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Recently active topics

1630 Threads

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IOLITEbuzzPear482Insider Mini
asked in Razer Support

Mouse deathadder break down

 Good afternoon, the RAzer Deahtadder wireless v2x mouse just stopped moving, the cursor on the screen moves slowly and does not respond to mouse movements.It responds to buttons only if you hold down (left or right button, or wheel). Mac OS system. The mouse didn't fall.How it all happened: I was connected to a Mac Book Pro via Bluetooth, I took out the USB connection (from the mouse) and inserted it into a nearby Windows laptop, after which the mouse stopped working correctly.

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I
1 day ago
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KaiKBInsider Mini
asked in Keyboards

Huntsman v3 Pro

It would be good if the Huntsman V3 also considered the possibility of allowing the keyboard function with secondary function to be reversed. For example, if I want to sneak I press lightly and for normal running I press completely. Unfortunately, it's difficult to describe it properly the way I mean it. But try a game where you can sneak. Otherwise it works with analog WASD, but some games don't support controllers. Does anyone have any ideas on how I could set it up with the assignment?

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K
5 days ago
AlandreaRogers
AlandreaRogersInsider Mini
asked in Razer Support

Razer BlackShark V2 Pro (2020 Version) audio gets really loud while swapping tabs/programs

Hiya, hope whoever reads this is having a great day. C: So I bought these new headphones around January 1st and have been experiencing this main issue for quite a few months, it has gotten to the point where I couldnt stand it anymore and actually bothered to try and get it resolved. I have done a clean reinstall of the Razer Synapse program a few times already to no avail, and other headphones we have in the house does not experience this issue;Issue/Bug: The Razer Blackshark V2 Pro (2020) I bought experiences a HEAVY increase in volume anytime I swap inbetween tabs while audio is already playing. And it gets so loud to the point where I am experiencing hearing issues a short while after. (An example is having Media Player playing some Music then clicking into a game or opening up my browser and my audio feels like it goes from 70% all the way to above 100%). This heavy volume increase only happens for 5 seconds then it fades back to normal volume. I am also a streamer and this audio

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AlandreaRogers
20 days ago
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leperoInsider Mini
posted in Razer Synapse

Razer kaira pro not compatible with sypnase

I just bought a Razer Kaira Pro headsets but I can’t customized through Sypnase, is it compatible? It only can be customized through the mobile app?

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L
22 days ago
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AntydrogasInsider Mini
posted in Keyboards

Hunstman mini Hypersfhit not working

Razer hunstman min stop working the hypershift function, I have windows 10, if i reasign the hypershift function to another key also doesn’t work, what can I do? Also dont know how to get the keyboard’s logs.Please help, I have no hypershift functionality. Try to get log without success. thanks

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A
11 hours ago
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noahisdabossInsider Mini
asked in Audio

Razer barracuda x speakers uneven

About two weeks ago, me and my brother were sword fighting with plastic swords. I was ducking to avoid a hit and my razer barracuda x headphones fell to the ground. And ever since, as i turn the dial on the side, the volume goes up in one ear, and half way, it stops anything coming from said ear and starts rising in the other. I have bought another pair of razer barracuda x but i want to see if i can fix the broken pair. Can anyone help?

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N
1 day ago
connectbitFaluRed666
connectbitFaluRed666Insider Mini
asked in Razer Support

Razer huntsman mini "Tilde" (|)-button has been swapped with it's fn-button, "ESC". *help*

The last synapse download swapped the default mapping from tilde to escape. I depend on that button working as it used to, and there seems to be no way to switch it back on the synapse-app that I can find. This is the only button that has been swapped with its FN-counterpart. I can’t just re-map it back (I think?), as I can’t find a way to remap both the button, and a fn-modified version of the button. Any ideas? Have I pressed a shortcut and changed a setting? And is it theoretically possible with a work-around?

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connectbitFaluRed666
26 days ago
_Xpawn_
_Xpawn_Insider Mini
asked in Razer Support

Motherboard RGB support integration in Synapse?

