Solved Threads

I have blackshark v2 pro headphones, recently there is a problem with the mute button. After muting the microphone, when I try to turn it on, the microphone doesn't work, I have to turn the headphones off and on again and then the microphone works. Or unplug and replug the USB stick.I have tried updating the firmware, updating Synapse 4, even completely my computer and built a new one with a fresh install and still, just about every time I mute, I can no longer unmute. I’m about to throw these in the trash its so frustrating.

I just bought new brand black shark v2 x and when I want to register it, it says this device has been registered, pls help me to fix it

Hello, I'm having an issue with my Razer BlackShark V2 X where the 7.1 surround sound activation code is showing as "already used." Here are my details: SERIAL ID:(removed for security purposes) PRODUCT NUMBER:RZ04-03240100-R3M1 DATE OF PURCHASE: [2026-07-16] PLACE OF PURCHASE: online store I have not activated this code before. Could someone please check on your end whether this code/serial has already been registered to another account, and help me get it resolved? Thank you! 

I mispelled my email address and now cant see my order, how can i update it so i get my emails

I need to know if the HyperSpeed Wireless Dongle will work with my Viper V2 Pro, even though the original dongle that came with the mouse no longer works.I'm currently using the mouse only with the USB cable, and I'd like to know if it will work wirelessly if I purchase the HyperSpeed Wireless Dongle.I bought this mouse in Argentina. The original dongle stopped working, and I followed all the troubleshooting steps recommended by Razer Support, but nothing solved the issue.Before purchasing the HyperSpeed Wireless Dongle, I would like to confirm whether it will allow my mouse to work wirelessly, even if the original dongle is no longer functioning. [removed by moderator]

Hello Razer Support,I am able to log in to my Razer ID using my email address and password. However, I cannot complete the login process because SMS Two-Factor Authentication sends the verification code to my old phone number.Unfortunately, I no longer have access to that phone number, and I no longer remember the number itself.I would like to request that the SMS Two-Factor Authentication be reset or removed so that I can register a new phone number.I can verify that I am the owner of this account. I can provide:My current Razer ID email address My backup email address Proof of ownership of my registered Razer device Any other information required to verify my identityThank you for your assistance.

I just bought Razer Hammerhead V3 HyperSpeed headphones, but when I connect them, the app shows the error "Unable to find device." Can you tell me if there's a way to fix this?• I reinstalled the app• I rebooted the phone

Hi,I recently purchased a Razer Raiju V3 Pro. When rotating the right analog stick, I notice an abnormal noise, similar to a crackling or mechanical friction sound. The stick also feels unstable/not smooth during movement, as if there is some internal mechanical play. The controller is new and has not been dropped or damaged.

It worked perfectly for the first days but now that I started to use it it scrolls up and down instead of changing the volume

Hello, I recently purchased a Razer BlackShark V2 X headset, but the 7.1 Surround Sound activation code appears to be already used. There was no unused activation code inside the box, and when I tried to register the product, it showed that the activation has already been redeemed. I bought the headset from Iran (online store) Please help me by providing a new activation code. Thank you.

Just recently got Viper V4 Pro. Seen people talk about this on reddit and hope if anybody could shed some light on the matter. The LOD feels high for me on Viper V4 Pro when using low LOD settings, especially in comparison to Viper V3 Pro. I am able to perform tracking motions by hovering the mouse above my pad without the skates touching. Never tested the mouse with stock/base FW. Saw there was a FW update on launch and figure it had to do with their web based synapse, so just performed the FW update right away. Also I think there’s a distinct jitter timing at 8khz when performing swipe test on MouseTester that’s not present on Viper V3 Pro on 8khz. Wonder if anybody could possible educate me on the matter as well. Thank You for taking the time to read this post. Hope you all have a wonderful one 

How do I change my old mobile number because I can no longer access the code for my old number?

Hi, How do I change my old mobile number because I can no longer access the code for my old number?

