Unanswered questions | Razer Insider

Unanswered questions

11322 Threads

CORALXanadugreat148
CORALXanadugreat148Insider Mini
asked in Razer Support

Sila app, connection to the server failed

I recently got a new phone and followed the steps to reconnect the app. Phone is paried via bluetooth and it is on the same network as the phone, but the app just say “connection to the server failed. check your internet connection.”.Is there a solution for this or does the app / router need an update?I was lucky that I enabled the webui so I can access the router. 

12
H
1 day ago
AMETHYSTPearlAquageo673
AMETHYSTPearlAquageo673Insider Mini
asked in Razer Support

DEATHADDER v3 pro scroll wheel broke after a month

after a month or two of usage my deathadders V3 pro scroll wheel has simply stopped working. How do I get this exchanged or fixed?

0
AMETHYSTPearlAquageo673
1 day ago
Beaker_22
Beaker_22Insider Mini
asked in Razer Support

Intel AX210 in Blade 14 (2023)

Just curious if anybody has tried swapping the Qualcomm card for an Intel Ax210 in a 2023 Blade 14 and, if so, what result. I gave it a shot, but the OS only recognized the Bluetooth module, not the Wi-Fi module, even after driver install. Seems an odd outcome to me…

14
S
1 day ago
eggLemonChiffonpoly192
eggLemonChiffonpoly192Insider Mini
asked in Razer Support

razer deathadder v2 x hyperspeed not working

My mouse, as listed in the title, is slowly drifting across my screen and doesn’t respond to ANY inputs. I can’t use my mouse at all and I have bought the mouse April 25, 2024.Cleaning my surface (Issue persists)Trying a different surface (Issue persists)Plugging in the mouse into another PC (issue persists. So I know it’s in the mouse itself and not my PC.)Tried resetting my mouse to factory default settings through holding down mouse button shortcuts I’ve googled but none have worked.Cleaned the sensor (Issue persists)Used a different mouse (Which is the one I’m using now and it’s working fine.)Tried using the mouse with Razer Synapse closed (Issue persists)Tried restarting my PC (Issue persists)Edit: When I check battery, the battery indicator was in the red. It can still power on and connect to synapse but I can’t move my cursor or click. I tried replacing it with another battery but the indicator is still red.

0
eggLemonChiffonpoly192
1 day ago
A
awesomeAureolincamp098Insider Mini
asked in Razer Support

Any ideas? Razer Kiyo Pro Ultra installation broke my audio and video?

I just installed my Kiyo Pro Ultra. I plugged it into my Acer Predator laptop. It installed Razer Synapse. I could initially adjust the webcam picture (which looked great while configuring it). And after pressing “save”, all things broke while running Synapse. Now, while running Synapse, Windows does not recognize any audio devices - system internal or my goXLR mini - there are no audio devices available. Similarly, there are no webcam devices available to choose. Running Synapse lets me theoretically adjust camera settings, but when trying to do so I see now is a fully white square  instead of a picture and there is no red light on the Camera.I’ve tried: restarting windows, uninstalling and reinstalling synapse, unplugging all devices, replugging them in, resetting the Kiyo to factory settings. So long as Synapse is not running / the Kiyo is not plugged in everything works well on the machine. The second I either run synapse or plug in the camera everything breaks.So net net, the Kiyo

7
bitLiverDogsCITRINE960
1 day ago
T
TRP-OfficeInsider Mini
asked in The New Razer Synapse | Razer Chroma App Open Beta

The 2024 Razer 18 is not recognized

2024 Razer 18 无法识别

1
G
1 day ago
C
CoronaAceInsider Mini
asked in Razer Support

Deathadder v3 pro works only without Synapse installed

Hello,My Deathadder v3 only works without Synapse installed on PC. Tried a clean install and still didn’t manage to get it to work properly with Synapse. The issue with my Deathadder v3 and Synapse is that the mouse keeps disconnecting from the dongle and the dongle disappears from the Synapse software under listed devices. Is there a way to install old firmware on the mouse or older Synapse that actually works?Thanks.

0
C
1 day ago
D
DakotaStallman11097Insider Mini
asked in Razer Support

switches for razer huntsman elite

I've had the razer huntsman elite RZ03-0187 for a few years now and I love it but I want to change the switches for something smoother/more quiet. I see some places sell 4 packs of the red linear opto mechanical switches but I'm wondering if there's a whole pack I can buy? Or would it just be better to buy a new key board with the quiet switches? 

