Razer Support

Hello,I own two pairs of Razer Hammerhead True Wireless (2nd Gen) earbuds.On the first pair, the right earbud no longer charges, while the left earbud works correctly.On the second pair, the left earbud no longer charges, while the right earbud works correctly.As a result, I currently have one fully functional left earbud and one fully functional right earbud from two different sets of the same model.I would like to know if it is possible to pair or synchronize these two working earbuds together to create a fully functional pair. My phone recognizes both devices under the same model name, but I am unsure whether earbuds from different original sets can be linked together.Is there an official reset, synchronization, or pairing procedure that would allow me to combine these two working earbuds into a single pair?Thank you for your time and assistance. I look forward to your response.Kind regards,Enzo Taffet

I’m unable to install any software except Axon and Cortex.Here is what I’m exactly experiencing: https://www.youtube.com/watch?v=nDeysUZIg50 -I’m using latest version of Windows 11, nothing to be updated even at the optimal updates,-I tried to fix corrupted or missing system files via Powershell and System File Checker,-I cleaned Local Disk (C:) and there are no old files of Razer. (For the clean installation),-I’ve tried to install disabling Windows Security and Firewall,-I tried to install with my Razer devices disconnected, none of them worked.I have a Razer Support ticket open about the subject which has Razer Logs results in it. But it has been 3 or maybe more days and I didn’t get any replies even though I replied as my issue still persists. I think I’m getting ignored by the staff or something I don’t know. It pushes me to get help from AI. It suggests stuff. I do. And I think I’m about hack my own laptop.Past year I was unable to “run” Razer Synapse 4 and I had to use Synapse 3

So, I’m from india and I was looking for razer blackshark v2 x usb headsets but they are out of stock from everywhere and I don’t know when it’ll be in stock and they are the best headset in my budget and I want to buy that headset so badly 

Dear Razer Support,Model: Razer Blade 15 Advanced (RZ09-0367CEC3)Recently, my laptop started displaying the following error message during boot:“Secure Boot Violation – Invalid signature detected. Check Secure Boot Policy in Setup.”When this happens, the system refuses to boot into Windows. I have to disable Secure Boot in the BIOS. However, once I off my laptop and on it the next day, the situation will occur again.  It has been for months since it had happened.  I have ran out of ideas how to resolve it. Please help.  Thanks.

Hello, I have noticed that even when manually setting fans to max they are far quieter than they were at max before, I would guess around 70% of power? I have tried reinstalling synapse, I have held down the power button for 40 seconds, I have updated windows, I have checked I have the latest firmware, I have taken the back off and done a good clean of the fans and vents, I have switched between power modes, but I still cannot get it to work. I noticed that with a lot of software on that shows fan speed don't work with razer do I can verify what RPM they are spinning at but it is definitely not max. I am wondering if this is a software issue from synapse 4 / Windows or a hardware issue and something is wrong with the fan sensor or the fans themselves. If anyone has encountered this issue or has any advice it would be really appreciated. Thank you Dan 

I bought the razer huntsman v3 pro tkl on march 19 2025 and the switches are loosening and i already lost my whole F button while i used my gaming keyboard accordingly. I want to submit an RMA but cant find one for my keyboard.

how to fix . this product is already registered (i have Black Shark V2 X)

Hello everyone, I bought a new Razer Blade 14 about a month ago. The first few days there were no problems, but lately I’ve been experiencing sound issues with all kinds of videos. The audio runs out of sync with the video — either heavily delayed or ahead of it — and on top of that, I keep getting crackling noises. Funny enough, the problem doesn’t occur when I connect my Razer headphones via USB wireless, but that’s not a long-term solution either. Also, this doesn’t happen when gaming.Does anyone have an idea what could be causing this? LatencyMon reports that the drivers nvlddmkm.sys, ntoskrnl.exe, and dxgkrnl.sys are causing issues, but I have no idea what to do with that information. I’m just frustrated that this started happening after the return period expired, and neither driver updates nor a fresh Windows installation have fixed it.Thank you for your answers!

I have the Razer Hanbi AIO 360MM fans in the case, These do liquid cooling to the processor This is a desktop Windows 11 Pro Razer Synapse 4I uninstalled Razer Synapse and the Chrome RGB software. Being the IDIOT that I was. I then rebooted, and reinstalled the software: Both synapse and Chroma. Chroma was not working, so I promptly removed it.  The LEDS light up. But they cycle through colors. I am not able to change the LED colors. When going into the synapse, it shows that I have a static color selected for the everything Razer.  I have rebooted, the PC many times, after adjusting various settings. Anyone have any ideas? Is this an issue with synapse 4? If so, should I installed 3, or wait?   

Followed various post instructions: 1. REVO uninstaller: uninstalled Synapse 4 and ChromaLet REVO clear all file and registry lingering entries Reboot On boot, volume and mute WORK!!!! Holy Jesus! Reinstall Synapse 4, clean install. UNCHECK the install Chroma option. Manage your lighting and options.For now SUCCESSS. I was going to return to Amazon tomorrow, but now I am thrilled.Had a HyperX that went bonkers on me. LOVED that keyboard 

I have blackshark v3, someone connected to it on Bluetooth and I cant connect my phone now, I have no idea how to get it to unpair if possible.

