Unanswered questions

My eyes are being assailed by the LED Indicators. If there would be a way to patch in a disable feature for the LED Indicators in synapse that would be much appreciated.

Every input lights up the actuation led indicator (above arrow keys) and there is no way to disable it. The constant flashing into my eyes is unbearable, deal breaker for me.I also have a regular Huntsman v3 pro TKL(not 8K) that does not do this, and that is fine.Sounds hard to believe a 260€ fully customizable keyboard does not have such basic QOL feature.Reviews I have seen did not mention this. 

Hi everyone,I've been experiencing multiple serious issues with my Razer BlackShark V2 HyperSpeed running Synapse 4 on Windows 11. I've already had the headset replaced once – the problems are identical on the new unit, which confirms this is a software/firmware issue, not a hardware defect. 1. Dongle not recognized on startupWhen I turn on the headset, it is frequently not detected by Synapse or Windows. I have to physically unplug and replug the HyperSpeed dongle to get it recognized. This happens consistently and is reproducible.2. Volume extremely low until a profile is selectedEvery time I power on the headset, audio is barely audible until I manually switch to or re-select a profile in Synapse 4. Only then does the correct volume apply. This happens on every startup.3. Microphone randomly stops workingThe microphone frequently fails to pick up audio. When it does work, the sidetone ("Abhören" / mic monitoring) feature does not function at all. Toggling it in Synapse has no effect

How many of us with intermittent working issues ? Has anybody resolved this or already received a replacement which doesn’t have this problem ? Thank you 

Iskur X RZ38-0284 backrest recline mechanism / side lock assembly. Need replacement part the side lock mechanism is broken the plastic teeth are broken chair stuck in the Ford position very uncomfortable (removed for security purposes) serial

Hello everyone and Razer Dev Team,I am writing to report a severe, easily replicable architectural bug in Razer Synapse 4 that completely paralyzes the Chroma SDK / Chroma Apps integration across the entire system.Important Bug Timeline (Crucial for the Dev Team):I was away from my PC from August 3rd to August 24th. On August 3rd, the Chroma API integration worked flawlessly with all built-in game profiles (including Divinity: Original Sin 2, where lighting responded to every game event perfectly). When I returned on August 24th and Synapse installed the major "Immersive Update" (which rolled out around August 5-6), the entire Chroma Apps layer broke instantly due to the connected Razer Bulbs. The issue is 100% tied to that specific software build change.My Hardware Setup:Peripherals: Razer Basilisk V3 Pro, DeathStalker V2 Pro, Mouse Dock Pro. Chroma Connect Integration: Yeelight monitor light bar, Asus motherboard (via Chroma Control plugin), and 2x Razer Aether Light Bulbs (US-market

Hello, I broke my Orochi V2 wireless dongle, and I’d like to buy a replacement.I checked all related threads here, and it seems like for the last 3 years customers are being told to sign up for a notification, because it is not currently available.And true enough, I cannot find it anywhere on the spare parts section.Is there any way to buy a replacement (shipped within EU)?Because the bluetooth mode will not suffice.My laptop is sluggish af when it comes out of sleep, and I only use wireless mode.Thank you for your time.

Hello,I'm having an issue with my Razer Hammerhead V3 X HyperSpeed for PlayStation earbuds and was hoping someone could help.I purchased them from Amazon, and I've been experiencing this problem since I first took them out of the box. When I connect using the USB-C dongle connected to my PS5, I hear the game audio for about half a second before the sound cuts out completely.Here are the troubleshooting steps I've already tried: Confirmed the earbuds are fully charged (the charging case shows a green light). Verified that the HyperSpeed USB dongle is connected properly. Checked the PS5 audio settings and set the audio output to the connected headphones. The PS5 recognizes the earbuds as connected, but I still don't get any audio. When I go into the PS5 microphone test, the microphone works and my voice is detected correctly, but I still have no audio output through the earbuds. I also tested the earbuds on my MacBook using Bluetooth, and they work perfectly there. I can hear a

