Unanswered questions | Razer Insider

Unanswered questions

11319 Threads

Copperbuscool986
Copperbuscool986Insider Mini
asked in Razer Support

Razer Seiren Mini - Device not migrated

Seiren Mini is being detected by my PC, but not working. Although it worked well just a few days ago. I find the problem is about “Device not migrated”.I have tried:Permissions Uninstall/Reinstall Drivers Uninstall and Restart Uninstall, unplug, restart, plug back in.but still can’t fix this problem.The information :Device USB\VID_1532&PID_0531&MI_00\7&11bc368&3&0000 was not migrated due to partial or ambiguous match.Last Device Instance Id: USB\VID_04F9&PID_02D1&MI_00\7&2ddc7713&0&0000Class Guid: {36fc9e60-c465-11cf-8056-444553540000}Location Path: PCIROOT(0)#PCI(0801)#PCI(0003)#USBROOT(0)#USB(1)#USBMI(0)Migration Rank: 0xF000FFFFFFFF0123Present: falseStatus: 0xC0000719

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Copperbuscool986
1 day ago
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White_FOX67_9Insider Mini
asked in Audio

why my blackshark v2 pro only 5dB

 

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W
1 day ago
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kambo13Insider Mini
asked in Razer Support

Razer Blade 15 Issue: Motherboard Failure After Warranty

I'm writing because I don't know what to do. In September 2021, I bought a Razer Blade 15 Advanced with an i7 and RTX 3070. For a little over two years, the laptop worked fine. Unfortunately, in December 2023, it suddenly stopped recognizing the RTX 3070 graphics card. I tried to figure out why it happened, but I couldn't. I left the laptop alone for a while. Recently, when I tried to turn it on again, the screen remained black after startup. So, I sent the laptop for service because there are no Razer service centers in Poland, where I currently live, to diagnose the issue.Unfortunately, it turned out that shortly after the warranty expired, the motherboard broke. I bought the laptop for a considerable amount ($3k USD) after saving up for a long time, and the only service center capable of repairing it wanted around $1k USD, which is an unattainable sum for me at the moment.I use a lot of Razer equipment, but this is the only problem I've encountered with this laptop. Is there anythin

2
B
1 day ago
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marcusmxInsider Mini
asked in Razer Support

Opus, when ANC is activate, a "pop" is heard every so often, which becomes annoying

Hi, I got this problem with the audio, when I activate the ANC in the Razer Opus, a "pop" is heard every so often, which becomes annoying after a while. Is there a fix for that?

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M
1 day ago
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mmad_ladInsider Mini
asked in Audio

My barracuda x is always low battery even though i charged it for a whole day

is there any way to fix this? synapse doesn’t detect it either

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M
1 day ago
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dvenmanInsider Mini
asked in Razer Support

Razer Kiyo on MacBook stopped working

My Razer Kiyo on Macbook Pro has been working fine for ages. Today,. the Macbook won’t recognise it.  I’ve tried another Kiyo on this Macbook no joy.  Tried on another Macbook Air - no joy with either. Both cameras work fine on a Windows box so I’m of the opinion it’s a MacOS issue ? MacOS 14..4.1 Any suggestions?

3
B
1 day ago
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Stian-Andre-SlyngstadInsider Mini
asked in Audio

Razer blackshark V2 pro

Is there someone that can help me with a brand new headset that has buzzing sound in the backround. tested all USB slots and still there. i reinstalled the app and still there. help please :)Its on the Razer blackshark V2 pro 2023 edition

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S
1 day ago
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LeemoonWolfInsider Mini
asked in Audio

Blackshark v2 pro 2023 audio problems

 So, I opened a ticket with support and the email I received told me to check this place out while waiting for a response. I see many others here have similar issues but no fix has been posted. Might as well share.I have two issues with the audio of my Blackshark v2 pro 2023 headset. I have an MSI Alpha 17 c7v Windows 11 laptop and I have tried every possible solution I could find on Google and the Razer troubleshooting guide. The headset’s volume slider changes the master volume of Windows instead of just the headset. Also, Windows recognizes the headset as ‘speakers’ instead of ‘headset’. I don’t know if that could be the issue here, but I had another headset before this one, a wired one, and it had no such problem.  A friend of mine has a 2020 version of this headset and told me he has no such issues.   When there is no audio playing, the headset produces some white noise and crackling sounds. While there is audio playing, via YouTube for example, there is no such problem. Also, maj

3
S
1 day ago
amarfa2
amarfa2Insider Mini
asked in Razer Support

My Razer blade touck screen 4K stop working any idea how to fix this?

