Recently active topics

 Razer BlackShark V3 Pro – Random Audio Cut (Chat Endpoint Investigation)Issue Description Audio randomly cuts out during gameplay (mostly CS2). The headset remains powered on. There is no disconnect/reconnect sound. Windows does not show the device as disconnected. I must power cycle the headset to restore sound. Gameplay recording still captures both game and Discord audio even when I cannot hear anything from the headset. Key Observations When audio cuts out: Windows still shows the device as active. No USB disconnect event occurs. No RF disconnect sound is heard. Recorded clips still contain full game + Discord audio. ➜ This confirms the PC audio stream is still active. The issue appears more frequently when using: BlackShark V3 Pro – Chat endpoint for Discord. When switching Discord output to: BlackShark V3 Pro – Game The audio becomes: Noticeably louder More stable No random cut so far When disabling and re-enabling: THX

Hello,I have a first-generation Razer Barracuda X, model RZ04-03800, with the original RC30-0380 USB-C wireless dongle.The dongle suddenly stopped working. It is no longer detected by either my iphone or desktop PC, and the Razer Headset Pairing Utility does not detect it either. I have also noticed that the dongle seems to get warm when connected.I would like to know if Razer can provide or sell me an original replacement RC30-0380 dongle compatible with my headset.I am located in Portugal.Thank you.

Hi,My Razer Kiyo Pro Ultra's video feed suddenly stopped working. The camera is detected fine by Windows and shows up correctly in apps, but the video freezes/goes black as soon as I try to start the preview or a call.I tested and ruled out several causes:- Tried multiple USB ports (both 2.0 and 3.0): same issue every time with the original cable- Reinstalled the driver and Razer Synapse: no change- Closed all other apps that could access the camera: no changeWhen I replace the original USB-C cable with a different USB-C cable (Apple), the camera works perfectly with no issue at all. So the problem is clearly the original cable, not the camera itself.My device is unfortunately just out of warranty. Since this is only a cable issue and the camera itself works fine, would it be possible to purchase or get a replacement cable rather than going through a full unit exchange?Serial number: available on request Happy to provide any additional info (photos/video) if needed.Thanks!

"I submitted a ticket 3 weeks ago because I lost my SIM card and cannot receive my Razer Gold 2FA OTP codes. I have received 0 response. I am trying to PM a moderator but the forum says I am restricted because my account is new. Please send me a PM so I can provide my Ticket ID and recover my funds."

hi ,charger adpater started surging and cracking- I need a replacement charger- what would be a comparable option for model RZ09-0409CE53 .I am currently in India - where or how can get it here ?

Hello, I'm having trouble finding the product number of my Razer Kraken v3 x, I don't have the box, one on the headphones only says RZ04-0375. To register the product and activate the 7.1 sound I need the product number, which I can't find, I have a serial number.

I purchased a Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz keyboard and have completed the setup. Although it is connected via a wired USB connection, the keyboard occasionally becomes unresponsive during use. This issue started occurring after I updated the keyboard firmware. When this happens, the RGB lighting remains on, but none of the keys work. If I unplug the USB cable and reconnect it, the keyboard starts working normally again. However, the same issue keeps occurring repeatedly. Could you please help me identify the cause of this problem and provide any possible solutions or troubleshooting steps? Also, please let me know whether this may be related to the recent firmware update, a hardware defect, or a software-related issue.

Hi Razer Support TeamMy Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz keyboard after updating to the latest firmware. Since the update, the keyboard frequently stops registering key inputs every 1–2 hours at a time, even though the lights remain on and the device appears connected. This has significantly disrupted my work and gaming experience.I kindly request that Razer provide a solution to this issue, or guidance on how to safely rollback/downgrade the firmware to a stable version. [removed by moderator] Please help to checkRegards

My account email says it’s a privaterelay.applied.com email so I can’t access and verify it to change it. I linked my twitch to create the Razer account but the Apple ID was how I created my twitch. How can I either delete the account, unlink the twitch account, or change the email if it’s an inaccessible Apple ID email?

As usual Razer's vibe coded untested garbage is at it again.With my laptop if I don't have a connection on boot, no successive restart of Synapse or anything short of a complete windows reboot will make Synapse detect ANY devices.Why is this software such? 

Is there a way to replace the support on the BlackShark V2 Pro? My headset still works fine, but the hinges broke after years of use, and now it’s just collecting dust because I can’t find a way to replace this part.

my razer v3 pro dongle device isn’t working, It starts to heat up and there comes a point where it stops working, the mouse arrow gets stuck and won't let me do anything, I want to know if you can send me a replacement or if I have to buy another mouse.

I experience inconsistency when my wheel flips back from ‘free-spin’ to ‘precision tactile’ mode via smart-reel.How to trigger it:-Have scrolling mode set to ‘Precision Tactile’ with Smart-Reel on-Make the wheel enter free-spin via a quick flick-Stop the wheelIn the above scenario, my wheel re-enters precision tactile mode incorrectly roughly 50% of the time. It’s like something doesn’t quiet click-in to place the way it’s supposed to. Entering free-spin again via smart-reel, then stopping the wheel sometimes solves the issue. This inconsistency never happens if the mouse was originally in regular tactile mode, or if precision tactile mode is initiated via the ‘cycle scroll mode’ functionality. 

