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My VALORANT account has Saudi Arabia (SAU) as its region, uses the EU shard, and displays prices in GBP. Can I redeem your VALORANT (EU Server) Riot Cash product on this account?

Hello Razer Gold Support,I need help with my digital Razer Gold order. My order reference is RZUSWP [removed by moderator] .Unfortunately, the email address was entered incorrectly during checkout. The email was entered with .co instead of .com, so I have not received my digital PIN.Please help me verify the order and update the email address so I can receive my purchased Razer Gold PIN.I can provide proof of payment and any other information needed.

I cant sign in to my razer synapse app. I had changed the password and tried again but nothing again. But on the site i can log in. When i put the password to loggin it opens the app for a sec and then it closes and says reconnect

i’ve done the bios update butn since then i ban’t enable the secure boot in bios keys and i’ve tried with the backup as well byt i keet receiving the same message. the laptop it’s a razer blade 14 RZ09-0370

The latest update 1.7.162 has removed the exit button. This was working before the update. I have to force close the app now and some of the button updates do not save or stop working. I have two wolverines ultimate's,  same issue on both.   

My headphones have been producing those for almost half a year now and while Discord’s crisp just simply does excellent job in covering those up, I cannot record videos, I cannot stream without the mic taking all the background noise space. The fix I found is to curve the mic until my friend says I sound good. But even that is no more efficient.I need a replacement asap, and I wonder where I could get it.

I’ve wanted a Tartarus since v1 but since I use left handed Naga I can’t.  So I’d love to either see a Tartarus that’s modular so it can be used on either side of the keyboard or one for us lefties.  I could see some people wanting one of these for both hands in some circumstances.  There are other companies that are making devices like this as kind of a split keyboard setup but I’d much rather buy from a trusted company like Razer.   Please consider this...I’ve wanted a Tartarus for so long….

I ordered the new Razer Naga V3 Pro, and it showed up yesterday.I was disheartened to see that it's not recognized in the Razer Synapse for Mac software (Version 4.0. [removed by moderator] ).So I decided to use a technique that I've used with previous Razer mice that have onboard memory.I'm posting this here on the chance that it helps some of you.The only major downside is that you need access to a Windows machine that can run the current Razer Synapse software. Luckily, I have an old laptop that works great for this.Connect the Razer Naga V3 Pro to the Windows machine.Install/open the Synapse software on that Windows machine.Use Synapse to configure all of the mouse buttons, scroll wheel & tracking options.These settings will automatically be saved to the onboard memory of the Razer Naga V3 Pro.Connect the mouse to your Mac and all of your settings should be present and functioning natively.A bonus discovery that I made yesterday: I have discovered that you can use the Windows k

I wanted to share some feedback regarding the Razer Wolverine V3 Tournament Edition controller.I received this controller as a gift a while back. Initially, because the games I was playing at the time did not require a controller, I did not use it heavily. However, when I did use it early on, I noticed an intermittent disconnection issue where the controller would stop responding and required me to unplug and reconnect the USB cable to get it working again.At first, I suspected the bundled Razer USB cable might be at fault. When I swapped it for an alternative cable, I did not immediately experience the issue, but again, my usage at the time was limited.Recently, I have been playing Call of Duty, and the disconnects are now happening frequently during gameplay. To troubleshoot, I have followed all the recommended advice and troubleshooting steps available across this forum, but none of it has resolved the problem.To isolate the issue further, I switched back to my older Xbox controller

Hello Razer Insider Community, I’m a member of the Razer Creator Program, and I’m excited to be part of the Razer creator community. I would like to clarify whether Creator Program members are permitted to use the official Razer Creator Program logo in their YouTube livestream overlays, starting screens, and social media content. I emailed [creator.program@razer.com](mailto:creator.program@razer.com) on October 14, 2026, to request clarification, but I haven’t received a response yet. I also tried contacting the team through Instagram. I want to make sure I follow Razer’s official branding and trademark guidelines before using the logo on my channel, Divanshu X Gaming. Could someone please guide me to the official logo usage policy or the appropriate team to contact for permission? Thank you for your time and help! Best regards,DivanshuYouTube Channel: Divanshu X Gaming

My Naga v3 pro will not charge in my Hyperflux v2. Initially it did but the third day of using it it now flashes red and green on the hyperflux while the naga v3 also flashes 0% then 100% but will not work beyond a half second between the flashing. The mouse obviously works fine with the usb connected but not wirelessly or through BT. I tried my wife’s naga v3 and it works flawlessly on my hyperflux, so there is an issue with my Naga v3. As mentioned in multiple forums there is not official support for the naga v3 and hyperflux v2 yet. Hoping for a fix before WoW Forever… if any support can provide assistance please let me know. My devices are linked to my account and proof of purchase is also attached. 

Hi Razer Support,My new Basilisk V4 Pro (set up on October 12 with the Mouse Dock V2 Pro) keeps losing tracking on HyperSpeed 2.4 GHz. The cursor stops moving completely while button clicks still register. It happens several times a day, anywhere from every few hours to a few times in one hour. The only way to get it back is to flip the power switch on the mouse off and on again; it then reconnects within a few seconds.Setup- Mouse: Basilisk V4 Pro, firmware 1.2.0.0, S/N IO2638H38902198- Receiver: Mouse Dock V2 Pro, firmware 1.0.14.0, S/N 632637U33703268, on the desk next to the mouse, plugged into a rear motherboard USB port- Wireless polling rate: 2000 Hz- Razer Synapse 4, version 4.0.827- PC: Windows 11 Pro (build 26300), ASUS ROG Maximus Z690 Hero, Intel Core i7-12700KF- Other Razer devices on this PC: Seiren X onlyWhat I have tested 1. Dock as the receiver: freezes.2. HyperPolling dongle as the receiver with the dock unplugged: still freezes. Synapse's own logs show the mouse reco

The receiver for the headphones has stopped working, but the headphones themselves are fine. Where can I buy a replacement receiver?

