Unanswered questions

Hii, I’ve just bought my mic and I’ve set up everything and tried troubleshooting it as well but its not picking up any sound… Is there anything else i could do?

I have a razer deathadder essential and when i play games like valorant i have to up my sens by alot. The normal sens for 1600dpi is around 0.20 but i have to have it at like 0.43 for it to feel some what fast i play on 1000hz polling rate does anyone know why it feels slow? Ive been trying to figure it out for like 8 months

i have RGB keyboards and a 1yo, she is obsessed with the pretty colours on my new keyboard and keeps trying to steal it, as a potential compromise, i pulled out my old blackwidow v2 for her to play with but i cannot get it to light up without a computer present, i read that the keyboard has a demo mode, but even googling explicitly for how to trigger the demo mode only gives solutions for turning it off and people complaining about it being stuck on. i understand from some reading that the device may not light up at all without being connected to a computer, obviously, i dont want to give a 1yo the ability to type random things on my computer but i am in a small house and the computer and the baby must share a room, no other way around it. 

Hello,I am using a Razer Barracuda Pro with the wireless dongle on Windows 11.When I first purchased the headset, THX Spatial Audio appeared as a separate output device in Windows. Selecting it caused audio issues, so I reinstalled Synapse 4.After reinstalling Synapse 4:THX Spatial Audio no longer appears as a Windows playback deviceIn Synapse 4, enabling THX Spatial Audio does nothingOnly the THX demo video is availableI have:Fully reinstalled Synapse 4Removed all Razer and THX audio driversDisabled Windows Sonic / other spatial audioTested on Windows 11 with dongle connectionThis appears to be a driver or Synapse 4 regression, not a hardware issue. THX Spatial Audio is a marketed feature of Barracuda Pro, and currently it is not usable at all.Please confirm whether:This is a known issueA fix is plannedOr THX Spatial Audio support has been removed for this modelThank you.

I have a wired Razer Ornata V3 stuck in customs for “Toxic chemicals release form”  Is this something you can provide them please?  I can PM the tracking.  The message is below:Clearance instructions from the importer are required.Recommended action: Importer must provide instructions. A statement is required from the consignee unless the consignee authorizes the shipper to complete and include the toxic substance statement on their behalf.Recommended action: If the consignee has authorized the shipper to complete on their behalf; include a copy of the written authorization with the shipping documentation. If the shipper is not authorized to complete; consignee must provide the statement. Please let me know if this is something that we can get taken care of.

Hello Razer Support Team,I am using a Razer mouse with Synapse installed, and I have assigned different DPI levels to a DPI switch button.Whenever I change the DPI during gameplay, an on-screen notification appears (for example: “DPI set to 400”). This notification shows up in the middle of the screen and interrupts my gameplay, which is very frustrating—especially during intense moments in-game.I have checked all available settings in Razer Synapse, including notifications, overlays, and OSD options, but I could not find any setting to disable this DPI pop-up notification.I do not want to lock my mouse to a single DPI value, as I actively switch between two DPI levels while playing. I only want to disable the on-screen DPI notification, not the DPI switching itself.Could you please let me know if there is a way to turn off this DPI change pop-up, or if this feature can be disabled via Synapse, firmware, or any advanced setting?Thank you for your support.

Ok so long story short,I reccently brought myself a Razer Ornata keyboard which is working perfectly fine and all,however the issue is that the keylayout is QWERTY when I actually am used to the QWERTZ layout, I already Emailed the Razer support but they ignored me completely. 

Hi ! Was just wondering if anyone with the Iskur V2 have any feedback quality wise. I'm considering one , I'm over 100Kg so chair don't last long for me :).Don't Herman Miller me please!

Ending 2025 with another Share and Win!You know how this goes - my promo code will get you even more tickets 68f80499f8e1Good luck everyone :), and place your codes below for others! 

Just bought a Blackshark V3 headset and wanted to test out the THX Game Profiles for Battlefield 6. They posted on Razer official facebook page that it was added in October 2nd. I can’t activate it. I checked several posts on reddit and V3 owners have the same issue while the older headphones are working fine with the THX profile. This is false advertising and I want to ask ,what are you waiting for RAZER TO ADD IT FOR YOUR NEW HEADSETS!!! THEY WON’T FIX UNTIL ENOUGH PEOPLE COMPLAIN ON SOCIAL MEDIA. What incompetence!! 

