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Unanswered questions

15216 Threads
Sam0T
Sam0T
asked in Razer Support
How to stop log in on every boot bug?

My software is fully updated, I’ve reinstalled, tried logging out and restarting, then logging back in and restarting again to see if it fixed it. It did not.

0
Sam0T
1 year ago
thanenna
thanennaInsider Mini
asked in Razer Support
Razer Synapse Installation Failed due to restrictions on this computer / Error code 5

Hi, My Razer Synapse didn’t open so I uninstalled it and tried to instal it again, but it keeps giving me error code 5 saying installation failed due to restrictions on this computer. My computer is Acer Predator Helios 300. I tried to look for a solution but couldn’t find one.Any help?

5
VividCerisefirstammo405
1 year ago
H
ho3lucinationInsider Mini
asked in Broadcaster
Razer Steam Deck

Anyone know how to get rid of the dotted line on the stream deck screen?

1
H
1 year ago
N
NeuroHUNInsider Mini
asked in Razer Support
Razer Lancehead TE switch problem

It started a couple weeks ago. I tring to find a solution about my problem, i tried to contacted with Customer Service without avail. I would like fix my mouse somehow. Lancehead TE mouse test  Windows is up to date. Conneced my mouse directly to the PC and not a USB hub. Updated the firmware on my mouse. Check if a software is causing the issue by closing all Razer apps and software. It’s done. If closing Razer Synapse fixed the issue, reinstalled my mouse driver, and perform a clean reinstall of Razer Synapse. Tested my mouse on another PC and verify if the issue still exists. Everything is done, there is no any physical damage, immaculate condition. Thank you in advance for your answer. Best regards: Stewie      

0
N
1 year ago
buzzLightSalmonfocus646
buzzLightSalmonfocus646Insider Mini
asked in Razer Support
Razer basilisk ne charge plus au dessus de 10%

Bonjour ma razer basilisk a arrêter de charger au dessus de 10% du jour au lendemain je ne sais pas quoi faire

0
buzzLightSalmonfocus646
1 year ago
retroUFOGreenplane867
retroUFOGreenplane867Insider Mini
asked in Razer Support
Ecran bleu

Bonjour, Le technicien professionnel qui a vérifié mon pc suite à un écran bleu ( écran de la mort ) me dit qu’il se peut que cela provienne de mes périphéries ( clavier, sourie, casque ) je viens de remettre ma souris avec la nouvelle mise à jour et pour l’instant tout va bien je précise que tout mes accessoires son de marque Razer.Qu en pensez-vous ?  

0
retroUFOGreenplane867
1 year ago
RoseBonbonguidebit801
RoseBonbonguidebit801Insider Mini
asked in Razer Support
I need help changing my account phone number

I no longer have my phone number and want to change to a new number but all it does is send the code my my old number which i have no access to and when I went to the customer support page I did not know what to do. 

2
J
1 year ago
J
jetpack2004Insider Mini
asked in Razer Support
Unable to access OTP due to changing phone number

I am Unable to access OTP due to changing phone number and no backup codes were saved since this account is old, no numbers for support. Help is much needed

0
J
1 year ago
V
VahanaraInsider Mini
asked in Razer Support
No support for macOS Ventura. Why?

I am not a user who plays and will not play either, but I see great potential in the Razer Chroma system in terms of building a cool and practical workstation (this means ergonomic products, good quality, distinguished by aesthetics and remarkable functions, including the possibility of personalization).What is the problem to provide full support for new operating systems and build a new market segment for customers like me? There are more of us. I work on PC and Mac and I won't give it up. I will sooner choose another supplier and it would be a pity. So far I use Logitech - I am considering / I was considering switching to Razer because I couldn't imagine that there could be a problem with the software - and here's the ending.Greetings from the Mac Mini 2

0
V
1 year ago
A
alcuin02Insider
asked in Razer Support
Where to purchase Green cable set for Razer Raptor 27

The 4 green cables delivered with my Raptor27 (RZ39-02760100-R3W1) got lostduring the moving process.I cannot find a set for sale at the online Razer StoreAs the nearest physical Razer Store is situated in Hamburg, Germany(I live in Denmark) I have to order this cable set Online.Now, My question is this:It it possibe to order a new, complete set on a special order directly from razer.com? 

