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Unanswered questions

15312 Threads
lifeaeroOtterBrown188
lifeaeroOtterBrown188Insider Mini
asked in Razer Support
Lights does not up

I have a Razer Blackwidow keyboard, but the lights are not turning on. However, when I press the "ESC, Caps Lock, Space" keys to exit demo mode, the lights come on, but keys dont work this time. I've been dealing with this for days, is there anyone who can help

1
Razer.Aero
11 months ago
V
Vidde_2010Insider Mini
asked in Razer Support
ps5 oranata chroma

I have a ps5 and a ornata chroma, it works just fine to play, but! When I plug it in to my laptop and change the lighting to wave it goes back to the breathing mode when I plug it in to my ps5, how can I get it to be wave mode on my ps5.

0
V
11 months ago
directvoiceRose764
directvoiceRose764Insider Mini
asked in Razer Support
My Razer BlackSHARK V2 X USD Mic is not working

My Razer BlackSHARK V2 X USD Mic is not working in both MAC and Windows. How can I fix it?

0
directvoiceRose764
11 months ago
S
SergioBacchelliInsider Mini
asked in Razer Support
Ornata v3 X CAPS key is not realise caps status. Onlу after press Shift does it. irritate

Ornata v3 X CAPS key is not realise caps status. Only if i press Shift caps is changing to small and caps light is light down. Suppose it is software effect, but its irritate mush! How to Fix?

1
S
11 months ago
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Betaon3Insider Mini
asked in Razer Support
authentication

Hello everyone, I need help with a situation, I had my smartphone stolen, so I lost access to the authentication application used to generate the code so I can make my transactions, I would like your help to know how I can remove the association with the current application, and change to another, so that I can touch my account again, waiting for the answer, thank you.

0
B
11 months ago
lowpien
lowpienInsider Mini
asked in General Discussion
Razer Blade 16 Black square on the screen and flickering.

https://drive.google.com/file/d/1V4TSsdVZ_p4kP8ijFi7GZ1fFcnAgu350/view?usp=share_linkhttps://drive.google.com/file/d/1KPgFERqmYaYmFvLynXZQu9TVVtSH1Y6a/view?usp=share_linkhttps://drive.google.com/file/d/1MGsoN7qjBxTSdqTCWNXpYEtcWa5yk-S0/view?usp=share_linkhttps://drive.google.com/file/d/1R91x1h3S908d9oll_qA9h6bO8dGdHVUw/view?usp=share_link  Hi All, My laptop start acting weird when i start or re-start it stay black flickering, and i can see a darker square spot,  its not reflection its there, its goes to the screen still flickering and come back to the black page on and on, some time it start after 5 to 10 mn, i ve done the update bios, system. i worry about that dark square area, when it come back everything seems good and i dont see any dead pixel. want advice if i should just return it to amazon since i still have my 30 days to return it. Thanks

0
lowpien
11 months ago
V
ventureClaretguide373Insider Mini
asked in Razer Support
Help Enabling XMP on Razer Blade 15 Advanced (2018) !!!

I hope you are doing well. I would like to address a concern regarding the Intel XMP profile for the Razer Blade 15 Advanced (2018). It appears that this feature was available in the older BIOS versions, but no longer with the current version. Could you please check if it is possible to reintegrate the Intel XMP profile into the current BIOS version? Many Razer Blade 15 Advanced (2018) users would benefit from this feature as they can optimize the performance of their system. Thank you in advance for your support. I am looking forward to your reply. Best regards,Christian

0
V
11 months ago
VermilionAPATITEradio685
VermilionAPATITEradio685Insider Mini
asked in Mice and Surfaces
Razer Cobra Problems

When I remove and plug the mouse into the computer or when I plug the mouse in after the computer is turned on, the synapse application does not see the mouse. I have to restart the computer in order for it to see the mouse. I tried what you said for the problem of not seeing the mouse, but I couldn't get the result.

0
VermilionAPATITEradio685
11 months ago
V
VavelInsider Mini
asked in Razer Support
Sieren V2 Pro mute button intermittently not functioning properly

Just picked up this mic four days ago and everything works well, with the exception of the mute button. There have been three instances where I pressed the button, and the button proceeded to flash erratically between red and green, and only “muffle” the mic. It wouldn’t entirely mute it according to friends of mine. I would try pressing the mute button again to “un-muffle” it but the button was stuck flashing erratically between red and green and the only solution was to unplug the microphone and then plug it back in to get the microphone working properly again. The microphone shows up just fine and seems to be working well with Synapse. The mic shows no signs of physical damage, and I’ve not bumped or dropped it.I did a quick Google search into this issue and have seen a few people post on other sites about this happening but I could find no solution. Is there a way to remedy this or is this a sign of a possibly defective product?

0
V
11 months ago
M
Myker2Insider Mini
asked in Audio
mic not working on blackshark v2

Have tried everything and the steps on the video no mic sound….

1
FiszPL
Vanguard
11 months ago
byteMauvehit354
byteMauvehit354Insider Mini
asked in Razer Support
7.1 surround

How do I activate my 7.1 surround sound on PlayStation 5 ?? 

1
Razer.Zionzedd
11 months ago
T
twilightsparkle134Insider Mini
asked in Razer Support
mouse wheel sensitivity is messed up

I recently purchased a Razer Basilisk V3 mouse. I tried playing Wolfenstein II the New Colossus and I noticed that whenever I accidentally bump the mouse wheel, it switches between my different weapons making playing the game more difficult. I am trying to find a setting to fix it in Razer Synapse but I can’t find it anywhere. I just want to make it so I can make it so I don’t keep switching between weapons unless I need to. 

