Razer Support

Hello,I recently bought a Kraken V4 and it's on its way. How do I get audio output through the audio mixer when I receive it? The headphones have a Bluetooth Type-C adapter, but the audio mixer doesn't have a Type-C port. The headphones have a USB cable, but the audio mixer doesn't have a USB cable.What should I do in this situation?Thank you.

Unfortunately, I lost the dongle of Razer Kraken v3 pro at home. Kraken v3 is also registered in synapse. I'm asking if I can buy an alternative dongle or if there's anything I can get support for. Thanks for reading

Just bought the Razer Tartarus V2 a day ago at Bestbuy. Device will not allow me to remap any keys. It shows they are remapped but the keys are still typing the default characters. For example trying to set key 15 as “space” instead of the default “F” will not work. It shows the key is remapped to “space” but it continues to type “F” which is the default key on the keypad. Research seems to show this has been an issue for several years according to other forums such as Reddit. Any ideas on what to do with this? It’s brand new, one day old. I just freshly installed Razer Synapse and have never even had it installed on this machine before. Tried plugging directly into PC instead of USB hub, no difference. Chroma works fine, but keymapping does not work at all.

Hello So I have a Razer Kiyo that i use on daily basis for streaming , but Over night it decided to stop working. I can open Synaps and see it then click it and won’t work but then all of the sudden it will dissconnect then reconnect again and that on repeat until i just unplug it.I have tried Multible things that i could find might work.1. unplugging and plugging it into a diffrent usb port. 2. uninstall the drivers and reinstall them. this was problematic cus it would dissappear cus it seems to disconnect itself3. uninstalling synaps and reinstalling that.4. tried updating the firmware but that doesn’t work , cus it still connects and disconnect all the time plus it wouldnt even allow me to click update when connected.its is relatively old. But i need to check before i start saving for a new one that it doesnt just have something wierd to do with anything else other than it might be broken. that if i buy a new one,

The sound in my headphones has changed (the sound from the left began to be played from the right, and the sound from the right - in the left), reconnecting the dongle repaired it, but I'm not sure for long, why did this happen?

İ just bought a BLACKSHARK V2 HYPERSPEED headset. There was a charging cable and a dongle.The dongle has a TYPE-C input and i’m using it with the headset charging cable that came out of the box. The cable that came out of the box is too long for me to use because i’m using a laptop. can i use a TYPE-C to TYPE-C cable to connect the dongle to my pc? My pc has 2 TYPE-C entrances. 

I upgraded to Synapse 4, but now the Advanced Settings for Kiyo Pro are ‘blacked out’  whenever I click on Advanced Settings No idea why this happens, but it means I am limited to basic settings and cannot make necessary adjustments to the camera. Anyone have an idea how to fix this?

My left thumb stick is wobbly, and my serial number on the back has rubbed off. I threw away the box. So I can’t start a ticket. But I do have the purchase receipt, dated. Any thoughts?Thanks 

I recently bought a Razer blade 16 at the physical store in San Jose CA.  I was told to wait for a week for the Borderlands 4 codes to be sent to me Via Email but It’s still not here. I tried calling the store but to no avail. I have all the invoices in my email.  

Hi. When I turn on my BlackWideo v3, my Deathadder v3 pro jumps all the way to the right and sometimes opens the Windows menu, which is normally opened with a right-click. The left mouse button then essentially stops working.This happens 95% of the time now. I have to press Ctrl+Alt+Delete and then cancel, only then does my mouse work normally again.If the keyboard goes to sleep and is reactivated, this also causes the mouse to jump. Reinstalling didn't help. Everything is up to date.

I have payment failed if possible kindly refund of this is amount in my UPI number 9895664490

basically i got the keyboard 2 years ago but managed to ignore that the bottom 3 arrow keys were always the wrong colour even when i changed settings, does anyone have like firmware updaters or something…. idk how to fix it. help me!!!

Hi. As mentioned, I'm looking to buy a replacement battery for my laptop, model RZ09-0328. The original battery completely swelled. I tried the official store but no hits. Although it did say that the warranty was up, which is expected,  I've had it for a long while. Please help

I bought a blackshark v2x yesterday and was registering the device for the 7.1 installation and received an error saying this serial number has already been registered.I have the invoice and everything. Please, someone authorized can help me. I cannot use 7.1. Thank you.

Just curious if anybody has tried swapping the Qualcomm card for an Intel Ax210 in a 2023 Blade 14 and, if so, what result. I gave it a shot, but the OS only recognized the Bluetooth module, not the Wi-Fi module, even after driver install. Seems an odd outcome to me…

I’ve lost the dongle for my Razer turret - is there a replacement or aftermarket available?

So i fill in all the detail to register my product but it says that the product already registered even though i just bought it. Anyone help?

I cant register my black shark v2 x

guys does razer cortex really boost gaming and also can the razer axon wallpaper be set for lock screen on pc?

Like many my razer kraken kitty headset pops and disconnects than reconnects my audio, at first it started when my audio was too loud but now it happens whenever i use it.Sometimes, it even causes anything plugged into other USBs to disconnect and I have to restart my whole pc but it hasn't done that in awhile.This is my second pair because i used my warranty to return my first pair that did the same thing so i can’t just get a new pair and with how expensive these headphones are i expect them to work and razers customer service has not been helpful at all and keep ignoring a huge issue.I've tried uninstalling/reinstalling Synapse, unplugging and replugging my headset, disabling all other audio devices, using a powered hub, and going through and adjusting the brightness power settings mentioned in other posts.I’ve tried everything listed on the 

The newly purchased mouse says the serial code has not been entered into the database.

Unfortunately, I seem to have the same problem with my Razer Blade as many others -> the motherboard is defective and I would have to pay EUR 1500 for the repair. I am incredibly disappointed with Razer and will certainly not buy a Razer product again in my life and will not recommend anyone to buy a product from this manufacturer. This motherboard defect is obviously a design or material defect. It's an impudence and a rip-off that I as a customer should now pay for it. It almost seems to be Razer's business model to collect twice. Having to pay the high price to purchase the device and then pay again shortly after the warranty expires for a massively overpriced repair. I feel like I'm being held hostage. I'm now at the mercy of Razer.

It’ll sound robotic and it’s periodically like the signal is being interfered with, it wasn’t doing it and then out of no where it started happening. 

The welds on the base of my chair the Iskur have broken for the second time and would just like to get a replacement part. Thank you

I’ve been experiencing something odd in the New Microsoft Teams under Windows 11 (last version). Usually when I join a meeting with a lot of participants (not sure if that’s a factor), and someone shares their screen or I share mine, everyone's camera feed freezes, including mine. The only way to fix it is to restart the Teams client. And the only recent hardware change is that I'm now using a Kiyo Pro Ultra. Is anyone else experiencing the same or a similar issue lately?