Audio

I am writing to express my deep frustration with Razer’s customer support.I purchased a Razer Seiren Mini microphone, which suddenly stopped working without any physical damage or misuse. It is now recognized as “Unknown USB Device” on every computer I try. I contacted Razer support multiple times, provided all the requested details, and even sent proof of purchase — yet my issue still hasn’t been resolved.Despite clearly stating many times that my microphone is defective, I keep receiving irrelevant replies about a mouse. This shows a serious lack of attention and professionalism in handling customer cases.I was then told that my country (Turkey) is not covered by Razer’s shipping or warranty support, even though the product is officially sold here. That’s simply unacceptable for a global company.So far, I’ve spent weeks trying to get a basic response, and I’m still left without a working produc

Hi Razer Team! I think it would be great to add Kraken V4 support to the Razer Audio mobile app.Lately, I’ve often wanted to use my headset not only on PC but also outside, for example, while walking or traveling. However, since it’s not possible to adjust the sound, lighting, or other settings from the phone, it makes it less convenient and discourages me from using them outside my home.I believe adding Kraken V4 compatibility to Razer Audio would be a great improvement — it would make the experience much more flexible and enjoyable for many users, not just me.Thanks for considering this! 💚

Good afternoonI purchased Razer BlackShark v2 X headphones, but I cannot activate the code. It says that it is activated, but I did not activate it. I have everything: receipts, photos, and all other information. Could you please provide me with a new code?Thank you!

HelloOut of nowhere windows showed that the usb can not be recognized and turns out it was the usb wireless dongle of my headsets.Is there a way to buy a replacement? I tried the Razer audio pairing utility, reinstalled razer sypnapse and tried the usb dongle on another port, PC and even on my Switch and got no response (maybe it really died?) I have audio via the audio jacket now, but would like to go back to my wireless style. The strange thing is that when plugging the usb dongle Windows makes a sound that something was plugged, but Synapse doesn’t recognizes it.Please let me know if I can get or buy a replacement, thanks.

This conversation is in relation to the memory leak I have been experiencing on my Strix G16 laptop. For over 2 weeks I have been going crazy, trying EVERY solution mentioned out there:Some of the solutions I have already tried were:Disabling all audio enhancements (e.g. Razer 7.1 Surround Sound) Disabling all sound effects/ e.g. Spatial Sound etc. Uninstalling/ Installing Windows drivers ALL the updates you can imagine…. Cancelling the Windows Audio Device Graph Isolation process directly from the task manager.… and couple of others I cant remember. I have been watching countless videos on YouTube and relentlessly reading all the Forums for an answer. My problem has never been the spike in CPU usage, but simply a memory leak. The Windows Audio Device Graph Isolation would start at 1GB and slowly (but surely) creep up to 8 - 9GB. I call it memory leak, because

Hello, good afternoon. I have a problem with my Razer Nari Essential headset — the left side isn’t working properly. It suddenly stops producing sound, and sometimes it works but at a much lower volume than the right side. Is there a place where I can send it to get checked or repaired?

Hi, my Razer Seiren Mini suddenly stopped being recognized by Windows.It shows “Unknown USB Device (device descriptor request failed)” and doesn’t appear in Synapse.I already tried all troubleshooting steps (different USB ports, USBDeview cleanup, services restart, etc.).I noticed the firmware updater link on your support site is broken.Could you please provide me with the firmware recovery tool or a working updater link?Thank you.

Hello Razer Support, I have a problem with my Razer Hammerhead True Wireless Pro.  The right earbud is detected in the Razer Audio app and shows its battery level, but it produces no sound.  Both earbuds charge normally and appear connected, but audio plays only through the left side.   I have already:– Cleaned the charging contacts;– Fully charged the case and earbuds;– Performed a factory reset several times (holding both touch panels for 10–15 seconds);– Tried reconnecting and re-pairing through the left earbud only;– Tested on different Android devices. Nothing helped — the right earbud still doesn’t play sound.  Could you please advise on a repair or replacement?  I can provide the serial number if needed. Thank you in advance!

I am experiencing an issue with my Razer Leviathan V2 Pro soundbar. At random times, it disconnects from my computer when connected via USB cable.Details of the issue:The soundbar randomly disconnects and reconnects during use. I have tried using different USB cables to rule out a faulty cable. I have connected the soundbar to different USB ports directly on the motherboard. Other devices connected to the same USB ports function normally without any disconnections.Despite these troubleshooting steps, the problem persists.

can you help me with my razer blackshark V2 X ? i want to register it but the system said its already registered. can I get a new activation number for my product ?

Hello I just got the blackshark v3 after using the old 2020 blackshark v2 pro. The thing i noticed right away is that the volume knob controls the windows volume on my pc. The v2 pro didnt do this it would just control the volume on the headset itself. Is there a way to change it on the v3 so i dont control the windows volume or is this just how the headset is and you cant thanks.

