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Recently active topics

1632 Threads

Cthugha76
Cthugha76Insider Mini
asked in The New Razer Synapse | Razer Chroma App Open Beta

Synapse 4 crashing with Helldivers 2

After playing Helldivers 2 I always have to manually restart Synapse 4, because it’s crashed or been forced to close. Maybe it’s because Helldivers 2 is using the nProtect GameGuard anti-cheating tool?When I manually start Synapse 4 it’s empty and it will take 10-20 seconds for it to re-discover my Razer devices (and start syncing RGB etc).I’ve had this issue since I started playing Helldivers 2 5-6 weeks ago. It’s the only game that’s causing this.The game and Synapse 4 (v4.0.86.38) is fully up to date. Running Windows 11 23H2.Razer devices: Core X Chroma, BlackWidow Elite, Naga V2 Pro, Nommo Chroma, Kiyo ProAnyone else with the same problem?

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Cthugha76
24 days ago
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sprt_singhInsider Mini
asked in Razer Support

Razer Iskur XL lowering by itself

Hi I purchased a Razer Iskur XL on June 2023 and I have a 3 year manufacturer warranty on it, for the past few months it has been lowering by itself, I believe there is a problem with some part of it, I wanted to know what help I can get, I do not have the box it came in so I can’t ship it back, if I could get a replacement that would be fine, please let me know because it hasn’t even been a year and it is already having a very inconvenient issue, Thank you in advance.

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S
18 days ago
Olivinesleeksecret763
Olivinesleeksecret763Insider Mini
asked in Razer Support

Has Razer encountered any culture-related issues during its operations in Taiwan?

Are there are unique features of Taiwan’s culture and community that have created tensions?If so, how did Razer address the issues?

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Olivinesleeksecret763
3 days ago
ArbyMaster458
ArbyMaster458Insider Mini
asked in Razer Support

iPhone 15 Pro Max w/ Spigen Cryo Amor Compatible with Kishi V2 (USB-C) and Kishi Ultra?

I own an iPhone 15 Pro Max with Spigen Cryo Armor Phone Case and am considering buying either the Kishi V2 that has a USB-C for it or the Kishi Ultra. However I can find any listings on the site for what cases are compatible for them so I’d like to know exactly if either the V2 USB-C or the Ultra supports my 15 Pro Max’s Spigen Cryo Armor Case.Additional question, does the Kishi V2 (USB-C) work with the 15 Pro Max?

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ArbyMaster458
3 days ago
techSugarPlumretro932
techSugarPlumretro932Insider Mini
asked in Razer Support

Razer Nari Ultimate no longer connects to PC, LED shows a rapidly blinking blue light

Have had my Nari ultimate for nearly 3 years now and I love it, best headset I have ever owned. However, about a day ago, it randomly disconnected, and now whenever it is turned on, the LED is just a rapidly blinking blue light. I’ve ran the dongle recovery tool multiple times, same with the pairing tool, and it JUST. DOESN’T. WORK!! Sometimes it works for a split second, but immediately disconnects again the second any audio comes through it. Someone please help me, because this is pretty frustrating..

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techSugarPlumretro932
4 days ago
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Kmichael224Insider Mini
posted in Razer Gold & Silver

missing digits on my razer gold card i bought at stire today

I made a mistake and scratch those numbers off the card 

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K
21 days ago
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BillE7448Insider Mini
asked in Razer Support

Missing PIN numbers

I have been having issues with missing PIN numbers on purchased cards. One card purchased for $100 is missing the final sequence of numbers, but Razer is confusing this with another card/ticket I submitted. I also just purchased a $50 card on 4/20/2024 and the middle sequence of numbers are missing. After submitting a ticket I was told this card was used on 4/22/2024. I didn’t redeem this card and the card was in my control the entire time. Besides, you cannot read the middle sequence of numbers, because if I could I would have redeemed the card myself. Razer seems to have an issue with their PIN numbers. I have noticed that it is tied to the color of the strip on the card with the light green/blue backgrounds appear to be the cards with the most issues. Razer is now creeping up on my list of cards to avoid purchasing as gifts right after Google Play.

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B
14 days ago
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HengmInsider Mini
asked in Razer Support

I can't get the 7.1 sound activation code in the mail.