0
D
1 day ago
Budi58
Budi58Insider Mini
asked in Razer Support

firmware & bios update on razer 18

Had 4 updates today. All have been executed but I continue to receive messages saying I have new updates which are the same ones I just ran. How do I get rid of the message?

0
Budi58
1 day ago
Deshi
DeshiInsider Mini
asked in Razer Support

My Leviathan V2 Soundbar Suddenly Stopped Working Today

The soundbar lights up and turns on, but is not detected in my Synapse (v3), latest firmware install is not able to detect my leviathan. I tried multiple working USB-C - USB-A cables connecting to my PC, still nothing. I checked my pc drivers, my monitor output is heard, so I know it has to be solely an issue with my Leviathan.I tried searching for it in my device manager, it is also no longer there. All other device apps are fine, like my Razor Microphone and other products. Please help. I was thinking if someone can even help me set-up a mail for repair? It is still under warranty

11
G
1 day ago
SASAxROGUE
SASAxROGUEInsider Mini
asked in Razer Support

Razer Gold Scratch Error - Damaged PIN

Please I need help. I tried calling the support number and submitted a ticket on the website. I had purchased 3 Razer Gold gift cards (A total of $500!) but when scratching behind the card not all numbers are completed. I tried to go back to the store to report the damage pin but I was turned away due to their policy said that all sales are final.  There is already a ticket submitted but it’s been a few days now and no response. Please help! 

1
SASAxROGUE
1 day ago
X
xmi01Insider Mini
asked in Razer Support

Razer Synapse issue

Is there a way to make it so that Razer Synapse stops disconnecting my Razer devices every 30 seconds? The whole purpose of purchasing the Kraken Kitty was because of the LEDs and the customization, but for over a year now, I have had to do everything with the LEDs off because Synapse will disconnect and reconnect the headphones which make a REALLY loud short ear-piercing noise when doing so, which has caused hearing issues for me (and yes, the lights are unironically the issue with the headset). My mouse also gets disconnected actively when playing a game; I can’t keep the mouse still for longer than 3 seconds that it gets disconnected all the time for a solid 60 seconds. Is there a way to please fix this? It’s really annoying and I don’t want to give up on the products over something as ridiculous as the software causing issues. Any help would be appreciated. Thank you!

0
X
1 day ago
autowireFlavescent288
autowireFlavescent288Insider Mini
asked in Audio

Razer Nari keeps connecting and disconnecting

​​​​​​Hello. I own Razer nari for over a year and I now have a problem with the headset constantly disconnecting and unsuccessfully reconnecting with the sound like when you are out of reach when sounds start playing. I tried to change usb slots for the dongle, but it did not help. When in the sound settings tab, it endlessly re updates with "Razer nari chat" and "Razer nari game" as an option. Previously, when I played Skyrim, the headset crushed when I played and charged it at the same time, but it was exclusively Skyrim. There are no other effects on the system, only infinitely reconnecting headphones. Restarting pc and turning the headset on/off also did not help. I tried updating the drivers and reinstalling Razer synapse, but that did not help. The headphones hadn't had any physical damage. Connecting via USB to the pc does not seem to have any effect, except my pc refuses to detect headphones at all. Also, when I enter the sound settings, the window sometimes crashes. Dongle rec

2
autowireFlavescent288
1 day ago
Firebrickretroreview212
Firebrickretroreview212Insider Mini
asked in Razer Support

Razer Ornatfa V3 X maltfunctfioning

As yjou can see tfrom myj tfyjping here, myj ]keyjboard has stfopped wor]king correctflyj. Itf is onlyj a\boutf a montfh old and has had no spills on itf. I have cleaned itf and used an air can tfo tfryj and clear outf an\yj dustf, butf notfhing changes.

0
Firebrickretroreview212
1 day ago
FallowpulseTURQUIOSE919
FallowpulseTURQUIOSE919Insider Mini
asked in Razer Support

scratch error

I’m really disappointed on Razer gold. I have been complaining about the card I bought that I mistakenly scratched some numbers off… I sent you the card and I didn’t got anything from you… I really not feel good with what the admin is doing at all…. Please send me the numbers I scratched off… you have the reference number already. I wouldn’t be happy if I lost my 25$ the first time, second time $50 and the third time $80 Razer gold gift card please consider the fact that money is much 

2
FallowpulseTURQUIOSE919
1 day ago
Taupetechnolab699
Taupetechnolab699Insider Mini
asked in Razer Support

razor wolverine chroma v2 home button not working

I’ve had this controller for maybe over a month, and now my home button acts as if it’s sticking, everytime I press it to open my dashboard to switch between games, it acts as if I’m trying to turn off my Xbox, I’ve kept the controller in good condition and clean if regularly as I don’t like using a dirty controller. Any help would be appreciated 

1
Taupetechnolab699
1 day ago
D
Dsquirrel41Insider Mini
asked in Razer Support

i need help with my order there's an error on the payment part

I need help with an error on the payment part of my order but I got a tracking number 

0
D
1 day ago
CoralPinkdirectroad843
CoralPinkdirectroad843Insider Mini
asked in Mice and Surfaces

how to untie the dongle?

