Recently active topics | Razer Insider

Recently active topics

1685 Threads

GAMER-JD75
GAMER-JD75Insider Mini
posted in The New Razer Synapse | Razer Chroma App Open Beta

BUG - Synapse BETA identifies my Cyberpunk Viper as Black Viper Ultimate

The new Synapse/Chroma Beta has started identifying my Cyberpunk 2077 Viper Ultimate as the regular black Viper Ultimate.  It had identified it correctly when I first installed it a few months ago, but then changed recently. The charging dock shows up as the Cyberpunk version and takes the proper Chroma effects, but not the mouse. 

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GAMER-JD75
8 days ago
N
ninomonInsider Mini
asked in Razer Support

HOW do I reach support?

Please do not link me to this https://mysupport.razer.com/app/warranty-support site cuz there is NO way to get to any “chat, email or phone” contact, PLEASE prove me wrong. hate this impossivle avasive maze shit

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G
3 days ago
appleipodlol
appleipodlolInsider Mini
asked in Razer Support

Razor Barracuda twist base snapped with four months of use

I have had the razor headset for four months and I started noticing cracks and very light squeaking when I turned the headphone joints side to side. Today the right side had a little plastic fall off, dislodging the cord. is there a way to fix/replace/Get a refund?

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D
3 days ago
cave999
cave999Insider Mini
asked in Razer Support

Razer blackshark v2 pro 2020 disconnecting randomly

Hello, i have a problem with my Razer Blackshark V2 Pro 2020 edition.The headset disconnects randomly while in use with the 2.4ghz dongle.When the problem occurs i hear beeping sound (normally 2-3-5 times) and after that the sound just stopps for abour 20 seconds or so (sometimes more) or even turn off the headset completely by itself..all drivers are updated even those on the Razer razer wireless charger, mouse, keyboard.. etc.I will share my build here also -  PC Specs * MOBO: Asrock X570 PG Velocita -  New and with warranty* CPU: AMD Ryzen 7 5800X Base Clock 3.8GHz - Turbo boost 4.7Ghz -  new and with warranty* COOLER: MSI MAG CORELIQUID 360R V2 - New and with warranty* RAM: Corsair VENGEANCE® RGB PRO 32GB (4 x 8GB) DDR4 DRAM 3200MHz C16 Memory Kit — Black 2 of the sticks are new and with warranty* PSU: Cooler Master V750 V2 gold - new and with warranty * SSD: Samsung 980 NVMe M.2- 1TB* SSD: Samsung 980 NVMe M.2- 500GB -  new and with warranty* SSD: Samsung 980 NVMe M.2- 500GB* GPU:

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cave999
24 days ago
RafaSchultze
RafaSchultzeInsider Mini
asked in Razer Support

Huntsman Elite not working after opening Synapse 3

After updating the Huntsman Elite firmware to the latest available version, I'm having problems every time I turn on the computer.When Synapse 3 opens when starting windows, my keyboard stops responding, so I have to disconnect and reconnect the usb every time I turn on the computer.It's been a very annoying situation. Because before updating the firmware this did not happen. And worse, I didn't find any way to go back to the previous firmware.The keyboard is recognized by Synapse, but it doesn't work. Only the RGB is lit. And with that I need to connect and disconnect the usb every time i turn on the computer.I would like some help on how I can request this, or go back to the previous firmware.

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J
17 days ago
A
angelo1235Insider Mini
asked in Razer Support

Basilisk X Hyperspeed Firmware update issues

Hello,When trying to update my Razer Basilisk X Hyperspeed (wireless) mouse the Firmware Update tool provided by Razer tells me to connect my Bluetooth to “DfuBasilisk” right after the first step of updating is complete. The mouse then disconnects and i assume enters said DFU mode to enable the update i want to perform. It starts blinking a blue light from the DPI button in a fast tempo.However when searching for new Bluetooth devices (any search option, windows 11) nothing shows up and the mouse reboots after a short while.What could be a possible solution for not finding DfuBasilisk to finish the firmware update?I want to update the firmware due to my mouse experiencing sudden lag spikes/unresponsiveness while having enough power in the battery.

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S
2 days ago
cafeKeyLimeventure961
cafeKeyLimeventure961Insider Mini
asked in Razer Support

Why does my Razor Synapse keep resetting my lighting profile after restarting PC?

I have a Razer Basilisk Ultimate with the charging dock, and I have set the lighting profile to be static purple, saved and updated the profile. Everytime I shut down my PC and boot back up, the mouse and dock are both cycling colours like it did when i first bought it. Every time I have to go into lighting profile, change it from static to something else, then back to static for it to stick…. Any ideas? Thank you  

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A
10 days ago
C
CraftingFNSInsider Mini
asked in Razer Support

Razer Blackshark V2 Pro Headband end snapped off

I was playing a game when I felt some pressure on the left side of my head, took off my headset to see the Headband end snapped off, and flew somewhere in my room and I can’t find it. unsure what to do because the headset’s not ever a year old

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C
3 days ago
Horog
HorogInsider Mini
asked in The New Razer Synapse | Razer Chroma App Open Beta

New Synapse - support for Philips Hue

Will the New Razer Synapse support Philips Hue?

