Razer Support

Hello, I bought my Razer BlackShark V2 X headphones last year and I'm trying to activate the 7.1 surround sound.However, when I try to register the activation code, it tells me the product is already registered. I didn't register it.I think the code might have been used previously or there might be a problem with the activation system.I'm not requesting a warranty or repair, just help activating the 7.1 surround sound.I can provide the proof of purchase, serial number, and photos if needed.Could someone from Razer technical support help me resolve this?Thank you.

Hi everyone,I’m having several issues with my Razer Viper V3 Pro and I wanted to know if anyone else has experienced something similar.The mouse randomly disconnects during use (especially in the middle of games), and sometimes the wireless dongle is not detected at all. On top of that, the battery drains much faster than expected.What’s more concerning is that the problem also happens when I use the mouse with a cable, so I don’t think it’s related to the dongle or USB ports. I’ve already tested it on different USB ports and even on another PC, but the issue persists.At this point, it seems like a hardware defect.Has anyone else had this problem? Did you manage to fix it or did you have to RMA it?Thanks in advance.

Hi there I’ve cracks on my sitting part of iskur.warranty expired.no Razer care plan. is it possible to order just a replacement of sitting part? thanksbased on the uk 

I bough my headphones in store several years agorazer barracuda xonly recently was told i have to go through a process to get 7.1 surroundfound everything but date of purchase which i have no clue how to do because i was a kid and saved cash Any help would be massively appreciatedThank you

Hi, i bought  my keyboard (cynosa chroma) from other person and i added wrong purchase date. Can I change the date to the real date when I bought it from that person?

I needed to restore my blade to it’s original factory configuration, I installed linux on it but it just wasn’t for me so I needed to switch back to Windows for a bit. Except the Ubuntu Installer wiped the recovery partition on the drive, and I do not have an original recovery media. I went to the “System Recovery Image Service” on the razer website, logged in with my ID and it said my laptop (Razer Blade Stealth Early 2019) is a legacy device and the images are no longer available, is there a way to retrieve an original recovery image for my blade (don’t really trust downloading it off of a random forum or the Internet Archive honestly).

Goodmorning,Quick scenarioI have a Razer Naga V2 Pro and I am using a HP Omen 27K screen with build in KVM switch. My mouse is connected into this KVM switch. IssueWhenever I double click my Razer mouse the KVM activates and swaps to the other connected device (desktop and laptop connected). Which is really annoying ofcourse because double clicking is rather common action to perform. Troubleshooting steps takenI tested with another laptop connected to my screen and gives the same issue.  I updated all drivers and reinstalled the peripheral. Tested with two other mouses and non of them had the same issues. Made sure no keybinds or macros where installed on the mouse.  Checked and adjusted usb power management settings. 

Hello, I recently purchased the Black Shark V3 Pro (White version) headset. I have two questions regarding an issue I’m experiencing. First, it seems that there is no way to connect the headset to my Xbox except through the 3.5mm jack connected to the controller. Is that correct? Second, when I connect it to the controller using the jack, I can hear a faint background noise, and sometimes during gameplay there is a high-pitched buzzing/whistling sound. Is there any solution to fix this issue? Thank you.

Hello, i have been searching for answers and trying to solve this problem myself, but anything is working, can someone help me please?

Hello,I have been trying to contact support over the last few weeks due to a fault with my Razer Nommo V2 Pro.They have been working great for around a year,  but now seem to be having the same issue as a lot of others online where the speakers and sub can no longer connect. After trying all the suggested solutions wanted to contact Razer themselves. Using their portal tells me they are still in warranty, but when I use the chat feature it comes back and says they have a problem try again later. Is there any other way to contact them? or could someone from Razer reach out to me please. Thanks,

Hello, Razer customer service. When I logged into my account today, I found that my Razer Gold had been cleared. During this period, I didn't receive any deduction emails from you. I hope you can restore the points in my account.

Perdi meu código de verificação de duas etapas e preciso fazer a troca do mesmo, perdi quando meu celular antigo quebrou

Hello there everyone!My OG Iskur chair is now wobbling beyond belief & i am pretty sure I need to replace the Bracket, (Or just the whole bottom half) Trying to figure out how to start the process to get replacement parts!Thank you kindly!

I'm trying to register my phone to get the code for the 7.1 sound app, but when I try to register the number it says it's already registered, even though I didn't register it. How can I fix this?

This account is registered to my old number and I no longer have accesss to that number. I need help to register my new phone number.

I have had this headset for at least 2 years, It's worked fantastically the entire time right up until a few days ago when it stopped connecting. headset works fine with the cable connection, I've tried to use the various utilities to fix it and none them of worked so i went to look for a new dongle online and could find nothing, then i saw other posts of people with the same problem. Can anyone help with solving this issue.

ı have a Razer Opus x Mercury and ı have been use this proudact for 3 years and ı love it so much. its still work so well but some parts have broken. ı can use it but i think its cant go like this forever. ı just want to find some parts but cant .can razer or any one else help me pls? ( as ı said its works, only cosmatic parts are borken. drivers and sound work still almost perfect. )

I just updated Synapse 4 and now a couple of my listed devices are not responding as fast as other LEDs.Lian Li O11 Dynamic: All LEDs in all 3 zonesRazer Chroma ARGB Controller: All LEDsThey are acting like they are playing in slow motion. Despite the chassis controller and the ARGB controller not being the same device, they are both “slowed to the same time,” for lack of a better phrase. They do not update in real time like my Hanbo AIO, and other devices.Video here: youtu.be/w3bPZVU8Gr0I have uninstalled and reinstalled, I have restarted my system, I have updated firmware, I even opened up my computer, unplugged the ARGB controller and nothing has fixed it. :(

My Nari Ultimate seems to drop audio quality frequently. It will go from THX Spatial Audio sounds to non-surround sound without a visual cue. This happens even when i switch games or windows. I've tried deleting all extra profiles in case it was profile-by-window/program but had no luck. Sometimes when the headset cuts out the THX Spatial Audio either has A) no programs listed beneath it or B) all programs are grayed out (see screenshot). Usually the best fix for this is to simply switch THX off & then on, however I have had to restart PC a few times to get it fixed. This has been a constantly recurring issue and I would love to get it to just stay in THX and not swap audio quality between programs/screens.

I have no sound in my Kraken Tournament Edition headphones

Pls refer to the title, I am using a China phone number

I’ve just recently purchased Razer Blackshark V2 X, and apparently the 7.1 function does not want to work. It properly appears in audio settings, everything is displayed as it should by guides and videos, but there is literally no difference when testing the sound. It still sounds like it’s on stereo mode. All my audio drivers are updated and I even tried deinstalling Realtek HD Audio Drivers and manager to test it. There seems to be no way to get the 7.1 surround working.Apparently when looking around in sound manager settings I found that 7.1 surround driver had a problem starting:Device ROOT\RZSurround\0001 had a problem starting.Driver Name: oem60.infClass Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}Service: sRZVADLower Filters: Upper Filters: Problem: 0x15Problem Status: 0xC00000BBDevice install event:Device ROOT\RZSurround\0001 requires further installation. 

Hi, my Razer Basalisk Ultimate door for the USB transeiever seems to not attach anymore, are there replacement doors I can get?

Cant check my series number

setup tartarus v2 naga trinity blackwidow v3Every time i open synapse 4 on all peripherals unload all macro and i must to load every time start the software saved xml macro is very frustrating i unistall and fresh istall syn4 many times and dont work never. is like syn4 dont recognize macro on cloud or on folder but must load from a local file saved