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Unanswered questions

15229 Threads
C
covefastLemon020Insider Mini
asked in Audio
buying a used razer headset

Hello, I am buying a used razed headset from a friend and I would like to know whether the code can be reused in my account 

1
FiszPL
Vanguard
1 year ago
aurablaster
aurablasterInsider Mini
asked in Razer Support
Change in Cycle Scroll speed in Macbook in Pro Click

Hey, My Razer Pro Click Cycle Up and Down was working perfectly in Macbook.I then connected the mouse to Windows and the same scroll up/down was painfully slow. I reset the Pro Click using the Left-Right-Middle Click button and it started working smoothly in Windows. Now when I connected the mouse back to Macbook, the Cyclic scroll up/down is now really slow on the Mac. And it also behaves differently depending upon if it’s connected to Dongle or Bluetooth. How do I get the mouse to work back in the way it was working with Macbook again?

0
aurablaster
1 year ago
H
hiimmoodyInsider Mini
asked in Razer Gear
dongle light wont turn on deathadder v3 and is not syncing

My Razer HyperPolling Wireless Dongle light won’t turn on!I just bought the Razer HyperPolling Wireless Dongle with my deathadder v3 and it won’t sync together, when I plug the dongle my computer recognize it and in my synapse too but it won’t sync with my mouse and no light turn green at all. Is my dongle defective or I’m doing something wrong?

0
H
1 year ago
F
fuckingretardrazerInsider Mini
asked in Razer Support
naga pro goes to low dpi when razer synapse isnt open

my naga pro goes to a really low dpi whenever razer synapse isn't open. the dpi buttons don't work whenever synapse isn't open. the dpi buttons work fine when synapse is open. I tried to make a profile and save it to the mouse but when synapse is closed it stops working. I would rather not use razer synapse because I use different RGB software and synapse interrupts it. this is a new problem started 2 days ago before that I didn't have razer synapse installed and worked fine.

0
F
1 year ago
ZxJeremy
ZxJeremyInsider Mini
asked in General Discussion
Future Razer upcoming Product

Hi RazerCould you release an RGB RAZER GAMING DESK IN THE  FUTURE?…. Other company have their own desk but not razer why why why? please include a Desk Drawer, roller wheel for the desk, PC mount that could able to hold heavy PC and dual or tirple monitor mount...

0
ZxJeremy
1 year ago
D
durwanInsider Mini
asked in Mice and Surfaces
Basilisk v3 diagonal movement?

Hi.So I just bought the basilisk v3 since it seemed great in the shop for a palm grip. Got it home and found that it might not be perfect with a big hand, specialy with the sniper button blocking. The biggest thing that I wonder about doh is the movement. If I keep the mouse straight, and move it side to side it wil track diagonally. It seems I need to twist the mouse to the let a bit for it to go perfect left and right, and in such bend my wrist a tiny bit. Is it how it should be, and is there any way to fix this? Because it forces the hand into a more claw grip stance or  rotating the mouse in the hand.

0
D
1 year ago
D4rkC1oud
D4rkC1oudInsider Mini
asked in Razer Support
Wired Deathadder V2 pro not working at all in the 'off' position

I recently purchased a Deathadder V2 Pro and the mouse only works with the 2.4 dongle or using BT. When connected to the usb cable, the mouse will charge properly but if it is switched to the ‘off’ position it won’t work but will keep charching.  How can I get my DA v2 to work wired ?

0
D4rkC1oud
1 year ago
A
awmosoftInsider Mini
asked in Keyboards
My seven key doesn't work anymore on three Huntsman tourment edition keyboard

I was searching about new intel motherboard and the seven key doesn't work any more. I use the original USB-c to USB cable. I though my seven key was broken and tried my other two huntsman tourment edition keyboards and now the seven key doesn't work on all my three keyboards. I also tried other orginal keyboard cables on the computer, but they also fail.How can I solve this problem?   

0
A
1 year ago
pointParisGreenrush632
pointParisGreenrush632Insider Mini
asked in Razer Support
Audio drivers not working.

So, for the past 4 months I have been messing around with my audio trying to get sound position on as all the noises in my games just goes all around me. I figured out that the realtek drivers is terrible and tried to use the one razer have but my computer isn't detecting any other playback audio. Does anyone know how to fix this? The only solution I have, is connect my Bluetooth then that works but with my wired headphones it doesn’t.

0
pointParisGreenrush632
1 year ago
assarelius
assareliusInsider Mini
asked in Razer Support
Razer Barracuda X (2022) wireless compatibility

Hi guys, I just got myself a pair of Razer Barracuda X and Viper V2 Pro mouse. Both are working as they should as is on their own, but when I try to discover the headset within the synapse application nothing happens. Also when I try to pair the headset to the mouse USB-dongle, it cannot get discovered.. So my question (I guess) is, even though the headset uses hyperspeed tech, its not compatible and can not be paired with another USB dongle? Reason why I want to pair it to another one is well, first the headset USB-dongle doesn’t get discovered in synapse and so I have to try pairing with the other device. You see, I don’t have many USB 3 ports (2 type A and one Type C) and so I have to disconnect other devices (work disks and so on) in other to have both of Razer devices wireless USB dongles attached and that is not optimal since my computer is also used for a lot of other stuff (work.. and so..). Please do help if you can.. PS, I though the FW might be needing to be updated but the

1
assarelius
1 year ago
L
LeaMarieSzczInsider Mini
asked in Keyboards
Quartz pink for German Gamers?

