Razer Support

Hi Razer Support,I own a Razer Enki and one of the metal legs on the chair base has become bent and partially detached from the weld.The chair is now unstable and unsafe to use. I would like to know if it is possible to get a replacement base.Or if replacement parts can be purchased separately.Thank you for your help.  

So I have a (macro) turbo mode for left clicking on my Mouse. This turbo also works everywhere else except for when I open Minecraft, the clicks only barely or not work at all same for a double Click macro. Like I said it works everywhere else except Minecraft. Does anyone know how to fix this? Please?

Hello, I have a brand new Blackshark V2 Hyperspeed. Wired and Bluetooth work but the Hyperspeed Dongle that was included does not seem to power on. I have it plugged directly into the computer (no hub). When I connect the dongle, there is a faint green light for one second and then nothing. My computer does recognize it but the Synapse software does not. I’ve tried different ports, different computers, and there’s no change. Edit: It works now but I’m not sure what exactly did it.

This is a realy specific thing with the headset. When I'm playing games in a discord call the audio quality drops to unbearable quality. if I go into settings Bluetooth go on the settings of the headphones and disable hands free set, the audio fixes itself but the mic will not work. Iv tryed almost everything to fix this problem the headphones are only a fue months old. Wondering if anyone has had this problem or not 

Hi, synapse 4 & chroma app crash each time trying to open it. already try to reinstall still doesn't work.firewall didn't block anything.anyone can help? thanks.

Hi! So I got a Viper mini as a gift 2 or 3 years ago. I could swear I had registered it, but it’s not attached to my account. I was wondering if there’s a way to register it now, even though proof of purchase is long gone. 

I ordered a mousepad and a mouse on May 6th, and they were shipped to my home on the 8th at 11:00 AM. However, I was unable to be present at that time to receive my package—apparently, I needed to be there in person to sign for it? I was not aware of this requirement. The tracking information states that the package was "refused" by the recipient, and it is currently being returned to the sender. Would it be possible to request a reshipment?

Has anyone else been experiencing issues with Razer Synapse lately?Over the past few weeks I’ve noticed random problems on my setup including:Synapse sometimes not detecting devices after startup RGB profiles not syncing correctly Higher CPU and RAM usage in the background Occasional lag when switching profiles or macros Random crashes requiring a restart of the appCurrent setup:Windows 11 Razer BlackWidow keyboard Razer Basilisk mouse Razer Synapse 3 installed with latest updatesI already tried reinstalling Synapse, updating drivers, disabling startup conflicts, and cleaning temporary files, but the issues still happen occasionally.I really like the Razer ecosystem overall, but Synapse stability has felt inconsistent recently. I’ve also seen similar discussions from other users in gaming communities regarding resource usage and device detection problems.

Hello I need a new usb dongle for my razer turret? I lost the original one and need to replace it. Mouse Product number- RZ01- [removed by moderator] Keyboard Product number- RZ03- [removed by moderator]

I own a blackshark v2 headset with sound card. When using synapse 4, people who watch my screen demo in discord hear an extraneous crackling sound. Using synapse 3 this didn't happen, but I don't like the thx spatial sound in synapse 3. I reinstalled windows, but even. How to fix it? I think it’s bug.

Hi,I I've had the RAZER UNIVERSAL QUICK CHARGING STAND for over a year now. Unfortunately, just today my battery that was included in the package died. I searched all over the internet for a compatible one, but I couldn't find one. Is there a place to buy replacement batteries?  Thank you!