I am wondering if we will ever get Synapse support for motherboard RGB/Ram RGB/ARGB+RGB header support, since i am heavily invested in Razer Chroma already, and it is pretty much the biggest PC RGB/led ecosystem on the market.Personally i have an Asus motherboard with Asus Aura (ARGB + RGB), but there are also more or less similar system from MSI(Mystic Light) etc. Getting all my leds in to Synapse would really help, and i assume lots of other users would agree.I already tried Chroma Control, which is not working. Open RGB is not doing what i want, and it also bypass Synapse. I also tried some other solutions, but nothing would beat a “simple” integration in SynapseThis would be the icing on the cake :)

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_Xpawn_
16 days ago
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virtualshootInsider Mini
asked in Razer Support

Issue with Ornata V2 Keyboard: Stops Working After aprox 30 Seconds

Hello,I'm experiencing a persistent issue with my Razer Ornata V2 keyboard that I hope to get some help with. Upon connecting the keyboard to my PC, everything initially works as expected – all keys function correctly, and the backlight is on. However, about 30 seconds after connection, the keyboard completely stops responding. At this point, it also disappears from the Razer Synapse software.When I disconnect and then reconnect the keyboard, it repeats the same behavior: it works for roughly 30 seconds before ceasing to function again. Interestingly, the backlight's behavior is inconsistent; sometimes it remains on after the keyboard stops working, and other times it turns off.I have already attempted to resolve this issue by disabling the demo mode, but unfortunately, the problem persists. This issue occurs every time the keyboard is used, and I have verified that the problem is not related to the USB port or the computer itself.Any advice or solutions to this problem would be greatl

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V
12 days ago
guideTuftsBluedaily225
guideTuftsBluedaily225Insider Mini
asked in Razer Support

Razer blade 17 bass

Hello, I have an issue with my razer blade pro 17 2021. I have newest drivers of audio and everything. But my speakers they just sound awful, completely no bass, event turning on THX spatial audio, it just does nothing besides getting a little bit louder. Is there a fix to that ? Can anyone answer or provide access to support ?

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guideTuftsBluedaily225
10 hours ago
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michitukiInsider Mini
asked in Razer Support

Does Razer Kishi Ultra support in PS Remote app

Hi, I'm considering to purchase the Razer Kishi Ultra Android, before that, I would like to know does it support in PS Remote app? Thanks for the help

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M
24 days ago
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leetShockingPinkinfo334Insider Mini
asked in Razer Support

Deathadder v3 wired disconnecting when lifted

I know this happen here  but it ALWAYS disconnects when i lift up just a little, is this normal? How can I change this?

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L
24 days ago
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leetShockingPinkinfo334Insider Mini
asked in Razer Support

Deathadder v3 wired always disconnect when lifted

My new Razer deathadder v3 wired mouse disconnects when lifted from my desk, I've tried every usb port in my pc and there is no possibility that it could have been damaged as the problems were immediate and I bought it off of amazon in new condition. I have also tried the mice on my laptop (ubuntu) and same thing happens. Is this normal? Can I do something about it?

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L
22 days ago
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ldstrapassonInsider Mini
asked in Razer Support

Razer Blade 18 2023 CPU Power Utilization

Hello all,These are the specs: Razer Blade 18 2023, I9 13980hx, 64Gb RAM, 6Tb Nvme SSD, RTX 4090.I am doing tests using Cinebench R23 Multicore test and HWINFO as monitoring.I have noticed that my CPU stabilises at around 90W of power and sometimes around 85W (I’ve seen others stabilizing with 120W-130W) while having lots of thermal headroom since CPU is around 70-75C. This gives me a score of around 24k and the best I got with undervolting was around 26k, however it is usual that with this config this laptop can pull scores above 30k even 34k which I am a long way off.Also what is the setting for proper overclocking? It is common to find settings for undervolting not for overclocking.I have been trying to figure out why and could’t solve this issue so, I need your help in order to achieve max power utilization. That being config in intel XTU, Synapse, Windows and any other app.

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L
29 days ago
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voxdoskiasInsider Mini
asked in Razer Support

Razer Kishi v1 - infinitely scrolls down when I plug it in

The title kind of says it all, but for the sake of clarity:My Kishi V1 has worked flawlessly for the longest time, until recently. When I plug it in, it acts as though the left stick is held pointing down - if I happen to be in an app with a menu, it scrolls to the bottom and sticks there. Nothing I do stops this, and it persists even after I unplug the device until I turn my screen off and on again.  I’ve connected a regular controller both via bluetooth and USB-C since then and neither experience the same issue, so I’m relatively confident that the Kishi is the problem.  If it matters, I’m using a Pixel 6 Pro with Android 14, but I don’t think there was an update in the time between it working and it not working, so I would doubt that has anything to do with it. 

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V
18 days ago
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BostjanKInsider Mini
asked in Razer Support

Can I see a live camera feed (what camera sees) on my Win11 login screen?

