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Unanswered questions

15311 Threads
X
xeliw42651Insider Mini
asked in Keyboards
Did anybody actually like Razer's orange switches?

Bought a Black Widow Elite keyboard a couple years ago for my dad and I, both came with the orange switches. I had the 2016 version with green switches and liked the clickiness even though my lady despised it. Wasn't crazy about the orange switches from the start but stuck with them because of the deal I got and I didn't want to have to go through the return process. I really dislike these though, feels like the keys drag on something when they are being pressed, very unpleasing to type on compared to other switches and keys. Does anyone here actually like these? According to other threads and comments people were bummed that these got discontinued but can't see why, lol. Is there anything I can do to make this keyboard better? The volume knob had the flicky issue out of the box and I never got around to fixing. From what I understand I can't lube them because they aren't swappable switches and there is no way I'm going to unsolder and resolder each individual switch. Should I just thr

1
FiszPL
Vanguard
11 months ago
B
BuneteInsider Mini
asked in Razer Support
V2 Pro Wireless 2020 sound is muffled

Just got my v2 pro wireless today and the sound quality that i hear is extremly muffled. been looking online for ideas to do all day but nothing/

3
FiszPL
Vanguard
11 months ago
A
abens02Insider Mini
asked in Audio
7.1 surround sound for PS5 (headset barracuda X)

I was able to download the surround sound on my laptop but now I am unsure if or how I can get it onto my PS5. I have gone down Reddit and google rabbit holes and found nothing useful as of yet. Please let me know if you have any ideas!

0
A
11 months ago
S
sluitermelvinInsider Mini
asked in Razer Support
mouse keept turning off

its the basilisk x hyperspeed. Whenever i play a game or something it keeps disconnecting and i have broken a monitor because of this. The battery is new in it and it still does it. I hope there is a sollution for this because i may switch from razer to something else because this makes me sick

0
S
11 months ago
F
freshGoldenYellowbase647Insider Mini
asked in Razer Support
Razer Nommo v2

Hello, I buyed these amazing speaker just recently and got disappointed because cannt use it on xbox series x because the subwoofers usb is not supported by it, but I thinked I have a 2nd option pairing my speaker via Bluetooth so got devastadet again. I am not blaming anyone just myself not making big research on what is supported by the console. So a question is it gona be compatible with Xbox  X later? Thx in advance.

0
F
11 months ago
A
alcuin02Insider
asked in Razer Support
1 TB ssd expansion for razer 17 RZ09-0423QND3-R3N1

Hi there,Just had my new Razer 17 delivered. Great joy!problem is this: I need yet anoter 1 TB SSD, but I do not know which brand of SSD I should buyMy razer is delivered with a “ 1 TB NVMe CA6-8D1024 (SSD)” but whcich brand?I found this on Ebay: Lite-On 1TB PCIe Gen4x4 NVME M.2 2280 Razer Blade RZ09-0409 SSD CA6-8D1024 - 116Will this SSD be suitable for my Razer 17 Product number  RZ09-0423QND3-R3N1?Thank you in advanceHave a nice day (*Omitted name and email address for security reasons) 

1
Razer.Speedcr0ss
11 months ago
A
ASaltyVeteranInsider Mini
asked in Razer Support
new Razer 16 owner (monitors question)

Good morning everyone!I recently pulled the trigger and purchased a fully upgraded razor blade 16 laptop! I’m excited to receive it sometime next week, but was curious if I’m able to hook up three monitors to this machine through the various  ports.I know it has an HDMI and a couple of USB-C ports. Am I able to just purchase two USB-C to HDMI adapters to get a three screen set up when working from home?I’m sorry if this has been asked before, but I am very new to the community and forms. :-) 

1
P
11 months ago
D
DegasiInsider Mini
asked in Razer Support
Razer hammerhead tws right side not charging or disconnecting in case

I've had my hammerheads for roughly a year now and recently, the right earbud has stopped working properly. While it seems most people on here have the issue that it won't turn on, mine won't turn off, even when it's in the case. I've tried cleaning the charging pins as well as updating the firmware from the razer audio app, but nothing seems to work. It's very temperamental as sometimes I can get it turned off before it proceeds to turn itself back on 20 minutes later. I hope this is enough detail as this is my first time here.