It is detected by the PC and Synapse 4 but It doesn't type anything 

I recently purchased this product from Amazon, but when I try to register it, it says it's already registered. Attached is my Amazon invoice for proof of purchase. Please transfer/register the serial number to my account

i no longer have acess to my old email to since it got hacked or deleted i just need to change my email since i just registered my headset can i get help

 Hey there Community/Support~!🤗I’m trying to understand the recent changes to how Axon generates images. Before this update, the app didn’t have a model dropdown that I recall (if it did, I never noticed or used it) it was just “powered by Luma,” and over time I really got to know how that engine behaved. I built my prompts and workflow around its specific aesthetic, which had a softer, painterly, fantasy‑driven look that made Axon feel unique.Now there are two selectable models, and both of them generate images in a much sharper, more realistic, more architectural style. They look closer to concept art or MMO loading screens, which is fine for certain uses, but the main issue being:  AXON IS A WALLPAPER SOFTWARE, and the previous aesthetic was a big part of why many of us enjoyed using it.The shift feels sudden, and it’s a noticeable change for anyone who spent time learning how the original engine responded to prompts. It would be really helpful to have the option to use that earlie

so when i first open my pc my mouse works fine for 5 minutes then when i try to click on a different tab or anything like a browser I cant, this has happened with two of my razer viper v3 pros (I am using a razer viper v3 pro) However whenever I disconnect my mouse and re connect i can use it find for 20 ish seconds please help 

The Wolverine v3’s battery status does not work on Xbox. I assume Razer is aware of this issue. What is the plan to fix that? I did not expect to have this issue with a $200 controller. Relying on the app is a ridiculous work around. I would also like a comment as to why Razer does not make a charging station that is compatible with this controller. If there is no intention to make one I would have just preferred using batteries that I can easily swap out. Having to plug it in defeats the purpose and a charging station is available on all your competitor controllers.

If you brought back the Left Nagas in 2026, you would make bank.  You would not even have to create a new mouse evither, just re-release the existing model.  Maybe, tweak it to modern firmware/software standards, but just create a new batch.  Hell, I’d buy at least 2 of them.  I own both versions you’ve came out with and was one of many who signed the petition for the 2020 release.  Being only able to use my left hand for my passionate gaming, it made things 100x easierhave programmable side buttons. With Left Handed Gaming Mice niche being as barren as it is today, you would be the only source of the old school product.  The community of left handed gamers would flock to Razer. 

Razer Huntsman V3 Pro 8KHz - When switching profiles on this keyboard, the profiles can sometimes get copied into each other.The issue occurs in both the Retail and Beta versions of Synapse.Example:I have a profile called “Default”, which I use in Windows. Actuation is set to 2 mm for all keys in this profile. I have a second profile called “FPS”, which I use for games (for example, Overwatch). Profile switching is handled automatically by Synapse, and the profile is linked to the game. Different Actuation values are configured for different keys in this profile, and Rapid Trigger is also enabled for some keys. When I have a game running and, during that time, I ALT+TAB to Windows and then return to the game, it sometimes happens that the settings of one profile are copied into the other profile. The copying can happen in both directions: Default → FPS or FPS → Default.What I have observed:In Synapse, it takes a little while for the profile to switch on this keyboard. This is clearly v

I have an old razer phone that should have some precious photos on it but unfortunately I cannot sign back in. I cannot remember my password and emails that I've used on the phone before don't seem to be working to log back in. What can I possibly do now to regain access to my old phone?

I am not sure why.  When I program M-buttons (M1-M6) in the Razer app, they do not work in BO7 at all.   I have uninstalled and reinstalled the app.  I have removed and added the button mapping selections multiple times.The standard button mapping works fine for the game but not the others. When I press the buttons, my character seems to move slower, and moves normally when the buttons are released.Any help is appreciated. 

Hi everyone,I am having a frustrating issue with my Razer Tartarus V2 pro.  I am trying to remap my hotkeys—for example, changing key "20" to the number "6".However, whenever I try to assign it key 20 now types “z6” the original bind + my new one. Right now, I am completely unable to map any of the buttons to the custom hotkeys I need.I have tried every troubleshooting method I can find, but nothing is working. Does anyone know how to fix this issue?Thanks in advance.

Добрый день , подключаю зарядное устройство к наушникам заряжаю их полностью , после отключения зарядного устройства в приложении synapse 4 в приложении показывает исходные данные 43% или меньше , какой-то глюк наушники новые Blackshark v3 pro CS. Что это может быть, приложения и прошивку все обновил мышь работает стабильно в Synapse 4.Good afternoon, I connect the charger to the headphones and fully charge them, but after disconnecting the charger, the Synapse 4 app shows the initial data as 43% or less — there’s some kind of glitch. The headphones are new, Blackshark v3 pro CS. What could be the issue? I’ve updated all the apps and firmware; the mouse works stably in Synapse 4.