0
T
11 months ago
C
cariadinInsider Mini
asked in Razer Support
Barracuda X not entering pairing mode

I bought some Razer Barracuda X last November and they worked fine until I damaged the bluetooth transmitter dongle. I bought a replacement which just arrived and now I am attempting to pair the headphones with it but they won’t enter pairing mode. I’m following the instructions on the Pairing Utility software and holding the power button for 5 seconds but the headphones are just turning on as usual and not entering pairing mode. I’m not sure what I’m doing wrong and I can’t find anyone else online with the same issue.

3
I
11 months ago
ThEnd93
ThEnd93Insider Mini
asked in Razer Support
Hyperspeed Comb

Hi, I wonder if is a good combo putting the Razer Basilisk V3 X Hyperspeed with a Hammerhead Pro Hyperspped on a PC config. Also I should have 2 dongles one from the hammerhead and one from the basilisk, I should connect both devices on one single dongle to the PC setup, and the other dongle can i use it for just the PS5 (only the hammerhead without the mouse?)i mean is easy to swich PS5 (first dongle paired with Hammerhead Pro) to PC (second dongle paired with Hammerhead + Basilisk) ?

0
ThEnd93
11 months ago
X
XillroshInsider Mini
asked in Mice and Surfaces
Naga Trinity Pro Side Profiles purchase?

My 12 button mmo profile on the side is going out does razer sell the profiles standalone?

0
X
11 months ago
Coquelicotventureside705
Coquelicotventureside705Insider Mini
asked in Razer Support
Adobe photoshop and indesign

how can I use this to create a profile for adobe products I am having the hardest time. 

2
S
11 months ago
Y
YoJimbo0321Insider Mini
asked in Console Peripherals
Disable Razer Kitsune touchpad?

Is it possible to disable the touchpad on the Razer Kitsune in PC mode? I keep accidentally moving the mouse cursor or getting mouse cursor clicks from accidentally tapping on the touchpad when I’m trying to hit the Options or Share buttons. For example, I had a fighting game open in windowed mode, and when I was in training mode, I would reach for the Options/Share buttons often to open the menu or reset positions. Doing this resulting in tabbing out of the game due to an accidental touchpad tap several times, which was very annoying. I never use the touchpad for anything on PC so I would like to disable it or at least disable the tap-to-click behavior. I couldn’t find any option to do so in Steam either.

1
MajorelleBluexsharp794
11 months ago
sharpNavyPurpleretro888
sharpNavyPurpleretro888Insider Mini
asked in Razer Support
Razer Kishi V2

Hey,  i wanted to know If it can be connected to the Tv and If any 2 controller that are compatible with it, are available, so that i just It as a console. Thanks in regards. Something Like a USB where i can connect the Controllers too or something. Greetings 

0
sharpNavyPurpleretro888
11 months ago
VividCeriseboxhit485
VividCeriseboxhit485Insider Mini
asked in Razer Support
CODIGO DE ACTIVACION

DAÑE EL CODIGO AL MOMENTO DE RASCAR, ME PODRIAN GENERAR UNO NUEVO? 

1
Razer.Aero
11 months ago
U
ultrab123Insider Mini
asked in Razer Support
Basilisk Ultimate wont charge on dock chroma even though synapse says chargning

Hello, My basilisk ultimate wireless mouse with chroma dock isnt charging, even though the lights are on on both the dock and the mouse.  I have plugged directly into the computer, switched usb outlets, powered off the mouse , and i have the latest drivers (looks to be last updated in 2020).  My mouse and charger basically just blink red as if it were charging with low battery,, and the synapse display tells me its charging, but its stuck at 0 percent.  Please advise.  Thank yoiu

1
Razer.Aero
11 months ago
GreenLizardsharpJET823
GreenLizardsharpJET823Insider Mini
asked in Razer Support
Razer Deathadder Essential colors RGB

Is there a way I can change the colors of the Deathadder Essential, or does it only stay to a light green.I have Synapse 3 on windows, but I look in the lighting options and there is no other way for me to change the lighting.Will it stay to a light green with only 2 options to change from just to change the lighting pattern or no.I have had this mouse for a couple of weeks and really enjoy using it, but I am not really a fan of the greenit has, so I was wondering if I could change it to a color such as a blue. 

1
Razer.Aero
11 months ago
G
gd6noob123Insider Mini
asked in Razer Support
NA Razer Blade charging in EU

I have the Blade 15 from Canada. Currently in EU for 3weeks. From what I read, the power brick indicates voltage from 100 to 240, just a few concerns before I try this and break something. using an outlet adapter to charge the laptop. using an EU outlet cable to plug into the power brick. 

1
Razer.Aero
11 months ago
A
Andypandy81Insider Mini
asked in Razer Support
slow moving cursor when connected with USB

Got a Razer Naga Pro wireless mouse. When I use the USB wire for charging, the arrow is suddenly moving alot slower then it is when connected via Bluetooth. Using a windows 10 system. 

1
Razer.Aero
11 months ago
N
neco4445Insider Mini
asked in Razer Support
razer cüzdan devre dısı diyor tekrar aktif etme

azer bakiyem var ama hiç bişey alamıyorru580 R cüzdan devre dışı diyor nasıl aktif ederiz tekrar

1
Razer.Aero
11 months ago
T
TOPAZModeBeigetechno783Insider Mini
asked in Razer Support
Is it possible for Razer to create an invoice for a webcam I won in a giveaway?

"Hi everyone,I recently received the Razer Kiyo Pro Ultra from Razer, which I won in a design contest organized by Sodapoppin. I intend to use the webcam for my own business. So is it possible for them to make an invoice for the webcam?Best regards,Tony

0
T
11 months ago

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