0
D
11 months ago
MiloszBF
MiloszBFInsider Mini
asked in Systems
Razer Blade 17 i7 - 12800H RTX 3070Ti charger

Hi all, I have a question. My Blade 17 comes with 280W charger, since it connected behind my desk, I thought that I will buy second power brick for travel. I have bought in Razer online store 230W charger. When I’m connecting it to my Razer, I got this info:My question is if I can use my Razer with 230w charger or I will damage my Blade and/or battery in my Blade?

0
MiloszBF
11 months ago
bestOPALLightBrown154
bestOPALLightBrown154Insider Mini
asked in Razer Support
Missing last two digits from PIN

Purchased two Gold cards from Harris Teeter in Wilmington NC both were missing the last two digits of PIN. First card is $60 and the second is $250  Please help me recover the PIN codes for both cards.(Removed attach photos for security purposes.) 

1
Razer.Aero
11 months ago
D
DeesvanPeltInsider Mini
asked in Razer Support
3 sidebuttons Razer Naga not working

Since today I have 3 side buttons of my razer Naga not working (4,5,6). Before today everything was 100% fine. I cleaned the mouse + magnetpanel, cleaned the buttons, tried to re-install synapse and removed the sidepannel a few times to see if it would help but it doesn't. When I put the mouse in someone else's pc, the same 3 buttons didn't work either. They do show lights but just don't respond to button presses.Is my mouse just fried, or? It seems oddly specific that those 3 buttons in the same row just -suddenly- break. I'm not sure what else to try at this point tbf.

1
Razer.Aero
11 months ago
Ecoex.
Ecoex.Insider Mini
asked in Razer Support
Can't contact support

Razer support in Brazil was supposed to be "Evergame," but every time I try to get in contact with them, I'm redirected to a page that says it doesn't exist. Is there an e-mail or something that I can use?Thanks in advance.

1
Razer.Aero
11 months ago
X
X1eepyInsider Mini
asked in Razer Support
Razer Viper Mini Dpi Button not Working

I brought my viper mini 1 year ago and recently my mouse dpi button not working. I have tried uninstalling the mouse from the device manager and restarting my PC but that won't work. Does anyone have a fix for this?

5
Razer.Aero
11 months ago
S
sharpvilleTeaRose745Insider Mini
asked in Razer Support
RAZER BASILISK V3 PRO functionality expectations on MacOS

Reposting here with the hopes of getting a reply - tried reddit first with no luck so far..  Hi there!After a lot of back and forth about my next mouse choice since my G900 finally died last week, I've been thinking of switching to a Razer Basilisk V3 Pro, as the lack of type C charging on the "updated" G903 model is a real dealbraker for me in 2023.However, as I've been reading, the current Razer software does not function at all on MacOS. Personally, I don't care for RBG, the "smart wheel" or re-programmable mouse keys.Nevertheless, I'm hoping that someone here can shed some light on what kind of functionality I can actually expect when choosing to run the new Basilisk on MacOS.More specifically, I'm looking for the following info: Will the back and forward buttons work as expected just by plug and play? Will the button for DPI levels still change the sensitivity, based on the default intervals? Will I be able to turn off RGB completely if I choose to do so? And lastly, if I ho

2
I
11 months ago
K
kpkp1985Insider Mini
asked in Razer Support
Barracuda X 2022 7.1 - help

good day, I bought the Barracuda X 2022 headphones and after a lot of trouble I installed 7.1 surround sound on my computer, does this mean that only with my computer I can play it and with my TV or phone or ps5 I can no longer?