I have such a situation, I lost the dongle from the deathadder v2 pro mouse, but I have an old deathadder v2 x hyperspeed mouse, can I somehow untie the dongle from it for a while and connect it to v2 pro until I get a new one for v2 pro

0
CoralPinkdirectroad843
1 day ago
E
edris22Insider Mini
asked in Razer Support

How to adjust camera angle in zoom app

Is there a way to adjust the Kiyo Pro camera angle when using Zoom (meeting, webinar, etc.)? When I adjust the pan/zoom settings in synapse, they don’t stick in the zoom meeting.  The camera angle on my Kiyo is way too wide for my (new) small office. (I can’t imagine someone else hasn’t asked this, but I can’t seem to find it when I search)

1
E
1 day ago
D
Dusk306810Insider Mini
asked in Razer Support

My Product Already Registered

Comprei um Razer Blackshark V2 X e quanto vou ativar cadastro do produto para ativar o 7.1 parece que o produto já foi cadastrado sendoq acabei de comprarNúmero de série (removido por motivos de segurança)número do produto RZ04-03240100-R3M1 

0
D
1 day ago
RUBYfirstAlabaster661
RUBYfirstAlabaster661Insider Mini
asked in Razer Support

Kraken Kitty Audio pauses/disconnects and reconnects

Like many my razer kraken kitty headset pops and disconnects than reconnects my audio, at first it started when my audio was too loud but now it happens whenever i use it.Sometimes, it even causes anything plugged into other USBs to disconnect and I have to restart my whole pc but it hasn't done that in awhile.This is my second pair because i used my warranty to return my first pair that did the same thing so i can’t just get a new pair and with how expensive these headphones are i expect them to work and razers customer service has not been helpful at all and keep ignoring a huge issue.I've tried uninstalling/reinstalling Synapse, unplugging and replugging my headset, disabling all other audio devices, using a powered hub, and going through and adjusting the brightness power settings mentioned in other posts.I’ve tried everything listed on the support page as well. For wireless headsets, ensure that the device is operated within the maximum wireless range and there are no other device

0
RUBYfirstAlabaster661
1 day ago
worldquickGreenBlue931
worldquickGreenBlue931Insider Mini
asked in Razer Support

ACTIVATIONCODE

İ JUST BOUGHT RAZER BLACKSHARK PRO 2023 WHERE İS MY THX ACTİVATİON CODE SHOULD I BUY ONE AS WELL LİKE İ BOUGHT THE HEADSET NOW I ONLY HAVE TRIAL VERSION

1
Razer.Aero
1 day ago
B
Barnino0Insider Mini
asked in Razer Support

Invoice for purchase

Laptop purchased (and recieved). A email was sent with url to download the invoice however defaults to home page. I checked out as guest with the initial purchase. I have now created an razerid and registered the product, however when i click ‘your orders’, its empty…… Thanks in advance

1
B
1 day ago
_Claous_
_Claous_Insider Mini
asked in Razer Support

RAZER BLACKSHARK V2 PRO (2023) Dongle not working, NEED DONGLE REPLACEMENT

Hello, My Razer Blackshark V2 Pro (2023) dongle doesn’t work anymore and I can’t use my headset on my computer anymore. Is it possible to get a dongle replacement? Thx.

0
_Claous_
1 day ago
RAZER_FTW_Dreamer
RAZER_FTW_DreamerInsider Mini
asked in Razer Support

Razer Tomahawk Door Magnet

I bought a Razer Tomahawk ATX Case in 2021, and i am having a problem with door magnets.  around last year, door magnet in the back panel got stuck and wouldn't come out any further. But i didnt really mind because i dont really open the back panel that often anyways, but yesterday front panel door magnets are not going in! I can’t close the freaking door anymore.  i tried to search for replacement parts for magnets, but no luck. Does anyone know if there is a way to fix it or replace the parts? I’ve been using razer product ever since Razer Scarab came out, and satisfied with razer, but build quality of Tomahawk is quiet disappointing :(i would appreciate with any helps. thanks

1
Razer.Aero
1 day ago

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