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Recently active topics

1572 Threads

FallowpulseTURQUIOSE919
FallowpulseTURQUIOSE919Insider Mini
asked in Razer Support

scratch error

I’m really disappointed on Razer gold. I have been complaining about the card I bought that I mistakenly scratched some numbers off… I sent you the card and I didn’t got anything from you… I really not feel good with what the admin is doing at all…. Please send me the numbers I scratched off… you have the reference number already. I wouldn’t be happy if I lost my 25$ the first time, second time $50 and the third time $80 Razer gold gift card please consider the fact that money is much 

2
FallowpulseTURQUIOSE919
4 days ago
Taupetechnolab699
Taupetechnolab699Insider Mini
asked in Razer Support

razor wolverine chroma v2 home button not working

I’ve had this controller for maybe over a month, and now my home button acts as if it’s sticking, everytime I press it to open my dashboard to switch between games, it acts as if I’m trying to turn off my Xbox, I’ve kept the controller in good condition and clean if regularly as I don’t like using a dirty controller. Any help would be appreciated 

1
Taupetechnolab699
4 days ago
D
Dsquirrel41Insider Mini
asked in Razer Support

i need help with my order there's an error on the payment part

I need help with an error on the payment part of my order but I got a tracking number 

0
D
4 days ago
thinkRoyalYellowcoast609
thinkRoyalYellowcoast609Insider Mini
posted in Razer Support

Razer Nari Ultimate rapidly disconnecting and reconnecting even after troubleshooting.

At first it would instantly disconnect and reconnect. Now the second audio is sent to the razer nari ultimate, it disconnects. This is caused by playing a video, pressing the windows volume button to check the sound etc. It still also randomly disconnects and reconnects. I’m guessing this might be an issue with the dongle. Does anyone know what I can do about this?

2
autowireFlavescent288
4 days ago
CoralPinkdirectroad843
CoralPinkdirectroad843Insider Mini
asked in Mice and Surfaces

how to untie the dongle?

I have such a situation, I lost the dongle from the deathadder v2 pro mouse, but I have an old deathadder v2 x hyperspeed mouse, can I somehow untie the dongle from it for a while and connect it to v2 pro until I get a new one for v2 pro

0
CoralPinkdirectroad843
4 days ago
M
MemzyyrnInsider Mini
asked in Razer Support

I mistakenly scratched some numbers off

I mistakenly scratched some numbers off from the card 

1
wirebyteFeldgrau898
4 days ago
E
edris22Insider Mini
asked in Razer Support

How to adjust camera angle in zoom app

Is there a way to adjust the Kiyo Pro camera angle when using Zoom (meeting, webinar, etc.)? When I adjust the pan/zoom settings in synapse, they don’t stick in the zoom meeting.  The camera angle on my Kiyo is way too wide for my (new) small office. (I can’t imagine someone else hasn’t asked this, but I can’t seem to find it when I search)

1
E
4 days ago
D
Dusk306810Insider Mini
asked in Razer Support

My Product Already Registered

Comprei um Razer Blackshark V2 X e quanto vou ativar cadastro do produto para ativar o 7.1 parece que o produto já foi cadastrado sendoq acabei de comprarNúmero de série (removido por motivos de segurança)número do produto RZ04-03240100-R3M1 

0
D
4 days ago
RUBYfirstAlabaster661
RUBYfirstAlabaster661Insider Mini
asked in Razer Support

Kraken Kitty Audio pauses/disconnects and reconnects

Like many my razer kraken kitty headset pops and disconnects than reconnects my audio, at first it started when my audio was too loud but now it happens whenever i use it.Sometimes, it even causes anything plugged into other USBs to disconnect and I have to restart my whole pc but it hasn't done that in awhile.This is my second pair because i used my warranty to return my first pair that did the same thing so i can’t just get a new pair and with how expensive these headphones are i expect them to work and razers customer service has not been helpful at all and keep ignoring a huge issue.I've tried uninstalling/reinstalling Synapse, unplugging and replugging my headset, disabling all other audio devices, using a powered hub, and going through and adjusting the brightness power settings mentioned in other posts.I’ve tried everything listed on the support page as well. For wireless headsets, ensure that the device is operated within the maximum wireless range and there are no other device

0
RUBYfirstAlabaster661
4 days ago
worldquickGreenBlue931
worldquickGreenBlue931Insider Mini
asked in Razer Support

ACTIVATIONCODE

İ JUST BOUGHT RAZER BLACKSHARK PRO 2023 WHERE İS MY THX ACTİVATİON CODE SHOULD I BUY ONE AS WELL LİKE İ BOUGHT THE HEADSET NOW I ONLY HAVE TRIAL VERSION

1
Razer.Aero
4 days ago
B
Barnino0Insider Mini
asked in Razer Support

Invoice for purchase

Laptop purchased (and recieved). A email was sent with url to download the invoice however defaults to home page. I checked out as guest with the initial purchase. I have now created an razerid and registered the product, however when i click ‘your orders’, its empty…… Thanks in advance

1
B
4 days ago
_Claous_
_Claous_Insider Mini
asked in Razer Support

RAZER BLACKSHARK V2 PRO (2023) Dongle not working, NEED DONGLE REPLACEMENT

Hello, My Razer Blackshark V2 Pro (2023) dongle doesn’t work anymore and I can’t use my headset on my computer anymore. Is it possible to get a dongle replacement? Thx.

