Unanswered questions

I have previously used the Razor Blackshark V2 on my PC without issue. I upgraded to windows 11 and the latest version of synapse and now I can't get my headset to work. I get no audio and the microphone volume is so low it is useless. Anyone else figure out a solution to this?

Hi team,I’m reaching out regarding an issue with my Razer Blade laptop, which I originally purchased when I was a student in Toronto, Canada. I am currently experiencing a couple of hardware issues: color distortion/discoloration on the screen and rapid battery drain.I am presently working in Turkey, but I will be traveling back to Toronto in the couple of months. I believe I will need a replacement LCD screen and a new battery. Could you please let me know if international shipping for these parts is an option? Otherwise, I would appreciate it if you could guide me on how we can arrange the replacement parts for when I am back in Toronto.Please let me know the next steps for getting this sorted.Thanks in advance,Fatih

I am having an issue upgrading to windows 11 Pro from the included Home edition. My license is valid however upon installation the Windows drive disappears. Once I get this solved I am able to boot into Windows. However the latest updates from Microsoft cause the hard drive to again become unreadable. I have tried disabling secure boot and VBS. Apparently there is a conflict with TPM certificates renewing with the latest Windows patch. This laptop has not had a firmware or bios update since last year. Anyone had any luck getting this to upgrade to windows 11 pro without breaking the OS?

Spilled soda in my controller and need to removed the triggers to further clean the controller but can’t find any information on how to service it. Please let me know, i have a tournament coming up and need this controller to work. It’s my only controller.

Hi, i am not sure other people have the same problem two. I have the Tatarus V2 i had it replaced 3 times already means i am on my fourth one. Every time the thumbstick breaks and it is stuck to the right means if you try to game even you touch nothing your character will move from alone to the right and you can not go to the left anymore. I am so tired of this BS i am a big fan of Razer but now i am thinking to buy from other companies. To this point i ordered from Amazon from Razer the Tatarus V2 but i do not think they will replace it a fourth time. First one was holding a year, second one 6 month, third one 2 months and this one now after two months thumbstick broken again. I am saying what i am thinking. Razer did a horrible job with the thumbstick…..everything works fine on this gaming pad except every time the thumbstick what is wrong with this company? 

I bought myself the "Razer Blackshark V2 x" headphones, but when I connected them the sound became just awful (like from a barrel), I decided to download the drivers but for some reason the program does not see the headphones 

Hi, My WiFi has stopped working after I updated my Windows to Windows 11 25H2 and put a new batter inside my Razer Blade 15 computer.I get this error on the network adapter Intel(R) WiFi- 6 AX201 160Mz: "This device cannot start. (Code 10) {Operation Failed} The requested operation was unsuccessful.”I can’t run Troubleshooter on Windows since I have no internet. I had this same problem a few days ago, and then I fixed it by temporaily by downloading latest Intel drivers for that WiFi adapter from their website and installed it. But today a few days later when I boot up my computer, the problem seems to persistent and I have no working network adapter on it.. My specs on the computer are:Razer Blade 15 Advanced 2020 model with model number: RZ09-03305N53Windows 11 Pro 25h2 (installed o n2026-09-16 so latest Windows updates on it)OS build: 26200.9457 Hoping to get some help on it to resolve this issue.

my mice has a lot of disconnecting and reconnecting issues and i'm willing to fix it but i cant find a proper cable for it. Also can i use cable from a other razer mouse to replace in vietnam ?

I currently have a viper mini which i absolutely love, but unfortunately the scroll wheel has always had issues, it jumps, skips scrolls, sometimes scrolls the opposite way I moved the wheel to, etc.I heard years ago that this was a common problem with razer mice so I never really thought too much about it, but now I want a new mouse and I would very much like to get a new razer, unless they still have these issues.side note: any recommendations for (razer or non-razer) wireless mice similar to viper mini? I stopped obsessively researching them a while ago so I don't really know the new stuff lol 

Please provide the activation code for the THX application.My serial number is AC2412xxxxx

I have had the Basilisk X Hyperspeed a long time and have had no issues before, I just factory reset my laptop and now the left click will not work, first I had issues getting the mouse to even register on my bluetooth. I had to hold the left, right, and middle scroll wheel buttons to get it to show up. The mouse is now connected but the left click is just greyed out, it works, because when I left click, it right clicks, and right click works like left click now. When I go to synapse to change the bindings, it shows the right binds except left click which is greyed out. Now I have looked at every forum on this topic on this website, no solution has worked, I have tried swapping the bindings around, I have tried updating the firmware of the mouse, I have tried uninstalling and reinstalling the drivers on the mouse, and basically anything else suggested on this website please help!!!

When I go to listent to music or audio for videos through bluetooth it continaully pauses at like 3 seconds of video played you go and start it up again and pauses again. If i listen with it attached via usb c it does not do this please help!

i’ve had this problem for a while now and i’ve followed so many fixes to no avail. the problem would sometime disappear (mouse sensor/cursor would stop glitching and work fine) but then it’d reappear again some time later and gets worse than before. i’ve already contacted support, but it’s gonna take a bit till they get back. i’ve already tried much of the fixes suggested by razor’s basic mouse support (that didn’t work):Verified Windows is up to date.Connected the USB dongle directly to a PC's USB port and not a USB hub. Verified there is a clear line of sight from the mouse to the dongle.Updated the firmware on mouse if it is on the list.Tested the mouse on a different surface.Checked if a software is causing the issue by closing all Razer apps and software.Check if the issue persists with a different PC.Btw, i’ve already tried to clean the sensor with a cotton swab, didn’t workAlong with that, i’ve also follow and try many other fixes that i could find on the internet which all didn

I use an Xbox series S, Razer Blackshark V3 X Hyperspeed. When I screen share on discord , my microphone is not working. 