I bought razer blackshark v2 x headphones. I tried to activate the 7.1 sound and it tells me that the product is registered and I can't get the 7.1 sound activation code to my mail.

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H
15 hours ago
webquickStizza777
webquickStizza777Insider Mini
asked in Razer Support

Razer Basilisk Ultimate 2.4 GHz wireless dongle.

2.4 GHz dongle connection problem Hi, My mouse (Razer Basilisk Ultimate) has a problem. If I use the normal wired USB to connect it to my PC, there will not be any problem, but when I try using my 2.4 GHz dongle for wireless use, after a couple of seconds, the mouse keeps reconnecting (keeps connecting and disconnecting by itself). I tried using it on another device. I was still facing the same problem but really less than on my PC. I tried updating the firmware and unfortunately, it did not help. I don't know how I can know if this is a hardware problem or software. Also, on my PC, I definitely tried all the USB ports that I am sure work fine.

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webquickStizza777
6 days ago
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bookautoPrune120Insider Mini
asked in Razer Support

razer ornata v3 not working on ps5

my razer ornata v3 works just fine when i plug it into anything else, my computer, exc. but when i try to plug it into my ps5 it lights up but the key’s don’t work, my ps5 isn’t the problem because i have a razer mouse that works just fine and the ports do too. i’ve tried resetting it through the app but that didn’t work either, i’ve also tried resetting it using keys and watching various videos but that didn’t work either. is anyone else having this problem?

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B
29 days ago
smjkh
smjkhInsider Mini
posted in Razer Synapse

[Feature Suggestion] Display Battery Percentage on Taskbar Widget

Started using the new Synapse Beta recently and was pleasantly surprised to find that now I can actually see the battery percentage on my Nari Ultimate headset. I find it super useful to click the Synapse Taskbar Widget to see the battery percentage but would really love it if I could just display the battery percentage of my device directly on the taskbar instead, no clicks required

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smjkh
28 days ago
connectbitFaluRed666
connectbitFaluRed666Insider Mini
asked in Razer Support

Razer huntsman mini "Tilde" (|)-button has been swapped with it's fn-button, "ESC". *help*

The last synapse download swapped the default mapping from tilde to escape. I depend on that button working as it used to, and there seems to be no way to switch it back on the synapse-app that I can find. This is the only button that has been swapped with its FN-counterpart. I can’t just re-map it back (I think?), as I can’t find a way to remap both the button, and a fn-modified version of the button. Any ideas? Have I pressed a shortcut and changed a setting? And is it theoretically possible with a work-around?

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connectbitFaluRed666
26 days ago
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Don3k2k7Insider Mini
asked in Audio

Overall sound quality and strength worsened, constant static can be heard when the mic 3.5mm jack is plugged in.

Hello fellow insidersI'm having an issue with my Razer Blackshark V2 X headset on 3.5mm analog jacks. During the cleaning process of my PC, I had to unplug every piece of hardware in the backplate. After the cleaning, I plugged the headset back in and now I'm having multiple problems: 1)The 7.1 surround sound program doesnt let me configure the 7.1 sound (The app instructs me to set "7.1 surround sound speakers" as system default, but when I set the “7.1 surround sound speakers” to default it does not detect the 7.1 headset option, only the "Realtek(R) Speakers". I tried using the Realtek(R) speakers but the quality and strength of the sound is 3x worse). 2)My headset microphone is not being detected even after replugging, and I'm constantly hearing static and myself when talking or tapping the mic. I tried re-installing the 7.1 surround sound app, looked everywhere in the windows settings, plug the headset into different ports. The issues appeared suddenly and I would be really thankf

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D
2 days ago
retroJASPERBlond528
retroJASPERBlond528Insider Mini
asked in Razer Support

Razr stream controller x initial set up and future use.

