Razer Support

Dear Razer Support Team,I am writing to report an issue regarding Razer Chroma effects in Apex Legends. Since the game/system transitioned to DirectX 12, the lighting integration has stopped working completely.Currently, the game is not even recognized by the Chroma Apps tab in Synapse as a compatible application anymore. It seems like the DX12 mode breaks the link between the game and the Chroma Connect module.Could anyone from the support team clarify why this is happening and when we can expect a fix or an update to support DX12? I would really like to have my lighting effects back.Thanks in advance!

Hi,I am having an issue with my Razer Barracuda X (Model: RZ04-04430100). When I unplug the detachable 3.5mm boom microphone, I cannot use any alternative microphone. I want to unplug the boom mic when I am outdoors or streaming and use the headset's built-in/internal microphone instead.However, the moment I unplug the external mic, my voice completely disappears. Windows and my phone still recognize the headset as having a microphone, but it captures absolutely no sound.I need an urgent solution or guidance on how to fix this issue. Thank you.

Hi it seems my wireless dongle is not working, and I am wondering if I can purchase a replacement ? The serial number is: (removed serial number)

My dongle for my Blackshark v3 pro just stop working and i only had the headset for 2or3 months i was wondering if i can get a replacement 

Tried to switch profiles in Synapse, the mouse disconnected and since then, when I plug it, it shows this.  

Dear Razer Support Team,I hope this message finds you well.I am writing regarding my Razer Kraken Tournament Edition headset. I have unfortunately lost the activation code for the THX Spatial Audio / 7.1 Surround Sound software, and I am unable to use these features.Since the headset is a few years old, I no longer have the original proof of purchase. However, I have already registered this product to my Razer ID account.Could you please verify my product registration in your system and assist me in getting a replacement activation code?Here are my details for your reference: (Removed details for security purposes) Product: Razer Kraken Tournament Edition Serial Number (S/N):  Product Number (P/N): Razer ID and Email:   Account Email:  Thank you for your time and support.

Hi all,I have Synapse 4 installted and I’m noticing a strong delay between the time I press the thumb button and the time the keymap 1 switch to the second keymap 2.I set the button to switch keymap and switch back to previous keymap when released.I didn’t have this problem before.I have the same problem if I set up the same function on every other button. This issue make the function useless. Am I the only one? Thank you.

It’s brand new.  It works.  It says firmware update is required.  I download the software, select the headset, plug in the wireless dongle, plug the headset directly into the PC via USB.  The update button never becomes enabled to be clickable.  I’ve tried multiple cables to make sure it wasn’t the cable.  The one in the box charges the headset just fine and should work.  Any ideas?  It keeps harassing me to update firmware but I can’t!  Any ideas or do I need to do some formal support?

i turn on the pc and saw my surround sound logged out i inter my password the app opens for a second and then it send me back to the login pagei saw someone had the same problem 2 years age but it no one had a solutiondoes any one know how to fix it ?

Can someone please help me change my phone number? I do not have the number in this account anymore—but i still have access to the email. However i cant purchase anything because it needs the OTP due to the 2-factor authentication. Someone help me change my phone number.

I’ve just got the BlackShark V3 X Hyperspeed today, I’ve set up the headphones by gaining the 7.1 surround sound and checked if everything was connected. Then I played a video and everything just sound muffled with low quality sound plus it shows up in the settings as speakers and not headphones. I have done a disk clean and reinstalled razer synapse and nothing has worked. 

I am experiencing a "Secure Boot Violation" error on my Razer Blade 15 Advanced Model (Early 2021). I would like to resolve this while keeping Secure Boot enabled, but I am stuck with the following issues:1. The Issue: I get a red warning screen saying "Secure Boot Violation" upon startup. In the Event Viewer, the following error is logged: "Updated Secure Boot state is available for this device, but the firmware has not yet applied it." (Device: RZ09-0367, BIOS Version: 1.03)2. BIOS Limitations: I have set a Supervisor Password to access advanced settings, but I still cannot find any option to "Restore Factory Keys" or "Reset to Setup Mode" under the Secure Boot menu. There is no option to change the Secure Boot Mode from [Standard] to [Custom] either.3. Firmware Availability: I checked the Razer support site, but the recent Secure Boot vulnerability patch (SB 2023-001) only seems to support 2022 models and later (RZ09-0421/0423/0427). My model (RZ09-0367) does not have a downloadable

Hello,Sorry first for my English (I’m french!).I use Ubuntu 22.04.3 LTS.I began remapping razer tatarus V2 with imput remapper., a GUI for device specific key mappings .This package contains the UI to configure the mappings.I succed  mapping some keys, but it doesn’t last long. Keys are no longer correct on a new session, or even after having map another touch.Is there somebody using razer tatarus V2 with Ubuntu 22.04.3 LTS ?How did you remap?Thanks for any help.

All of sudden my dongle wont connect or be found on my pc. I tried things like re install apps, hard reset my mouse etc. I know its the dongle because my mouse works when i plug it with a usb c cable to my pc. As far as i see, there is no fix for this and the dongle is broken, or is there a fix?its a shame. Paid a lot for this mouse, and the main feature is broken…. 

I have been using this mouse for about 5 months, but recently the scroll wheel has developed several issues. Sometimes it does not respond properly, and there is noticeable resistance or a catching sensation when scrolling. In addition, the mouse’s LED lighting is also malfunctioning and occasionally keeps flashing continuously. I have already reinstalled the drivers and checked all related settings, but the issues still persist. I would like to request warranty service for this product.

I have a Razer Blackshark V2 Pro model # RZ04-0453 that I cannot locate the USB receiver for.  Is it possible to order a replacement USB dongle?  The USB receiver model # is RC30-0453.

Hello I’m looking for replacement mic for my Barracuda X Chroma white mic can’t seem to find actual part anywhere

I bought the cinnamonroll headset (so cute!) But I can't find my code for overwatch! Where should I look? Or did I miss the promotion? I want the kiriko skin so bad!! ♡

Hi, I would like to check the status of my order. [removed by moderator] , but the order does not appear in my account. Could you please help check? Thank you.

Hello so I was putting money on my account and I kinda put too much on it so I was wondering how I can get back the rest of it

The cable has a fake, I was wondering if the warranty still covers it, after 1 year 2 months

I am in need of a replacement for the part of the chair that you sit on, the cover is cracking and pealing off due to use.  

hello i bought huntsman v3 pro full keyboard. after plugging it in and opening synapse i see the keyboard , LED is on , windows instaled drivers , i see it in device manager , but the keyboard has no input . none. what ever i press nothing works , i tried every method i found on google but nothing worked for me .  as i sayd i see the keyboard in synapse , i can modify it , set it up with profiles . but no input

My Blackwidow v4 low profile hyperspeed when I use it in my wireless mode, it is not charging.Following is the situation, my keyboard shows me that it is low in battery. I plug in my cable that linked to the PC to the keyboard and used for a while, it will show that the battery is 100% full. However, when I take out the cable from my keyboard, my PC will pop out a low battery icon and they battery life will be shown as 1% and charging. I tried updating my  firmware, and it updater shows me my keyboard using the latest firmware. Can someone please advice on how should I proceed with this problem. I usedd the original razer USB cable for charging the keyboardd.

I lost access to my authenticator app and I do not have my backup codes. I need a 2FA reset for my Razer ID account.