Replies posted by EndlessNameless | Razer Insider

Replies posted by EndlessNameless

35 Replies

EndlessNameless
EndlessNamelessInsider
posted in Razer Support

how do I make a complaint????

jdsommerI've also been going through a hard time dealing with Razer customer service. I received a broken Razer Blade 15, sent it back, and then was ignored for 11 days. After calling over and over again what finally ended up working for me was that I was transferred to a customer service supervisor who refunded my order so that I could just order a new Razer Blade 15. I'm currently waiting for my bank to process the refund. All this to say, I would recommend calling Razer support with the sole objective of not hanging up until you get what you want; don't let them get back to you in 24-48 hours because they wont, don't let them tell you that what you're experiencing is normal because it shouldn't be, and don't let them tell you that you can trust them because you can't. Eventually you will be transferred to a supervisor and they can actually help you. You could probably even get an appeasement of some sort. Good luck. Hi, Thanks for your reply and advice. Calling Razer is not

9
Razer.Speedcr0ss
4 years ago
EndlessNameless
EndlessNamelessInsider
posted in Razer Support

how do I make a complaint????

sorry, I think you may have slightly misunderstood what I meant regarding the tracking number...I was referring to when they sent the FAULTY product back to me. they told me they were sending it back because it was fine (which it isn't) then they said they would Email me the tracking number for it being returned....and they didnt, they were just throwing around a £250 product without a care in the world I really appreciate that you would like to help, can you let me know what details you require me to DM you?

9
Razer.Speedcr0ss
4 years ago
EndlessNameless
EndlessNamelessInsider
posted in Razer Support

how do I make a complaint????

Razer.SpeedCr0ssHey there! Sorry to hear about your recent experience with our Support Team. This is not what Razer aimed. Please send me a PM together with your case number or email address so I can review the case history right away. thank you for your reply, but there is really no point. I have sent over Emails just to be ignored, I have reached out to Razer support on Twitter and they dont care, they ask you do DM them so they look good publicly, but when you do they just dont bother I have just received my FAULTY product back today, the worst part is I did not even get dispatch or even any tracking info to say it was on its way to me! why would I send away my mouse and mat that I need if it was working, Im not that stupid. Razer has got my money, why would they care now? Ive never been this angry over a company and I cant believe its Razer that I have lost all faith with.

9
Razer.Speedcr0ss
4 years ago
L
LewisBicknell
posted in Razer Support

Razer Nari Microphone Not Working

Hi all, is this Firmware update for the normal Nari headset? I have the ultimate and it wont let me update the firmware for some reason

10
F
4 years ago
usermac
usermac
posted in Audio

Razer Nari Ultimate Mic sensitivity issue

Hi mate, Not sure if you have sorted this issue yet, but I have had a nightmare with this since I got the Nari around xmas time. What worked for me in the end was go into discord and adjust the mic sensitivity in there. hope this helps you or anyone else having the same problem

2
P
4 years ago
T
Tecktorious
posted in Audio

Razer Nari settings doesnt work

Hi, I have had many problems and headaches with the Nari ultimate when I got it around Christmas time, but what helped for me was deleting every profile I had in synapse for the Nari, I even deleted all my other profiles for mouse and keyboard also, then start a new profile. since doing that I have never really had a problem since, apart from I have to reset my mic sensitivity every time I turn my computer on or turn back on the headset, for example, I have the setting on 26, so I move it from 26 up or down to whatever, then move the slider back to 26. If I dont do that, everyone Im talking to can all the background noise in my house, even the audio from the headphones. I had that exact same problem with the man o war as well.... I hope this helps

5
BlackFireDragon
5 years ago
W
worldawesomeTan490
posted in Mice and Surfaces

DPI Not Found

I had an issue with my mamba hyperflux were I could not adjust sensitivity settings all in synapse and with the buttons on the mouse... what fixed it for me was deleting all my profiles in synapse, then making a new profile. never had a problem since and that was about 6 weeks a go

15
W
5 years ago
Saiyan-Rox
Vanguard
Saiyan-RoxSuper Saiyan Mod
posted in Mobile

Android 9 (Pie) Now Rolling Out (Now Available For Three branded devices!)

My favourite feature has got to be the chroma lighting of course and being able to control the lighting on my wireless charger, so it blends in nicely with all my Razer PC peripherals :)

147
H
4 years ago
EndlessNameless
EndlessNamelessInsider
posted in Razer Support

Blackwidow v2 not wont turn on

thanks for replying...this morning it just started working again out of no where, which is even more strange. synapse is getting worse with every update. personally I haven't had any keyboard issues, mine have been more to do with my Nari and mamba hyper flux. Razer sell you the most expensive peripherals you can buy, then make you use them on broken beta software....disgusting move

2
EndlessNameless
5 years ago
EndlessNameless
EndlessNamelessInsider
posted in Keyboards

Blackwidow elite yellow switches "UK layout" availability

any update on this yet anyone? I got the blackwidow elite orange switches and it ok, but really missing the yellow switches on my V2 :(

5
EndlessNameless
5 years ago
H
Hartty
posted in Razer Support

hyperflux disconecting

all my problems seem to have gone away after I deleted every profile I had for everything, Im not talking about on board profiles, Im talking about the software profiles. create a new profile, and delete all the old ones. you have to do this for all of your peripherals, mouse, keyboard, headset etc.....everything has been good for me for about a week after doing that. it must be some sort of cloud save corruption. hope this works for someone