 Synapse 4 bricked 2 of my 3 Naga Left-Handed Edition mice (CRP DISABLED, firmware.bin mass storage). My last unit can't save onboard profiles reliably through Synapse 4 either. I need Synapse 3 to safely configure it.Already tried:- All official download links → redirect to Synapse 4- Filehippo/Softonic bootstrapper → servers are dead- Archive.org v3.3.0508 (2018) → too old for the Naga LH, and still tries to install Synapse 4- Extracting the 2018 installer via 7-Zip → GUI/service EXEs only, no USB drivers, wrong version- Offline install (network disabled) → installer refuses to continue- OpenRazer (Linux) → can't write onboard profilesWhat I'm looking for: If you still have Synapse 3 installed (v3.5+, 2020 or newer), could you zip and share the following?- `C:\Program Files (x86)\Razer\Synapse3\`- `C:\Program Files (x86)\Razer\DeviceDrivers\`- `C:\ProgramData\Razer\Installer\`Or better yet: the cached MSI packages from `C:\ProgramData\Razer\Installer\Razer Central\Packages\` or `C:\W

Hi my Dongle has stopped working. Can I buy a replacement dongle? 

I think I’ve tried everything. Including a factory reset, getting it out of demo mode, and uninstalling / reinstalling drivers. Can somebody look into my product serial number please.

Last night my mouse ran out of battery so I plugged it in to charge but it didn’t turn on, I left it charging overnight and today it still has not turned on and wont turn on even after pressing down on right and left click and mousewheel for 7 seconds.

Previously, I had a Razer Blade 14 and adored it, now I’ve got an 18 and was impressed over the past week or so I’ve had it, until yesterday. The problem is as follows: My laptop will not charge further. It says it is charging, the charger is plugged in, but the number never increases. First, it was at 100%, then I unplugged it and plugged it back in after it dropped to 98%, rinse and repeat again at 96%. It now does not charge past 96% despite being plugged in for hours. Presently, I have shutdown my laptop entirely and left it plugged in for the whole night, then booted it up this morning, only to see it sitting at 96% still. All signs indicate that it is charging, so I’m not sure why the percentage isn’t going up. I’ve read that Windows settings might erroneously cause the percentage to display like so, but spent all my time prior to work this morning messing with them, restarting a few times again to no avail. Currently, I’ve left my laptop shut all the way down and unplugged while

My Razer Blade 15 (2023), model RZ09-0485, cannot boot any Windows bootloader due to a locked Secure Boot state. My device is out of warranty, but this is a known Secure Boot firmware/certificate issue, not a hardware fault — I'm requesting the recovery firmware package to reset the Secure Boot keys / Platform Key for my model.I believe this is the known Secure Boot key invalidation issue affecting Blade laptops in 2026 (related to the 2011 Secure Boot certificate expiration / CVE-2023-24932 transition).Device details:- Model: Razer Blade 15" (2023) — RZ09-0485- CPU: Intel Core i7-13800H- RAM: 64 GB- Storage: Samsung MZVL21T0HCLR-00B00 (1 TB NVMe)- BIOS: AMI Aptio (engine v2.22.1287, 2023), Razer BIOS v1.03- ME Firmware: 16.1.25.2049(Serial number and proof of purchase available by PM on request)BIOS Security tab status:- System Mode: Deployed- Vendor Keys: Active- Secure Boot: Enabled (greyed out — cannot be toggled to Disabled)- No "Key Management", "Reset to Setup Mode", or "Restore

registered my headphones, they show up, but I didn't receive an activation code to my email and I can't do 7.1, what should I do?

Hello, I would like to update the phone number associated with my account. Could you please assist me with the process? Thank you for your help

Does anyone know how to fix an issue where for example if i load any game it suddenly makes my headset become like 70% louder or quieter every time i boot up another game. i look for fixes but internet so far is only telling me to change stuff in my sound properties and it hasn’t worked yet.

Hello, I bought a Razer Kaira X headset, i registred it in the forum, put my email ect, but i didnt get the Activation Code for surround 7.1, can someone explain me how it work ?

Good day, dear colleagues,last week I purchased your Razer BlackShark V2 Pro 2023 headphones on Amazon. I am a big fan of your company and own many Razer devices due to their high quality. However, I encountered a problem: with the Razer BlackShark V2 Pro 2023 headphones, when I play Counter Strike 2 or generally listen to music or watch videos, the sound becomes muffled and sounds like it is coming from a barrel, making it sound terrible.it seems to me as if something muffles the sound and it creates an effect like in a barrel, as if some limiter prevents the sound from being clear and good and muffles it and the sound comes out like in a barrelmaybe there is a way to reconnect the headphones to the computer, i.e. completely remove it somehow and reconnect it, or download a new driver, or enable some function somewhereI have Windows 10 64-bit. I have downloaded all the necessary software for Razer products, including Razer Synapse, and adjusted the sound and gaming mode to my preferen