Recently active topics | Razer Insider

Recently active topics

1666 Threads

A
Abashusain231Insider Mini
asked in Razer Gold & Silver

Razer Gold Pin

Hello, I purchased a razer gold gift card from Kroger store as a gift but when i wanted to scratch off the panel to reveal the pin, i mistakenly scratched off the last 3 digits on it . please how can i get the last 3 digits i scratched off?

10
FiszPL
Vanguard
2 days ago
B
Bella231Insider Mini
posted in Razer Support

Mistakenly scratched off last 4 digits of my card

Good day sir/maI’m Bella I mistakenly scratched off the last 4 digits on my card please I would love if I can get the card information and the full code to be able to use my card I would be grateful if this gets resolved soon thankyou.

2
FiszPL
Vanguard
2 days ago
A
asfdfasdasfdfsadfasdInsider Mini
asked in Razer Support

Razer Viper 8k middle mouse button switch part number

My scroll wheel mouse button is having double clicking issues and I would like to replace it. It looks like a generic square microswitch but has no markings on it. Is there a part number for it or an equivalent switch? Thanks

1
FiszPL
Vanguard
2 days ago
A
angelo1235Insider Mini
asked in Razer Support

Basilisk X Hyperspeed Firmware update issues

Hello,When trying to update my Razer Basilisk X Hyperspeed (wireless) mouse the Firmware Update tool provided by Razer tells me to connect my Bluetooth to “DfuBasilisk” right after the first step of updating is complete. The mouse then disconnects and i assume enters said DFU mode to enable the update i want to perform. It starts blinking a blue light from the DPI button in a fast tempo.However when searching for new Bluetooth devices (any search option, windows 11) nothing shows up and the mouse reboots after a short while.What could be a possible solution for not finding DfuBasilisk to finish the firmware update?I want to update the firmware due to my mouse experiencing sudden lag spikes/unresponsiveness while having enough power in the battery.

7
S
2 days ago
E
Eclipse1133Insider Mini
asked in Razer Support

Dont see "Razer" in add hardware when trying to add legacy hardware

i cant see my 7.1 surround sound on any of my playback devices. To solve this i try to go to legacy hardware and add the hardware and drivers i need. There is supposed to be a “razer” in the second image which contains the surround sound drivers for me to install but its not there. All i see is “Razer inc” 

0
E
2 days ago
SneakiiOtter
SneakiiOtterInsider Mini
asked in Razer Support

Razer Cobra Order

Hello, I ordered a Razer Cobra on April 14. Since then, I have only gotten confirmation that the order was received. How long does it normally take for it to say it was shipped?

0
SneakiiOtter
2 days ago
S
steveonjava
posted in Razer Support

2.4Ghz Hyperspeed Multi-Device Loses Keystrokes when Mouse is Moved

I have two Razer devices that I have been testing using the multi-device feature for the 2.4Ghz Hyperspeed USB connection. They are both on the supported list of devices, but when I connect them together I lose keystrokes if I am simultaneously mousing. The devices I am using are: Razer BlackWidow V3 Mini Hyperspeed (on the latest firmware v2.01.01_r1) Razer DeathAdder V3 Pro (on the latest firmware v1.01.01_r1) To reproduce this, you have to do the following: Connect the DeathAdder as a second device on the BlackWidow's 2.4Ghz USB dongle. Open a text editor (e.g. notepad). Type a few letters repeatedly while simultaneously moving the mouse in circles. You will notice many keystrokes get missed. Also, key down events get lost so the keys appear stuck "down" and will auto-repeat once you stop typing. The reason why this is important is if you are playing a game and using the mouse for aim while using the WASD keys for movement, you will notice your movement is unresponsive and glit

13
C
2 days ago
KidDaGoat
KidDaGoatInsider Mini
asked in Razer Axon

Axon Folder Access Denied

I recently have started using Axon and I do enjoy the wallpapers and content it currently has.  Though one problem I am encountering is that when I try to access the folder for the wallpapers directly, I am told I do not have access even though I am the administrator.  This also prevents the data from syncing with OneDrive.  After a convoluted process of reassigning ownership to the folder again and again, will I get access until the next reboot. I would like to set some of these wallpapers as my lock screen.  Any thoughts?  Suggestions??  