Hi, I’ve only just discovered Razer cortex and I’ve found out about registering my equipment. What is the benefit of doing this?

i left them to charge all night so i know they are charged, but when i open the lid i just get a solid green light but no sound for like “power on/off” ect ectthe phone dosent see them so im not sure what could be wrongany ideas or tips will be appreciated 

I have no idea how to contact this freaking support so I’m writing here.Today when I click to restart my pc. When it turn on again my keyboard “Blackwidow V4” stopped responding and just have random places where it blinks. Whenever I connect cable to my pc it shows for less then 1 sec in options> connected devices and again don’t respond and just blink lights faster and faster (almost everytime diffrent keys are lighted on starting from middle and going futhere). I bought it less then year ago and I sgould still have 2 years warranty. Yet there isn’t any way to contact support. Anything on this page is just endless buttons to same sites or there are just no option with keyboards. I find some solution to hold some buttons and plag in keyboard to pc, noting did work for me but sometimes while pressing esc, my pc reacted as I just click windows button, or if I pressed contrl it’s pernamently pressed (my mouse light all texts and when I click it isn’t normal click)Sorry for angry tone b

Please help me in recovering my razer gold gift card digit back 

As MANY others have posted, my armrest pads are now broken due to normal usage (many years) and need a replacement. I can’t really find a single link to properly submit a ticket like in other responses, and can’t find spare parts anywhere. Is there any way to buy the replacement part??? And furthermore, is there any way to just replace the foam part??? I can’t even find a guide on how to do maintenance on that specific part of the armrest.

I bought new headphones in the store, but they were already registered on the website. What should I do?

Got a new Viper V4 Pro from Japan and have been using it for a few weeks. Went out for the weekend and came back and the scroll wheel wont scroll up or down but pressing down on it works.Tried other mice and their scroll works, reinstalled drivers, used compressed air, tried wired/wirelessLast resort is to get it replaced since I have warranty but I would prefer not to since I need it for the time being and I dont have any backup mice.

The dongle for my mouse seems to have stopped working as it isn’t even being detected by the PC as a USB device. I even tried it on another laptop and my PS5 but not response even though the mouse itself works using a wired connection. What can I do to fix/replace it as my mouse is around 3 years old so I doubt it’s under warranty. Thanks in advance. 

Hi,I’ve looked online but no support threads on this specific mouse yet since it is a pretty new version I guess. So I charged it overnight to 100% and the battery drained to 0% within a few hours. It also isn’t charging when connected to the PC. So I often have to charge it through a socket. Any one any ideas? I already cleaned the usb-c port and it clearly is connected with cable so no issue there. 

Right side of my Kraken v4 Pro isn't working correctly. I've done many different updates (software and drivers). repaired any corrupted files on my OS. Also did a clean re-install of synapse. I've tested the audio with synapse on and off (not running in background) and still does not worked. The headset is less than a yr old, about 8 months old. I'm not sure if there is something i can do to try an fix it. 

Hello Razenn Support and users. I am looking for a Ear Pad Replacements, and most specifically the Pad Arc under the ears, above our head? Is peeling off… Any help appreciated. 

Hello,Unfortunately, I broke the right analog stick. How can I replace it?Thank you very much.SERIAL NUMBER 762441C13401101PRODUCT NUMBERRZ06-05200100-R3M1Max

Model no. RZ01-0233 I purchased a Basilisk (V1) sometime around late 2019 and used it (loved it) up until about 4 months ago when the right click started having trouble registering clicks. Sometimes it would double click and sometimes it wouldn't click. I tried replacing it but I just can't get used to another mouse and want to attempt to revive my old Basilisk. I'm a little attached to the mouse and I really don't see myself (happily) using a different one in the future. I can't find any Basilisk V1's to buy online and I can't find what switches I should buy to repair it with (assuming the issue is bad switches). In addition, some may suggest resetting firmware using the firmware posted on Razer's website as a solution to problems such as this; razer does not have the firmware reinstall for the Basilisk V1 posted on their website so I have no way of doing this. I may try reinstalling drivers and taking it apart for deep cleaning. These are iffy solutions that may not yield any result,

"We are experiencing technical difficulties in completing your payment request. Please try again later or select a different payment method".  Ive been seeing this message since the morning.  At first it was my fault because I had my Card off so i turned it on but afterwards it wouldn't work at all.  Its the only card i have.