9
F
5 years ago
L
LegendOfIP
posted in Razer Support

Recent Synapse Update Broke Nari Ultimates Chat audio

the usual fix for me when I have been having problems, different to yours though....delete your Nari's profile, then make a new one. it must be some sort of profile corruption. hope this works for you

2
L
5 years ago
H
Hartty
posted in Razer Support

hyperflux disconecting

HarttyHi all, I found the problem. The mouse kept trying to switch to on-board profiles when playing games and disconnecting for a few seconds. I deleted the on-board profiles and it has fixed the problem. Like I said there was no issue until the latest synapse update but until it updates again im gonna leave the mouse empty. hope this helps. Thank you....this really helped! I was having more issues with this over the past week to the point where every time I entered synapse it froze my whole PC a couple of seconds later. After deleting on board profiles all seems to be good now. Thanks again :)

9
F
5 years ago
EndlessNameless
EndlessNamelessInsider
posted in Razer Support

Razer phone 2 and Razer wireless charger question

no, that does not happen to me. apparently that means there is a bad connection with the phone. has it always done that and never even charged your phone?

3
A
5 years ago
R
rushTealGreenOPAL247
posted in Razer Support

Razer Nari Ultimate disconnecting and reconnecting

This has happened to me since day one when I got it in the middle of December. I have tried different cables and same problem, but that doesn't rule out that it could be the USB input on the headset being dodgy....and the problem happens for me even more when I move my head with the cable plugged in, so when the cable moves it makes the windows disconnection noise, and it also makes me think that it is the USB input even more due to the fact that you are the only other person I have seen raise this issue, so we might be unlucky by getting a faulty batch.

4
F
5 years ago
R
rushTealGreenOPAL247
posted in Razer Support

Razer Nari Ultimate disconnecting and reconnecting

Ive been having this problem since day one...it is really annoying. cant tell if its software related or a dodgy usb input

4
F
5 years ago
J
JanBarton
posted in Razer Support

My headset isn't working after the last Synapse 3 update

Hi, mine has still been working since I last posted on this thread. also there is a new synapse update that I have just downloaded 5 minutes ago. try updating your synapse now, hopefully this will be the answer to your problems

22
J
5 years ago
I
Inferators
posted in Razer Support

Razer Nari Ultimate Issue

dont get me wrong, I love the Nari headset, but I cant recommend it to anyone at this moment in time

7
X
5 years ago
I
Inferators
posted in Razer Support

Razer Nari Ultimate Issue

Yeah, I totally agree with what your saying. why should be have to pay £200 for a headset that we have to do work rounds with. it should just work out the box....if you ask me, releasing a flag ship headset on beta software is a disgusting and stupid move. luckily for me, 65 - 70 is my preferred volume levels. anything higher is too loud

7
X
5 years ago
I
Inferators
posted in Razer Support

Razer Nari Ultimate Issue

Exactly the same problem....The only fix I have found for this so far is have the volume wheel all the way up, but turn the volume down in windows settings to about 65 - 70, then adjust the mic sensitivity in synapse until it stops echoing through. having haptic feedback enabled makes it so much worse, so I just turn that off when I am in discord. sorry I cant give you a definite fix, its just what works for me

7
X
5 years ago
B
box___
posted in Razer Support

Charging Razer Nari

I would say it will be fine, I do with mine and I did with my man o war. A battery will always degrade over time, no matter what device it is, whether its a phone or anything, but they are made to last for years. also the charger lead you get with the Nari is quite long, so I would say the reason for that is so that you can play and charge :)

2
B
5 years ago
EndlessNameless
EndlessNamelessInsider
posted in Razer Support

Razer Nari haptic feedback not working

I will do! thank you, I appreciate that.

4
EndlessNameless
5 years ago
BansheeSidh
BansheeSidh
posted in Keyboards

Blackwidow Elite yellow switches with french layout

Hi, I have been having the same dilemma but for a UK layout in yellow switches. I have been checking the Razer store daily for about 3 - 4 months for this to be available, and no joy. I really want this over the huntsman elite because I can route the cable from under the keyboard and through the grommet in my desk, so it looks wireless. also, Im using yellow switches with my blackwidow v2 and dont think I could use anything else again, they are amazing! I emailed Razer about this and this is the reply I got... Greetings! Thank you for reaching us back. I do see an open case query for Blackwidow Elite, as to when will a UK layout with yellow switches be available on the market. Currently, we do not have a visibility or time frame for the availability of the product. However, we have raised this to our manufacturing and inventory department already. Alternatively, you can always check our website or social media for the announcement. Should you have additional concerns, feel free

3
EndlessNameless
5 years ago
EndlessNameless
EndlessNamelessInsider
posted in Razer Support

Razer Nari haptic feedback not working

Hi mate, it was completely dead, but after about 4 uninstalls and reinstall of synapse all seems to be working at the moment. so it was obviously a software issue. this latest version of synapse has been a bit buggy

4
EndlessNameless
5 years ago
H
Hartty
posted in Razer Support

hyperflux disconecting

Ive been using the hyperflux since it came out nearly a year a go and never had a problem, until the latest synapse update. but different problems to yours, mine sometimes loads the wrong colour profile or just isn't recognised on start up

9
F
5 years ago

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