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Horog
8 days ago
dekades
dekadesCommunity Cowboy
published in Razer Cortex

[CORTEX PC] Share and Win - Soulslinger: Envoy of Death

Hey Insiders, We are thrilled to announce that a new round of our SHARE AND WIN campaign has begun! In this new round, Razer Cortex is giving away a whopping 3 million Razer Silver and 60 Soulslinger: Envoy of Death Steam game keys to a total of 110 winners.Click here to join now! As a special Insider exclusive, the Razer Cortex team have set aside five (5) game keys just for members of the Razer Insider community! Be sure to comment and participate to be eligible. Don't miss out on your chance to win big - simply share this campaign with your friends and family! The more people you invite to participate, the higher your chances of winning. Spread the word and join us in celebrating this amazing opportunity to win incredible prizes.Campaign Duration: May 07 02:00 - May 21 02:00 UTC  How to SHARE AND WIN How to obtain more ticketsYou earn 1 ticket by joining this campaign.   You earn 10 tickets when you fill in an invite code shared by others.   You earn 20 tickets for each user who use

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16 hours ago
UnitedHornet689
UnitedHornet689Insider Mini
asked in General Discussion

Will there ever be a razer phone 3?

Recently as the nothing phones are coming out, they've reminded me of razer and the first phone I bought back then, never really knew why they stopped at the razer phone 2, but does anyone know if theyre considering making a 3rd razer phone? 

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OPALLilacclassic340
1 day ago
X
XxcharlierobxxInsider Mini
asked in Razer Support

trouble connecting Blackshark v2 pro to xbox

I’m trying to connect my Blackshark v2 Pro to my Xbox with the razer audio setup app but it wont detect the headphones. I have the usb stick plugged in and the blue light is on which should mean it’s connected but the app won’t work for them. Are the Blackshark v2 pros not supported by the app?

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M
21 days ago
B
b1k3rdude
asked in Razer Support

Mouse Scroll Wheel Jumps Up and Down

I've been using Razer DeathAdder Essential mouse for couple of months and lately when I try to use scroll wheel it started to jump up and down. Its happening in all browsers and games. If I try to scroll down the direction in the application I am using at the time will jumps  up then 1 down (and vice versa) chaotically.As per the razer support article for this issue I have done all the following to no avail -Tested in another USB socket. Checked the firmware. Windows and nvidia driver are already upto date. Used a hand blower that I use for blowing out dust from inside the PC, on the gaps between and around the wheel. I dont run Synapse or any other Razor related bloatware in the background - its a mouse.As an engineer, this to me ‘looks and feels’ like a sensor error on the mouse, I did post aanother thread for this issue but its not longer visible?! 

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H
26 days ago
aeroUFOGreennexus948
aeroUFOGreennexus948Insider Mini
asked in Off Topic Chat

AI software development company

Kodexo Labs is a leading AI software development company, combining creativity and accuracy since 2020. Our skilled group of professionals is committed to creating custom solutions that push the envelope of what artificial intelligence can accomplish. We are dedicated to providing organizations with cutting-edge technology customized to meet their specific needs, enabling them to navigate the digital terrain easily.

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A
26 days ago
J
JustAsAlwaysInsider Mini
asked in Razer Support

Razer Blade 15 Advanced camera,mic and logo lighting stopped working after bios update

I recently updated my laptop bios to the latest version, but after doing so, my camera, microphone, and logo light stopped working. I've tried reinstalling windows and drivers, but I still can't get them to work. Is there any way to downgrade the bios to a previous version or fix this issue?

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firstAMBERTangelo262
24 days ago
Z
ZulkefliArisInsider Mini
asked in General Discussion

Razer Orochi V2 Issue

I have a one year old Razer Orochi V2. Since last month, I have intermittently lost connction with the mouse. After turning it off for a few hours , it is working again. It is not caused by my computer as when it happened, I rebooted the computer but still not working. I thought of claiming warranty but it seems so difficult to do so. I cannot find a site to do so ti submit a request. Can someone kindly advice? Thank you.

6
Z
22 days ago
M
MimiPinksharpbook614
posted in Razer Support

Nommo Chroma crackling

Hi, I bought the Nommo Chroma a couple of years ago, and suddenly they have started crackling when connected via USB. Multiple computers are used. Is there anything I can do, or are they a write off?