The touchscreen on my device isn't working, and I have an Unknown USB Device that is recognized. I've read numerous posts online about this issue, but there are no solutions from Razer support or anyone else. Resetting to factory settings is not an option for me.Does anyone have any advice?

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amarfa2
1 day ago
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mehertuInsider Mini
asked in General Discussion

Cant adjust single digit DPI on Synapse Beta

I was excited to see that Viper 3 Pro support was added to the Synapse Beta, but I am not able to adjust the DPI in single digit steps as advertised (and supported in Synapse 3). Will this feature be added to the Synapse beta?

1
FiszPL
Vanguard
1 day ago
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PM1835C03709384Insider Mini
asked in Razer Support

Upgrade Windows 11 Home to Pro version - Blade 18

HiIm trying to upgrade my Windows from Home to Pro version but, after get the original upgrade key from Microsoft retalier, while the progress is in beginning an error pops up telling that I dont have a digital license or valid product key.Based on that Im wondering if you could help me to install de Windows 11 pro verstion without to format or bring laptop to original parameters, in order to keep save all work that I had to organize a big bunch of professional folders and files.Thank u very much

6
P
1 day ago
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XxHaruoZxXInsider Mini
asked in Razer Support

I was scammed and I'd like to get information on where the money went

I don’t understand the user interface on this website, so I apologize if I’m on the wrong section of this site.Anyways, I was scammed via death threats and I have the receipts. I have additional context and proof of me being scammed.Is there a way for me to contact Razer via email?

0
X
1 day ago
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GakiandriceInsider Mini
asked in Razer Support

razer kitty headset disconnecting

I’ve had my razor kitty headset since Christmas 2021 and they’ve recently started disconnecting a lot with a popping noise. I’m not sure if it’s a razer synapse issue because it’s everytime I move my laptop slightly it disconnects like there’s an issue with the usb/wire that’s broken ?? Is there a way I can fix this if it’s a wire issue ? Kinda upset they’re not even that old and they’re already showing signs of wear and tear :(

62
M
1 day ago
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punkt34Insider Mini
asked in Razer Support

Can't select output device in the 7.1 Surround Sound app.

Can’t get it work. The dropdown menu is disabled.I’ve removed the 7.1 audio device from the system earlier (Windows 10, 64bit). And now when I re-install the app it doesn’t add the 7.1 device to the list of devices.This official tutorial didn’t help. According to the tutorial:1) On the step 9 I don’t have the “Razer” in the list of manufacturers.2) Although I have a “Razer Device” in the list shown on the step 7. But it doesn’t help, because when I choose it, the next step just tells me that it’s unanble to find driver for the device. And no other options.The headophones themselves are working, I hear sound. But it works just like an ordinary stereo headset.Please, help to resolved the issue.  

12
Esbern85
1 day ago
leetbusVividCerise468
leetbusVividCerise468Insider Mini
asked in Razer Synapse

Razer Synapse 3 LibWebP vulnerabilities (CVE-2023-1999 & CVE-2023-4863)

Hello, In September 2023, Google published CVE-2023-4863 and CVE-2023-5217 to address vulnerabilities in WebP (a compression format for images on the web) and libvpx (a software video codec library) that may result in remote code execution. The subsequent impact to Microsoft products has been documented in the Security Update Guide and the MSRC blog. Google is aware that exploits exist for both vulnerabilities.These CVEs are both categorised as High Severity and we are notified that “A verified remote code execution exploit is publicly available for one or more weaknesses related to this recommendation.”Currently we have 4 machines that appear to have Razer Software installations that have this 3rd party component included and are therefore being flagged as affected by both CVE-2023-4863 and a separate (earlier) WebP vulnerability CVE-2023-1999 (I believe the existence of these 2 vulnerabilities are why all 4 of our affected devices are being flagged as High Risk in our vulnerability m

16
leetbusVividCerise468
1 day ago
Aromack
AromackInsider Mini
asked in Razer Support

Huntsman v2 Number lock always "off"

When ever I boot up my computer and before log in to Windows 11 my number lock is always off. Is there a way to change this to always on?  I have already edited the windows registry to have the number lock turn on, but that only works after log in. I want number lock to turn on as soon as the bios initializes the keyboard. Is this possible? 