1
Razer.Aero
11 months ago
F
Fury333Insider Mini
asked in Razer Support
transição pendente

Comprei um gift card da Google Play e no cartão já descontou o dinheiro mas não caiu nada no e-mail e no meu perfil da razer nas transições esta como pendente mas já paguei e foi descontado 

1
Razer.Aero
11 months ago
M
Micke_09Insider Mini
asked in Razer Support
Death adder V2 is dead after not being used for a while.

have a Deathadder v2 “RZ01-0321” that I bought new about 1.5 years ago, used it for about 2 months and then it was lying on the shelf and now I was going to use it again and it doesn't work. there is no damage whatsoever on it you can see that the laser lights up but the computer just says that it does not recognize the USB device. it doesn't light up or anything. very sad, it was an almost new one. seems like it lost memory or something. cannot update the software as the computer does not recognize the device. Is there any rescue?   

1
Razer.Aero
11 months ago
N
NilOkcal
asked in Razer Support
Razer blade 15 - Base (2020) unusual fan noise

I got my razer blade 15 2020 about two years ago, I haven’t had any major problems with it till now. But a day ago while I was using it, the fan started making rattling noises. Whenever the fan works you can hear that noise but other than that the laptop works well. I was wondering if it might have been because of dust build up, but not sure about that either.The weird thing is that, this had happened to me about a year ago but it passed just a few days later, without me doing anything to it.Is there any suggestions on what I could do to fix this problem?

1
Razer.Aero
11 months ago
S
SuvficientInsider Mini
asked in Razer Support
Razer kitty kraken keeps appearing in other devices

I use a razer kitty kraken and it has been really bugging. My pc cant detect it as an audio device and it keeps showing on “other devices” and no other places. I tried to remove device and it would appear in the audio section then dissapear then return to “other devices” p.s I cant see it on synapse despite updating and its the right version, on the output/input audio devices option. Ive cleaned and made sure the usb works fine and tried different ports. Please help me thank you

0
S
11 months ago
G
godfrey1984Insider Mini
asked in Razer Support
Razer barracuda x crackly audio

I recently bought my son the Barracuda X as he uses a Switch and PS4 as his gaming devices. The headset and mic work flawlessly on the switch but the mic sounds crackly when on the PS4. I can't figure out why as when I move the dongle over to the Switch it immediately works perfectly again. Any ideas? 

1
Razer.Aero
11 months ago
O
o1UNZA31EdwLInsider Mini
asked in Razer Support
Blade 15 Adcanced 2021 (RZ09-0409CED3) swolen battery and unsuable trackpad

I am the original purchaser and bought directly from razer.com July 2021. The trackpad in my 2021 Blade 15 Advanced (RZ09-0409CED3) has been unable to click or move downward at all for over a year.  I finally removed the cover and discovered the battery was so swollen that the it’s preventing the pad from moving.  I had to apply significant force to screw the cover back on.I need help getting this resolved.

1
Razer.Aero
11 months ago
Link2m8
Link2m8Insider Mini
asked in Razer Support
Razer Naga Pro Not Connecting to Dongle

Hey, as the title says, my naga pro isn’t connecting to the 2.4 dongle, it can connect via usb cable, but as soon as I try the dongle it won’t connect. The mouse appears in synapse, and turns on, but it won’t click, or move the cursor around. I’ve tried to pair the dongle and mouse together, twice, and I’ve updated the firmware.

1
Razer.Aero
11 months ago
R
Rowdude10Insider Mini
asked in Razer Support
Why is my Hammerhead True Woreless pro left earbud super quit

Basically the title, I have tried removing and adding the earbuds to my Bluetooth settings, I have also tried cleaning them and adjusting audio settings. None of it has worked

1
Razer.Aero
11 months ago
P
princxss_angel21Insider Mini
asked in Razer Support
Setting up color change on Razer Kraken Kitty Wired Headset

Hey, I got my headset yesterday and I want to set it up to where it changes colors, I downloaded the app on my computer and it worked while plugged into the computer but when I plug it into my ps4 it goes back to the default color. How can I set up the color changing lights on my computer and have it work on my ps4 too?

1
Razer.Aero
11 months ago
D
directMediumSeaGreen162Insider Mini
asked in Audio
Razer Kraken

Meu Kraken parou de funcionar o Mic e queria mandar para garantia, alguém me consegue me ajudar com algum site, loja, endereço sei lá.

1
duiliokayali
11 months ago

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