My HyperFlux v2 connects to my Naga v3 Pro but it does not charge it and the LED battery indicator light at the top of the mouse pad does not turn on. The HyperFlux v2 puck is installed on the mouseCurrent Hyperflux v2 Firmware is 1.0.16.0, i cant update the firmware, there is no Naga v3 pro to select when trying to do so, only the Naga v2 and 3 other mouses are selectable if the firmware is the issue. Current Naga v3 Pro Firmware is 1.1.0.0I just got the mouse and the mouse mat a week ago.any help is greatly appreciated! Thanks  

I’m having a issue where the scaling for the footsteps isn’t working for Xbox on the black shark v3, I just got the headset and when I use the wheel which is assigned to footsteps scaling it only changes the game to chat mixer. I need help.

I have a case in with support, but this is super frustrating.  purchased the basilisk v4 pro and v2 dock a week ago. Instantly out of the box was fine for 5-10mins. Then the cursor froze. Only way to unfreeze was if I hit the DPI button or turn off and back on. Then play a little more, boom freeze again. Same issue. Same thing. Doesn’t matter if I’m using the dongle or Dock. Same problem. $180 mouse, should work just fine. Especially it being WIRELESS, that should work no problem.  So I called razer support 2 days ago, they made me do a ton of tests. No fix, it’s “defective”. Send it back get it a new one today. No shit, less than 30 mins of the new one and guess what. FROZEN CURSOR. It’s not defective, I can’t be the only one having this issue. Need a hot fix update and get this working. I sent videos in and am waiting for the better support team to help. I have loved my V3, wish I didn’t get rid of it. I have 10 days to figure it out or I’ll be returning this garbage and getting some

Hi. I saw a message about someone missing their  dongle. i also am missing mine. ​​​​​​How do I go about getting it? Here are device detailsProduct: Razer Barracuda X Chroma - Wireless Multi-Platform Gaming and Mobile Headset - Phantom White Edition - FRML PackagingProduct Code: RZ04-05220400-R3M1

Hi,I received the Blackshark V3 standard version as a gift. but they did not check the box and lost the USB Dongle, so I would like to purchase a replacement, and be able to solve this problem.

Hello Razer Support Team,I am reaching out regarding my Razer Barracuda X wireless gaming headset.Model: RZ04-03801Serial Number: [I can provide the serial number via private message if needed, or it can be verified through my registered products dashboard.]Unfortunately, the original USB-C 2.4 GHz wireless dongle was physically damaged and is no longer functional. The headset itself is still working perfectly, but I can no longer use its wireless functionality without the transceiver.I have searched various online stores and marketplaces but have not been able to find a genuine replacement dongle compatible with this specific model.Could you please let me know if it is possible to purchase a replacement USB-C wireless dongle directly from Razer, or if you have any spare or discontinued stock available for this model? I would also be happy to purchase a refurbished or remaining-stock unit if a new one is no longer available.Thank you for your time and assistance. I look forward to your

Hello Razer Support,I recently purchased the Razer BlackShark V3 for Xbox, and I am experiencing two issues that I would appreciate your help resolving.1. Footsteps Scaling wheel not working correctly on XboxI have assigned the multifunction wheel to Footsteps Scaling using the Razer app. However, when I turn the wheel while using the headset on my Xbox, it only adjusts the Game/Chat audio mixer instead of changing the footsteps audio level.I have tried configuring the wheel through the app, but the selected function does not seem to work correctly on the console.2. EQ presets cannot be saved to the headsetI have already installed the Razer Audio Setup for Xbox app on my Xbox console. The app displays several EQ presets, including presets for different games. However, when I select another preset in order to switch to it, the selection does not appear to be saved to the headset. As a result, I cannot reliably switch between the presets I want to use.I have also updated the headset to t

與許多其他用戶類似, 我遇到了韌體問題 Razer Huntsman V3 HE 磁性無鑰匙 8KHZ。鍵盤隨機停止回應。沒有按鍵記錄,也絕對沒有輸入發送到我的電腦。但是,RGB 背光仍然亮著,因此它仍然在沒有輸入的情況下接收電力。以下是我已經嘗試解決的問題,但不幸的是,他們都沒有解決這個問題:將 USB 連接線直接重新連接到 USB 連接埠（暫時修復,但最終會在隨機時間再次斷開連接） 重新安裝 Razer Synapse 4/未安裝 在鍵盤上執行硬體出廠重設。

A code was missing I need a help 

Hello Razer Support,A few days ago I purchased a new Razer Lancehead Tournament Edition Quartz mouse. For some reason it is not detected in Razer Synapse 4 or Synapse 3. In Device Manager it also appears simply as “HID-compliant mouse”.I have already tried multiple reinstalls of Razer Synapse and the mouse drivers, but it still shows up the same way in Device Manager. When I try to register the mouse, the system cannot find it by serial number. I’m not sure whether I should post the serial number here, but I can provide all the necessary details privately if needed.Could you please help me resolve this issue?Thank you.

I have had the Iskur V2 for just a few months and it creaks like crazy any time I move no matter the direction. I have tried applying lubricant to the cylinder but it does sound like it coming from the base plate. Any ideas of how to fix?