Unanswered questions

Hi a couple days ago my wife and i missed placed the reciever for my BlackShark V3 X HyperSpeed Wireless headset for my switch 2 and wanted to know if i could possibly purchase and replacement with u guys! Thank u for you time and hope to hear back 

Hello,I have lost my dongle for my Kraken v4 wireless headset. Can someone point me to a place from where i can order one? 

Hello, my hyperspeed v2 dongle is no longer working (no device seems to recognise it), so I was wondering how I would go about purchasing a replacement. Thank you.

I get a problem like:My Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz keyboard after updating to the latest firmware. Since the update, the keyboard frequently stops registering key inputs every 1–2 hours at a time, even though the lights remain on and the device appears connected. This has significantly disrupted my work and gaming experience.I kindly request that Razer provide a solution to this issue, or guidance on how to safely rollback/downgrade the firmware to a stable version.what should I do, I just buy this for a week.

need a replacement dongle for blackshark v3 pro ps5

I am trying to determine if there is an internal inventory check possible for replacement dongle for my Blackshark v3 x hyperspeed. I can't find an official version and have read that third party sources don't work. Thanks!

I purchased a DEFECTIVE $50 RAZER GOLD GIFT CARD. Their Incident Number  from CVS is S-15701810. Purchase  was made on August 25, 2026 at CVS PHARMACY in Metairie, LA 70005. I have tried many, many times to contact the Customer Service Department with no response or resolution at the Razer Gold Representative. I have a receipt, card number and picture of the card. I can produce everything for the transaction. Please let me know how to send proof of purchase. 

Hi Razer Support Team,I am using the Razer Huntsman V3 Pro. After the recent firmware and Synapse update, my keyboard has been experiencing severe random key dropouts and disconnects.This issue is highly reproducible whenever I set my actuation point to 0.2mm / 0.3mm with Rapid Trigger (RT) enabled. It seems like the update messed up the sensor’s baseline calibration at ultra-low travel distances. Furthermore, when I completely close the Synapse software, the keyboard freezes up and I am completely unable to switch onboard memory profiles using hardware shortcuts.Since the keyboard works fine only when RT is turned off, this is clearly a firmware/software conflict introduced by the latest patch.Could you please provide the Standalone Firmware Updater for this model so I can manually re-flash and fix this deadzone logic bug?

Has anyone done the Windows update to 26H2? I’m worried it’s going to tamper with my OEM-tuned Razer Blade, any opinions?

his issue is not isolated to my headset — multiple users are experiencing the exact same battery percentage problem. This strongly indicates that the issue is related to the software/firmware and not a hardware defect with my individual headset.I have already contacted Razer Support and provided all the requested evidence, including videos, screenshots, Synapse and firmware information, and troubleshooting results. I even provided a screen recording showing the battery behavior while the headset is connected to the charger.However, despite providing all of this information, there has been no actual solution or proper investigation so far.What is particularly frustrating is that Razer Support has not even confirmed whether this issue can be reproduced internally. If multiple users are reporting the same behavior, why hasn't Razer tested the issue on its own systems and attempted to reproduce it?The problem is clearly related to the way the battery percentage is being detected or reporte

Former Ticket 260911-000624Hey razer. I ordered 4 Screws and Bolts for my Razer Chair months ago. For some reason, the USPS could not find my address, and deliver my package. I asked you to help me correct my address and re-deliver my package again, but my package’s current situation is lost. USPS Tracking number is [removed by moderator] 395078247. The latest message from Razer Help was asking me to ask help from my local USPS, but they have no other way to track my package either. In this case, do you have any other way to solve my problems? Thank you

Hi, I have a question if someone can guide me to get the screen or the hinges for my RZ09-0351. I hope someone knows a website.

I was trying to update my headset but the hypersense button was not working so i closed the updater. After playing with the button it started working again. But after trying the updater again my computer can’t find usb dongle anymore. Is my usb dongle dead? Can I get a replacement usb dongle?

I am from Austria and ordered the wuthering waves collab mouse. It is now being held at customs by dhl tho since the pins that are given for free with order are not assigned any value in the bill so they can't complete customs. They told I would need to reach out to where I ordered it from which is Razer, but I can't reach a support anywhere on the website. What should I do now?

Hi Razer Support,I need help with my Razer ID account.My Razer ID was created using Sign in with Apple with Hide My Email, so the email address registered to my Razer ID is an privaterelay.appleid.com address.I still have full access to my Razer ID account through Sign in with Apple/passkey. However, whenever Razer sends an OTP to my registered email address, the OTP never reaches the email address that Apple Private Relay is set to forward to.I have already confirmed in my Apple ID settings that Forward To is enabled for the Razer relay address and that it points to the correct email address.Because I cannot receive the OTP, I am unable to change my Razer ID email address, add a mobile number or backup email, or enable 2-Step Authentication, as these actions require the OTP first.I would like to change the email address associated with my Razer ID from the Apple Private Relay address to my actual email address.I can provide my Razer ID, private relay address, actual email address, and

My Razer Blade 15 Base Model (Early 2021), RZ09-0369AG22, has BIOS version 1.00 dated 04/01/2021.With Secure Boot enabled, it fails before Windows starts with:“Secure Boot Violation – Invalid signature detected.Check Secure Boot Policy in Setup.”Windows starts normally with Secure Boot disabled.I followed Razer’s official Secure Boot Recovery USB procedure, Answer ID 20795. The recovery USB booted correctly and Secure Boot worked once, but the error returned after the next shutdown/startup.Is there a permanent Secure Boot certificate / BIOS / firmware fix for this exact model? I do not want to authorize a paid repair or replacement before receiving a diagnosis and written quote. 

my razer hunstamn v3 he keeps disconnecting every 20mins only fix is plug unplug plz help

Where can I order a replacement gas cylinder for the Enkei Chair?

Hello,I need a replacement wireless dongle for my Razer BlackShark V2 HyperSpeed. The original dongle is lost.Model: BlackShark V2 HyperSpeed (RZ04-0496) Dongle part number: RC30-0496Serial number: [RZ04-0496] Region: Germany / EuropeCan you please check if a replacement dongle is available?Thank you!

I lost the mic & dongle for a barracuda x headset, I don't know which replacement parts to get or how to re pair the new dongle when I do get it, any advice/recommendations? Thanks 

I Can not use my Wolverine V3 PRO 8k, I tried 8 different USB c cables and even unplug it from the controller to plug my phone in it charges. I check both ports they are clean. I tried to install firmware, but it can't find the Controller.

The hyperpolling Wireless Dongle is broken and i have no idea if it can be replaced or fixed somehow... I just need someone to answer please

I've been using Razer products for at least 15 years, and throughout all this time, I've had to literally fight your software just to get things working.Not once have I ever experienced an update that actually made anything work better. This is absolutely ridiculous! I honestly can't think of a single other company with software this consistently terrible that seems to do absolutely nothing about it.I've wanted to write this post for a long time, and I've finally reached my breaking point.I put up with Synapse 2 for years, constantly trying to get automatic profile switching to work properly, only for it to keep breaking. Then I spent a long time dealing with Synapse 3, which couldn't even properly sync profiles across devices over the internet.And now, after yet another update, Synapse can't detect my devices UNLESS I HAVE AN INTERNET CONNECTION.What the actual hell, Razer?The worst part is that it took me a while to figure out what was going on. For quite some time, I thought I was d

when i plug in my mouse it turns off my wifi the second i turn it on i already updated drivers what should i do now?