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17 days ago

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Leffty90Insider Mini

asked in Razer Support

Synapse doesn't open/ cant repair or uninstall

it just wont open. nothing ever opens. i try to modify or uninstall the software as this has worked in the past (i shouldn’t need to do this it should just work) but now even that has shat itself! when are you going to fix the multiple software issues the razer line seems to have? the hardware is decent, its just a shame i cant use most of the features due to the crappy software.

1 year ago

Vinyl_ScrachInsider Mini

asked in Keyboards

Razer nostromo keycaps

Hello,Im looking to replace the keycaps in my nostromo. Does anyone know where I could get some?

1 year ago

B0tskeInsider Mini

asked in Razer Support

Wireless charger not appearing in synapse after a PC reboot

My Razer wireless charger is not in synapse after my pc reboots, it is lighting up but it only appears in synapse when I remove the cable and then plug it back in.

1 year ago

urbanlabSmokeyTopaz846Insider Mini

asked in Razer Support

Razer kraken v3 x

HelloJust bought thoese headphones but i dont see any detailed options for microphones etc at Synapse program.Do i need to install something more?

1 year ago

AbeSmithInsider Mini

asked in Audio

razer seiren mini broken

was working just fine on call but then just stopped on me. Device shows its still on but wont register when being plugged in. It shows up in microphone setups and everything seems fine except for when I start talking, which it then decided to not pick up any audio singles at all. Anyone know the problem or what i can do?

1 year ago

el3mentryInsider Mini

asked in Keyboards

Razer Huntsman is not working in my system but working on other systems.

Razer Huntsman [RZ03-0252] opto-mechanical keyboard. I have been using this keyboard for the past 4.5 years.The keyboard is not getting detected on my PC but is getting detected on other systems which includes other laptops & desktops.Checked on both, a system with Razer driver ‘Synapse’ pre-installed & on multiple systems without any pre-installed drivers. Device was detected & worked normally in both cases. Tried plugging the keyboard in different USB ports on the motherboard & the front USB port - did not work in either case. The device is not working even in BIOS, which is before the OS is loaded, so that would mean that Windows is not causing the issue. Also tested in a secondary OS by installing Ubuntu, did not work even there. The keyboard is rated 5V-500mA. I have a Samsung portable SSD which is rated 5V-900mA. The SSD is working fine with the motherboard. So, it means that there shouldn’t be any issues with the power draw. Other keyboards - a basic membrane key

1 year ago

ldshoemakerInsider Mini

asked in Razer Support

Warped lid on our Razer Blade 15” Advanced (2019) - trackpad not bulged

Our Razer Blade 15” Advanced (2019) has always had creaky hinges; more of an annoyance that a problem. Occasionally, the screen wouldn’t wake after opening the lid; closing and opening the lid fixed the issue. Recently, I’ve noticed that the screen won’t close completely. But the trackpad doesn’t appear to be bulged (like the swollen battery folks have commented). Rather, the back of the display by the hinges looks like it’s warped. Could this actually be a swollen battery issue? Or is something else more likely?

1 year ago

SteveneneInsider Mini

asked in Razer Support

How v3 basilisk pro replacement battery work

So I bought 3 replacement batteries for my v3 mouse. And everytime the mouse low(flashing red twice) i replace the battery. And the mouse still low on battery. How does these batteries below the mouse work ? ( v3 basilick pro mouse)

1 year ago

boardPineapplethink497Insider Mini

asked in Razer Support

RAZER CORE X issues

using razer core X with gtx 1070 for a year and a half and recently it started to behave abnormally, at some moment, while rendering, the fans instantly start to work at maximum speed, and my laptop freezes at that moment, so that even the mouse cursor does not move. And it is not unfreezing even after disconnection or shutdown of razer core. Anyone faced such issues?

1 year ago

TsumeBuInsider Mini

asked in Razer Support

Need recovery image Blade 15 rz09 0409ce53

II can't add proof of purchase files it's missing. And the laptop is not under warranty already. If someone has recovery image please send it to me. Do not understand why its so hard for Razer to share files. Serial: BY2137M63104848

1 year ago

BoobyDrInsider Mini

asked in Razer Support

Huntsman Tournament Edition RGB not working properly

I woke up and the keyboard wouldn’t function properly at all. Everything is okay now except for the RGB. Several keys (about 10 of them) are stuck on a single color and won’t change. Even when I turn the brightness all the way down on the lighting they stay on. They will change colors sometimes during a reactive profile, but always to the wrong color. I’ve reset everything to factory and still nothing. It does the same thing on different PCs.

1 year ago

BoobyDrInsider Mini

asked in Keyboards

Huntsman Tournament Edition RGB not working properly.

