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Recently active topics

1672 Threads

ShAD0wO7
ShAD0wO7Insider Mini
asked in Razer Gear

Shipping Issue

I live in India and I want to order Razer HyperPolling Wireless Dongle. But I can’t order. Can someone please help?

1
S
2 days ago
raven_sgwc
raven_sgwcInsider Mini
asked in The New Razer Synapse | Razer Chroma App Open Beta

no access to customization options of my mice after import of old file

i tried to open the customization menu after installing synapse beta and importing my old keybind file from synapse3 and i cannot access the tab anymore. this means, that i need to remove the imported profile, but since i can only do that via the tab i cannot access, im stuck with an useless mice. does anyone know, how to remove the profile even if i  cannot access the mice tab, like the file path of the file or how to reset the mice.

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raven_sgwc
2 days ago
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Anonymous
asked in Razer Support

Razer Blackshark V2 Hyperspeed - Dongle not working

Hello, I have a brand new Blackshark V2 Hyperspeed. Wired and Bluetooth work but the Hyperspeed Dongle that was included does not seem to power on. I have it plugged directly into the computer (no hub). When I connect the dongle, there is a faint green light for one second and then nothing. My computer does recognize it but the Synapse software does not. I’ve tried different ports, different computers, and there’s no change. Edit: It works now but I’m not sure what exactly did it.

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Drabcentralfirst396
2 days ago
technoByzantinefever144
technoByzantinefever144Insider Mini
asked in Razer Support

Barracuda X bluetooth not working

Just questioning how the Barracuda X connects with Bluetooth, as it is plastered that the device has Bluetooth connectivity, and nothing I try works with connecting the device to any phone, macbook etc. The triple tap to enable Bluetooth doesn’t work, the hold for 5 seconds to enable Bluetooth, doesn’t work, and everything else I try does not work with enabling Bluetooth (doesn’t show up on phone Bluetooth, and also doesn’t show up on Razer Audio)

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besteggNeonGreen408
2 days ago
xquickAuburn235
xquickAuburn235Insider Mini
asked in Razer Support

No Access to Facebook Email Address

I recently create this account and add some funds to my Razer Gold. Little did I know I need to setup 2FA , which I cannot proceed since I dont have access to the primary email address.Can you please help how I can change my email or fix this issue as I dont want to lost the funds I have.Thanks

2
Razer.Aero
2 days ago
UnitedHornet689
UnitedHornet689Insider Mini
asked in General Discussion

Will there ever be a razer phone 3?

Recently as the nothing phones are coming out, they've reminded me of razer and the first phone I bought back then, never really knew why they stopped at the razer phone 2, but does anyone know if theyre considering making a 3rd razer phone? 

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OPALLilacclassic340
2 days ago
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EmoireInsider Mini
asked in Razer Synapse

Delete C:\Windows\Installer\Razer? Over 13GB!

My C:\Windows\Installer\Razer? is over 13GB. I’ve read from others that it can be unsafe to delete this. Is there a good way to reclaim this space? Is it actually safe to delete? 

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2 days ago
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CanaryYellowhittools757Insider Mini
asked in Razer Support

Warrenty of 2 years for Razer Kraken Kitty - Black

Hi i want to send my headset back. Since once in a while it disconnects from my pc with just the slightest moving of me. Wich just means that the cable moves. And so my audio ofcourse cuts out. Now my problem is i cant find where to start this process for the life of me. Can someone help me? 

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C
2 days ago
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nehans8Insider Mini
asked in General Discussion

Razer Naga V2 Scroll Wheel Loosening

I like my scroll wheel to be tight with a decent amount of tension to it, I made a profile for it with really high scroll tension. However it is almost never what it should be, sometimes it loosens so much that it practically has no steps at all. Sometimes it's okish but almost never what I have it actually set to. Switching profiles does nothing, plugging it in does nothing, turning it off and back on sometimes fixes it for a very short bit. Any advice? Thanks in advance!

