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Unanswered questions

15196 Threads
S
ShamoroDaryoInsider Mini
asked in Keyboards
Customize lighting on Razer keyboards?

How can one customize the lighting on Razer keyboards when they are directly connected to an iPad?

1
FiszPL
Vanguard
1 year ago
The.Iron.Mandarin
The.Iron.MandarinInsider Mini
asked in Razer Support
Is the Razer Thunderbolt 4 Dock capable of 4k144hrz?

Hi. will I get 4k144hrz when using a thunderbolt port on the Razer Thunderbolt 4 Dock. I want to limit the number of cables coming off of my Blade 17 to just 2, power and thunderbolt. So this will entail me using the dock to output to my 4k144hrz monitor. I know that my Blade with the RTX 3080ti averages around 60hrz on the 4k, I would just like to know if it can do it? Or, is that port capped at 60hrz? Thanks for your time. 

0
The.Iron.Mandarin
1 year ago
kaption123
kaption123Insider
asked in Mobile
anyone know if these companies are allowed to sell phone cases with razer name on them.

Are these really razer products ??  https://caseseason.com/products/razer-gaming-logo-samsung-galaxy-s23-ultra-case-cover Also this website ??  https://storebunch.co/shop/phone-cases/samsung-galaxy-s23/razer-samsung-galaxy-s23-s23-s23-ultra-case/ This waiting for razer edge phone in Canada is depressing me.  Phone and tablet ??   

1
kaption123
1 year ago
deadbutch3r
deadbutch3rInsider Mini
asked in Razer Support
blackshark v2 x

Почему не показывает наушники blackshark v2 x в synapce?

0
deadbutch3r
1 year ago
S
Synapse2260Insider Mini
asked in Razer Support
Huntsman Mini not accessible to Synapse

Just replaced my desktop and transferred everything to a new Intel13 system.Huntsman mini works fine via USB BUT Synapse gives me a message “No compatible devices detected…..”I have rebooted, un-plugged and re-plugged, deleted and re-installed Synapse, updated the Huntsman firmware - everything I can think of.Windows 11 sees the keyboard just fine but Synapse not at all.Does anyone have any insight to offer…...thanks!

0
S
1 year ago
boxbestViolet963
boxbestViolet963Insider Mini
asked in Razer Support
guest order problem

After I purchased the product as a guest, although I received a confirmation email, the check your order status page in the email has no content. So how do I know my order status?

0
boxbestViolet963
1 year ago
ruby0011
ruby0011Insider Mini
asked in Razer Support
hello so i bought $50 gamestop card and i want to refund it

hello, i bought $50 GameStop card and i want to refund it because it’s not available in my country and every time i use the PIN it says please select another payment method so can i please get refund.

0
ruby0011
1 year ago
Misskittenza
MisskittenzaInsider Mini
asked in Razer Support
Razor gold refund please

I loaded $5 for Bigo live on my Razor Gold account. The transaction was successful but the pin doesn't work when I try it in Bigo Live. I asked for help from you but the response was I needed to talk to Bigo admin. They were unable to resolve the issue. Please refund me the amount so I can use it elsewhere. Thank you 🙏

4
ruby0011
1 year ago
EddyZonGP
EddyZonGPInsider Mini
asked in Keyboards
Razer huntsman v2 wrist rest

I have been using my huntsman v2 keyboard for half a year and I have noticed that the wrist rest began to form folds and wrinkles, is there any tip you have to eliminate them?

0
EddyZonGP
1 year ago
G
GMorbInsider Mini
asked in Razer Support
Razer Nari Ultimate (Cheap Plastic)

Is there any recall program or an exception to get it fixed past the warranty status? My son has barely had this headset for 1 year and the plastic that encases the headphone rotation mechanism cracked on him and broke. The plastic is not up to par for heavy use it seems. 

1
Razer.Zionzedd
1 year ago
EroMangaSenpai
EroMangaSenpaiInsider Mini
asked in Razer Support
Razer Blade 15 Base model - Battery Bloated ( Aug 2019) model.