My razer viper v4 pro dont pass of 52% , battery falls and i tried all the recommendations that i found on the FAQ and support from razer

Hello, I have had my Razer blackshark v2 for years (since 2021) and had the slowly worsening issue of my ear pad coming off. I have looked everywhere for a way to have this fixed before I have to attempt to glue the pads back on once they fall off. Razor’s answer to the question for other people are just buy a replacement and follow our guide which their guide has no “how to” on how to get the actual attaching bracket or bit that the newer ear pads connect to. So if anyone has any link to something or found a solution other than buying a new headset that would be great. Heck if Razor actually acknowledged the fact they had done this and would give an actual fix that would be great.This is the only issue I am having with my headset other than that everything works great!

Hello! I was told a while ago that my product was covered under warranty and that it would be a free fix. However I then had a kid and also moved to a new apartment. Needless to say I’ve been a little distracted and therefore my products shipping has been delayed. Where do I send my product for repair/replacement? Serial number: (*removed by moderator)

After update firmware keyboard randomly stop response only lighting only help unplug and plugin. Tried driver clean uninstall synapse and not helping    AddHad 0 problems before update and add deathadder v4 pro. When problem shows mouse still normally works.

i was looking at razer’s mice recently in anticipation of getting an updated razer trinity, as my old (wired) naga trinity is aging. i noticed that razer now only offers the razer naga trinity as a wireless mouse, the only wired versions of the naga being a naga with fixed 12 buttons and the left hand edition of the mouse. why is razer only offering the best edition of the naga (and i imagine many of their other models are doing the same thing now), the naga trinity, with only wireless connectivity and not wired? dear razer, wireless peripherals are a major security vulnerability. please continue to offer the trinity version of the razer naga with a wired version. not everyone wants to use insecure peripherals that do nothing but provide a majorly insecure attack vector for cyber attacks for literally no logical reason whatsoever; wireless peripherals are not only useless, they’re literally detrimental.

So, today i was playing alrright, but suddenly my nari ult disconnected, when i went to check, i noticed that my headphones were not available on synapse, so i tried to reconect the dongle, but nothing.I tried on a diferent computer, but the problem remains.Sometimes the dongle connects but as soon as i play some audio, the audio plays for half a second and the headphones disconnect.I tried to fill for warranty but razer says the Nari Ultimate are not available for warranty.Does anyone have the same problem, or a fix?

I am curious, are there plans or any existing workarounds to support the Deathstalker V2 Pro keyboard on macOS (latest version, e.g. macOS Sequoia v15.1.1 at time of this writing)? Looking forward to your replies!  

Hello Razer Engineering Team,I’m a student working on a project about laptop overheating and thermal throttling. We’re studying how compact hardware layouts and fast‑charging conditions can lead to performance drops, shutdowns, and long‑term reliability issues.Since Razer builds high‑performance laptops in slim designs, I’d appreciate any general insight into how your team approaches thermal management, such as: Key strategies for handling heat in thin, powerful systems Materials or design choices that help reduce throttling How you balance performance, cooling, and durability No proprietary details are needed — just broad engineering perspectives to help us understand real‑world thermal challenges.Thank you for your time and consideration. Sincerely, Daniel

I bought a second hand Tartarus V2 a while back and noticed the bottom row (16,17,18 and 19) didn’t work. I thought the key mechanism or the PCB underneath must’ve been dirty so I took it apart to clean it. After cleaning it with alcohol on cotton swabs and letting it dry, I noticed that now the 12 through 15 keys didn’t work. So I took it apart again to clean it again and make sure all parts were put back correctly… Now all that works are the 1 through 6 keys (The wheel, D-pad and 20 key always worked).Beginning to remark a pattern here. It goes bad from bottom right to top left, anybody encountered this issue before? Any help would be greatly appreciated!