0
_Claous_
4 days ago
RAZER_FTW_Dreamer
RAZER_FTW_DreamerInsider Mini
asked in Razer Support

Razer Tomahawk Door Magnet

I bought a Razer Tomahawk ATX Case in 2021, and i am having a problem with door magnets.  around last year, door magnet in the back panel got stuck and wouldn't come out any further. But i didnt really mind because i dont really open the back panel that often anyways, but yesterday front panel door magnets are not going in! I can’t close the freaking door anymore.  i tried to search for replacement parts for magnets, but no luck. Does anyone know if there is a way to fix it or replace the parts? I’ve been using razer product ever since Razer Scarab came out, and satisfied with razer, but build quality of Tomahawk is quiet disappointing :(i would appreciate with any helps. thanks

1
Razer.Aero
4 days ago
KingCarcer
KingCarcerInsider Mini
posted in Razer Cortex

[Cortex Giveaway] Share and Win Silver and SoulSlinger. Try a promo code!

It’s that time again for another great Share and Win giveaway contest! Use my promo referral code for more chances c72ea267fc46 Good luck everyone!

4
L
4 days ago
Rasmus0419
Rasmus0419Insider Mini
asked in Razer Support

fan replacement for razer rz09-03286N22-r3n1

Hello,im looking for fan replacements since the ones in the laptop have stopped working / sound terrible. Where can I find these? 

0
Rasmus0419
4 days ago
Dale_Blackburn
Dale_BlackburnInsider Mini
asked in Razer Support

Razer Basilisk V3 Stopped Working (Completely)

Yet again another failure from Razer… endless problems continue. My Basilisk V3 wired mouse suddenly stopped working, my laptop can’t see the device, synapse can’t see it, device manager can’t see it, firmware updater can’t see it… Basically there is no electricity power it receives when i plug it in. I didn’t drop my mice or something, it was perfectly fine yesterday night. I tried every method you can think of, sleep mode PC fix, uninstalling usb drivers, updates, re installing synapse, everything. It just feels like my mouse is dead on the inside for no reason. When i first bought it, without any drivers or synapse, it would still get the RGB light going on and my PC would detect a new device. But now, there is no power inside my mouse. No light.  Nothing happens when i plug it in or out, it just looks DEAD. And yes i tried different usb ports but not a different PC yet. How am i gonna fix this?   

49
D
4 days ago
E
Eroooong04Insider Mini
asked in Razer Support

Raze Hammerhead Tws x

I bought a new Hammerhead tws x, and after recharging it I notice that the right earbud is draining extremely fast, Like I used it 1 minute then after that I checked it on the razer app and it shows that it only have 80% left after using it for 1 minute. Kindly help

1
Razer.Aero
4 days ago
reviewFallowclassic896
reviewFallowclassic896Insider Mini
posted in Razer Support

Is there any solution

 

0
reviewFallowclassic896
4 days ago
C
CasspopeInsider Mini
posted in Razer Support

scratch off code

Hello, please I mistakenly scratch off some codes on my razor card. I need you to help with the redeem code

5
FiszPL
Vanguard
4 days ago
Copperbuscool986
Copperbuscool986Insider Mini
asked in Razer Support

Razer Seiren Mini - Device not migrated

Seiren Mini is being detected by my PC, but not working. Although it worked well just a few days ago. I find the problem is about “Device not migrated”.I have tried:Permissions Uninstall/Reinstall Drivers Uninstall and Restart Uninstall, unplug, restart, plug back in.but still can’t fix this problem.The information :Device USB\VID_1532&PID_0531&MI_00\7&11bc368&3&0000 was not migrated due to partial or ambiguous match.Last Device Instance Id: USB\VID_04F9&PID_02D1&MI_00\7&2ddc7713&0&0000Class Guid: {36fc9e60-c465-11cf-8056-444553540000}Location Path: PCIROOT(0)#PCI(0801)#PCI(0003)#USBROOT(0)#USB(1)#USBMI(0)Migration Rank: 0xF000FFFFFFFF0123Present: falseStatus: 0xC0000719

0
Copperbuscool986
4 days ago
W
White_FOX67_9Insider Mini
asked in Audio

why my blackshark v2 pro only 5dB

 

0
W
4 days ago
K
kambo13Insider Mini
asked in Razer Support

Razer Blade 15 Issue: Motherboard Failure After Warranty

I'm writing because I don't know what to do. In September 2021, I bought a Razer Blade 15 Advanced with an i7 and RTX 3070. For a little over two years, the laptop worked fine. Unfortunately, in December 2023, it suddenly stopped recognizing the RTX 3070 graphics card. I tried to figure out why it happened, but I couldn't. I left the laptop alone for a while. Recently, when I tried to turn it on again, the screen remained black after startup. So, I sent the laptop for service because there are no Razer service centers in Poland, where I currently live, to diagnose the issue.Unfortunately, it turned out that shortly after the warranty expired, the motherboard broke. I bought the laptop for a considerable amount ($3k USD) after saving up for a long time, and the only service center capable of repairing it wanted around $1k USD, which is an unattainable sum for me at the moment.I use a lot of Razer equipment, but this is the only problem I've encountered with this laptop. Is there anythin

2
B
4 days ago
M
marcusmxInsider Mini
asked in Razer Support

Opus, when ANC is activate, a "pop" is heard every so often, which becomes annoying

Hi, I got this problem with the audio, when I activate the ANC in the Razer Opus, a "pop" is heard every so often, which becomes annoying after a while. Is there a fix for that?

0
M
4 days ago
M
mmad_ladInsider Mini
asked in Audio

My barracuda x is always low battery even though i charged it for a whole day

is there any way to fix this? synapse doesn’t detect it either

0
M
4 days ago
mltan
mltanCEO
posted in General Discussion

What would you like to see next from Razer?

As we're closing off the year and prepping for the new one, I'd love to hear from the community what new products you'd like to see in 2015. Let me know in the comments below!

5948
sharesharpRed352
4 days ago

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