Hi,  I had my Razer laptop and loved it. It was one of the best laptop that has both slim form factor and also hold holds up for gaming. I use my laptop with a monitor for both personal and gaming purposes. I am aware of the head generated by the razer laptops during gaming so I did buy a Razer Laptop stand to prevent over heating issues. Even after taking all these precautions the battery bloated and even cracked the back panel and the mouse pad. I had realized that only at the end of the day. I tried to contact Razer support but got no progress. I don't mind replacing the back panel and the battery however making any changes to the track pad puts me in a tight spot and these parts are not that readily available too. I know it’s a old laptop and it has run it’s due course but I was not aware that so many people had issues with Razer laptop having a bloated battery. I am a huge razer fan but then leaving the customers in the dark after all this make me feel like I am the fool.  Any hel

1
Razer.Zionzedd
1 year ago
pulseheatEarthYellow692
pulseheatEarthYellow692Insider Mini
asked in Razer Support
kaira for xbox

As soon as I join a party it echoes for everyone but I can’t hear it so I don’t know how to fix this echoey mic 

1
Razer.Zionzedd
1 year ago
RedBrowncitypulse589
RedBrowncitypulse589Insider Mini
asked in Razer Support
PTFE mouse feet

 HALLO  I WANT ASK WHER I CAN BUY THE STUCK PTFE mouse feet  FOR Mouse feet for razer viper mini signature

0
RedBrowncitypulse589
1 year ago
TurtleShaft
TurtleShaftInsider Mini
asked in Razer Support
Viper V2 Dongle isn't registering

just bought a refurbished v2 pro from amazon and the wired works fine but the wireless dongle is completely bricked so I can't update the firmware. Anyone have any idea how I can work around this and/or get a new dongle? 

0
TurtleShaft
1 year ago
SpicyMixclassicSHELL435
SpicyMixclassicSHELL435Insider Mini
asked in Razer Support
razer blade 15

My Razer blade 15 advanced was updating windows 11 when a 64% it started booting and then after 5 seconds shutting down it will flash the welcom screen the for a split second the blue 64% installed screen and just repeat dose any one know how to fix this  

0
SpicyMixclassicSHELL435
1 year ago
AnHeroSixtyNine
AnHeroSixtyNineInsider Mini
asked in Razer Support
Razer Blade 16 2023 - freezing and hiccups

Anyone experiencing hickups and freezing while using the desktop or gaming? When the laptop is plugged in, I seem to notice it a lot more. Not sure if it has to do with the power plan in win 11, but after the laptop gets warmed up I’ll have whole half second freezes during gameplay. Was playing Halo MCC with my S.O, she was using my old blade 14 2021 with no issues, but the hickups and freezing were affecting her game as well (LAN CO-OP) they were so bad. Not sure what to do, as everything is up to date. Computer seems to run smoother on battery… really frustrating.

2
G
1 year ago
K
kohidaInsider Mini
asked in Razer Support
deathadder v2 bootloop/freezing

this is my last resort and if nothing happened then ill jsut stop buying your products or whatever. Basically the same issue as the V2 pro except i have the wired version. I TRIED to talk to support but then halfway through as I was about to send a video they disconnected on me and I was never able to get back with them, so here I am. And before anyone tells me to download the firmware update, I did and the support agent sent it to me. “This Update is already installed” or whatever it said. There should be no reason why i need to get a new mouse so just help me fix it or give me a definitive answer so that I know what to buy next time. Thanks.

0
K
1 year ago
M
mitatom4eInsider Mini
asked in Razer Support
thx spatial audio software on/off button not working

So I’ve been using THX spatial audio for a while and I haven’t had any problems, but one day I turn on my PC and my THX spatial audio software is turned off. When I try to turn it on again it doesn’t do anything. I’ve reinstalled it multiple times, but nothing has happend. How do I fix this?  