1 year ago

FaizAkselInsider Mini

asked in Razer Support

2-3 hours Razer Blade 14 2021 Battery life

Hi there,I've owned a Blade 14 for about a year now and the battery on my laptop is awfully short. It wasn't a problem until now cuz for the last year I always use my laptop inside my house and always on plug with electricity, but starting this year I actually need to bring my laptop outside. The battery life is not what I expected - my laptop can only lasts 2- 3 hours outside charging (I only use my laptop without plugging in for light web browsing, no video playback) - from my understanding Razer advertise this laptop for up to 10 hours battery life I think, and many YouTubers said that the expected battery life after they tested this laptop is around 5-9 hours of web surfing. So I was worried if there is something wrong with my battery or is there anyway I can improve the battery life for at least 5 hours, 7 hours is preferable so I can comfortably bring my laptop outside without bringing the charger (cuz its very bulky) and having to worry when my battery will die. I really apprec

1 year ago

quickRoseValehome936Insider Mini

asked in Mobile

I've had my controller foe less then a month brought and new phone and now the controller just stops working

1 year ago

pulseAshGreyTIGERSEYE655Insider Mini

asked in Razer Gold & Silver

razer gold pin error 70657

Hi I need help I just purchased a razer pin card but its not working. need help asap please

1 year ago

FaredrashiddInsider Mini

asked in Razer Gold & Silver

razer gold pin error 70657

1 year ago

haewoondaeInsider Mini

asked in Razer Support

Razer Huntsman V2 Light Issue

When my PC is off, light effect is spectrum cycling. I want to change the light effect to static.

1 year ago

R4G3_phoenixxInsider Mini

asked in Mice and Surfaces

Warranty - RAZER NAGA PRO WIRELESS GAMING MOUSE

I am attempting to find a link or email to send my proof of purchase, as well as RMA Number. There i s no spot to find or submit to collect and RMA number. I have been looking for 3 hours. Background: My “RAZER NAGA PRO WIRELESS GAMING MOUSE” has the optical laser (red light) on, but can’t connect with neither the Cord or USB or BT. Everything I have read says to submit for a new one. Please help!

1 year ago

kaption123Insider

asked in Razer Support

razer mouse setting for mouse mat or lift off setting

so im getting really confused trying to help customer i thought under calibration for all razer mouse they would get access to default mouse map setup and custom surface setup as well as lift off distance. But i try 3 different mice and the tab had different option for all 3 mouse added picture below think first one da v2 pro and next one is viper ultimate. what is going on why is the software different for each mouse ???? is this on list to get fixed. well

1 year ago

humanStrangerInsider Mini

asked in Systems

Razer Blade 17 2022 - Windows 11 can't activate license key

Hi, Today, I started getting an error saying Windows 11 cannot be activated. I’ve installed all available Window updates, as well as bios updates. However, I haven’t been able to get past the issue. I haven’t done any changes to the Windows installation that came with the laptop, other than having to reset Windows a few weeks ago using the built-in option when hitting a separate issue. However, the license message did not come up until today. Any ideas? Thanks in advance…

1 year ago

joaquin_bl2001Insider Mini

asked in Razer Support

Razer Blade 15 RZ09-0421 Intel VT-x

Hello, I can’t use Intel VT-x in VMWare Workstation, espite being compatible with the processor (i7-12800H), I don't see an option to activate it in the bios. Can someone help.

1 year ago

Kingslasher__Insider Mini

asked in Razer Support

Razer Nari Ultimate not charging

I have a Razer Nari Ultimate 3 and I've been having problems with my headset charging. at first I thought the cable was the problem for the longest time because it was super wiggly inside the headset and the light would go red after I put it in a specific direction so I bought the same brand charger and it was charging just fine but after the first week (I believe) it wasn’t charging again. so after figuring out why for the headset to charge the charger cant be all the way in the headset or it wont charge which is weird you'd think it would need to be all the way in but that isn’t the case and I'm very confused on what to do about it and was thinking if I should just buy another headset that isn't razer and hope this wont happen again

1 year ago

nastor5Insider Mini

asked in Audio

Razer Kaira Pro question

I'm interested in buying a pair for my PS5. But I would like to know if the RGB can be turned off when using the headset with the console or if I can at least turn it off in Synapse on my PC and the setting can be saved on the headset when connected to the Playstation afterwards.I know that RGB can't be turned off on some Logitech headsets when paired to a PS5 and that would be a deal-breaker for me. It's dumb and it needlessly drains the battery.Does anyone have any experience with this?

1 year ago

phant0mEZInsider Mini

asked in Razer Support

RAZER viper 8khz, lights wont turn on, the mouse wont turn on or work or get recognized by the computer?

Tried on MANY different pcs and laptops, it seems like it's, just dead, I was using it at a gaming cafe, and I attached it to the front of the case, since they do not allow anyone to plug or unplug anything directly from the motherboard. and suddenly it just stopped working, after that I tried it on different pcs, and it just seems dead.the only hope I have is that the “DPI stage” button light is like blinking and i can barely see like absolute 1 ray of red light deep in the sensor of the mouse. other than that, it would seem dead completely. Any thoughts on this?MOUSE: razer viper 8khz model: RZ01-0358

1 year ago

Roshan_sekInsider Mini

asked in Razer Support

my I'd not open

Please help me my I'd not open please help

1 year ago

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