Razer Support

Tengo un razer wolverine v2 al cual, el boton B, a dejado de funcionar, lo que quitado de la placa, por el momento no tiene botón B, está siendo sustituido por M2. Hay alguna forma de conseguir refacciones de esos botones?

Hello, i need some help , i have a RC30-026902 dongle , but the problem is , this dongle appear to be nari essential dongle , but i check it out and nari had different serial number. Please help

The subwoofer of my Razer Nommo v2 pro stopped working, you can't hear it, and you can't see any LEDs on the back. Is there anyone who has been through the same thing and can help me?

When I install Razer Synapse on any PC, whether Windows 10 or Windows 11, I am no longer able to click on items on the Windows task bar. I can’t click the start button or change focus of opened applications, clicks don’t seem to register when clicking anything on the task bar. If I press the windows button, the start menu does open, and if I press ALT-TAB, I can still change focus of apps, so windows is not frozen; it’s just clicking anything on the task bar that is the issue. If I uninstall Synapse, the problem goes away. I can reproduce this at will on multiple PCs. I can’t imagine I”m the only person with this problem, yet I don’t see much about it here, but I do see other complaints when searching the web with no solution.  This is rendering my $300 keyboard useless since I can’t install the software required to actually use it.  And no, I did not create any macros or change any settings to cause this.

Hello Good day i just bought a new Razer blackshark v2 x and its still unopened and then when im trying to register it, it says it has already been registered, can you please help me? Thanks in advance

I have 300$ Razer gold gift card that is damaged but Razer support didn’t accept em, so I try the code one after another, anyone here with same issue???

Just migrated to Synapse 4 and set up multiple Launch program shortcuts to my Hypershift number keys, like Firefox, Steam, NVIDIA app, etc. But none of them work. The local directory addresses are exactly the same as they were when I used them for Synapse 3. Windows shortcuts for Notepad, Open File Explorer & Calculator don’t work either. I also mapped two website shortcuts to two keys and they also don’t work. Weirdly, the only program shortcut that DOES work out of 9 I set up is SteelSeries GG client? In total 8/9 Launch program keys, 2 Launch website keys, and 3 Windows Shortcut keys don’t work.

Hi, I have been using this keyboard for about 2 years now, never had any an issues. But two days ago when I started my pc the keyboard was unresponsive. I tried hard resetting the keyboard (esc+caps+space). Then it entered demo mode. Tried hard resetting again. It became unresponsive again. The keyboard has been stuck in this loop ever since. It did become normal after multiple hard resetting but only for 10mins after which it became unresponsive again and it has also stopped being detected by the windows device manager and by synapse. I have tried multiple solutions over the past two days but to no avail. Here are some of the solutions i have tried:Hard resetting the keyboard. Restarting the PC. duh Using different USB ports. Using it on a different PC.  Uninstalling / Reinstalling all Drivers, Razer Synapse 4. Ran the Razer detection troubleshooting tool (nothing worked) Tried to update the firmware of the ke

Does anyone else have an issue with Synapse 3 not seeing your Kraken V3 Pro after a period of inactivity? I have my headset configured to turn off after 15 minutes of inactivity. I always plug in the charging cable when it’s not in use. After about a day or so of disuse, I’ll unplug my headset from the charging cable and fire up Synapse 3; however, it is nowhere to be found in the Synapse device list. Note that it still connects to the dongle and the sound still works. However, it’s just simply gone from the Synapse device list. Unplugging and re-plugging the USB dongle doesn’t help. The only way it shows up again in the Synapse device list is to reboot my computer. Not exactly an elegant solution IMO. I’ve upgraded the headset and dongle with the latest firmware as of January, ’23, which solved a host of other problems that I won’t go into. Any tips/tricks on getting Synapse to recognize my headset after waking it up would be greatly appreciated (without having to reboot!).

I just got my Huntsman V3 Pro TKL and it seems to have an issue. When playing rocket league, I used to just be able to play by plugging in the controller. Now, I can’t play because it forces me into a 2 Player splitscreen version. I have tried many things to fix this (disabling HID game devices) but nothing has worked. I need help with using my controller with making a 2 player game.

Hello, I just bought razer blackshark v2 x and wanna register the product. And it said that the product number is invalid. Can anyone help me pls thank you..i really tired of Razer products registration.

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Hi, my dongle is unfortunately not working. May have never worked (I just used Bluetooth). Unfortunately, that has started to get jittery.  is there a replacement part to purchase?or if I purchase a naga v2 will that dongle work with the pro?

Hi all! So my question is how much hours you get out of your Blade 14 (2025) and which settings you have to optimze it? My feeling is that the fans drain much battery if you watch videos. Is there any option to keep it off? They are going active for 30 seconds (just a little not full load) and then theyre off for 5 min. Im getting like 5hrs if the fans are off, and 2-3hrs while watching videos.Im asking because im forced to go with 120hz permanently due to lipsync-issues, which is fixing my problem…Thanks for your comments!