Long story short im not always the brightest i went and bought product without research and knowing requirements and the internet is misleading. I have the 'RAZER STREAM CONTROLLER X - ALL-IN-ONE KEYPAD FOR STREAMING - NASA PACKAGING' and its barely been out of the box. I understand how to hook it up but it says plug controller into PC... im guessing it has be set up on an actual PC or can this be done on a tablet?! Looks like some of the programs to be downloaded can be downloaded on windows/android. Im trying to set it up and use it on my Xbox series X and i no longer own a PC just a a smart phone and tsblet at the moment. So can i not use this product, or can it be set up and used by other means than pc? Im still not 100% like what im trying to do or what to set it up for haha and not sure what im doing with it. Again how tonset up razr stream controller x. I have android smart phone and tablet. And i use xbox series, ps4, and nintendo switch.So ya if this can be set up or i need so

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retroJASPERBlond528
16 hours ago
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sSherstyInsider Mini
asked in Audio

Kraken V3 settings not saving in Synapse, keeps wiping to default

Hello all. I just bought a Razer Kraken V3 for the first time. I’m having an issue where after setting it up in Synapse, anytime I reset my PC, or even close the program, it seems to totally wipe the settings I’ve made back to default. On PC startup, everything is back to default settings, and I can’t for the love of me figure out how to get a profile to stick. I’ve tried making a few profiles, but even swapping profiles just sets them back to default and not saves them.When I open Synapse on startup, it’s just back to these, no matter how much I toggle and enter my settings again.Clicking the mic on/off button on the physical headset doesn’t toggle the Microphone setting there like it should, and I keep setting it to 60 volume, and it defaults back to 0. My mic EQ keeps disappearing too, there’s just nothing there? Does anyone know what I can do or try to fix this issue? I just got this headset new today, and it just will not keep my settings… 

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S
4 days ago
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William681Insider Mini
asked in Razer Support

Razer 14 is not powering on

I got a Razer Blade 14 laptop in the mail today from razer.com, brand new. The screen will not turn on. But the little light icon keeps blinking green. No matter how much I press the power icon nothing shows up.When I first got the laptop and pressed the power button the LED's came on but I must've done something wrong I guess and I closed the laptop in the middle of it doing that and they never came back on.And to clarify. Yes I let the laptop charge for more than 2 hours. I'm not sure if I was supposed to charge the laptop with the blinking green light on or powering it off. But I did both options for 2 hours. Letting it charge with the blinking green light caused it to heat up to around 110F. (Doesn't seem like it should be doing that.) But with turning the green light off caused it to cool down.So overall, as far as I can tell- yes the system is on in some way, the screen is not turning on, neither are the LED's, and the fans have not turned on a single time since I got this thing.

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W
4 days ago
Asmedus
AsmedusInsider Mini
asked in Razer Support

Blackwidow V3 Mini Hyperspeed double typing problem (TR)

My friend and I are experiencing a double-clicking issue with the "Razer Blackwidow V3 Mini Hyperspeed" keyboards we recently purchased. When we bought the product, it was sold at a discounted price in limited quantities in Turkey, and many others who bought the same product are facing this issue. This product, imported from the United Nations, has a chronic double-clicking problem in almost all of them. When I sent the product to the authorized Razer service in Turkey, they said that the product cannot be repaired or replaced and returned it to me. I was only able to use the keyboard for about 2 weeks, and now I'm using another keyboard. I tried to reach out to Razer accounts in Turkey via social media, but I didn't receive any response. So far, all of my equipment has been Razer brand, and I'm only experiencing this issue with this keyboard, but it can't be resolved. I am in a disadvantaged position, and I am complaining. I demand that this issue be resolved.Thanks

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Asmedus
1 day ago
ttytom
ttytomInsider Mini
asked in Razer Support

Razer Hammerhead True Wireless X right earbud turns off when no sound is playing

The case for my earbuds were accidentally left in the washing machine, the earbuds were not in the case at this time. Since I took it out, the LED on the case was blue/violet/red. It wouldn't charge the earbuds. I tried fully charging it but the case wouldn't charge the earbuds unless the case was connected to power.I let the case fully die down and the LED is now back to normal (red/green) except when I open it, there is no LED light now. The earbuds don't charge unless the case is on a power supply.Not long after, I've noticed that the right earbud turns off when no sound is playing. I've tried to place it in the case for a bit but it still runs into the same issue.Seems like water damage has affected the case holding a charge but no idea if that has caused this new issue.The Razer Audio app suggests that the right earbud is charged so no idea what to do. I’ve seen similar threads about the right earbud turning off randomly, could this be a manufacturing defect?