I am from Germany. I love Razer. I want my quartz Pink Keyboard with Qwertz. Am I too dumb or is there no qwertz keyboard in pink? Why is this so. I don't want logitech but I want cute stuff with qwertz. There are Black ones, why no pink ones? 

0
L
1 year ago
Homti_
Homti_Insider Mini
asked in Audio
battery

Hi..how can i check the case battery for the hammerhead hyperspeed?

0
Homti_
1 year ago
Sunrider_69
Sunrider_69Insider Mini
asked in Razer Support
BlackShark V2 Pro

Howdy,      I use my Black Shark for work and the dongle went missing.  They are not selling replacements, so I need to ask is there a generic or other dongle I can get to replace it?  Bob

0
Sunrider_69
1 year ago
bizpointCanaryYellow872
bizpointCanaryYellow872Insider Mini
asked in Razer Support
Hammerhead Silicone tips

How do I get replacement tips for those? Can’t find them anywhere online

0
bizpointCanaryYellow872
1 year ago
L
LinkhunterInsider Mini
asked in Razer Support
Razer Huntsman Elite (Nordic) misleading pictures on online and package

Hey thereI recently bought Razer Huntsman Elite when I got home with it and open up I quickly get disappointed the keyboard doesn't match the pictures from the online store also the box online store​​​​​​The Boxand the keyboardthat means I cannot buy any replacement keycaps from razer due to that big enter keycap and I personally hate Nordic keyboard with a passion 

0
L
1 year ago
deadmickey5
deadmickey5Insider Mini
asked in Mice and Surfaces
is the razer basilisk v3 x hyperspeed good?

I have been trying to figure out which mouse to buy but I dont know if gen2 switches are better than ttc gold...I like the shape of the basilisk v3 but I want a good gaming experience so if anyone can help me with I would be grateful

0
deadmickey5
1 year ago
busGoldMetallictechno582
busGoldMetallictechno582Insider Mini
asked in Razer Support
orochi v2 scroll wheel tilting to right and clicks when i do it

I can tilt/move my orochi v2 scroll to right and it clicks when i do it. Is this normal since the site doesn’t say it has tilt click function? By tilt i mean the wheel basically moves towards right if i try to move it...

1
SubaSuba3763
1 year ago
B
BigChobbsInsider Mini
asked in Razer Synapse
mouse movement macro

Im trying to create a macro that moves my mouse 45cm to the right. Pretty simple. I was able to do this in icue with my corsair mouse. I cant seem to do that in synapse. I tried modifying the xml, but i dont know what to put.I use 3200dpi, so i calculated this to be 56693 dots. I could obviously do less, like 5cm and just do it 9 times. How do i do this?

0
B
1 year ago
O
oxedtvInsider Mini
asked in Razer Support
Synapse 3 can not find Naga Trinity Mouse

everything was good a month ago and suddenly after updating Synapse3 now it can not see the mouse i thought my mouse have issue so i got new mouse naqa and funny same issue your system can not se your mouse :)i did clean drive i did reinstall still can not see itwindows 10 can see the mouse drive and the razer system can not se his own mouse! 

0
O
1 year ago
JS0139
JS0139Insider Mini
asked in Razer Support
keep having to turn it on and off

my 2-3 years old kraken X is having the same problem as this thread 2 years agoi tried to contact support through chat but the link doesn’t work  

1
Razer.Speedcr0ss
1 year ago
sidehitElectricViolet439
sidehitElectricViolet439Insider Mini
asked in Razer Support
Razer Synapse 3 won't detect my mouse

Hey can anyone help me i’m having a issue where when i plug my mouse in Razer Synapse Doesn’t detect it. (Razer Deathadder Essential Mouse)

0
sidehitElectricViolet439
1 year ago
Yautja_Nickto
Yautja_NicktoInsider Mini
asked in Audio
headset razer kraken x 7.0

Boa Tarde comprei uns headset já há algum tempo, mas não tenho código de activação nem número de série podem ajudar? 

0
Yautja_Nickto
1 year ago
fastLARIMARVegasGold867
fastLARIMARVegasGold867Insider Mini
asked in Razer Support
Left fan broken and noisy (disable?)

I have the same problem as the people in this thread: https://insider.razer.com/razer-support-45/left-fan-has-broken-any-way-to-disable-temporarily-14644But the thread does not provide any solutions. Could you please indicate if it's possible to disable the fan at least temporarily because the computer is unusable like this to be on any kind of meeting. 

0
fastLARIMARVegasGold867
1 year ago
F
FuorgasInsider Mini
asked in Razer Support
Your order was unsuccessful

Hi Razer, I tried several times to buy a laptop on your website but my order is always unsuccessful, "not able to successfully process the payment".The different order numbers that failed:RZCAWP1000001318363RZCAWP1000001318434RZCAWP1000001320263 Can you help me please?Thanks in advance

0
F
1 year ago
MediumRubyEMERALDbest276
MediumRubyEMERALDbest276Insider Mini
asked in Audio
nikolay

HELLO, I PURCHASED YOUR PRODUCT FROM A BULGARIAN SITE. WHEN I OPENED THE BOX THERE WAS A CARDBOARD WHICH HAD AN ACTIVATION CODE ON IT. WHEN I TRIED TO DELETE THE GRAY BOX TO SEE THE CODE I DELETED THE CODE ITSELF, NOW I CAN'T CONNECT THE HEADPHONES AND THEY ARE VERY WEAK. HOW CAN YOU HELP ME. S/N:862121DO9711354RZ04-02830100 BLKRZ04-02830200 GRNnikovbg83@gmail.com

0
MediumRubyEMERALDbest276
1 year ago

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