1
B
2 days ago
hitSuperPinkAMETHYST821
hitSuperPinkAMETHYST821Insider Mini
posted in Shout out to our Razer Support Rockstars

shoutout to razer support

Just here to thank the support team, quick answer and very helpful. Thanks 

0
hitSuperPinkAMETHYST821
2 days ago
R
rapeAnissaInsider Mini
asked in Razer Support

How long after purchase should I initiate the refund process if package is lost?

As it stands, I am roughly 10 days removed from ordering a mouse off the website here. Currently, I am led to a FedEx tracking link that gives me the status of the package. FedEx is claiming that the package has not moved in quite some time and I fear the package itself may be lost. How long after the initial purchase should I begin to start the refund process. I am provide purchase information to the appropriate party should anything useful come of this post. With that said, I am pretty appalled with how difficult the “support” process is as a whole. 

0
R
2 days ago
O
Oldmorts73Insider Mini
asked in Razer Support

Ripsaw stopped working

Previous case reference 240418-001627 Sadly I am having to reach out to you again. The Razer Ripsaw has stopped working.  As per my previous email we got everything working and was last fully functional on 3rd May, Saturday.. Today my son was all set to stream and nothing is getting through the capture card.  We have looked up updating the Ripsaw and it is all up to date.  

0
O
2 days ago
T
TunagrolInsider Mini
asked in Razer Support

Soundbar from Razer Leviathan V2 Pro can no longer be switched on

Hello, is there a known issue with the Razer Leviathan V2 Pro soundbar? The soundbar no longer responds when you try to turn it on. I measured the output voltage on the power supply when idle, and it is 18.2 volts.The system was purchased in January 2024. I'm afraid there's a defect, right?

1
O
2 days ago
B
BinSodilInsider Mini
asked in Razer Support

Keyboard only "works" with Synaps open.

Yesterday everything was working just fine. Today I turned on my PC and I couldn’t type a single letter or number. I managed to login using On-Screen Keyboard and closed SignalRGB to open Synapse. Suddenly my keyboard (Huntsman Elite) started working again with the exception of the keys “o, 8, 9 and .” (as far as I have noticed). I tried plugging the keyboard in my laptop which doesn’t have Synapse and I couldn’t type anything.I already tried updating firmware, reinstalling Synapse, disabling “Demo Mode”, reinstalled drivers from Windows but nothing seems to work. Nothing has been spilled, my keyboard wasn’t hit or anything, this started out of nowhere.Edit: F7 key doesn’t work either.

1
R
2 days ago
T
Toman_9Insider Mini
asked in Razer Support

Kiyo Pro Firmware Update does not work

I cannot update Kiyo Pro Firmware. Update Button is disabled.It says Contact Support? but doesn’t say how. 

1
R
2 days ago
dekades
dekadesCommunity Cowboy
published in Razer Synapse

THE NEW RAZER SYNAPSE | Faster. Smoother. Smarter.

 Rewriting the rulebook on efficiency, the next evolution of Razer Synapse boasts a fresh, multi-threaded architecture that's up to 30% faster*. Experience unparalleled speed, fluidity, and stability with a streamlined interface that empowers users with swift navigation, enabling independent installations and precise settings configuration.Download the open beta to try this experience.Hundreds of devices supported now and more added monthly. See a full list of compatible devices here.https://insider.razer.com/the-razer-synapse-beta-53/current-supported-devices-updated-9-29-23-38805Coming in February: Select headsets, Leviathan V2, and Kraken V3 Hypersense.Coming in March: Additional new and previously released devices.For more information visit: The New Razer Synapse

24374166
Draburbanbyte455
2 days ago
buzzSapphireBluegreat596
buzzSapphireBluegreat596Insider Mini
asked in Razer Cortex

Razer Cortex broke my pc, bsod

This is quit simple, I optimized my computer, cortex fuc**up somewhere with my ram and now I can’t boot my pc, it also boot with cortex settings, witch men’s that I can’t boot my pc, and even I it does, I can barely play, and go on the web before it crash, otherwise I can’t open cortex to restore my optimisation settings because every time I try it blue screen my pc, and I know that even If I uninstall cortex the settings would still be up and still make bsod

1
buzzSapphireBluegreat596
2 days ago
K
kai13373Insider Mini
asked in Razer Support

why are your products so expensive are they ever gonna go lower ?