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ttytom
1 day ago
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TrooXieInsider Mini
asked in Mice and Surfaces

Viper V2 PRO doesn't connect after unplugging charging cable

Hello, I hope you are having a good day. I've been a Razer product user for about 3 months, I can't remember exactly. My problem started the same day I bought/used the mouse and continues;After using the dongle for the classic 2.4ghz receiver of the Viper V2 PRO model, I charge the mouse, but when I plug the cable into the dongle again, the mouse does not move. While this is happening, the mouse appears to be connected in the Razer application and its charge status is shown as a percentage and sometimes it is shown as 0%, but after a while it gets better again.At the same time, the light on the scroll part of the mouse gives a signal by flashing white, but no matter what I do while the computer is on, I cannot solve this problem. To resolve the situation, I need to restart the computer while the mouse is in wireless state.I think the reason why the mouse sometimes shows 0% is to prevent damage to the battery when the mouse is wired charging, and it shows this status as Red*0% to the ap

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T
2 days ago
webbizCoolGrey875
webbizCoolGrey875Insider Mini
asked in General Discussion

Basilisk V3 Pro won't light up after wake from sleep

Hi there,I'm currently running a BlackWidow V4 Pro and a Basilisk V3 Pro with the Mouse Dock Pro and a Firefly V2.Everything was set up via Synapse 4.0.86.60 and Chroma App 4.0.63.68.Occasional hiccups notwithstanding, everything's pretty much running as intended. But when I wake up my PC from hibernation, everything lights up but the mouse. To get my lighting back, I need to close my Razer apps, reopen them and turn the lighting off and back on in Synapse to get it back.Mind you, it does react to input and works just fine otherwise, just doesn't light up—which is kind of the point of the whole Razer setup. As you may imagine, going through all those steps just to have it working every time my PC wakes up is a bit annoying.Would be great if you folks could chime in, I really don't know what to do at this point.Thanks! 

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webbizCoolGrey875
2 days ago
streetCinnabarleet684
streetCinnabarleet684Insider Mini
asked in Razer Support

Razer Wolverine Tournament Edition Left Stick Influencing Right Stick

There have been several other threads on this issue, but I wanted to provide my input as well. I’ve owned my Razer Wolverine Tournament Edition for over two years now and only recently developed a problem where my left stick input is causing a correlated input from my right stick. I’ve tested it with the Razer Controller Setup for Xbox app and noticed that pressing the left stick up causes the right stick to generate a phantom up signal. It’s not consistent, but it happens often enough to be very noticeable during gameplay. Is there any solution to this issue?

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streetCinnabarleet684
27 days ago
R
r3kkiInsider Mini
asked in Razer Support

Viper V3 Pro not charging

I recently bought the Viper V3 Pro and it has charging issues as well. I tried charging mine earlier today at 24%. I left it charging and went out for a bit. When I got back, I found its battery going down to 7% while having it plugged in.

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R
19 hours ago
X
Xxbrutal1tyInsider Mini
asked in Audio

Razer Kraken V3 Pro not updating firmware

So I just bought this headset and love it but it started powering off on its own so i went to update firmware and for the life of me i cant do it. There are reddit posts on the topic. I ended up getting the advanced replacement and now have the same issues with that one. Is there a trick to doing it? i follow the steps and when i get to the part where u gotta disconnect and reconnect it fails after about 4 min. Any suggestions on how to get this PoS to work??

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X
14 days ago
ZALHERA666
ZALHERA666Insider Mini
asked in Razer Support

Razer Naga Pro Sidepanel Replacement

My side buttons have stopped working consistently. I want to purchase a replacement side panel.

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ZALHERA666
23 days ago
TpogGM
TpogGMInsider Mini
asked in Mice and Surfaces

Razer naga trinity Razer naga V2 Pro side panels backwards compatable

I have a Razer Naga Trinity and I've been using it for a long time now. I've been thinking of upgrading but the side panel that I like which is the 7 buttons in a circle isn't in the V2 pro. they side panels look the same shape and size so I was wondering if it was possible to use the side panels from the trinity on the V2 pro

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TpogGM
9 days ago

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