Unanswered questions | Razer Insider

Unanswered questions

11297 Threads

radiowatchJet452
radiowatchJet452Insider Mini
asked in Systems

Battery swelling and Gaming performance on Razer Blade 15

Hello Everyone!I bought by razer laptop back in 2019 and everything was doing okay until about a year ago when the computer started to have battery bloating issues. I believe around this time my gaming performance took a hit. My computer is no longer under warranty and performs completely normal outside of gaming. does battery bloating cause issues in gaming performance and if so would replacing the battery alleviate these issues? What other idea do you have to solve the horrible gaming experience I am currently having (lots of lag or delay from when the motion of the mouse occurs and adjustmnt on the screen)? Thank you!

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radiowatchJet452
8 months ago
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SonopaalFounikInsider Mini
asked in Audio

Experiencing audio issues with Razer Kraken headset—how to troubleshoot?

I recently purchased a pre-owned Razer Kraken headset, and I've encountered an audio issue where the left channel seems to be coming from the right side. When I test the right side, it functions correctly, but when I test the left side, the sound isn't exclusively on the left; it's somewhat distorted. I've attempted to adjust the balance settings in Windows, but unfortunately, this hasn't resolved the issue. Any suggestions on how to address this problem would be greatly appreciated.

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S
7 months ago
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DoctorCheetoInsider Mini
asked in Razer Gold & Silver

No OTP received

I can’t proceed with my purchase since I haven’t received any OTP via SMS. I was able to receive an OTP via SMS for reloading my Razer Gold account, yet in purchasing I don’t. Now, a hCaptcha window would always appear and still no OTP. Also, I can’t access my backup codes because a hCaptcha window will appear as well.

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D
6 months ago
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Fix_713Insider Mini
asked in Razer Support

x box cloud gaming

Hey guys,I own a Raiju Tournament Edition Controller and i wanna connect it to my iPad to play Fortnite (over x Box Cloud Gaming.) I downloaded the controller app and even when the controller was connected to my iPad (via the app —> via Bluetooth), It wouldn’t react ingame or on any other app. The controller is 100% connected, i changed the vibration intensity and stuff and all that works, but it just didn’t react in any app… not in x Box Cloud Gaming (Fortnite),Not on websites where u can test your stick drift etc… can someone maybe tell me if I missed something important?? I just wanna play Fortnite :( 

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F
5 months ago
UltraRedradioinsight858
UltraRedradioinsight858Insider Mini
asked in General Discussion

gaiteez

Address: 8363 114th St NW, Annandale, MN, 55302, USPhone: +1 612-996-1669Website: https://gaiteez.com/Introducing Gaiteez, your destination for stylish shirts and captivating canvas art!Experience sophistication and comfort at Gaiteez. Explore our quality products, blending timeless style with modern appeal. Elevate your life effortlessly with our curated collection.

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UltraRedradioinsight858
4 months ago
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Krawen74Insider Mini
asked in Razer Support

Razer Huntsman V3Pro Tenkeyless

Hallo, ich habe folgendes Problem.Meine Tastatur wird im Windows und im Gerätemanager als Razer Huntsman V3Pro Tenkeyless erkann.Aber nun zu mein Problem in der Razer Software ( Cockpit) wird die Tastatur nicht erkannt und ich kann auch keine Einstellungen auf der Tastatur vornehmen.Hoffe es kann jemand helfen.Danke

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K
4 months ago
1991255
1991255Insider Mini
asked in General Discussion

ليبيا

لوسمحتو ساعدوني تعبت والله رقم هاتفي مفقود كيف استطيع تغييره او أين أجد رمز النسخ الاحتياطي  ساعدونا يناس الحساب مشحون  ولا اعرف كيف لشحن العابي

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1991255
4 months ago
portalrushSmitten795
portalrushSmitten795Insider Mini
asked in Razer Support

Please help, Dont know whats wrong with Razer Rauji Mobile App.

I have been waintijg on this controller for many days now. And periodically would check and made sure that razer controller app was on the playstore for all remapping and customization for ea controller. I previously owned and used the razer kishi v2 so knew ahead to keep and eye on the playstore til my controller arrived. Well it arrived did, just after my phone a Samasung galaxy S23 ultra performed a system update for the new one ui 6 I believe. But now when I go to play store to down load the rauji mobile app it says not compatible that's its mean for older phone or my new is too new of a phone.. no clue. Please someone help me figure what I need to do to download that app

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portalrushSmitten795
3 months ago
Sadi_X
Sadi_XInsider Mini
asked in Audio

Blackshark v2 pro 2023 best eq for footsteps in warzone ps5

Hello guys, I recently bought a BlackShark V2 Pro 2023. Can you tell me good EQ settings for Warzone 3? It's best to just hear the steps/enemies as early as possible. I don't care if shots are muffled, I just really have the advantage. I'm playing on the PS5 so without THX please. Thanks in advance🙏🏼

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Sadi_X
3 months ago
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What.EverInsider Mini
asked in Razer Support

How do I order a dongle for Nari Ultimate

Good day all,After trying everything to get this headset working properly, I would like to purchase a new dongle.  I have tried everything, so it’s down to the lase piece .. the dongle!However, I cannot find anything on the Razer store for a replacement part!  Any help you all me have would be awesome!Thank you

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W
2 months ago
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maks20090799Insider Mini
asked in Razer Support

Razer Nari ultimate turning off sound drivers when using USB dongle

When I connect the Razer Nari Ultimate via a USB dongle, all sound drivers on my computer are turned off, and all applications in which sound is played are simply closed, this problem appeared after my Windows crashed, and I had to reinstall it, but even several clean reinstallations Windows did not help, and then I accidentally came across this forum, I really need help, since the 3.5 wire is very short and inconvenient to use with a computer, it crashes if you move it carelessly.