1
Aromack
1 day ago
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VermilionfreshFIRE308Insider Mini
asked in Razer Support

Razer Blackwidow V4 Pro Key Not working

The D key on my keyboard rarely is detecting input. Maybe 1 every 50 attempts.I have triedcleaning it with compressed air removed the key, no debris found updating all drivers plugging the keyboard into another pcAny advice or ideas on how to fix this? The keyboard is only a few months old.

21
E
1 day ago
I.Hamza
I.HamzaInsider Mini
asked in Razer Support

How can i fix my usb dongle for my viper v2 pro ? My computer is not detecting the dongle at all.

it started happening a few days ago. I fully charged the mouse but still the computer does not detect the usb dongle.

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FiszPL
Vanguard
1 day ago
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barcobasurero017Insider Mini
asked in Razer Support

Razer Deathadder Essential RZ01-03850

I recently just bought the mouse mentioned in the title. After a few days of use, the mouse light stopped being on and was suddenly turned off, I have tried to investigate the root of the problem, but I can't find it, this happened to me exactly after updating the app using Razer Synapse 3.Only the RGB light I can configure it in the two modes available for this type of mouse, but when I close all the Razer applications completely, since they consume resources in the background, the light turns off, and there is no way for it to stay on, even reinstalling everything, drivers, applications, device manager, disconnecting and connecting to USB connections, restarting the PC, entering the bios. The light never turns on and stays off, it only turns on when I open the app and turns off again if I close the Razer Synapse 3 app.The Razer Synapse 3 application recognizes it exactly as the same name as the brand indicates. Is there a possibility that it is due to a Firmware problem and is there

1
SugarPlumrushcity349
1 day ago
C
CSD1965Insider Mini
asked in Razer Support

Razer bad customer service

My RAZER BLACKWIDOW V4 PRO  r key double types. Razer has no e-mail, so I can return keyboard or send me rreplacement orange switch. I will not nor advise anyone to buy their product Bad customer service.

1
FiszPL
Vanguard
1 day ago
JASPERthinkMilk717
JASPERthinkMilk717Insider Mini
asked in The New Razer Synapse | Razer Chroma App Open Beta

lewis

How do I change the colour on my keyboard and mouse on Xbox x 

1
FiszPL
Vanguard
1 day ago
17Spirit
17SpiritInsider Mini
asked in Razer Support

¿Any problems with razer 16 or others with WINDOWS 11 PRO?

¿Any problems with razer 16 or others with WINDOWS 11 PRO?With driverswith future update?

1
FiszPL
Vanguard
1 day ago
autoinfoBazaar973
autoinfoBazaar973Insider Mini
asked in Razer Support

Razer Gold scratch card support

Hi, I mistakenly scratched off few digits on my gift card from the middle while scratching it. I need help on how to get the missing codes, it’s $100 and $50 card  

1
FiszPL
Vanguard
1 day ago
easyArcticLimeweb401
easyArcticLimeweb401Insider Mini
asked in Razer Support

New Razer Moray Earbud Not Working

I just got the new Razer Moray earbuds today and I was hyped to use them and sadly one earbud is not working. I already unplugged and plugged it back in multiple times onto different devices and nothing the left side is the only one that works. Any help on what I can do?

2
HRyanH
1 day ago
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wandefli3Insider Mini
asked in General Discussion

Razer key light chroma visibile in BT but not connecting to the app

Hi!I bought this in 2023 but can't find the invoice so not sure I can still talk to Razer for an RMA - anyways, i have this issue where the device was working just fine and at some point stopped connecting to the app (bt device is visible so its not that). Any ideas besides resetting?

0
W
1 day ago

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