Hi,I’ve been using my Razer Blade 14 for a while now - I switched from an Asus and there is one thing that really bothers me with the Razer, namely I cannot see a live feed from my integrated camera (which, by the way, has a terrible resolution) when I’m trying to use Windows Hello to log into my Windows 11 account.The far cheaper Asus had that but I can’t seem to find any kind of a Razer Synapse or any other Razer software that would support this feature.Can you guide me on how to do that, please? Thank you and best regards,Bostjan Klemencic

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B
3 days ago
Rovindran
RovindranInsider Mini
asked in Razer Support

Reset On-board Memory Macro

I have recently removed a macro key that I have set up in one of my profiles in the New Synapse. After that, I realise that whenever Synapse is running, my keyboard will connect and then disconnect. It will go on and on in a loop and does not end. The key was assigned in Hypershift previously. I am suspecting this might be due to the macro being saved in on-board memory and due to a clash it causes this issue. I have already deleted my Synapse profiles and this does not trigger a reset on on-board memory. Anyone could help on this?

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Rovindran
2 days ago
AcidGreenaeroportal471
AcidGreenaeroportal471Insider Mini
asked in Razer Support

Google play diamond reward

Hello.. So I won Razer Barracuda Pro from Google play diamond rewards and have not gotten it but says received? Also there's no way to track the item plz need help with this. My other support i accidentally click solved so made new one. Other people having same problem…

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AcidGreenaeroportal471
22 days ago
TIKO_77
TIKO_77Insider Mini
asked in Razer Support

Redeem prize

Hello... I have a redeem prize from Google play store. Iplace the other 2 weeks ago, and I haven't received any tracking code... Wonder if I have to talk to customer service... 

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TIKO_77
21 days ago
RAZER_FTW_Dreamer
RAZER_FTW_DreamerInsider Mini
asked in Razer Support

Tomahawk Door Magnet

The spring-loaded magnet that opens and closes the glass door is not working anymore. It is stuck in the close position and will not push out. and front panel one wouldn’t go in to fully close. Is there any way to order a new part to fix the issue that I am having with the door locking mechanism?

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RAZER_FTW_Dreamer
11 hours ago
D
DerFetzer03Insider Mini
asked in Keyboards

Razer Huntsman V3 Pro tkl Swiss Layout

Does anyone know, are there any plans for a Swiss CH Layout to come out for the huntsman v3 pro tkl. Ive been looking to buy the keyboard but cant since theres no CH layout . 

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D
16 days ago
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Bonnie0037Insider Mini
asked in Razer Support

Razer blackshark v2 x USB and Synapse

Hello, I recently bought Razer blackshark v2 x USB headset and I my synapse app wont detect them so I cant really do the settings with sound and microphone. I tried everything, unplugging and plugging into diff port, reinstalling app, restarting computer, reinstalling driver, making new account and registering headset again. Nothing works, the synapse app wont detect my headphones. Can someone give me any other tips what should I do? As I am not even allowed to contact support, because everytime I tried it moves me to comunnity page :D Thank you :)

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B
9 days ago
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KureruchanInsider Mini
asked in Audio

Razer Leviathan V2 too loud at low volume settings

I just recieve the Razer Leviathan V2 as a gift. Everything is in the title, I have to be at 4 to 6% to have a normal sound… I don’t want to modify the sound with the equalizer as I’m not an expert and well, I would prefer if there was another solution. Is there a way to adjust it so it’s loud only at 80-100%?

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K
23 days ago
T
Theo_RadicalInsider Mini
asked in Razer Support

Razer Enki Green

Hello,my Razer Enki Green has a problem: In some position the rocker mechanism is wiggling. What can i do? Is it possible to exchange the part of the chair? I don’t want to send the whole chair back...

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9 hours ago
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theYuniverseInsider Mini
asked in Razer Support

Battery bulging on my Razer Blade 15 (2021) RZ09-0369 Model

Hi there, I noticed that the battery on my Razer Blade 15” (2021) serial no. starting RZ09-0369 is bulging. I’ve checked with UK Consumer Laws and I apparently have up to 6 years to make a claim on an item I’ve bought from Razer or its authorized reseller.I bought the laptop back in Oct 2021, so I’m well aware that my 1-year complementary warranty has expired but would there be a way for me to still get a free repair or replacement for my laptop done?I think I had not noticed the swelling until I realized my trackpad was difficult to click yesterday, but it must have been swelling for a while now since, a few months ago, I noticed a little lighter area form in the middle of my screen when I would take it to and from work.Best,Antonio

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T
1 day ago

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