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Unanswered questions

15198 Threads
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Arslan047Insider Mini
asked in Razer Synapse
Synapse 3 not recognizing Razer Blade 15 Advanced 2019 laptop

I have a Razer Blade 15 Advanced 2019 laptop with a 2070 RTX Q-Max graphics card. After a recent update of Synapse 3 software, it stopped recognizing my laptop. I can’t see my laptop in Synapse 3 or use Studio because of that. How can I fix this issue?

0
A
1 year ago
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LostWinterInsider Mini
asked in Razer Support
Missing portion of my delivery

I recently ordered a monitor and the Leviathan speaker, only the speakers arrived and the monitor is gone. The tracking says all items delivered but I don’t have all items. I have been spending the last hour trying to find a way to contact support but there seems to be no way of doing so.

0
L
1 year ago
bizheavenDarkTan763
bizheavenDarkTan763Insider Mini
asked in Razer Support
Plastic flap ungluing from just below center of screen on hinge

I have a razerbook 13, and this plastic flap seems to be ungluing from just below center of the screen hinge. Looking at the community it seems to happen often. Is there any fix to this? 

0
bizheavenDarkTan763
1 year ago
bizHarvestGoldtech654
bizHarvestGoldtech654Insider Mini
asked in Razer Support
Código Caducado :(

Buenas tardes, El día de hoy me llegaron Los Auriculares Razer Nari Ultimate Para la versión PC, pero al revisar los instructivos me di cuenta que venía una tarjetita la cual procedí a leer y resultó ser un código Bonus Razer Gold Voucher la cual caduco el 31 de Diciembre del 2022. Y ya no pude disfrutar del regalo.. Habrá la forma de renovar el código?Soy Fiel a Razer desde hace 1 año aproximadamente :') 

0
bizHarvestGoldtech654
1 year ago
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GARNETPalmLeafradio567Insider Mini
asked in Mice and Surfaces
Problem with the Basilisk Ultimate dongle

Hello! I’ve had my Basilisk Ultimate for 2.5 years, and since last week I’ve been having problems with its dongle. When the mouse is connected through the cable it works just fine, but it doesn’t respond at all when connected with the dongle. I’ve tried update the drivers with the firmware installer, it says an update is required but the install goes to 40% and then goes back to the “an update is required” screen. I’ve also tried uninstalling the drivers and restarting my PC. Also all other steps on https://mysupport.razer.com/app/answers/detail/a_id/5550. Lastly I’ve tried the razer pairing program, it says it cannot pair the dongle with the mouse. So, I’m thinking my dongle is simply dead. My warranty is expired, but I was wondering if you guys think buying a replacement dongle would work or if the problem is elsewhere? Thanks in advance! edit:After playing around with it some more (mostly restarting/updating my laptop) the firmware installer now goes to 100% and then goes back to 40

2
G
1 year ago
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rodrigog20Insider Mini
asked in Razer Support
Razer Blade 15 Advanced Model 2019 - Games under 20FPS

 Hi there Razer Community and Team,I have a tablet that was working properly and suddenly the battery blew up and I had to remove it. Although it works correctly for normal use, no game runs properly (Rust ran at 20fps). Try to reinstall the operating system and all games, all drives are up to date, installed razer software including booster. I removed the battery and it is connected to power. Nvidia configured for high performance. I don't know what else to do, it's a 3000 dollar laptop and it doesn't work. I can not believe it.

6
retroSHELLMulberry705
1 year ago
leetCitronbuzz779
leetCitronbuzz779Insider Mini
asked in Razer Support
another kiyo pro that won't update

hi, please help. ty

1
XPISigma
1 year ago
YellowOrangebitsystem204
YellowOrangebitsystem204Insider Mini
asked in Razer Support
Compre la version THX spatial audio pero no lo puedo activar

Lo compre y no me llego ningún código y cuando descargue la versión trial y puse mi cuenta no me aparecía comprado 

0
YellowOrangebitsystem204
1 year ago
logicallylucid
logicallylucidInsider Mini
asked in Razer Support
Basilisk x Hyperspeed bluetooth not working at all

A couple days ago my Basilisk x Hyperspeed mouse stopped working for bluetooth completely, worse part is that i cant find my USB either so it’s completely unusable, is there a way to fix the bluetooth?

9
rrfj01
1 year ago
DeepVioletfutureradio412
DeepVioletfutureradio412Insider Mini
asked in Razer Support
Razer Nari Ultimate Dongle Replacement

Hello,In my RAZER NARI headphones, the usb wifi dongle is not working.The serial number of these headphones is HN1939D09201225.Please help,Thank you

1
W
1 year ago
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LGubbelsInsider Mini
asked in Razer Support
razer deathstalker v2 pro keyboard blinking while charging

Is it normale for the keyboard to blink while charging the battery it also seems to be stuck sometimes at 99% which is weird

0
L
1 year ago
sleeknetworkDarkCoral257
sleeknetworkDarkCoral257Insider Mini
asked in Battlestations
Razer Tomahawk Mini-ITX Build

Want to make a build using the Razer Tomahawk Mini-ITX case. I was wondering if all the parts I want/need are available in the Razer store, and which ones I need/ can use. I have little knowledge of building a PC. Pls help

4
I
1 year ago
Gorkeii
GorkeiiInsider Mini
asked in Razer Support
Activate Code is not to be valid

I have activate code card. I am trying to activate but the code seems not a valid.  Could you help me? Thx

0
Gorkeii
1 year ago
campeverYankeesBlue225
campeverYankeesBlue225Insider Mini
asked in Razer Support
Can I plugged in Razer DealthStlaker V2 Pro tkl all the time?