0
M
1 year ago
NaplesYellowsightsolo772
NaplesYellowsightsolo772Insider Mini
asked in Razer Support
i need help with my razer orochi v2

I bought this Razer mouse off a person and it didn’t come with the usb dongle, I have a Xbox one and I want to use it by Bluetooth but Xbox doesn’t have Bluetooth, is it possible to connect it to my Xbox via Bluetooth?

0
NaplesYellowsightsolo772
1 year ago
J
JonnyCoomb20031964Insider Mini
asked in Razer Synapse
Razer Synapse 3 not working

its just not opening, it will keep trying to run , closing and opening ending with the task manager having 50 razer apps running , ive tried a clean uninstall and reinstall and it won’t work 

24
V
1 year ago
Julciaaa
JulciaaaInsider Mini
asked in Keyboards
Hi!

hi, So for a long time I was wondering about one thing, changing keycaps in my keyboard. I feel like I can’t find the ones that gonna fit (I have Razer Cynosa Chroma keyboard). The questioning is not about the regular keycaps (as “WASD”, arrows or function keys) but the spacebar and enter keycaps because they have a “metal bar” inside of them and the keycaps I want to buy are not showing if they have them or not, so my “question” is, does normal keycaps (cherry profiled) will fit my spacebar and enter as I mean will function because without the “metal bar” my spacebar nor enter don’t want to move.

0
Julciaaa
1 year ago
S
SupereorInsider Mini
asked in Keyboards
Razer USB to Type C cord for Black Widow V4 Pro died after 2 months

Keyboard just started blinking strangely, not working, and wasn’t getting detected by Razer Synapse 3. Tried the reset method (M5 + esc) Synapse would only detect it for like 10 seconds before it would go back to doing the weird thing. Tried reinstalling Synapse, still didn’t work. It ended up being the USB to Type C that was the issue. Luckily the keyboard came with 2 of these, I tried the second one and everything is functioning and back to normal. I tried the problem cord on other devices and it functions like normal. I checked the connections on the Type C and the USB side and they look in pristine condition.Does anyone know if this cord is just dead for being used for my keyboard or can it be fixed. If it can’t be fixed where can I request a replacement or will any USB to Type C work. Thanks in Advance. 

0
S
1 year ago
frontImperialTOPAZ243
frontImperialTOPAZ243Insider Mini
asked in Razer Support
How Do I Change Rubber Pads Kishi V2

I have taken a look at the user manual and it wasn't clear to me about how to change the rubber pads on the Kishi V2 Android. I tried pulling them out but they are stuck to the Kishi and I'm afraid that I'll damage it if I try more. Is it possible to get a video demomstration of changing the rubber pads? Thanks

1
MARCASITEgeoIceberg196
1 year ago
T
TakedownRikyInsider Mini
asked in Razer Support
Razer Huntsman V2 Analog

Why the Razer Huntsman V2 Analog doesn’t have the italy layout? 

0
T
1 year ago
C
chambesaInsider Mini
asked in Razer Support
Deathadder V2 Wired - Stutter/Lag/Binding

Specs are:• Ryzen 2600x• GTX1080ti - 11GB• X470 Motherboard• 32GB DDR2 3200MHz Ram• Windows 10 Issue:When playing using my Razer Deathadder V2 I get frame stuttering/lagging/binding of the mouse every 3-4 seconds. When I say “binding” I mean it feels like the mouse won’t move in game and the frame freezes. I can literally move my hand off my Razer and onto my Logitech M210 and the game is playing buttery smooth. Solutions tried:• Tried all USB 2.0 and 3.0 ports on my PC (around 8 in total) - same issue each time• Tried uninstalling drivers for the mouse and reinstalling - no change• Tried removing Razer Synapse 2.0 - this worked for 1 gaming session, the mouse worked perfectly without any stutter for 2+ hours. Came back the next day, fired up the PC, stuttering back.

0
C
1 year ago

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