already contacted the store regarding the chair, and they couldnt help me):The chair cannot stay in raised position for more than 5 mins. I’ve tried pretty much everything so I read somewhere that I could get a replacement gas cylinder, so I’m wondering if there is a place I can purchase a replacement? 

I have a a Razer Blade 16 I purchased almost 1 year ago that is suddenly going haywire. The speed of the system has dropped to an incredible crawl, I can’t even use my most basic windows explorer or surf the web without significant load time / struggle. The fans are running extremely loud and won’t quiet no matter what I select in Synapse. Most disturbing is that the OLED screen of my laptop has started losing picture flickering constantly back and forth to a fuzzy snow screen (This happens most frequently whenever I try to run any kind of program requiring processor power).   Yes I have already checked all my tasks running in the background, scanned for malware / viruses, and checked for the latest drivers. This seems to be a hardware issue. I’m guessing the CPUs are overheating or something along those lines. Are there any suggestions for fixing this? Does Razer fix the CPU heat sinks or anything like that under the warranty? My Laptop Specs are below:Pr

After several tries I was abble to update the speakers, but I cannot update the control pod firmare to v1.8 because I get stuck in this step:  for more that I try, I can´t go further… the led never blinks in blue. It blinks orange… Does anyone please have a suggestion? Thanks in advance!