Why dont u ever lower the price especially for the mouses 180 dollars for viper v3 pro , like i really want that mouse but its so expensive and cant afford it right now but i need it also but you always had these prices , is there someeetime gonna be any low price for something ?

0
K
2 days ago
storysmartQueenBlue665
storysmartQueenBlue665Insider Mini
asked in Razer Support

Basilisk V3 wired rz01-0400 blinking and not detected on any device

Hello, My basilisk v3 rz01-0400  just stopped working a few days ago. The mouse keeps blinking intermittently and connects briefly and disconnects immediately non stop. I’ve tried doing a clean reinstall of synapse after uninstalling all razer related drivers but the issue persists. I cannot install any firmware update because when the prompt to connect the device appears the install button is only briefly clickable and even if i manage to click it, it automatically fails because the mouse disconnects.The mouse doesnt work on any device, synapse or not.  Is there any other option available to try?

1
R
3 days ago
B
bsweens66Insider Mini
asked in Razer Support

Options for fixing a Razer 15 Laptop footing that broke on the case

A Razer 15 Laptop gen 2022 case came apart at the back seam/connection/footing. Removed the 2 screws on back side of rear case. The metal receiver and all the plastic with it fell out of the case. I have previously owned Lenovo with solid steel case enclosures. This issue surprised me. Since the warranty is expired, any thoughts on how to get a footing/anchor to hold the case shut? Any other options or thoughts on how to correct minus using duct tape?

0
B
3 days ago
DrewTheGuy
DrewTheGuyInsider Mini
asked in Razer Support

Cobra Pro doenst show up in bluetooth

So, i bought recently a razer cobra pro.At first, after unboxing it was working normally with wireless connection and with the cable, then i disconnect from the pc to connect to my macbookafter that, when i tried to connect back to the pc, it doesnt show up in bluetooth list and neither can reconnect in the macbook again., now i can only use with the cable, the doggle 2.4 not working either. please help! thanks a lot.

1
R
3 days ago
B
BleachDealerInsider Mini
asked in Razer Support

Razer Synapse infinite login loop.

Turned on computer, and Synapse has me logged out.  I put in my information, which is correct and I stare at an infinite loading screen.  Tried restarting to no avail.

1
R
3 days ago
A
ArchVInsider Mini
asked in Razer Support

Can't update Firmware Blackshark V2 Pro

It’s brand new.  It works.  It says firmware update is required.  I download the software, select the headset, plug in the wireless dongle, plug the headset directly into the PC via USB.  The update button never becomes enabled to be clickable.  I’ve tried multiple cables to make sure it wasn’t the cable.  The one in the box charges the headset just fine and should work.  Any ideas?  It keeps harassing me to update firmware but I can’t!  Any ideas or do I need to do some formal support?

38
A
3 days ago
cartoonMirror
cartoonMirrorInsider Mini
posted in General Discussion

types of razer stickers

if you are interested spend some time and post type of razer sticker ( picture is preferred ) and the product in which you got the sticker.

1
cartoonMirror
3 days ago
C
coolphilInsider Mini
asked in Razer Support

BlackShark V2 Pro 2023 Buzzing

Right so you have fixed the buzzing/static noise while streaming and replaced it with a static/buzzing that randomly occurs while playing any sound and its ramps up when the normal sound quiets , the only way to stop this is to restart the pc. this is getting ridiculous now razor  fix this or you pay for my headset return!

2
A
3 days ago
A
autoPerubay763Insider Mini
asked in Razer Support

Razer Blackshark V2 Pro (2023) static while streaming on discord

Hello, I’m experiencing an issue with my new Blackshark V2 Pro 2023 model. I purchased and received it less than a week ago, made sure to apply all updates to both the headset and attached USB dongle, and am experiencing the following issue: Whenever I am streaming (game/show/movie/anything) in Discord, whoever is viewing the stream hears a buzz in the background. I quickly plugged in my old headset (non Razer, wired headset+mic) and the stream is no longer buzzing. My Windows is fully updated, the Razer headset is set as my default mic in windows, etc. I can’t think of any reason as to why the headset would be affecting stream audio. I have even tried muting my mic during stream. Also, the static/buzzing sound does not happen during regular voice calls in discord. I’ve also tested several other calling apps (teams, regular phone calls, etc) and have no audio issues. I have not tried streaming video on any other platform as I don’t really have another platform to test on. I’m not sure

72
A
3 days ago

Badges

View More
CookiesCookie settings