Merhaba, Razer DeathAdder V2 Pro cihazımın garantisi bitti ve şarj olmuyor. Hangi destek departmanıyla iletişime geçmeliyim? Yardımınız için teşekkür ederim.

i got this mouse as a gift from a friend and it was working fine wirelessly and ive updated all the software and done all trouble shooting steps but the wireless receiver will not work anymore no matter what i do sometimes i get it to connect but then it just disconnects after a few minutes please help id really like a replacement and im willing to pay for and i left proof down belowhttps://drive.google.com/file/d/1f1vNtA8F-0xjUyAiKv7cO6xWmPHOrlNK/view?usp=drive_link

I lost the power supply for my Key Light Chroma while moving apartments. Does anyone know of a suitable aftermarket power supply?  It looks like the Key Light Chroma uses a 15V, 3.5A, 52.5W power supply, but I don’t know the end connection size (2mm?) and I can’t find those exact specs on Amazon; the closest specs I’ve found are 15V, 4A, 60W power supply, which I think should work, but I’d like to find an exact replacement if possible. Thanks!

I purchased the Viper v3 Pro and just haven’t seemed to get my email for the free battlefield 6 skin. Just wondering how long the email takes.

aether monıtor lıght bar Let's connect this to synapse 4. Can anyone help? 

would be very helpfull if the sentitivity clutch was added to the macro inputs.I’m playing a lots of fps games and I would like to do the following : when ‘hold breath’ in ADS also apply ‘sensitivity cluch’. which is basically ‘sensitibity cluch + a button’.I believe that it should be quite a common request and not too hard to add to synapse as all the ingredients are already in.Well, thans for your attention (and the eventual synapse update ?) cheers

I just got the Razer Blackshark V2 pro (2023) and it’s great but when I speak into the microphone the mic volume automatically slowly turns down until my friends can’t hear me anymore. Then i have to manually put it up again so they can hear me, and repeat.Is there a way to keep the mic vulome on 100% where it does not go down when i talk?Please help, idk if i am just stupid or what? But i feel like i have tried everything.

I recently purchased the following camera: Razer Kiyo Pro - USB camera with high-performance adaptive light sensor and tripod for streaming (Full HD 1080 p 60 FPS, HDR, Wide-angle lens, supported Open Broadcaster Software en Xsplit) Black. I’ve had multiple issues with it, it worked for about 1 hour then gave up on me, so now it does not work at all. I see it connected with Synapse but it doesn’t show anything from the camera. It’s connected as a Camera according to device managers, yet not working as one, for weird reason. 

How many of us with intermittent working issues ? Has anybody resolved this or already received a replacement which doesn’t have this problem ? Thank you 

The Razor Huntsman mini still works in demo mode but is unresponsive outside of it. I do not currently have a backup keyboard. I can’t access my computer because of this, tried looking it up but only found how to get out of demo and not how to make it responsive.

pls help i need to change my phone number , i lost my old one

I spilled a cup of tea over my keyboard and i want to dissasemble it to clean it and make sure no sugar is left inside, anyone with experience can tell me a safe way to tear it apart without breaking anything?

HiMy Razer webcam suddenly froze mid stream and is not working anymore. None of the apps recognize the camera and the camera itself is just lit up with a flickering ring light. After some research it seems like that’ s a common issue for people. Is the camera cooked now? Been like a year or so of usage. Making a new thread cause there doesn’ t seem to be a definite answer anywhere

Fairly straightforward. I have the Addressable ARGB Controller and I would like to know if there is a firmware update available.I cant see one easily in support, but I would like to verify that it’s not just hidden or hard to get because the model is less common.The ARGB Controller used to work well but after the recent upgrade to synapse 4 it no longer detects any ports without LEDs as “inactive”, this complicates setup of the schemes as well as stability/compatibility. RZ34-02140600-R3M1

As the title suggests, this is the dumbest thing, My keyboard is missing a key. A friend of mine stole it as a joke and then lost it.Where can i get support for replacing just the key? the rest of the keyboard is fine!