Hope you guys are doing well, I’ve just bought my first keyboard moving from Logitech. Is the razer keyboard uses the power from the cable or it will discharge and recharge continuously if I plugged in the keyboard when full? I want to use it like a wired keyboard, will that dammage the battery?

2
campeverYankeesBlue225
1 year ago
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BALAKAY696Insider Mini
asked in Razer Support
purchased gold and paid with crypto.. txn shows completed but no gold.

Transaction still shows pending but the etherscan transaction ID shows success and complete. No word on support. I guess I’m out 400 USDC. Be real careful using pay with crypto because obviously something isn’t working and your money may be in limbo.  https://etherscan.io/tx/0x59c5f3c3d06efaba6b6a8193288f6a0195b4cefc20f498fdaf0c8ffd662c735c You would think supporting this platform with hundreds of dollars would warrant at least a conversation or reply to my support tickets or at least an email response. 

3
Allofusaredeath
1 year ago
O
onurkokolInsider Mini
asked in Razer Gold & Silver
Razer Gold card

The razer gold card that came out of the razer kraken v3 hypersense model I bought is out of date, it says contact support what should I do

0
O
1 year ago
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synthx6Insider Mini
asked in Mice and Surfaces
mouse problem

i have a razer orochi v2. i have replaced the batteries and uninstalled the drivers for the mouse and restarted my pc but i still have the same problem. my mouse works fine when i open “device manager” on windows and when i restart it works for a few seconds then it begins to bug again. the cursor moves itself to the top left of my screen and. no matter what i do it continues to do the same.

2
FiszPL
Vanguard
1 year ago
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BrusterThemakdInsider Mini
asked in Keyboards
"Accepted payment methods for Razer?"

What payment methods are accepted for purchasing Razer peripherals such as keyboards, mice, speakers, headphones, and microphones? Can I use PayPal as a payment option? Additionally, do they also accept local cash payments for in-store purchases?

0
B
1 year ago
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FramJamesgbcInsider Mini
asked in Mice and Surfaces
Is microphone necessary for in-game communication?

What are some observations and opinions about the use of microphones in a particular game, particularly in relation to cooperative gameplay and communication? How does the speaker express their preference for non-verbal communication within the game and highlight the existence of a unique in-game language that eliminates the necessity of using a microphone?

0
F
1 year ago
PaleChestnutpolyload979
PaleChestnutpolyload979Insider Mini
asked in Razer Support
creating zoom plugin for Zoom sessions for stream controller X

Hi all, i m noob,  just bought my first stream controller X. May i kknow how to create Zoom functions/ profiles for my controller X? i could not find plugins in market place

0
PaleChestnutpolyload979
1 year ago
F
FlanZarianiekInsider Mini
asked in Keyboards
What comprises your Peru gaming setup?

What components make up your gaming setup in Peru, and could you provide specific details about each component, including the brand and model?

0
F
1 year ago
M
MatrickEganlyxInsider Mini
asked in Audio
What are your favorite armory memories?

What are your thoughts on the old armory system, specifically regarding the experience of exploring and examining other players' armories? I have fond memories of spending hours browsing through different armories and thoroughly enjoying the process. As a side note, the attached screenshot features Reckful's warrior.

0
M
1 year ago
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D3nfxxInsider Mini
asked in Razer Support
Razer Basilisk X Hyper Speed DPI Broken

Hi I have recently come across a problem with my mouse where the DPI seems to automatically decrease to a low dpi and the DPI button doesn't do anything anymore. The only way I've found to fix it is to manually change the DPI in the Razer Synapse App. I have tried reinstalling drivers, making sure windows is properly updated and exiting all razer apps but nothing has worked. I have also had this weird bug where my “mouse button 4 (or 5 I don’t know exactly but one of the side buttons)” doesn't work, I normally use it to go back on a page on google but it only works when I hover over the icon for said action and press the button, not anywhere on the page like it should. As you can imagine this gets very annoying, any help would be greatly appreciated. Also, the dpi doesn't seem to be affected when in a game that has mouse sensitivity controls, only in browsers/discord etc.. Thanks in advanceD3nfxx

1
D
1 year ago
Emmitdawg
EmmitdawgInsider Mini
asked in Razer Cortex
Razer cortex in-game display.

I’m having problems with the in-game display showing up. I saw a post from 10 months ago saying you guys have disabled the FPS counter. Is this still in effect? I play Destiny 2. All software updated, and I’m using razer blade 17 thanks for the help.

1
A
1 year ago
Gishinaii
GishinaiiInsider Mini
asked in Razer Cortex
Failed to Add Game

I tried to add 2 games reinstalled the cortex again and it still not adding the game can anyone help?

1
A
1 year ago

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