Dear Razer Support, I am writing to request a replacement HyperPolling Wireless Dongle for my Razer Viper V3 Pro mouse. Unfortunately, I lost the original dongle while travelling. After looking into the available replacement options, I understand that the standard replacement wireless dongles sold through the Razer Replacement Parts Store and other retailers are not compatible with the Razer Viper V3 Pro, and that this model requires its specific HyperPolling dongle. I would like to ask whether it is possible to purchase the correct replacement dongle directly from Razer. If it is currently out of stock, I would also appreciate the option to place a backorder or be added to a waiting list so that I can obtain one when it becomes available. Please let me know if you require the mouse serial number, proof of purchase, or any other information to process my request. Thank you for your time and assistance. I look forward to your response. Kind regards

I’ve been using Dynamic Sensitivity since buying my Razer mouse and had it calibrated perfectly for almost a year.I play FPS games at 1600 DPI with low in-game sensitivity. Dynamic Sensitivity lets me keep the slow, accurate sensitivity I want for normal aiming, while increasing to 2.15x when I make a very fast flick, allowing me to quickly turn 180° without having to move my mouse repeatedly across the pad.This worked perfectly for months.This was my original curve. 44 counts/ms was enough to keep normal mouse movements below the threshold, so 2.15x would only activate when I made a genuinely fast flick.Today, something suddenly changed. My normal mouse movements are now reaching ~120 counts/ms. This means my normal aiming movements are now triggering 2.15x.I’ve had to move the threshold to around 120 counts/ms just to get back to how it behaved before. I’ve only tested this new setting for one match, before I quit.My main question is: what the **** has changed?Before today, having my

My Huntsman V3 HE Magnetic Tenkeyless 8KHz (RZ03-0592) has been randomly freezing since I updated the firmware to 1.02.0_r1. The RGB lighting remains on, but the keys stop responding until I unplug and reconnect the USB cable.I tried downgrading to 1.01.09_r1, but the firmware updater blocks the installation because it detects a newer firmware version.Has anyone else experienced this issue or found a way to downgrade the firmware? Could Razer please provide an official firmware rollback tool or a fix for this issue?

Hello,Recently some keys (random) are double typing, which is very frustrating.I already did a firmware update, reset my keyboard to the default settings, check Windows keyboard settings, cleaned the keyboard.Nothing seems to work.Is there any solution to fix this? Thank you in advance. 

I am experiencing a serious freezing issue with my Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz (RZ03-0592), currently running firmware/device version 1.02.00.During gaming, the keyboard will randomly become completely unresponsive. Every key stops registering input, while the keyboard remains powered and the RGB lighting stays on. Once this happens, the keyboard does not recover on its own. The only way to restore functionality is to physically unplug the USB cable and reconnect it.This makes the keyboard extremely difficult to use for gaming. A complete loss of keyboard input in the middle of a match can immediately ruin the game, especially in competitive titles. This is a premium 8KHz gaming keyboard, and reliable input during gameplay is one of its most fundamental functions.I have already performed extensive troubleshooting, including Windows USB power-management settings, USB selective suspend, relevant BIOS/USB settings, checking the USB connection, and connecting the keyboard

Model: RZ03-0592Current Firmware: 1.02.0_r1Previous Firmware: 1.01.09_r1Since the recent firmware update, my keyboard has been suddenly freezing during use.Performing a factory reset and reinstalling Razer Synapse did not resolve the issue. I also attempted to reinstall the previous firmware version, but the updater blocks the process, stating that the latest version is already installed.Please let me know how I can downgrade the firmware or provide a solution to fix this keyboard freezing issue.

My Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz keyboard after updating to the latest firmware. Since the update, the keyboard frequently stops registering key inputs every 1–2 hours at a time, even though the lights remain on and the device appears connected. This has significantly disrupted my work and gaming experience.I kindly request that Razer provide a solution to this issue, or guidance on how to safely rollback/downgrade the firmware to a stable version.

Hello Razer Support, I recently regained access to my old Razer account, but I can no longer access the 2-Step Authentication method that was previously set up on the account. I also lost my old SIM card/phone number and no longer have my backup codes. I still have access to the email address associated with my Razer account. However, I cannot change my account information or update my 2-Step Authentication because the old authentication method is still required. Could you please help me recover the account and reset/remove the old 2-Step Authentication so I can set up a new authentication method? I am willing to provide the necessary information to verify that I am the account owner. Thank you.

Hi everyone & Razer SupportWhile playing games, the keyboard randomly freezes, stops responding, and gets stuck holding down random keys that I previously pressed.I cannot press any other key or exit the game. The only temporary fix is unplugging and replugging the USB cable.Currently on v2.02.I tried updating via the firmware installer, but it prevents any re-installation because it detects v2.02 as the latest version. downgrading is also not allowed.I have seen a few other posts describing the exact same issue after updating to v2.02, so it seems to be firmware-related.Is a new firmware patch currently in development to fix this issue? If so, is there an estimated release timeline? Is there any official method or tool to rollback to a previous stable firmware version while we wait for  

I'm missing one of those pieces. Does Razer sell spare parts? 

Hello,I got this product brand new and followed the instructions that came with the product, I charged the case fully (more than 4 hours) using the razer cable that came with the box , the indicator on the case was green and I opened the case in order to enter pair mode . The earbud indicators stayed off and have never changed color or made any sound , none of my Bluetooth devices detect this device (iPhone, PC , Android phones or other iPhones from friends). I have repeated these steps multiple times and have followed every instruction i can find on the Internet, both from official Razer Support, other users and AI advice. I would like some help regarding this Issue.