0
A
1 year ago
Sepiadirecttrend757
Sepiadirecttrend757Insider Mini
asked in Razer Support
Barracuda Pro Not Turning On

So i was using them just fine and left them charging when i went to work, came back and now they won’t turn on. Amy solution 

0
Sepiadirecttrend757
1 year ago
weijiewang2010
weijiewang2010Insider Mini
asked in Razer Gear
Pls make 4k monitors my friendly razer

I love your products but there is just one problem. Your products are too good for 1440p can you guys pls make 4K monitors. It gives gamers more joy and love

1
weijiewang2010
1 year ago
xLiverOrganthink600
xLiverOrganthink600Insider Mini
asked in Razer Support
In need help by my Black widow V3

My Black Widow works from the LED's but it doesn't write just any way but you can tell me how it works

2
xLiverOrganthink600
1 year ago
P
ParramarkInsider Mini
asked in Razer Support
Razer Kishi V2 shuts down iPhone

My iPhone 7 Plus randomly shuts down whenever I plug in the Razer Kishi V2 and I’m not sure if its overheating or not. I am running an old flash game called SAS 4 so it’s not very intensive. Please let me know how I can prevent the phone from turning off, thank you.

0
P
1 year ago
exotixfire
exotixfireInsider Mini
asked in Razer Support
Razer kaira pro won't stop beeping rapidly.

I got a razer kaira pro for my birthday last july and now everytime i try to connect it to my xbox it doesn't stop beeping. It beeps really fast ive restarted my xbox, and the headset. I connect it to my phone and its fine for music and calls. But as soon as i try to sync it to the console it just starts beeping. Any ideas?

0
exotixfire
1 year ago
R
rbadillarxInsider Mini
asked in Audio
RAZER HAMMERHEAD TRUE WIRELESS 2019 spare parts?

Hi people, my son has lost the charging case of his RAZER HAMMERHEAD TRUE WIRELESS 2019, do anybody know if razer sell this as spare parts or there is some charging case compatible with this devices?

0
R
1 year ago
headPullmanGreenJADE471
headPullmanGreenJADE471Insider Mini
asked in Razer Support
Razee Blackshark v2

Hello , I am considering buying Blackshark v2 for my ps5 but i need to know if there is difference between this one and the Blackshark v2 x and if there is a middle east version or its the same worldwide 

0
headPullmanGreenJADE471
1 year ago
K
karatel061164Insider Mini
asked in Razer Support
Question about the code

I have NARI ULTIMATE headphones, but I did not receive the code for THX SPATIAL AUDIO, can I send you a photo or serial number to get it again?

0
K
1 year ago
Rashko87
Rashko87Insider Mini
asked in Razer Synapse
Although there is a Synapse update, it does not show updates. But I have to download and install the app again. So it doesn't update automatically.

Although there is a Synapse update, it does not show updates. But I have to download and install the app again. So it doesn't update automatically.

0
Rashko87
1 year ago
V
vulcan418Insider Mini
asked in Razer Support
7.1 Surround Sound vs THX Spatial Audio

I see both of these listed for different Razer headsets.  What is the difference between them?  Which is better?

0
V
1 year ago
retroBallBluefuture922
retroBallBluefuture922Insider Mini
asked in Razer Support
razer nari ultimate

hey my razer nari ultimete disconncting u can help me with this i have win 11? 

0
retroBallBluefuture922
1 year ago
thinkvoicePrune519
thinkvoicePrune519Insider Mini
asked in Razer Support
3x Kyio

Hello i have buy three Kyio Pro to make streaming of gunpla bulding, one for my face one for hand view and last for overview, but i dont understand how i can use all in same time…If someone can help me that really cool ^^

0
thinkvoicePrune519
1 year ago
P
ponwockInsider Mini
asked in Razer Support
Can't Reach Razer Support

I am trying to reach to razer support about my headset which is not working properly. But the razer support website keeps me in a loop. I can neither chat or send a support ticket. I tried clearing my browser cookies or using incognito mode or changing browser.

3
Razer.Speedcr0ss
1 year ago
F
friardaveInsider Mini
asked in Razer Support
Not a gamer

Hi, I just have a real basic question. I don’t game and ended up with this Balisisk X Hyperspeed mouse. I scroll down once with the wheel, and it advances it me way too far. How can I slow the wheel’s actions?

3
Razer.Speedcr0ss
1 year ago
sleekspacestation770
sleekspacestation770Insider Mini
asked in Razer Support
My ingame light integration does not work

Hello my keyboard and mouse bungee does not work with the ingame light intergration it did work back in the day but i noticed today that it didnt work no more is there something i did wrong? and can somebody help me with that?

1
FiszPL
Vanguard
1 year ago

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