Recently this week the Dongle of my Blackhack V2 have stop working out of nowhere.I tried everythig i could to make it work again :unistall Synapse 4 and reinstall many time and trying different connection method (plug the headset before the Dongle reboot system after plug the Dongle) nothing is working I also install Synapse 4 on my other PC to see if the Dongle will work, not workingWhen i put the headset ON, the light is green for about 1-2 second after it turn bleu for pairing the bluetoothIs there a way to make it work again or is the Dongle the problem ??I purchase this headset in April 2025 

My Razer Kiyo Pro camera stopped working.  I have tried so many thing and yet no success. How do I get help from a tech support. Is there a way to check the camera with the razor app?  Is it time to buy a different brand of camera? 

its been around 30 minutes since my item arrived and I used it for 5-10 mins and took the dongle out and see its hot af… its a genuine Razer product… I checked with serial number and all

So, I've had my Barracuda headset for just 2 months over a year, love the comfort and sound (when THX decided to.work, but that's another story, not installed on new laptop due to conflicting drivers).  My current issue is over the past couple of weeks, I've noticed at times my sound will go really robotic and tinny, cut out and semi staticy. MOST times it rights itself, but its been doing this with increasing frequency. It does NOT do this when connected via Bluetooth, but discord doesn't like sharing sound with anything else via Bluetooth and all my games sound like crap. Earlier this day, it did its robot, and fully died. I had to restart the headset to reconnect it. And now, it won't connect at all. I'm wondering if the dongle has jusr wrapped out, and how I get a replacement?  My headset is still under warranty, so I shouldn't have to pay for it.

Dear lovely support team!I hope you had a wonderful holiday season and a phenomenal New Year!The problem I am writing about has been raised multiple times in the past without any resolution, so I’m bringing it back to your attention.As the title suggests, there is no backlight option for defined keys in Hypershift mode. This means that the keys I have mapped while holding the "Fn" key are not illuminated.It is worth noting that many other, much cheaper keyboards do have this feature.I kindly request that you highlight this to your excellent technical team, as this seems to be a major oversight. Thank you, you lovely pepole.

Hi, I recently bought a brand new Razer Blackshark V2 X headset and when I tried to register mi product in razer id it says that it's already registered but it wasn't me. I need to register the product to get the 7.1 surround code.Thanks.

Hello there, I have been experiencing some issues with my Razer Naga Pro & Deathstalker V2 Pro TKL. Ever since updating to Synapse 4 the RGB on my Razer Naga Pro no longer works for some reason. I have updated the FW to the latest, disabled Windows Dynamic Lighting and still continue to have issues. I had no issues at all with Synapse 3. Randomly the RGB will turn on after attempting to power off/ on or switching to BT to Hyperspeed but it is very erratic. Pretty annoying to say the least. For the issue with my Deathstalker V2 Pro TKL, it is taking forever to charge to the point it is just ridiculous. I have had it on charge for 6 hours now, it was at 10-15% battery and is still only at 61%. Extremely frustrating since these products are so expensive but are just so problematic/ finnicky lately. Again for the keyboard I am running latest FW, have changed USB ports/ cables and everything. At this point I really have no idea

I am experiencing intermittent audio crackling when using the Razer Laptop Cooling Pad with my Razer Blade 16 (2023). After thorough testing, I have identified the following: The audio crackling occurs only when both the Razer Laptop Cooling Pad and Razer Synapse 4 are running simultaneously. If Razer Synapse 4 is not running but the cooling pad is on, the crackling does not occur. If Razer Synapse 4 is running but not connected to the cooling pad, the crackling does not occur. Even when I select the option to disable fan control in Razer Synapse 4, the crackling still happens. Has anyone else encountered this issue? Are there any known solutions or troubleshooting steps to resolve this problem?

Hi I bought myself the Razer Hammerhead TWS X and was trying to connect them to my Phone. Sadly there is not a single sound when I open the case and they dont enter pairing mode. I double checked if im connected to any other devices, tried charging them for an entire night and did everything as told but it still doesn't seem to work.

So I bought a new razer hanbo 240mm aio from amazon and when I tried hooking it up to my pc, I noticed that the fan controller cable that goes from the hanbo pump to the motherboard is a 3 pin instead of 4 pin. I am also in need of the AM5 adapter mounting brqacket. I’ve tried getting in contact with support for months now and still can’t get past the ‘’submit’’ screen when introducing my product’s serial number. What am I supposed to do now? Considering switching all my peripherals to another brand, I’ve had problems with many of my razer products, always having to troubleshoot them, broken synapse software. I’m done!

Hello everyone,I’ve been experiencing a serious issue with Razer Surround 7.1 on Windows 11 that started around October 2.The software works perfectly in every game and environment except Fortnite. In Fortnite, the virtual 7.1 audio becomes distorted — front and center channels are missing or muffled, while left and right channels work normally.Here are some details that may help:Tested with Razer Kraken and Razer BlackShark headsets (both wired).Razer Surround Sound is correctly set as the default playback device in Windows.In Warzone and Rocket League, the surround effect works perfectly — only Fortnite has this issue.The problem started after a clean Windows reinstall on October I have verified all drivers (Realtek, Razer, Windows) and even reinstalled Razer Surround several times.THX Spatial Audio also produces the same distortion when tested in Fortnite, which might indicate a driver compatibility problem.Base