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R
14 days ago
GinGaaa
GinGaaaInsider Mini
asked in Mice and Surfaces

Basilisk Ultimate often disconnected

I have been using the Basilisk Ultimate for more than three years and I admit that it is a very good mouse and I love using it, but since 2023 I have this problem when using it: the mouse will suddenly disconnect and after 1-2 minutes it will reconnect to my computer, or it will not connect( This is manifested by the chroma light effect on the mouse suddenly going out, and the mouse cannot control the computer's cursor ), I need to turn the mouse back on or off or reseat the 2.4G receiver, and sometimes I can see the mouse displayed in the driver in synapse, but I can't control the mouse through synapse (at this time, synapse shows that the mouse battery is 0%). This happens almost every day, I've played a lot of games, I'm sure it's not a problem caused by the game program, and even the link breaks in daily use, I'm sure it has something to do with the latest driver of the mouse or synapse3, I hope to fix this problem sooner

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retrofastPopstar175
24 days ago
L
livinglandsInsider Mini
asked in Razer Support

Razer Blade 14 2022 - NVidia GPU and HDMI out stopped working

I’m on a Razer Blade 14 that had to be serviced last year because it refused to start. After I got it back from servicing, I was only using the laptop for work, and not gaming, linked to a Prism+ monitor. Played Diablo IV yesterday and today the HDMI out stopped working. I looked at the Device Manager and the NVidia card had a message that it was blocked by Windows because of an error. Tried starting the NVidia Control Panel but it completely did not start so I uninstalled the drivers and reinstalled as instructed by most articles online. Also updated the AMD and Intel drivers. After all that, Device Manager still does not detect the NVidia GPU and the NVidia Control Panel still doesn’t start:  Does this mean that something has happened to the GPU? Diablo IV ran hot but I had the laptop on a cooling stand… Any help would be really appreciated as the laptop is out of warranty. Really frustrated that I bought a gaming laptop and haven’t really been able to game with it because of replace

6
J
13 days ago
webobur
weboburInsider Mini
asked in The New Razer Synapse | Razer Chroma App Open Beta

Asrock Taichi Razer Edition MOBOs

Hi everyone, Is there any plans for asrock taichi razer edition motherboards for the new beta version? Thanks.

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Ender7887
25 days ago
O
OpusarloInsider Mini
asked in Razer Support

Tartarus Pro not saving custom key bindings

All drivers are updated for all Razer apps.  This started to happen after the last driver update - 05/31/2023.  My profile is gone from the Tartarus Pro as are my key bindings. When I try to save a new binding, the “save” buttons dims out like it was saved, but when I check the key I see the default binding is still there.  I have re-synced it, reset the Tartarus Pro profile, restarted the PC, but nothing seems to work.  I simply am not able to customize the key bindings.  I have the Tartarus Pro, Huntsman, and Naga.  The Huntsman and Naga seem to work fine.  Also, my PC is more than adequate - everything worked this past weekend flawlessly.

6
O
11 days ago
PERIDOTdirect558
PERIDOTdirect558Insider Mini
asked in Razer Support

Synapse3 text macro not always working

I can set up a text macro in Synapse which seems to work OK in Notepad/ For example one is my email address, which I need to type in multiple times a day at work to log in to various apps. In Notepad is all works as you would expect, but when I use it “in real life”, like in a web browser to log in somewhere or in WhatsApp, it sends whatever is in my paste buffer as if I’d pressed Control/v - the last thing I copied for pasting. In a web browser and for some app login prompts, it sends the paste buffer on the first attempt after copying something, and thereafter does send my email address or whatever the text string is for that button. So I press the button, it pastes in what’s in the paste buffer, then I delete that and press the button again and my email address appears as wanted. But in WhatsApp it ALWAYS sends the paste buffer and never the email address or whatever the text string is for that button. I've tried different buttons and it always pastes instead of sending the programm

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FuchsiaPurpleONYXcool333
10 days ago
SiennaQUARTZurban304
SiennaQUARTZurban304Insider Mini
posted in Razer Support

Will mouse feet replacement void warranty

hi, Please let me know if I replace the feet on the mouse will it void the warranty?

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FiszPL
Vanguard
29 days ago
F
fermangasInsider Mini
asked in Razer Support

Multiple Kiyo Pro Cameras

Hi there, we’re a company developing a multi-camera setup. We’ve used other brands of USB cameras before and were impressed by the image quality of the Razer Kiyo Pro, however we have not been able to successfully extract video from more than one Razer Kiyo Pro camera at the same time.  We were able to install two of them and we can choose to run and extract video from one or the other, but not both at the same time. The second camera lights up and then shuts down with an error message. This is in windows, if that matters. Can you please clarify if this is at all possible? We would like to not spend developer’s time on an impossible task. And if that is the case is there a time frame when this will be possible? It’s a shame that a good camera has such limiting firmware/drivers.  Thanks!

6
H
12 days ago
H
HavokhuntrInsider Mini
asked in Razer Support

Razer Blackshark v2 hyperspeed dongle not connecting

I just bought this headset today and when plugged in the headset works fine but as soon as i try to pair with dongle i get nothing.  I was just going to return but i do like the quality of the headset so trying tech support first.

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GreenBluealleyhit784
3 days ago

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