0
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2 days ago
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nehans8Insider Mini
asked in General Discussion

Seiren mini showing up with white light and is not working

I just brought a seiren mini followed the instructions and it's only giving me a white light haven't seen anyone mention it and unsure on what to doI hooked it up and plugged it in to my computer and when into the settings to set it up bet yeah nothing any help is very appreciated.

0
N
2 days ago
AngelineLGDR
AngelineLGDRInsider Mini
asked in Razer Support

Razer book 13 montor display issues

Laptop model: Razer Book 13  When I turn on my laptop, my laptop screen has display but is very dim. What could be the possible problem and how do I fix this? Thank you!

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cargreatTurquoiseSurf929
2 days ago
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ComicalGInsider Mini
asked in Razer Support

I no longer have acess to the phone number i

How do I change the phone number if i don't have the phone number 🤦🏾‍♂️ your system is sh***y can't even use my emaily for the authorization L system.

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2 days ago
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mightyixInsider Mini
asked in Razer Support

Spacebar on new Razer Blackwidow v4 Pro repeats or doesn't work

Ihave a  brand new  Razer Blackwidow v4  Pro. The spacebar is  inconsistent, sometimes  adding  onespace,  sometimes  adding two. This message is an example of unedited spacebar issues. You can see  for yourself where the spacebar  adds  one space or two. Or, asinthis sentence or the first, where  no spaces happen when  you press the key. Sometimes it adds  a space in  the middle  of a word.Given that this is t he most pressed key on  my keyboard, I need to get this fixed  ASAP.  There are apps that I use where a spacebardoes more than just put aspace in  a paragraph or sentence.

2
FiszPL
Vanguard
2 days ago
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Abashusain231Insider Mini
asked in Razer Gold & Silver

Razer Gold Pin

Hello, I purchased a razer gold gift card from Kroger store as a gift but when i wanted to scratch off the panel to reveal the pin, i mistakenly scratched off the last 3 digits on it . please how can i get the last 3 digits i scratched off?

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FiszPL
Vanguard
2 days ago
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Bella231Insider Mini
posted in Razer Support

Mistakenly scratched off last 4 digits of my card

Good day sir/maI’m Bella I mistakenly scratched off the last 4 digits on my card please I would love if I can get the card information and the full code to be able to use my card I would be grateful if this gets resolved soon thankyou.

2
FiszPL
Vanguard
2 days ago
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asfdfasdasfdfsadfasdInsider Mini
asked in Razer Support

Razer Viper 8k middle mouse button switch part number

My scroll wheel mouse button is having double clicking issues and I would like to replace it. It looks like a generic square microswitch but has no markings on it. Is there a part number for it or an equivalent switch? Thanks

1
FiszPL
Vanguard
2 days ago
A
angelo1235Insider Mini
asked in Razer Support

Basilisk X Hyperspeed Firmware update issues

Hello,When trying to update my Razer Basilisk X Hyperspeed (wireless) mouse the Firmware Update tool provided by Razer tells me to connect my Bluetooth to “DfuBasilisk” right after the first step of updating is complete. The mouse then disconnects and i assume enters said DFU mode to enable the update i want to perform. It starts blinking a blue light from the DPI button in a fast tempo.However when searching for new Bluetooth devices (any search option, windows 11) nothing shows up and the mouse reboots after a short while.What could be a possible solution for not finding DfuBasilisk to finish the firmware update?I want to update the firmware due to my mouse experiencing sudden lag spikes/unresponsiveness while having enough power in the battery.

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S
2 days ago
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Eclipse1133Insider Mini
asked in Razer Support

Dont see "Razer" in add hardware when trying to add legacy hardware

i cant see my 7.1 surround sound on any of my playback devices. To solve this i try to go to legacy hardware and add the hardware and drivers i need. There is supposed to be a “razer” in the second image which contains the surround sound drivers for me to install but its not there. All i see is “Razer inc” 

0
E
2 days ago
SneakiiOtter
SneakiiOtterInsider Mini
asked in Razer Support

Razer Cobra Order

Hello, I ordered a Razer Cobra on April 14. Since then, I have only gotten confirmation that the order was received. How long does it normally take for it to say it was shipped?