I’ve bought my Razer Opus X a few days back and decides to do a firmware upgrade using the phone app. By accident I closed the app while the firmware waas being installed. Now the headphones show no sign of life, can’t power them on nor charge. I think I may have bricked them. Do they have any factory reset button combination? I have already tried volume up and down + power button as I found that is the solution for the Razer Opus. Do you have any knowledge about this? 

we had a issue where we could not stream from the xbox while the blackshark v2 was connected, we managed to update the headset through the razer site while connected to the computer. after the update the streaming part is still not working, but now the mic is not working either, the xbox finds the mic it just does not receive any sound. so now were stuck with no streaming and no mic. any suggestions for this?. btw the headset is working fine when connected to the pc, and yes we have tried the dongle on both xbox and usb while connected to the xbox.

I can't register my headphones; it says they're already registered.

I recently got a Razer Nommo V2 and there was a firmware update. When I try to run the update and error pops up saying  System.DllNotFoundException: Unable to load DLL 'RazerEffectInterface.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E) Any help?

My understanding from the text on the left side of the THX window is there are supposed to be more profiles for supported games but all I ever get is “Stereo” and “THX Spatial Audio”.Why?Where do I find the game profiles?Headset is a Barracuda X (2022) 

Купил данный наушники год назад, за время эксплуатации почти через месяц сломался провод который лежал в комплекте для зарядки type-c, через раз срабатывает регулировка громкости, последняя капля моя была после чего я решил написать в поддержку так это лопнул пластик в 2 местах и я не знаю где достать запчасти на замену лопнутых (в местах держания колонок) помогите чем сможете 

Hey guys, didnt see this problem at my search so i open this thread here. I just bought the Blackshark v2 Pro 2023 and everything is fine so far except for one thing.If i turn of the Headset, the windows audio output doesnt switch automaticly back to speakers.I just tryed things to solves this problem and realized that the headset output dont turn of in windows settings if i turn the headset of. it just turn of if i pull out the dongle and THEN the sound also switch like it should.But i really dont want to always pull out the dongle tbh, does anyone have an idea to solves this issue?Thanks in advance!

Hey everyone,I’ve been buying Razer gear for 10+ years—overall I’m happy and I really love their haptics. On a side note, I still consider the Kaira Pro almost ideal in terms of HyperSense feel, but my right yoke cracked. If I can’t get my Kraken V3 Pro working reliably, I’ll probably look for a used Kaira Pro.Now to the Kraken V3 Pro issue.I found similar user reports and read that a firmware update might help. After a bunch of attempts (the updater was finicky), I actually managed to bring them back to life used them for one day, and today they shut off again and won’t power on. Reflashing doesn’t help anymore. I paid (~$279); the warranty expired a month ago, and there’s no official support in my country.What’s frustrating: I h

 When I select the Razer USB sound card from the Windows 11 settings and select the device default effect from the sound enhancements, there is no sound from the headphones, and when I try to watch any video, the video does not even start.

Hello! After using SmartSwitch, when the Razer Barracuda switched from the phone back to the 2.4G USB modem, Windows loaded its driver over the Razer driver, and now the USB modem is detected as a regular USB device, and the sound is terrible. I tried everything: uninstalling these drivers through the task manager, using CleanupRazerDrivers, reinstalling Synapse, turning it on and off, updating the drivers for the Razer Barracuda, but they did not update because the latest version (2.4.1.0) was already installed. I have not yet reinstalled the Windows operating system itself. Synapse still controls the sound/equalizer/enhancements, and audio enhancements are enabled in the Windows sound settings, the music sounds fine but in games the sound is terrible, completely broken. Tell me how to restore the driver (Razer Control Device)? Thank you.

hi ı have a firmware error issue on my kraken v3 hypersense  ı tried every solution on the internet to fix that issue but none of these doesnt fix  . what should ı do ?  ı bought that headphones 1 day ago and having that issue should ı go with rma ? need a help 

Good dayGot my Razer Kraken V4Playing some Games with open mic (Lockdown Protocol) other players complaining that my mic is echoing themso they hear themselves thru my mic, out of embarreament  i’m muting myself all the timealso when someone talking in Discord my mic has some input even if i’m quite.Basicially it feels like my mic is put too close to my headset so it’s doubling?And one other thing:i’m playing Euro Truck Simulator 2 (ETS2) with a mod called TruckersMPHowever, TMP has a seperate launcher, you launc ETS2 via TMPGoing thru the loading Sequenze, it’s all fine but when i come to the Login Screen, i’m loosing my  Sound connectioni have to unplug and re-plug the Razer USB Stick to my PC to have my sound backAny ideas? Thanks

I have a problem with my razer blackshark v2 (RZ04-03230100-R3M1) the volume control. If you turn the volume knob above 80-90%, the volume drops on the contrary, and the balance shifts from the center. In addition, when adjusting the volume knob at high values, a small crack appears. How can I fix it or should I use the warranty

Instead of repeating to you what is apparently a very common problem with this headset I will illustrate with a screenshot of the review I left on Staples.ca  As you can see my headset is ruined. I am not here to talk about that. I am here to complain about the RMA process. It has been three weeks since I sent the broken one back to Razer. Which was an annoyance in and of itself. Why do they want a clearly BROKEN headset back? This is a COMMON manufacturing defect and I feel they are just being obtuse on purpose by demanding broken stuff back in the mail before they will help you. Anyways. I have sent mine back THREE WEEKS ago and I have received absolutely NOTHING from Razer. Not a confirmation that they received it. Not a tracking number so I know a replacement is on the way. NOTHING.I tried to open a case to inquire ab