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M
2 months ago
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autoChartreuse951Insider Mini
asked in Razer Support

wolverine v2 chroma

i own the wolverine v2 chroma and when i try to edit the profile of the controller it getting restarted ...i did try to edit from pc/console same results! its getting restart and dont let me swap keys! anyone else had this problem?  

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A
2 months ago
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xChemikeRxInsider Mini
asked in Razer Support

Deathstalker V2 i only can use the letter S when i press Fn

i can only use S when i Tab Fn to. I cant play games ore can write the letter S. what can i do to fix it? 

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X
2 months ago
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Monkeygamer1211Insider Mini
asked in Razer Support

Blackshark V2 issues

Hello, I use a client to speak to atc on my flight simulator and they all complain that I have static noise in the background, how do I fix this, I've tried loads of fixes?

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M
1 month ago
zerokenpachi
zerokenpachiInsider Mini
asked in Razer Support

imy cellphone its crash.

I Lost the authenticator for two step, i change cell not number.

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zerokenpachi
1 month ago
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Pi11ar0fAutumnInsider Mini
asked in Razer Support

Razer Thresher Ultimate for Ps4

Hi I just bought this headset because my old one broke after 4 years, and in the past I was able to use synapse to change the audio settings now its not letting me, what version of synapse do I need and how can I change the settings on my pc

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P
1 year ago
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Rincewind26662Insider Mini
asked in Razer Synapse

Naga pro and synapse

Anyone know why this happens, all is fine on startup but after awhile I get this, I either have to restart synapse or unplug my mouse charger and plug it back in. Both of these methods don't last long, have uninstalled and reinstalled everything, its not the mouse as this is a replacement one and works fine. Any help would be great, thx Allan 

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R
1 year ago
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YDiazzInsider Mini
asked in Razer Support

What shipping courier do razer use for the UK as I've had some issues with other couriers in the past

Hi does anyone know what shipping courier razer use for the UK as I’ve had some issues in the past with some couriers and just wanted to confirm before I order! Would appreciate it if someone could reply! Thank you very much!

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Y
1 year ago
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TakedownRikyInsider Mini
asked in Razer Support

Razer Huntsman V2 Analog

Why the Razer Huntsman V2 Analog doesn’t have the italy layout? 

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T
11 months ago
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brziilanInsider Mini
asked in Systems

2021 Razer Blade 15 Advanced intermittent charging

Laptop recently started having issues where system intermittently doesn’t see charger connected even though it is always plugged in. A quick Google search shows that this issue is somewhat commonplace. Is this a manufacturing defect? I spent over $2000 on this laptop less than 2 years ago. Here is a link to a video of my issue:  

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B
10 months ago
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Jerka1897Insider Mini
asked in Audio

Razer Blackshark V2 PRO 2023 MIC Problem

Hello, So i bought the Razer Blackshark v2 pro 2023 version yesterday everything worked fine. Today the mic is not working at all?

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J
9 months ago
techCrimsonsmart881
techCrimsonsmart881Insider Mini
asked in Audio

Wirless headset only works when charging?

I got a new headset and connected it to the usb port on my computer for it to charge, when it’s charging it turns on but the minute I disconnect it to use the wireless function it’s dead. I already returned it and ordered a new pair in case it was a factory problem but it’s the same thing with the new one. It will only turn on while charging. I should mention that my pc didn’t have bluetooth so I had to get it with a usb, I don’t know if this has to do with the issue but i’ve already tried everything from deleting the device on the computer, installing it again, using the repair tool, deactivating the option of saving battery, EVERYTHING. please help me 😭😭😭 model is wireless kraken BT hello kitty and friends edition 

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techCrimsonsmart881
8 months ago
classicOPALMindaro184
classicOPALMindaro184Insider Mini
asked in Razer Support

RZ03-0146 needs software for mac please

RZ03-0146 wont register on site. its a keyboard and all i want is the app that makes the lights come on, using a mac. sheesh. cant find anywhere and the techBro cesspool we call the internet is no help at all. 

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classicOPALMindaro184
7 months ago
KBXII
KBXIIInsider Mini
asked in Razer Support

Synapse not launching (feels impossible to fix) please help

Hi,I’ve been struggling for a long time now on how to get my issue fixed. I’ve been trying to get support from Razer, of which I did, but still have not gotten my issue fixed. This isn’t on Razer, in fact they have been very hard working and supportive of this issue. However, I still am unable to launch Synapse,  and be able to fix this issue and I hope the community can. Please note: I am desperate to get this fixed. So please, do consider helping out even if its a little bit, I will post the entire conversation/emails sent back and forth between me and Razer support to help whoever’s interested in fixing this understand more on this issue.Points, notes, and issues:Synapse is not launching at all, specifically RazerInstaller (an window which pops up when uninstalling, updating, or adjusting the app’s setup.) It always disappears after initiating the launch of an update, uninstalling process, or redownloading and launching it the whole setup .exe file. I have used CleanUp Driver for Sy

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KBXII
6 months ago
MorningBluereviewcool245
MorningBluereviewcool245Insider Mini
asked in Razer Support

Wolverine v2

I just bought wolverine v2 from Amazon, obviously a new one, all is good except LB and RB, both sound like a loose spring, is too annoying and i dont wanna play this way, just moving the finger on this buttoms makes them sound even without clicking them, i dont think its normal, i recorded a video just in case, should i order another one? 

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MorningBluereviewcool245
6 months ago

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