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SneakiiOtter
2 days ago
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steveonjava
posted in Razer Support

2.4Ghz Hyperspeed Multi-Device Loses Keystrokes when Mouse is Moved

I have two Razer devices that I have been testing using the multi-device feature for the 2.4Ghz Hyperspeed USB connection. They are both on the supported list of devices, but when I connect them together I lose keystrokes if I am simultaneously mousing. The devices I am using are: Razer BlackWidow V3 Mini Hyperspeed (on the latest firmware v2.01.01_r1) Razer DeathAdder V3 Pro (on the latest firmware v1.01.01_r1) To reproduce this, you have to do the following: Connect the DeathAdder as a second device on the BlackWidow's 2.4Ghz USB dongle. Open a text editor (e.g. notepad). Type a few letters repeatedly while simultaneously moving the mouse in circles. You will notice many keystrokes get missed. Also, key down events get lost so the keys appear stuck "down" and will auto-repeat once you stop typing. The reason why this is important is if you are playing a game and using the mouse for aim while using the WASD keys for movement, you will notice your movement is unresponsive and glit

13
C
2 days ago
dekades
dekadesCommunity Cowboy
published in Razer Gold & Silver

[RAZER SILVER] How to Earn Razer Silver on Razer Insider

Insiders!It’s been over a year since we moved to the new platform, and we hope that all of you have gotten used to the new look and feel of the site. Along with the shiny new coat of paint we’ve also received a number of tune ups under the hood which means that a lot of the ways Insiders can earn Razer Silver have changed.  GiveawaysAll of our partner giveaways include prizes where anyone who enters the drawing is eligible to earn Razer Silver as long as they have reached the “Normal” rank on Razer Insider. Reaching “Normal” rank is easy. Engage in conversations and reply at least 10 times and create five topics to reach “Normal” rank. Weekly and Monthly DrawingsThe second way to earn Razer Silver is through weekly and monthly participation along with just being good community members on Razer Insider. Simply reply to the drawing threads to enter, however you must have reached “Normal” rank in order to qualify for the prize. See above for details on reaching “Normal” rank. Good Behavio

288065
cityfirstHunterGreen820
2 days ago
KidDaGoat
KidDaGoatInsider Mini
asked in Razer Axon

Axon Folder Access Denied

I recently have started using Axon and I do enjoy the wallpapers and content it currently has.  Though one problem I am encountering is that when I try to access the folder for the wallpapers directly, I am told I do not have access even though I am the administrator.  This also prevents the data from syncing with OneDrive.  After a convoluted process of reassigning ownership to the folder again and again, will I get access until the next reboot. I would like to set some of these wallpapers as my lock screen.  Any thoughts?  Suggestions??  

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B
2 days ago
hitSuperPinkAMETHYST821
hitSuperPinkAMETHYST821Insider Mini
posted in Shout out to our Razer Support Rockstars

shoutout to razer support

Just here to thank the support team, quick answer and very helpful. Thanks 

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hitSuperPinkAMETHYST821
2 days ago
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rapeAnissaInsider Mini
asked in Razer Support

How long after purchase should I initiate the refund process if package is lost?

As it stands, I am roughly 10 days removed from ordering a mouse off the website here. Currently, I am led to a FedEx tracking link that gives me the status of the package. FedEx is claiming that the package has not moved in quite some time and I fear the package itself may be lost. How long after the initial purchase should I begin to start the refund process. I am provide purchase information to the appropriate party should anything useful come of this post. With that said, I am pretty appalled with how difficult the “support” process is as a whole. 

0
R
2 days ago
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Oldmorts73Insider Mini
asked in Razer Support

Ripsaw stopped working

Previous case reference 240418-001627 Sadly I am having to reach out to you again. The Razer Ripsaw has stopped working.  As per my previous email we got everything working and was last fully functional on 3rd May, Saturday.. Today my son was all set to stream and nothing is getting through the capture card.  We have looked up updating the Ripsaw and it is all up to date.  

0
O
2 days ago

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