I have unfortunately lost my mic and was wondering if anyone can help me enquire where I might get a replacement

Boa tarde, comprei meu headset Razer na Shopee.Aqui estão as informações do produto:Produto: Razer BlackShark V2 X - Wired Gaming Headset - Embalagem FRMLCódigo do produto: removedNúmero de série: removede não consegui registrar o produto.Recebi esta mensagem:"Este produto já foi registrado. Se não foi você, entre em contato com o suporte da Razer", por isso estou entrando em contato com você._________________________________________________________________Boa tarde comprei meu Razer na Shopee. Segue as informações do produto:Produto: Razer BlackShark V2 X - Headset Gamer com Fio - Embalagem FRMLCódigo do produto: removedNúmero de série: removede eu não consegui registrar o produto Apareceu essa mensagem para mim:Este produto já foi registrado. se não foi você, entre em contato com o suporte da Razer" por isso estou entrando em contato. 

Hi Razer support team, recently my Barracuda X USB-C dongle/transceiver RC30-03801 stopped working (already tried plugging in multiple devices and unable to be detected) while the headphone itself is still working just fine (blinking light when trying to connect to the dongle). Can I check if there is a way to get the adaptor repaired or any available options to get a new one? Thank you 

Chroma wireless ARGB points to Chroma Addressable rgb controller in device support. Your AI feedback is confused! 

I have my Razer Nommo V2 connected to my Apple Silicon Mac mini via USB.  I have all permissions and driver extensions enabled but Chroma & Synapse do not see the device ergo I cannot control lighting effects etc.  Is there anything I can do or have I just go to accept that it won't work as well on a Mac as on a PC?

I'd like to control the colors of my Razer Nommo V2 on my Mac. Does anyone know how to do this?I downloaded and installed Razer Chroma, but it doesn't recognize my speakers...

When I press the mute button of my Blackshark V2 Hyperspeed the mic gets desactivated in Synapse but when I press it again to unmute myself, the mic’s sensivity stays at 0 so I always have to go to synapse to modify it manually which is pretty annoying as I like to get muted pretty often. Ihave a video of what happens but I don’t know if I can upload it here  

Hello, I bought headphones over 5 years ago and only now saw that there is a 7.1 program. Could you give me an activation code for my headphones?

Dear Razer Support Team,I am writing to report a persistent and critical issue with my Razer Blade 14 laptop, model RZ09-0482V.The problem manifests as a Blue Screen of Death (BSOD) with the stop code WHEA_UNCORRECTABLE_ERROR (0x1224). This error occurs consistently and exclusively when the laptop is operating on battery power only. The system functions without any issues when connected to AC power.I have already performed several troubleshooting steps based on common recommendations for WHEA errors and battery-related issues:•Ensured all Windows updates are installed.•Updated all available drivers, including chipset, GPU (NVIDIA GeForce RTX 40 Series), and battery drivers, to their latest versions.•Checked for and applied any available BIOS/firmware updates for my specific model.•Uninstalled and reinstalled the Microsoft ACPI Compliant Control Method Battery driver in Device Manager.•Monitored battery health, which appears normal according to system diagnostics.The fact that the error

Dear Razer Support Team, I am the owner of a Razer Viper Ultimate mouse, model RC30-030501. Recently, the USB receiver that I use to connect the mouse to my computer has been damaged and no longer works. I would like to know if it is possible to purchase a replacement USB receiver that is compatible with this model. Additionally, could a standard Bluetooth receiver be used instead to connect the mouse, or is a proprietary Razer receiver required? I would appreciate any information regarding availability and the process to obtain a replacement.

As of last week I’ve noticed I can no longer edit any RGB profiles on my Razer huntsman mini V3. I’ve made sure windows dynamic lighting is off, I’ve reinstalled synapse, I’ve made sure I’m not ind emo mode with esc, caps lock, and space bar, even tried plugging into a new PC where I still couldn’t edit. The interesting thing is my mouse editing remains fine. If I turn on windows dynamic lighting I can finally edit my keyboard lighting but I lose the specific graphics that identify the model products I’m using, and can no longer edit the side lights on my Naga pro (only all lights change will change).I’m stumped and have no idea what else to do. Any solutions? 

i got a gigantus v2 xxl i wanted to register it but it doesnt have a serial number

Comprei um fone BlackShark V2 X, e ele não veio com cartão de ativação do audio 7.1

Probably a software bug as the mouse works normally when Synapse 4 is closed, issue started for me personally last week so maybe a newer update broke this feature on this specific mouseReinstalled drivers and Synapse 4, didn’t workUninstalled Synapse 4 and installed Synapse 4 beta, no availAnd we can’t downgrade to an older build so Razer please fix